I'm a ISO in the merchant services industry. I sent a merchant to suitepay for processing services and they processed $153,000.00 and have neer received payment for anything they processed.
Merchant was told that the bank was holding there money till verification becasue there was a descriptor issue with the bank and there transactions were posting under a different name on the card holders bill then the generic descriptor they were given. So Mathew Hetland, the owner of Suitepay informed us the bank in Abu Dhabi (high risk merchant) is holding everyones funds till they verify no further chargebacks could hit.
Mathew has sent numerous e-mails stating its the banks fault and that on several occasions the problem would be solved and blamed the bank and he swore he had not received any payments himself from the Bank of Emirates????
He also said that his lawyers were in Dubai negoaiting a deal and that no one would leave till an agreement was reached and finalized on a release amount of 25% of a merchants funds, that was 4 weeks ago. His lawyers must stink for being locked in a room for 4 weeks and they must suck at resolving legal issues to.
Mathew stated he is waiting on 16.1 million dollars that alledgedly the bank is holding.
This has gone on now for 6 weeks plus that my customer has not been . Mathew has ignored my calls and e-mails, texts etc to get information. I was told he would not communicate with me becasue of my accusatory tones. No one at SuitePay will answer their phones. I happen to run into and old partner of Mathews and he to confimred that Mathew has indeed taken other merchants money as well.
I have not seen one document provided from the actual bank to verify or back these claims by Mathew.
Till my merchant gets paid DO NOT DO BUSINESS WITH THIS CROOK! BEWARE He has a track record of taking merchants money and not paying them. Don't call there office becasue no one answers the phones. BEWARE, BEWARE, BEWARE!!
Complaint: Hello, I originally was referred to suitepay by an individual by the name of ******. This individual is extremely attentive to all issues and extremely helpful with any situations that may occur. However, while using suitepay as my credit card Merchant processor not only the integration aspect to their systems was a disaster they are extremely unorganized and not prepared. My problem with suitepay starts with the deposits they are suppose to issue on a weekly basis. They are suppose to deposit your transactions Thursday's, for the last 3 weeks I have had to always follow up regarding MY deposits. ********, the individual whom handles the direct deposit clearly does not care and is extremely unorganized regarding clients money. My main problem is the following, they owe me over $10,000 of MY money. Apparently I was setup as an ********** account. While many people my not know what this is, they simply process in your behalf and mask you under them, so if a company processing transactions had an issue, everyone underneath that company will have issues. According to ******** she claims there is an issue with the central bank and they have are holding everyone's funds. How is that my problem?. I am clearly not the issue here. While setting my account as an ********** account which I was never aware of, has caused this problem. Apparently someone under their main processing account is having card processing issues. ******** then referred me to a gentlemen by he name of *****, he has been helpful and continuing to reply to my emails accordingly. On the other hand ******** at suitepay refuses to answer my calls/messages and even emails since instructed by ***** to follow up with suitepay. Moral of the story, as of now they owe me over $10,000 of my money. The lack of communication between suitepay and the merchant is extremely unethical and not good customer service. I do not recommend this company for your credit card processing company. Beware!
Desired Settlement: I want my money this company owes me over $10,000.
I am a merchant that was processing with Suite Pay. Matthew Hetland is holding over $ 100,000 of my money and he claims that the banks overseas won't release the funds. I have had my company for over 10 years, and I have never had this issue with any other processors. After doing research online about Mr. Hetland there are several complaints about Suite Pay. All the same; Mr. Hetland is holding their money, claiming it is the banks fault. Mr. Hetland has opened and folded several payment companies over the years. I am sure he will fold Suite Pay and take all our money!!!
I am a merchant who set up a credit card processsing account with Suite Pay. They are holding a very large sum of my funds. They indicate that the banks over seas are holding the money, but after reading reviews online about Matthew Hetland, I don't believe its the banks. I believe its Matthew Hetland who is hloding my money. Do not set up an account with SuitePay. Run don't walk away from them!
While using suitepay as my credit card Merchant processor not only the integration aspect to their systems was a disaster they are extremely unorganized and not prepared. My problem with suitepay starts with the deposits they are suppose to issue on a weekly basis. They are suppose to deposit your transactions Thursday's, for the last 3 weeks I have had to always follow up regarding MY deposits.
The individual whom handles the direct deposit clearly does not care and is extremely unorganized regarding clients money. My main problem is the following, they owe me over $10,000 of MY money. Apparently I was setup as an aggregator account. While many people my not know what this is, they simply process in your behalf and mask you under them, so if a company processing transactions had an issue, everyone underneath that company will have issues. According to suitepay they claim there is an issue with the central bank and they have are holding everyone's funds.
I am clearly not the issue here. While setting my account as an aggregator account which I was never aware of has caused this problem. Apparently someone under their main processing account is having card processing issues. Suitepay then referred me to a gentlemen by he name of Grant Mckenzie. After reading other rip off reports apparently he has also stolen millions from other companies. Beware of this individual whom was handling the processing for suitepay as they are a FRAUD!
SuitePay Reviews
I'm a ISO in the merchant services industry. I sent a merchant to suitepay for processing services and they processed $153,000.00 and have neer received payment for anything they processed.
