SunTrust, nka Truist, does not have any policy or protocol in place to instruct, seriously, (banks didn't close, FFS) , hoping I'd drop it. At that point, my mother had enough of my sibling’s abuse and moved in with me. It was reported several times since 2019. It would seem all banks operating in Florida would know to have these policies and training in place, so employees can detect exploitation.
But my mother, herself the vulnerable adult, reported it to the bank and they didn't report to Florida Deparment of Children and Families as they are required to. Florida mandates that banks report suspicion of elder abuse. This wasn't suspicion, this was actual criminal abuse. I would warn anyone not to bank here, they don't protect their customers. We both notified SunTrust employees that her daughter was not to be given information on, or access to my mother’s account, in which SunTrust failed to notify authorities or stop it.
Florida's Adult Protective Services Act requires any bank "who knows, or has reasonable cause to suspect, that a vulnerable adult has been or is being exploited, "to report such exploitation to the Florida Département of Children and Families.
Finally got a call from someone today, 2/9/2022, not sure of his title, almost 3 years after multiple reports and he says it's civil. I don't know what the state will say about it, since their stance is banks are mandatory reporters of suspicious activity, this wasn't suspicious, my mother and I, her attorney in fact, reported the exploitation.
Had SunTrust employees reported to Florida Department of Children and Families, as mandated, these other crimes could have come to light sooner and less damage would have been done. I am now forced to hire an attorney at my expense, hopefully, since they didn't do what is required by law, they will have to reimburse the expenses. Scary times and when a bank isn't protecting vulnerable customers, I would not recommend doing business with Suntrust now known as Truist.
In late March 2020, I noticed that my credit score at TransUnion and Equifax dropped 100 points. As I reviewed the report I saw that my outstanding bank loan was double what it actually was. Then I noticed that SunTrust had sent into the credit bureaus a closed Home Equity Loan from 2015. They showed the account as open and having six figure balance.
I called the SunTrust to get this sorted out and after clocking 18 hours of phone time being passed around like a Raggedy Ann doll, I finally got a Customer Service Agent to admit the account was closed and they would get this sorted out with the Credit Bureaus, . Three weeks later, still no correction on my credit score with the Credit Bureaus. I called them up again and spent another six hours being passed around from one CS Agent to Another.
Each one having no record of my calls from three weeks before. Folks, this is a horrible, non-responsive financial institution that couldn't care less about resolving errors no matter how much impact it has personally on their customers. Customers mean nothing to them. I have been a customer of theirs for over 35 years. Means nothing. I would avoid them like the Corona Virus. They are completely irresponsible and their banking license should be pulled based on the extremely poor disregard they have for their retail customers.
Instead of spending another hour dealing with them, I am now spending half that time filing complaints on every consumer review. Perhaps with enough complaints they will get the idea that one bad review is equal to 10 lost customers. My advice to you - pick any bank with a blindfold on and throw a dart. I guarantee it will be better than SunTrust now Truist.
They opened my they ran me and everything was fine. I told the manager that i was expecting a large wire. Wire was recieved no problems. I wrote 3 checks off the account and they got returned saying frozen account. I called the manager linette sanadria who personally opened the account over a dozen times with no success or returned call.
Customer service also just says rules and regulations in addition to stating she did not set up my customer profile inwhich was the reason with no success of getting my money back. It has been 3 weeks now. I recieved a letter from them stating i requested to close the account and they were sorry to see me go.
Thats so not true. I know have contacted my attorney, the news, comptroller of currency and will continue until they stop screwing their customers. There is 195 complaints online about them doing the same thing to other people. They are now merging with BBT. They will do anything to make their numbers look good. Do not bank here especially at this location.
In a seprate follow up call to their 800 number I was told that the 'fraud dept' had decided to close the account and that I would be 'sent a letter'. Either no info was on file as to why the account was being closed, or more likely they didn't want to give out the info. Below is a slightly earlier email to the local Canton Ga. branch.
First email name is the branch manager, 2nd is the rep who opened the account. From: [email protected] To: [email protected], [email protected] Sent: 3/8/2019 5:42:49 PM Eastern Standard Time Subject: Unsatisfactory Service of New Account I have spoken to the representatives at the 800 number and determined that contrary to the letter I received that NO funds are now available.
I was advised that the full amount of $6,665.44 will be available 3/12/2019. I will be in on the 12th to close this account.Your service is not acceptable and is also in violation of Regulation CC of the Expedited Funds Availability Act of 1987.
Your bank has been a complete waste of time and this will be taken up with more senior Sun Trust officers and posted on various consumer sites. William Harris 100002519xxxxx
I visted a local SunTrust branch because they offered me an attractive rate for an IRA CD. Because funds from IRA's must be transfered from one bank to another, the check from the bank I had at the time was made oot to SunTrust. When got to the branch, however, I found out that SunTrust does not provide its customers with a Truth in Savings agreement which defines the conditions of the CD. This means that SunTrust can change the terms whenever the wish. Because of this, I declined the offer. But instead of giving the check back to me, the bank manager said that I should open a money market account and that I could have them write a check to whatever bank I decided to do business with in the future. He assured me that there would be no delay in the availability of the funds.
