I had their software for 2019 and decided to re-subscribe for 2020. I followed the link in the email. It offered additional addons at $0.00, so I took them. I find that $115.76 was taken from my account. I called them to get the $85.00 refunded that I did not authorize. To say I had to jump through hoops would be an understatement. Most companies just refund to your method of payment.
I spoke to someone who said they would send a request to the billing department and I would hear from someone within 2 days. 2 days later I call again. Then an agent requested to log on to my computer. I've had vendors do this before so I wasn't to surprised. But then he said he was going to refund directly to my savings account, and had me log in to my bank. I was getting uncomfortable at this point, but then he directed me to a refund form.
I noticed I couldn't move my mouse at this point. When I got control back I saw $7117.00 moved from my checking into my savings. I was alarmed and asked him what was going on - he said he didn't have any access to my screen.
I hung up and called my bank immediately - cancelled my debit card and changed my password. I deleted all programs from the PC.
Long story short - this may or may not be a complete scam, but at the end of the day - no one should have to go through this to get their money back - money that they didn't agree to spend in the first place.
I needed to print some records so I needed software that converts files to PDF. I must have used this software in the past b/c it said I needed to pay to update it to be able to use it.
I simply agreed to pay approximately $25 for a year. But when it came to check out, there was a box that said I could add to make it interactive for $20 more. It was deceptive because the box to skip it was grayed out like you couldn't choose it but I clicked on skip anyway but it charged $20 as if I had purchased it.
That automatically charged my card $45 against my authorization. There were a list of more check mark boxes and at the bottom, a total of $98 which horrified me!
I absolutely did not check any of the boxes and called them. They had sent me a key to register it and I definitely did not register it in nor download it.
I'm assuming they're in China and that's why I chose China above but I couldn't tell the Asian accent.
For 30 minutes (2) reps came on that I could barely understand that started yelling at me and mocking me when I was asking questions to try to get a credit. I called the next day and all I got was message machines.
I had to go to my bank and cancel my card, get a new card and go through all the problems now of changing all my records with a new card. At the bank, they they show up as suitepdf.com.
They had the nerve of charging some fees after that which I think was testing the card to see if it was still good. This appears to be internet fraud, internet theft. They ripped me off of over $100 and I don't have the product. It's a scam, it's a rip-off.
Because of this I lost part of a legal hearing because I didn't have the records.
SuitePDF.com Reviews
I had their software for 2019 and decided to re-subscribe for 2020. I followed the link in the email. It offered additional addons at $0.00, so I took them. I find that $115.76 was taken from my account. I called them to get the $85.00 refunded that I did not authorize. To say I had to jump through hoops would be an understatement. Most companies just refund to your method of payment.
I spoke to someone who said they would send a request to the billing department and I would hear from someone within 2 days. 2 days later I call again. Then an agent requested to log on to my computer. I've had vendors do this before so I wasn't to surprised. But then he said he was going to refund directly to my savings account, and had me log in to my bank. I was getting uncomfortable at this point, but then he directed me to a refund form.
I noticed I couldn't move my mouse at this point. When I got control back I saw $7117.00 moved from my checking into my savings. I was alarmed and asked him what was going on - he said he didn't have any access to my screen.
I hung up and called my bank immediately - cancelled my debit card and changed my password. I deleted all programs from the PC.
Long story short - this may or may not be a complete scam, but at the end of the day - no one should have to go through this to get their money back - money that they didn't agree to spend in the first place.
Buyer beware!.
I needed to print some records so I needed software that converts files to PDF. I must have used this software in the past b/c it said I needed to pay to update it to be able to use it.
I simply agreed to pay approximately $25 for a year. But when it came to check out, there was a box that said I could add to make it interactive for $20 more. It was deceptive because the box to skip it was grayed out like you couldn't choose it but I clicked on skip anyway but it charged $20 as if I had purchased it.
That automatically charged my card $45 against my authorization. There were a list of more check mark boxes and at the bottom, a total of $98 which horrified me!
I absolutely did not check any of the boxes and called them. They had sent me a key to register it and I definitely did not register it in nor download it.
I'm assuming they're in China and that's why I chose China above but I couldn't tell the Asian accent.
For 30 minutes (2) reps came on that I could barely understand that started yelling at me and mocking me when I was asking questions to try to get a credit. I called the next day and all I got was message machines.
I had to go to my bank and cancel my card, get a new card and go through all the problems now of changing all my records with a new card. At the bank, they they show up as suitepdf.com.
They had the nerve of charging some fees after that which I think was testing the card to see if it was still good. This appears to be internet fraud, internet theft. They ripped me off of over $100 and I don't have the product. It's a scam, it's a rip-off.
Because of this I lost part of a legal hearing because I didn't have the records.