Miserable, miserable, unethical business. Had the service for several years -- not really sure why. Last Feb called them on the telephone (could never get on their website) and spoke with Luis, who assured me he would take care of canceling the service as soon as the term was over. So, on Oct 29, I see an automatic charge for $99.98. Called credit card company to have the account frozen and contacted SugarSync, who basically told me to go pleasure myself. Really thought it was just a misunderstanding and they would refund the charge. The representative I was assigned, Loren, said the account would immediately be closed (with ~10 months left on the charge) and it was not their business practice to refund charges. Their physical address is 1810 Gateway Drive, #200, San Mateo CA. I am considering picketing their building. Again, horrible, horrible, horrible. Buy a thumb drive at Walmart or a similar store and back up your data yourself. Best Christmas present for me would be if they go bankrupt and all live on the streets. A bunch of crooks.
SugarSync Reviews
Miserable, miserable, unethical business. Had the service for several years -- not really sure why. Last Feb called them on the telephone (could never get on their website) and spoke with Luis, who assured me he would take care of canceling the service as soon as the term was over. So, on Oct 29, I see an automatic charge for $99.98. Called credit card company to have the account frozen and contacted SugarSync, who basically told me to go pleasure myself. Really thought it was just a misunderstanding and they would refund the charge. The representative I was assigned, Loren, said the account would immediately be closed (with ~10 months left on the charge) and it was not their business practice to refund charges. Their physical address is 1810 Gateway Drive, #200, San Mateo CA. I am considering picketing their building. Again, horrible, horrible, horrible. Buy a thumb drive at Walmart or a similar store and back up your data yourself. Best Christmas present for me would be if they go bankrupt and all live on the streets. A bunch of crooks.