When I found out that that he mislead me, I filed an complaint with SunTrust. All of SunTrust's complaints are handled by Thomas Farias. In my opinion, Thomas Farias is a professional con-man that SunTrust has hired to cover-up their corrupt business practices. After doing some research, I found that SunTrust has done similar things to thousands of customers and has been involved with allegations of corrupt business practices since William H Rogers, Jr took over as CEO. I was a customer with Suntrust for almost 20 years. I will never be a customer of theirs again.If you are reading this, please take the time to look at some of the numerous complaints against SunTrust. I wish I had done this before I trusted them with my money.
My mother is hospitalized and I have POA. The bank has locked her account and won't unlock it until she goes into the branch. She spoke to them on the phone from her hospital bed, I had to hold the phone to her ear, and after 10 mins of talking to this 1-800 rep he still refused to unlock account. This has happened numerous times in the last few years. They make it impossible and won't allow you to your own money! Filing a BBB report.
After a week of unresolved attempts to identify a solution excluding this type of email from hitting your desk, i’m forced to reach out in an effort to understand why it appears that representatives in the auto repo department are either committing crimes by either falsely misrepresenting themselves as “miami police department” or involved in a cover-up involving an agent acting on behalf of suntrust repo department. I also have an issue with a “lost” wire payment from june 5, 2017 and multiple faxed attempts to provide proof of said payment having been worthless. Below i will outline the events and high points of my week. Please also note that as i continue to call suntrust and the company representing themselves as police upon asking to record conversations i was told that was against bank policy, however i did record a few conversations that i’m will send to you and you can use this email as my admission of guilt in the event you want to press criminal charges against me. Florida statue 934.04 states i can’t record if you do not agree and each time i informed the reps i was recording they told me to stop or they would disconnect the call.
Event time line:
Nov ’16 - paid over 20,000 to get audi r8 from repo status
April ’17 - last recorded payment to suntrust
June 5, 2017 - wire clears my bank account as payment to suntrust ($2,500) with instructions provided by repo department but no record of wire received
August 28, 2017 @ 9:47 am - charlsie receives a call from a detective hughes 786-502-9934 ext 327 – she forwards message to me so i can call as she was not available to talk
August 28, 2017 @ 11:43 am - i call the number, it asks me for an extension, i punch in 327 as indicated by voicemail, a recording states if you have an emergency please call 911. After waiting about 30 seconds and a woman answers the phone…ask for my name, i provide it, she says “oh so you are a part of this too”, i ask what…she talks about the audi r8, i tell her it parked in my front yard, she says well suntrust has been trying to contact me since april to no avail, i explain i was sick, my wife was hospitalized and i’m looking at my bank account and we wired $2,500 on june 5, 2017, she says i’m lying….I ask her, so again where are you calling me from…she states “the miami police department, auto theft division” i ask why would someone from the miami police be calling me about auto theft when i’ve never lived in miami and haven’t visited in 20 years…she said she’s not sure it just came through their division...She then tells me that she will show up at my house, i politely say ma’am don’t’ do that…i ask her to provide documentation that she’s with the police when she arrives, or via fax/email...I tell her i have a gate, and guns and if she shows up here i will protect my property and family – she ask, are you threating me, i say no this is a promise – she then hangs up.
August 28, 2017 @ 1158 am - i call the miami police department at 305-603-6640 – ask if they had a detective hughes in auto theft.. They stated no, i asked if they could look up the phone number, person told me they didn’t have a way to look up every possible number but that they have no jurisdiction in polk county but i need to try the miami dade police department.
August 28, 2017 @ 12:05 pm - i call the miami dade police department 305-471-2825 and ask if they have a detective hughes in auto theft, they confirm they do not and they would not call someone in lakeland and this sounds like fraud and as always i need to call my local law enforcement and file a claim and potentially seek an attorney.
August 28, 2017 @ 12:04 pm - my wife calls suntrust, speaks with jasmine and explains the situation. Jasmine tells us a few things : cliff notes…they can’t provide us with the name of the agency, it’s not protocol to “request a supervisor” call us back, and if we wanted to have any follow-up we had to call in since it wasn’t protocol to have a supervisor call us back
August 28, 2017 2nd-5th call with jasmine -can i record, no, why not, bank rules – i need to record no one will believe this….If you record i’ll disconnect – we can’t provide you info about the agency, but during a later call she provided this: the company is universal tracing services their number is 800-667-7704.
August 28, 2017 - 1 – 5th call with universal: we do not have your account, hang up call suntrust – we emailed them and they accepted this account i’m not sure why they are telling you that, call back to universal – when we call universal we are told: we do not have any idea why you are calling us and we have never reached out to you and if we did we would not represent ourselves as the police and we are not in florida we are in washington…i thought she meant dc as you will hear in the records but she meant state after i researched. Call back to suntrust, jasmine laughs at the issue Slight chuckle) places me on hold, transfers me to universal again…on with universal the lady says we don’t have it but if we did hypothetically why are you calling again…i tell her again, she says she can’t find my account, i ask to talk to a rep since she said more than once she’s just a secretary or admin to speak with an agent…she states they are busy doing their job. I tell her suntrust will just call you again, she said fine i’ll ignore the calls or send you to voicemail.
