It really shouldn't come to this over 40 bucks worth of merchandise. The fact that I even feel the need to highlight Sun's Tea dishonesty results from how bizarrely and inexplicably underhanded and unprofessional they have been over such a trivial matter. Please keep this story in mind before you consider buying products from Sun's Tea, whether through sunstea.com or through their Amazon presence. There are plenty of places to buy this type of glassware that probably don't involve a month's worth of head-scratch-worthy lies and diversions. It's gone from aggravating to comedic.
Let's keep in mind what we're talking about here: TWO pieces of glassware that are selling for $40. That's it.
They were purchased for us as a gift, directly from sunstea.com. They were clearly packed very poorly with no cushioning, as they arrived - quite literally - as a box of glass dust in a thin cardboard box. Hey, it happens, as I'm sure every shipper has a bad day where they forget that glass can break, especially when that shipper is in the business of shipping glassware specifically. Best to just throw two glasses into a box together so they can smash into each other over a cross country trip until they resemble confectioner's sugar.
A very pleasant email was sent in accordance with Sunstea.com's very generous-appearing return/replacement policy, letting them know the problem, the order number, and sending pictures of the package, asking whether we should return the original package as part of arranging for replacements. The email was sent on July 12, and several days went by with no response. Considering their website looks like a Geocities retread from 1997, they probably just don't check their email that often.
As much as we didn't want to bother the gift giver with this issue, we let him know the glasses had arrived broken and that the company was not responding to us. He wrote the company an email threatening to open a Paypal dispute with Sun's Tea. All of a sudden, as if by some miraculous coincidence, I received a response to my first email by someone named Wendy Yang offering an apology and letting me know replacement glasses were being sent. All's well that end's well, right?
Sun Enterprises LLC Reviews
It really shouldn't come to this over 40 bucks worth of merchandise. The fact that I even feel the need to highlight Sun's Tea dishonesty results from how bizarrely and inexplicably underhanded and unprofessional they have been over such a trivial matter. Please keep this story in mind before you consider buying products from Sun's Tea, whether through sunstea.com or through their Amazon presence. There are plenty of places to buy this type of glassware that probably don't involve a month's worth of head-scratch-worthy lies and diversions. It's gone from aggravating to comedic.
Let's keep in mind what we're talking about here: TWO pieces of glassware that are selling for $40. That's it.
They were purchased for us as a gift, directly from sunstea.com. They were clearly packed very poorly with no cushioning, as they arrived - quite literally - as a box of glass dust in a thin cardboard box. Hey, it happens, as I'm sure every shipper has a bad day where they forget that glass can break, especially when that shipper is in the business of shipping glassware specifically. Best to just throw two glasses into a box together so they can smash into each other over a cross country trip until they resemble confectioner's sugar.
A very pleasant email was sent in accordance with Sunstea.com's very generous-appearing return/replacement policy, letting them know the problem, the order number, and sending pictures of the package, asking whether we should return the original package as part of arranging for replacements. The email was sent on July 12, and several days went by with no response. Considering their website looks like a Geocities retread from 1997, they probably just don't check their email that often.
As much as we didn't want to bother the gift giver with this issue, we let him know the glasses had arrived broken and that the company was not responding to us. He wrote the company an email threatening to open a Paypal dispute with Sun's Tea. All of a sudden, as if by some miraculous coincidence, I received a response to my first email by someone named Wendy Yang offering an apology and letting me know replacement glasses were being sent. All's well that end's well, right?