We ordered one of their outdoor coolers from an online retailer. When we removed the contents from the box, I realized there was no manual or assembly instructions included. I subsequently found an almost similar item's manual on their website. With those instructions, tried to assemble it. Most of the pieces were clearly identified.
After some time and aggrevation, I realized that the bottom panel was not included in the box, and that two top panels were, instead of one. Not only that, but during removing the content from the box, uninintentionally broke a couple pieces of thin styrofoam - I found out they were not packing material, but inside liner for the cooler ! . My wife and I gave up and are returning the unit to our place of purchase.
I looked up the company online, and saw their return policy. According to their policy, everything has to be there, including the manual, and in good condition, for them to accept the return. Good thing I bought it from an online retailer, and not from Suncast. They apparently don't stand behind their product and lack quality control. So, if the box is missing parts, manuals, or quantities in the box are wrong, they indicate you can't return it. Why should I have to wait untilthey send me replacement parts and a manual, instead ? I would probably have to pay for the replacement styrofoam, too. The product is clearly not worth retail price.
I never want to purchase a suncast product again. "Hey Suncast : First impressions do count ! " The lack of quality, inventory control, and not standing behind your product is very obvious. If you order their products, do not order directly from their website, and be very wary of their quality, if you buy their products elsewhere.
Suncast Corporation Reviews
We ordered one of their outdoor coolers from an online retailer. When we removed the contents from the box, I realized there was no manual or assembly instructions included. I subsequently found an almost similar item's manual on their website. With those instructions, tried to assemble it. Most of the pieces were clearly identified.
After some time and aggrevation, I realized that the bottom panel was not included in the box, and that two top panels were, instead of one. Not only that, but during removing the content from the box, uninintentionally broke a couple pieces of thin styrofoam - I found out they were not packing material, but inside liner for the cooler ! . My wife and I gave up and are returning the unit to our place of purchase.
I looked up the company online, and saw their return policy. According to their policy, everything has to be there, including the manual, and in good condition, for them to accept the return. Good thing I bought it from an online retailer, and not from Suncast. They apparently don't stand behind their product and lack quality control. So, if the box is missing parts, manuals, or quantities in the box are wrong, they indicate you can't return it. Why should I have to wait untilthey send me replacement parts and a manual, instead ? I would probably have to pay for the replacement styrofoam, too. The product is clearly not worth retail price.
I never want to purchase a suncast product again. "Hey Suncast : First impressions do count ! " The lack of quality, inventory control, and not standing behind your product is very obvious. If you order their products, do not order directly from their website, and be very wary of their quality, if you buy their products elsewhere.