August 28, 2017 - last 4 hours of my day… calling suntrust, calling universal, being told to leave a message for pablo, or a lady supervisor that someone will call me back in 24-48 hours, calling back getting a new person on the phone, telling same story, requesting they call and listen to the recording, being told by greg specifically “we are used to stuff like this and handle this all the time, but you’re not making your payments”, explaining the lost wire, treated like crap…placed another voicemail in supervisor’s Woman) queue…etc., etc., etc.,
August 30, 2017 - called talked to different rep, explained my situation asked why i hadn’t gotten a call back, was placed on hold and told that “she” wasn’t available but she did get a message to tell me the call has been escalated and ron Ron is the ceo of universal tracing services) will contact me in 24 hours…i ask the rep to try and find a supervisor again, knowing she would say no one was available giving me enough time to conference in universal tracing services…with universal and suntrust on the line i ask universal if they ever contacted me, they said no i just keep calling them… i then asked suntrust did you send this account to anyone else, no answer so i said to suntrust…you told me you sent this account to universal tracing on august 24, 2017 and you didn’t send the account to anyone else, and universal is saying they never contacted me and they have not sent my information to anyone else…my next statement was “someone has to be lying, either universal is lying and committing a felony, or suntrust is committing a felony, or suntrust is covering up for the company that is committing a felony” the lady at universal says ron has been out of the office and will call back later, suntrust says there is nothing else they can do….
August 30, 2017 - i look up the number to suntrust fraud…i get someone in debit card fraud, they take my information and try to call a different area. The number is 877-239-3149 the person sat on with me for almost 2 hours trying to resolve this only to find out that the department doesn’t clear the queue…he apologies and hopes this gets resolved
August 31, 2017 - i call into the fraud department and speak to shannon 877-239-3149 x1006133. She has been the most helpful person at suntrust and you all need more employees like this… i even tried to have her let me call repo and not inform them she was on the phone and her ethics are above reproach and she said no Way to go shannon) explained the entire situation to her…she called me back after 5 today with a few items for homework on my part like checking my credit report for collection companies related to this auto loan since they can’t pull up the details…
August 31, 2017 - i asked my wife to call suntrust to try and talk to a supervisor or manager and resolve our issues under cooler heads -she got no where but was told to leave a message for a supervisor and hopefully they’ll call us back…
September 1, 2017 – charlsie received a voicemail from shannon in the fraud department informing her of new information regarding our account. When charlsie calls back she is only told that a manager is willing to talk to her, that she needs to call in to the repo department again at 866-717-0734. Charlsie informed her that we’ve spoken to that department dozens of times already and no manager or supervisor will speak with us there. They only escalate us to the company that we suspect of fraud. After various rounds of charlsie trying to get a manager on the phone shannon only was willing to tell us she did her research and that we had to call back the repo department.
September 1, 2017 - we hang up with shannon and call back to the repo department, where tomeka answers. We’ve spoken to her previously. She informs us that no supervisor or manager is available to speak with us, that we can leave another voicemail, but nothing further. She reminds us the car is in repo status and tries to tell us how much we owe to catch up the loan, but addresses none of our concerns. Tomeka also stated that she doesn’t know the name of her manager’s manager.
So i digress – i’m writing this email to avoid any legal issues. I’m not asking for the repo to be lifted though it would be nice, i’m not asking for any favors just a proper investigation into this issue and the folks involved made accountable and if universal is using these tactics remove them from you partner list and fine them if necessary…
They made us waste our time and money big time. On June 19, we applied for a Suntrust mortgage loan and was told we qualify. June 21 summited all required paperwork including Paystubs. Doing this process we spent- Suntrust fees $200, appraisals $450, and home inspection $425. Our closing date was July 31. On July 25 we received a congratulations letter, which made us think everything was cleared for us to close on July 31. On July 27, we received an email from someone saying -"I don’t have good news. We are unable to use paystubs as income due to it being variable pay without sufficient history." Mind you , The paystubs was given to them June 21. It took them a month to tell us that we didn't qualify after we spent money and energy trying to get this loan. DONT WASTE YOUR TIME. We spoke to a manager - Richard Loftis who could not give us an explanation, and told us he would call us back after speaking with the underwriter. He never called back. We emailed the underwriter to issue us an official decline letter, so we can get our earnest deposit back. N we have not received nothing. Under writer was Erica Valenti.
