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SugarHouse Casino & Sportsbook


Country United States
State Alabama
Website www.playsugarhouse.com

SugarHouse Casino & Sportsbook Reviews

  • May 10, 2021

Below is the EXACT email I sent to DGE in NJ (Department of Gaming Enforcement)

Only after DGE (who are fabulous) contacted them, did I receive my money.

STAY AWAY FROM SUGARHOUSE CASINO - www.playsugarhouse.com

In order:

05/04/21:

I deposited $3000 into SH through their Play+ card. I used a PayPal

Debit Card. Deposit went through without issue

I played and won $750 and requested a withdrawal of $3750.00 at 3:13pm

to my PayPal acc.

Same PP account I have used for 5-6 years

The WD said "within 2 days"

I know SH takes long so I waited

05/07/21:

I contacted SH through their "chat" and was told it would be escalated

05/08/21:

I contacted SH through their online form asking for my money and that

it was now FOUR DAYS

I received no reply, then received SIX emails at once all requesting

different credit/debit cards (front/back images).

I did not use these to deposit this deposit. As far as SH goes I used

their Play+ card and I have used that dozens of times without issue

Three of the cards I have and sent images of.

The other three are old cards that I no longer have and are no longer active.

I emailed SH ASAP to explain and as of over 2 days later I have

received ZERO reply

I looked up the contact number they have on website and that number is

no longer in service - that has to be a VIIOLATION

I play at 9 different casinos and they are the dirt worst.

I will cancel my account asap (after my money is paid)

I am owed a total of $3770.03 (I had $20.03 in the account and asked

that to be WD in a separate WD)

I am enclosing some attachments and I can forward my emails requesting

help before I contact you and/or sue if you need

There is ZERO REASON they need to see SIX cards info

Three I haven't used in 2021 and maybe much longer

They are playing games with a loyal patron who NEVER had an issue

BTW ... I have withdrawn $22,237.00 to that same PayPal account in

2021 alone without issue

This is not fair

In closing ...

STAY AWAY FROM SUGARHOUSE ONLINE CASINO -

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