Merchant was told that the bank was holding there money till verification becasue there was a descriptor issue with the bank and there transactions were posting under a different name on the card holders bill then the generic descriptor they were given. So Mathew Hetland, the owner of Suitepay informed us the bank in Abu Dhabi (high risk merchant) is holding everyones funds till they verify no further chargebacks could hit.
Mathew has sent numerous e-mails stating its the banks fault and that on several occasions the problem would be solved and blamed the bank and he swore he had not received any payments himself from the Bank of Emirates????
He also said that his lawyers were in Dubai negoaiting a deal and that no one would leave till an agreement was reached and finalized on a release amount of 25% of a merchants funds, that was 4 weeks ago. His lawyers must stink for being locked in a room for 4 weeks and they must suck at resolving legal issues to.
Mathew stated he is waiting on 16.1 million dollars that alledgedly the bank is holding.
This has gone on now for 6 weeks plus that my customer has not been . Mathew has ignored my calls and e-mails, texts etc to get information. I was told he would not communicate with me becasue of my accusatory tones. No one at SuitePay will answer their phones. I happen to run into and old partner of Mathews and he to confimred that Mathew has indeed taken other merchants money as well.
I have not seen one document provided from the actual bank to verify or back these claims by Mathew.
Till my merchant gets paid DO NOT DO BUSINESS WITH THIS CROOK! BEWARE He has a track record of taking merchants money and not paying them. Don't call there office becasue no one answers the phones. BEWARE, BEWARE, BEWARE!!
Found this on the BBB
Billing/Collection Issues | Read Complaint Details
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Additional Notes
Complaint: Hello, I originally was referred to suitepay by an individual by the name of ******. This individual is extremely attentive to all issues and extremely helpful with any situations that may occur. However, while using suitepay as my credit card Merchant processor not only the integration aspect to their systems was a disaster they are extremely unorganized and not prepared. My problem with suitepay starts with the deposits they are suppose to issue on a weekly basis. They are suppose to deposit your transactions Thursday's, for the last 3 weeks I have had to always follow up regarding MY deposits. ********, the individual whom handles the direct deposit clearly does not care and is extremely unorganized regarding clients money. My main problem is the following, they owe me over $10,000 of MY money. Apparently I was setup as an ********** account. While many people my not know what this is, they simply process in your behalf and mask you under them, so if a company processing transactions had an issue, everyone underneath that company will have issues. According to ******** she claims there is an issue with the central bank and they have are holding everyone's funds. How is that my problem?. I am clearly not the issue here. While setting my account as an ********** account which I was never aware of, has caused this problem. Apparently someone under their main processing account is having card processing issues. ******** then referred me to a gentlemen by he name of *****, he has been helpful and continuing to reply to my emails accordingly. On the other hand ******** at suitepay refuses to answer my calls/messages and even emails since instructed by ***** to follow up with suitepay. Moral of the story, as of now they owe me over $10,000 of my money. The lack of communication between suitepay and the merchant is extremely unethical and not good customer service. I do not recommend this company for your credit card processing company. Beware!
Desired Settlement: I want my money this company owes me over $10,000.
Suite Pay CEO Matthew Hetland is a Crook
I am a merchant that was processing with Suite Pay. Matthew Hetland is holding over $ 100,000 of my money and he claims that the banks overseas won't release the funds. I have had my company for over 10 years, and I have never had this issue with any other processors. After doing research online about Mr. Hetland there are several complaints about Suite Pay. All the same; Mr. Hetland is holding their money, claiming it is the banks fault. Mr. Hetland has opened and folded several payment companies over the years. I am sure he will fold Suite Pay and take all our money!!!
I am a merchant who set up a credit card processsing account with Suite Pay. They are holding a very large sum of my funds. They indicate that the banks over seas are holding the money, but after reading reviews online about Matthew Hetland, I don't believe its the banks. I believe its Matthew Hetland who is hloding my money. Do not set up an account with SuitePay. Run don't walk away from them!
While using suitepay as my credit card Merchant processor not only the integration aspect to their systems was a disaster they are extremely unorganized and not prepared. My problem with suitepay starts with the deposits they are suppose to issue on a weekly basis. They are suppose to deposit your transactions Thursday's, for the last 3 weeks I have had to always follow up regarding MY deposits.
The individual whom handles the direct deposit clearly does not care and is extremely unorganized regarding clients money. My main problem is the following, they owe me over $10,000 of MY money. Apparently I was setup as an aggregator account. While many people my not know what this is, they simply process in your behalf and mask you under them, so if a company processing transactions had an issue, everyone underneath that company will have issues. According to suitepay they claim there is an issue with the central bank and they have are holding everyone's funds.
I am clearly not the issue here. While setting my account as an aggregator account which I was never aware of has caused this problem. Apparently someone under their main processing account is having card processing issues. Suitepay then referred me to a gentlemen by he name of Grant Mckenzie. After reading other rip off reports apparently he has also stolen millions from other companies. Beware of this individual whom was handling the processing for suitepay as they are a FRAUD!