I have $11,600+ being held by Suntrust bank for nearly a month now. The funds were sent in via wire transfers and should have been made available immediately. They closed the account on April 28, 2017 and still have not given me my funds. I called this morning and spoke to 2 different individuals, one a manager and was told that they had no intent to send me my money. They said I needed to contact the financial institutions that initially sent the money. I asked what I was supposed to say as of course I had no account information and wasn't their client. I asked where the money was that was received, NO ANSWER. I asked if she was insinuating they had returned the funds to the originator and if that is why she was asking me to call those banks and she said she had no information regarding such. A suntrust Branch manager told me concretely MULTIPLE times that any funds coming in would be disbursed at the time of closing the account. She said I would have a bank certified check within 5 - 10 business days. Any and all Liability is now on Suntrust Bank. They are putting me out of business and CRIMINALLY STEALING MONEY.
SUNTRUST BANK WENT AGAINST THERE PRIVACY ACT.THEY PARTICIPATE IN A PROGRAM CALLED CARD REFRESHER /ACCOUNT UPDATER.DIRECTV PARTICIPATE IN IT TOO.IF YOU NEED MORE INFO ABOUT THIS PROGRAM GOOGLE IT .IT WOULD BE TO YOUR VERY GOOD TO LOOK AT THIS PROGRAM.THIS PROGRAM GOES AGAINST EVERONES PRIVACY ACT BELEAVE ME.THANKS.
My house mortgage was with them, paid in full on time every month
I am disabled and live on a direct deposit Soc Sec check.
Received an unsigned letter in mail, no phone, no dept, no email address that I had 10 days to close my account. NO REASON.
My whole life depends on the direct deposit and online auto pay bills. No reason given to branch mgr. Learned it was because I disputed some small charges, which they investigated in my favor and paid out.
That was it.
This is the new corporate model. Dispute a charge, get tossed out. Amazon does this too. They never said one of my disputes was fraudulent. Not one was over $40.00.
Corporate Rape. You become the victim once and then again if you tell someone. This is a violation of the US Disability Act.
They are a bank. They do not have to answer to anyone. The 99% will not allow the 1% to continue sipping champagne on their yachts and destroy lives.
On Aug16 NETFLIX deducted from my account, as seen below, SUNTRUST charged my Direct deposit of my Disability Check $36.00. 5 days later, another $36.00 because I did not have the funds to cover it. No warning, no email reminder; nothing...
I've had 3 seperate incidents with Suntrust involving my money being held or taken. I'm tired of them. First incident, a month ago, I attempted to deposit 75 dollars cash into the atm, but it only took 35. The machine said it couldn't accept 40 dollars, so it pushed out my cash. I tried to grab it. I couldn't reach it in time, so the machine retracted my 40 and told me to contact customer service. I did, but after pulling teeth, they decided to credit my account. Two weeks later, I received a check from my job in which I usually would cash at the issuing bank, and then deposit into my suntrust account. Time was far spent that day, so all I could do is deposit the check into the Atm, which is unusual. The check didn't post at all. I called suntrust and they told me it will post the following week because it's an unusually high amount based on my transaction history. WHAT??? ok that's true, but who are they to determine why they can hold my hard earned money? What makes it worse is, my manager stated that my check has cleared out of her account the very next day.... suntrust made me fax them proof of this before they could release me any money.... after sitting in suntrust for an hour, I finally got my cash.... Final straw.... I deposited $616 cash into the atm at 7pm on a Wednesday, the screen read that it accepted 616.... however once I got home, all that posted was $16..... so basically the ATM mishandled my $600... it's missing. .. I have bills that are past due, and it's beginning to affect my credit and lifestyle... suntrust told me to file a claim and it will take them up to 10 days to investigate.... WHAAATTTT? this is 600..... not 60... not 6.... $600 that's missing.... so.... I called the branch the next day and they told me they counted the atm and there was an overage amount... the machine was off the day I deposited my cash.... today marks the 5th business day and they keep saying investigation in progress... I can't express how upset I am.... I almost want to take then to court....
I am a 66 year old woman who has been doing business with Sun Trust for well over 20 years with the same account. I have always came in once a month to my local Sun Trust branch and gotten several money orders I use to pay certain bills. For all those years until last those money orders were provided free of charge by Sun Trust but last year they began to want me to pay $5 per money order. Of course I did not pay it, there is another business right nest to my branch that gives out free money orders so now I have to withdraw my money from Sun Trust and walk it across to the other business to get money orders. I would think that if I were to get assaulted taking my money from Sun Trust to the other business then I would have a pretty good case against the Sun Trust since I can prove that I have received free money orders for so many years.
I live on a fixed income and cannot understand why Sun Trust would suddenly begin to expect me to pay for something that has been free for so many years. I have written to the Sun Trust CEO and usually I get a call telling me I will hear from someone in Sun Trust Customer service (what an oxymoron that is) but then they never call, I guess Sun Trust thinks if they ignore me I will go away. Now Sun Trust sent me a letter that if I upgrade my account then I can get free money orders, why would I need to change things to keep what I have always gotten.
It is not surprising to me that this political season is rife with complaints about banks like Sun Trust and Wall Street and the need to put more regulations on them. They seem to have forgotten about the little person and unless you have a big account then they don't care at all.
SunTrust Banks, Inc. Reviews
SunTrust, nka Truist, does not have any policy or protocol in place to instruct, seriously, (banks didn't close, FFS) , hoping I'd drop it. At that point, my mother had enough of my sibling’s abuse and moved in with me. It was reported several times since 2019. It would seem all banks operating in Florida would know to have these policies and training in place, so employees can detect exploitation.
But my mother, herself the vulnerable adult, reported it to the bank and they didn't report to Florida Deparment of Children and Families as they are required to. Florida mandates that banks report suspicion of elder abuse. This wasn't suspicion, this was actual criminal abuse. I would warn anyone not to bank here, they don't protect their customers. We both notified SunTrust employees that her daughter was not to be given information on, or access to my mother’s account, in which SunTrust failed to notify authorities or stop it.
Florida's Adult Protective Services Act requires any bank "who knows, or has reasonable cause to suspect, that a vulnerable adult has been or is being exploited, "to report such exploitation to the Florida Département of Children and Families.
Finally got a call from someone today, 2/9/2022, not sure of his title, almost 3 years after multiple reports and he says it's civil. I don't know what the state will say about it, since their stance is banks are mandatory reporters of suspicious activity, this wasn't suspicious, my mother and I, her attorney in fact, reported the exploitation.
Had SunTrust employees reported to Florida Department of Children and Families, as mandated, these other crimes could have come to light sooner and less damage would have been done. I am now forced to hire an attorney at my expense, hopefully, since they didn't do what is required by law, they will have to reimburse the expenses. Scary times and when a bank isn't protecting vulnerable customers, I would not recommend doing business with Suntrust now known as Truist.
In late March 2020, I noticed that my credit score at TransUnion and Equifax dropped 100 points. As I reviewed the report I saw that my outstanding bank loan was double what it actually was. Then I noticed that SunTrust had sent into the credit bureaus a closed Home Equity Loan from 2015. They showed the account as open and having six figure balance.
I called the SunTrust to get this sorted out and after clocking 18 hours of phone time being passed around like a Raggedy Ann doll, I finally got a Customer Service Agent to admit the account was closed and they would get this sorted out with the Credit Bureaus, . Three weeks later, still no correction on my credit score with the Credit Bureaus. I called them up again and spent another six hours being passed around from one CS Agent to Another.
Each one having no record of my calls from three weeks before. Folks, this is a horrible, non-responsive financial institution that couldn't care less about resolving errors no matter how much impact it has personally on their customers. Customers mean nothing to them. I have been a customer of theirs for over 35 years. Means nothing. I would avoid them like the Corona Virus. They are completely irresponsible and their banking license should be pulled based on the extremely poor disregard they have for their retail customers.
Instead of spending another hour dealing with them, I am now spending half that time filing complaints on every consumer review. Perhaps with enough complaints they will get the idea that one bad review is equal to 10 lost customers. My advice to you - pick any bank with a blindfold on and throw a dart. I guarantee it will be better than SunTrust now Truist.
They opened my they ran me and everything was fine. I told the manager that i was expecting a large wire. Wire was recieved no problems. I wrote 3 checks off the account and they got returned saying frozen account. I called the manager linette sanadria who personally opened the account over a dozen times with no success or returned call.
Customer service also just says rules and regulations in addition to stating she did not set up my customer profile inwhich was the reason with no success of getting my money back. It has been 3 weeks now. I recieved a letter from them stating i requested to close the account and they were sorry to see me go.
Thats so not true. I know have contacted my attorney, the news, comptroller of currency and will continue until they stop screwing their customers. There is 195 complaints online about them doing the same thing to other people. They are now merging with BBT. They will do anything to make their numbers look good. Do not bank here especially at this location.
In a seprate follow up call to their 800 number I was told that the 'fraud dept' had decided to close the account and that I would be 'sent a letter'. Either no info was on file as to why the account was being closed, or more likely they didn't want to give out the info. Below is a slightly earlier email to the local Canton Ga. branch.
First email name is the branch manager, 2nd is the rep who opened the account. From: [email protected] To: [email protected], [email protected] Sent: 3/8/2019 5:42:49 PM Eastern Standard Time Subject: Unsatisfactory Service of New Account I have spoken to the representatives at the 800 number and determined that contrary to the letter I received that NO funds are now available.
I was advised that the full amount of $6,665.44 will be available 3/12/2019. I will be in on the 12th to close this account.Your service is not acceptable and is also in violation of Regulation CC of the Expedited Funds Availability Act of 1987.
Your bank has been a complete waste of time and this will be taken up with more senior Sun Trust officers and posted on various consumer sites. William Harris 100002519xxxxx
I visted a local SunTrust branch because they offered me an attractive rate for an IRA CD. Because funds from IRA's must be transfered from one bank to another, the check from the bank I had at the time was made oot to SunTrust. When got to the branch, however, I found out that SunTrust does not provide its customers with a Truth in Savings agreement which defines the conditions of the CD. This means that SunTrust can change the terms whenever the wish. Because of this, I declined the offer. But instead of giving the check back to me, the bank manager said that I should open a money market account and that I could have them write a check to whatever bank I decided to do business with in the future. He assured me that there would be no delay in the availability of the funds.
When I found out that that he mislead me, I filed an complaint with SunTrust. All of SunTrust's complaints are handled by Thomas Farias. In my opinion, Thomas Farias is a professional con-man that SunTrust has hired to cover-up their corrupt business practices. After doing some research, I found that SunTrust has done similar things to thousands of customers and has been involved with allegations of corrupt business practices since William H Rogers, Jr took over as CEO. I was a customer with Suntrust for almost 20 years. I will never be a customer of theirs again.If you are reading this, please take the time to look at some of the numerous complaints against SunTrust. I wish I had done this before I trusted them with my money.
My mother is hospitalized and I have POA. The bank has locked her account and won't unlock it until she goes into the branch. She spoke to them on the phone from her hospital bed, I had to hold the phone to her ear, and after 10 mins of talking to this 1-800 rep he still refused to unlock account. This has happened numerous times in the last few years. They make it impossible and won't allow you to your own money! Filing a BBB report.
After a week of unresolved attempts to identify a solution excluding this type of email from hitting your desk, i’m forced to reach out in an effort to understand why it appears that representatives in the auto repo department are either committing crimes by either falsely misrepresenting themselves as “miami police department” or involved in a cover-up involving an agent acting on behalf of suntrust repo department. I also have an issue with a “lost” wire payment from june 5, 2017 and multiple faxed attempts to provide proof of said payment having been worthless. Below i will outline the events and high points of my week. Please also note that as i continue to call suntrust and the company representing themselves as police upon asking to record conversations i was told that was against bank policy, however i did record a few conversations that i’m will send to you and you can use this email as my admission of guilt in the event you want to press criminal charges against me. Florida statue 934.04 states i can’t record if you do not agree and each time i informed the reps i was recording they told me to stop or they would disconnect the call.
Event time line:
Nov ’16 - paid over 20,000 to get audi r8 from repo status
April ’17 - last recorded payment to suntrust
June 5, 2017 - wire clears my bank account as payment to suntrust ($2,500) with instructions provided by repo department but no record of wire received
August 28, 2017 @ 9:47 am - charlsie receives a call from a detective hughes 786-502-9934 ext 327 – she forwards message to me so i can call as she was not available to talk
August 28, 2017 @ 11:43 am - i call the number, it asks me for an extension, i punch in 327 as indicated by voicemail, a recording states if you have an emergency please call 911. After waiting about 30 seconds and a woman answers the phone…ask for my name, i provide it, she says “oh so you are a part of this too”, i ask what…she talks about the audi r8, i tell her it parked in my front yard, she says well suntrust has been trying to contact me since april to no avail, i explain i was sick, my wife was hospitalized and i’m looking at my bank account and we wired $2,500 on june 5, 2017, she says i’m lying….I ask her, so again where are you calling me from…she states “the miami police department, auto theft division” i ask why would someone from the miami police be calling me about auto theft when i’ve never lived in miami and haven’t visited in 20 years…she said she’s not sure it just came through their division...She then tells me that she will show up at my house, i politely say ma’am don’t’ do that…i ask her to provide documentation that she’s with the police when she arrives, or via fax/email...I tell her i have a gate, and guns and if she shows up here i will protect my property and family – she ask, are you threating me, i say no this is a promise – she then hangs up.
August 28, 2017 @ 1158 am - i call the miami police department at 305-603-6640 – ask if they had a detective hughes in auto theft.. They stated no, i asked if they could look up the phone number, person told me they didn’t have a way to look up every possible number but that they have no jurisdiction in polk county but i need to try the miami dade police department.
August 28, 2017 @ 12:05 pm - i call the miami dade police department 305-471-2825 and ask if they have a detective hughes in auto theft, they confirm they do not and they would not call someone in lakeland and this sounds like fraud and as always i need to call my local law enforcement and file a claim and potentially seek an attorney.
August 28, 2017 @ 12:04 pm - my wife calls suntrust, speaks with jasmine and explains the situation. Jasmine tells us a few things : cliff notes…they can’t provide us with the name of the agency, it’s not protocol to “request a supervisor” call us back, and if we wanted to have any follow-up we had to call in since it wasn’t protocol to have a supervisor call us back
August 28, 2017 2nd-5th call with jasmine -can i record, no, why not, bank rules – i need to record no one will believe this….If you record i’ll disconnect – we can’t provide you info about the agency, but during a later call she provided this: the company is universal tracing services their number is 800-667-7704.
August 28, 2017 - 1 – 5th call with universal: we do not have your account, hang up call suntrust – we emailed them and they accepted this account i’m not sure why they are telling you that, call back to universal – when we call universal we are told: we do not have any idea why you are calling us and we have never reached out to you and if we did we would not represent ourselves as the police and we are not in florida we are in washington…i thought she meant dc as you will hear in the records but she meant state after i researched. Call back to suntrust, jasmine laughs at the issue Slight chuckle) places me on hold, transfers me to universal again…on with universal the lady says we don’t have it but if we did hypothetically why are you calling again…i tell her again, she says she can’t find my account, i ask to talk to a rep since she said more than once she’s just a secretary or admin to speak with an agent…she states they are busy doing their job. I tell her suntrust will just call you again, she said fine i’ll ignore the calls or send you to voicemail.
August 28, 2017 - last 4 hours of my day… calling suntrust, calling universal, being told to leave a message for pablo, or a lady supervisor that someone will call me back in 24-48 hours, calling back getting a new person on the phone, telling same story, requesting they call and listen to the recording, being told by greg specifically “we are used to stuff like this and handle this all the time, but you’re not making your payments”, explaining the lost wire, treated like crap…placed another voicemail in supervisor’s Woman) queue…etc., etc., etc.,
August 30, 2017 - called talked to different rep, explained my situation asked why i hadn’t gotten a call back, was placed on hold and told that “she” wasn’t available but she did get a message to tell me the call has been escalated and ron Ron is the ceo of universal tracing services) will contact me in 24 hours…i ask the rep to try and find a supervisor again, knowing she would say no one was available giving me enough time to conference in universal tracing services…with universal and suntrust on the line i ask universal if they ever contacted me, they said no i just keep calling them… i then asked suntrust did you send this account to anyone else, no answer so i said to suntrust…you told me you sent this account to universal tracing on august 24, 2017 and you didn’t send the account to anyone else, and universal is saying they never contacted me and they have not sent my information to anyone else…my next statement was “someone has to be lying, either universal is lying and committing a felony, or suntrust is committing a felony, or suntrust is covering up for the company that is committing a felony” the lady at universal says ron has been out of the office and will call back later, suntrust says there is nothing else they can do….
August 30, 2017 - i look up the number to suntrust fraud…i get someone in debit card fraud, they take my information and try to call a different area. The number is 877-239-3149 the person sat on with me for almost 2 hours trying to resolve this only to find out that the department doesn’t clear the queue…he apologies and hopes this gets resolved
August 31, 2017 - i call into the fraud department and speak to shannon 877-239-3149 x1006133. She has been the most helpful person at suntrust and you all need more employees like this… i even tried to have her let me call repo and not inform them she was on the phone and her ethics are above reproach and she said no Way to go shannon) explained the entire situation to her…she called me back after 5 today with a few items for homework on my part like checking my credit report for collection companies related to this auto loan since they can’t pull up the details…
August 31, 2017 - i asked my wife to call suntrust to try and talk to a supervisor or manager and resolve our issues under cooler heads -she got no where but was told to leave a message for a supervisor and hopefully they’ll call us back…
September 1, 2017 – charlsie received a voicemail from shannon in the fraud department informing her of new information regarding our account. When charlsie calls back she is only told that a manager is willing to talk to her, that she needs to call in to the repo department again at 866-717-0734. Charlsie informed her that we’ve spoken to that department dozens of times already and no manager or supervisor will speak with us there. They only escalate us to the company that we suspect of fraud. After various rounds of charlsie trying to get a manager on the phone shannon only was willing to tell us she did her research and that we had to call back the repo department.
September 1, 2017 - we hang up with shannon and call back to the repo department, where tomeka answers. We’ve spoken to her previously. She informs us that no supervisor or manager is available to speak with us, that we can leave another voicemail, but nothing further. She reminds us the car is in repo status and tries to tell us how much we owe to catch up the loan, but addresses none of our concerns. Tomeka also stated that she doesn’t know the name of her manager’s manager.
So i digress – i’m writing this email to avoid any legal issues. I’m not asking for the repo to be lifted though it would be nice, i’m not asking for any favors just a proper investigation into this issue and the folks involved made accountable and if universal is using these tactics remove them from you partner list and fine them if necessary…
They made us waste our time and money big time. On June 19, we applied for a Suntrust mortgage loan and was told we qualify. June 21 summited all required paperwork including Paystubs. Doing this process we spent- Suntrust fees $200, appraisals $450, and home inspection $425. Our closing date was July 31. On July 25 we received a congratulations letter, which made us think everything was cleared for us to close on July 31. On July 27, we received an email from someone saying -"I don’t have good news. We are unable to use paystubs as income due to it being variable pay without sufficient history." Mind you , The paystubs was given to them June 21. It took them a month to tell us that we didn't qualify after we spent money and energy trying to get this loan. DONT WASTE YOUR TIME. We spoke to a manager - Richard Loftis who could not give us an explanation, and told us he would call us back after speaking with the underwriter. He never called back. We emailed the underwriter to issue us an official decline letter, so we can get our earnest deposit back. N we have not received nothing. Under writer was Erica Valenti.
I have $11,600+ being held by Suntrust bank for nearly a month now. The funds were sent in via wire transfers and should have been made available immediately. They closed the account on April 28, 2017 and still have not given me my funds. I called this morning and spoke to 2 different individuals, one a manager and was told that they had no intent to send me my money. They said I needed to contact the financial institutions that initially sent the money. I asked what I was supposed to say as of course I had no account information and wasn't their client. I asked where the money was that was received, NO ANSWER. I asked if she was insinuating they had returned the funds to the originator and if that is why she was asking me to call those banks and she said she had no information regarding such. A suntrust Branch manager told me concretely MULTIPLE times that any funds coming in would be disbursed at the time of closing the account. She said I would have a bank certified check within 5 - 10 business days. Any and all Liability is now on Suntrust Bank. They are putting me out of business and CRIMINALLY STEALING MONEY.
SUNTRUST BANK WENT AGAINST THERE PRIVACY ACT.THEY PARTICIPATE IN A PROGRAM CALLED CARD REFRESHER /ACCOUNT UPDATER.DIRECTV PARTICIPATE IN IT TOO.IF YOU NEED MORE INFO ABOUT THIS PROGRAM GOOGLE IT .IT WOULD BE TO YOUR VERY GOOD TO LOOK AT THIS PROGRAM.THIS PROGRAM GOES AGAINST EVERONES PRIVACY ACT BELEAVE ME.THANKS.
I have been a Suntrust customer for 19 years.
My house mortgage was with them, paid in full on time every month
I am disabled and live on a direct deposit Soc Sec check.
Received an unsigned letter in mail, no phone, no dept, no email address that I had 10 days to close my account. NO REASON.
My whole life depends on the direct deposit and online auto pay bills. No reason given to branch mgr. Learned it was because I disputed some small charges, which they investigated in my favor and paid out.
That was it.
This is the new corporate model. Dispute a charge, get tossed out. Amazon does this too. They never said one of my disputes was fraudulent. Not one was over $40.00.
Corporate Rape. You become the victim once and then again if you tell someone. This is a violation of the US Disability Act.
They are a bank. They do not have to answer to anyone. The 99% will not allow the 1% to continue sipping champagne on their yachts and destroy lives.
On Aug16 NETFLIX deducted from my account, as seen below, SUNTRUST charged my Direct deposit of my Disability Check $36.00. 5 days later, another $36.00 because I did not have the funds to cover it. No warning, no email reminder; nothing...
I've had 3 seperate incidents with Suntrust involving my money being held or taken. I'm tired of them. First incident, a month ago, I attempted to deposit 75 dollars cash into the atm, but it only took 35. The machine said it couldn't accept 40 dollars, so it pushed out my cash. I tried to grab it. I couldn't reach it in time, so the machine retracted my 40 and told me to contact customer service. I did, but after pulling teeth, they decided to credit my account. Two weeks later, I received a check from my job in which I usually would cash at the issuing bank, and then deposit into my suntrust account. Time was far spent that day, so all I could do is deposit the check into the Atm, which is unusual. The check didn't post at all. I called suntrust and they told me it will post the following week because it's an unusually high amount based on my transaction history. WHAT??? ok that's true, but who are they to determine why they can hold my hard earned money? What makes it worse is, my manager stated that my check has cleared out of her account the very next day.... suntrust made me fax them proof of this before they could release me any money.... after sitting in suntrust for an hour, I finally got my cash.... Final straw.... I deposited $616 cash into the atm at 7pm on a Wednesday, the screen read that it accepted 616.... however once I got home, all that posted was $16..... so basically the ATM mishandled my $600... it's missing. .. I have bills that are past due, and it's beginning to affect my credit and lifestyle... suntrust told me to file a claim and it will take them up to 10 days to investigate.... WHAAATTTT? this is 600..... not 60... not 6.... $600 that's missing.... so.... I called the branch the next day and they told me they counted the atm and there was an overage amount... the machine was off the day I deposited my cash.... today marks the 5th business day and they keep saying investigation in progress... I can't express how upset I am.... I almost want to take then to court....
I am a 66 year old woman who has been doing business with Sun Trust for well over 20 years with the same account. I have always came in once a month to my local Sun Trust branch and gotten several money orders I use to pay certain bills. For all those years until last those money orders were provided free of charge by Sun Trust but last year they began to want me to pay $5 per money order. Of course I did not pay it, there is another business right nest to my branch that gives out free money orders so now I have to withdraw my money from Sun Trust and walk it across to the other business to get money orders. I would think that if I were to get assaulted taking my money from Sun Trust to the other business then I would have a pretty good case against the Sun Trust since I can prove that I have received free money orders for so many years.
I live on a fixed income and cannot understand why Sun Trust would suddenly begin to expect me to pay for something that has been free for so many years. I have written to the Sun Trust CEO and usually I get a call telling me I will hear from someone in Sun Trust Customer service (what an oxymoron that is) but then they never call, I guess Sun Trust thinks if they ignore me I will go away. Now Sun Trust sent me a letter that if I upgrade my account then I can get free money orders, why would I need to change things to keep what I have always gotten.
It is not surprising to me that this political season is rife with complaints about banks like Sun Trust and Wall Street and the need to put more regulations on them. They seem to have forgotten about the little person and unless you have a big account then they don't care at all.