I went to subway at this location on january 19 @6:55 pm after placing i used their app to order a bogo a 12" sandwich of my choice. When i used the app to find locations close to me the lexington store came up so i clicked on that location. I ordered my 2 sandwiches knowing the cheaper one would be the freebie. I ordered the two sandwiches and the total came to $24.85. Mind you the order showed items on the sandwiches that i didn't order. So i went to the store because it said they were ready. I figured the employee would make it right. Turns out the employee could barely speak english and pointed to a sign that said no coupons. How would i know that as it didn't say that on the app? Besides this wasn't a coupon it was an app order. And the sandwiches were made wrong. The employee told me he couldn't make the necessary adjustment $$ to my order and insisted i take the sandwiches i told him i wanted a refund but he refused. So i left the sandwiches there. I complained to customer service and they acknowledged that i had a problem and they would look into it i was contacted by mai weng vai @ .On 1/20/24
Her email said we apologize that you had a negative experience with our app. I appreciate your feedback and can assure you the team that is responsible for the app has received this information and will take it into account, as we are always looking to improve the quality and functionality.
Thank you for choosing subway® restaurants. Mai neng vang owner now i didn't think she was the owner and that was just a typo. I waited a few days and sent her a note on 2/2 2/3 and 2/4. I didn't notice her 2/2 response. In her 2/2 email she stated that "i am sorry, but this issue is beyond my control. We had have lots of orders for the promo that you were referring to. Please go to subway.com and contact them there for any further issue." i replied to her on 2/6 and asked her to please give me the email of the app team. Her response was "i am sorry, but this issue is beyond my control. We had have lots of orders for the promo that you were referring to. Please go to subway.com and contact them there for any further issue." when i first communicated with subway's customer service to start this process, i had told them that i had to communicate via email and that i couldn't respond via phone because i have to speak through an electronic voicebox and it doesn't work over the phone very well.. Thank you for being a loyal subway® customer and we look forward to serving you again in the future. Mai neng vang owner that was her last email to me and i never heard from the app team she referred to nor have i heard from the manager of that subway or the franchise owner. In the 2/4 email i sent, i told her i went on a website named nextdoor.com in the carlson quigley lake neighborhood. I posted my experience. My post on next door received 36 responses almost every one were of support including several who also had problems with this specific subway location and others who had issues with the subway app. Several more also posted that the manager was rude to them. Now i am here on Scamion because of lousy customer service and the failure of mai neng vang to follow through on her email statement.
So i am out $24 and i haven't received my sandwiches. Stay away from this location as the manager hasn't bothered to contact me nor has customer service followed through on mai weng vai's email statement that she would inform the app team. I'm afraid that if i was to order from them at the store they will not get the order right and i don't want to have to repeat my story to the manager as one of the responders on next door said she dealt with him and he was very rude to her.
Selling chicken than should be thrown out at the end of the night. Continue to sell the next day. Underpaying the staff. Managers barely making 20 thousand a year. Area manager cutting staffs pay so they can "save" money
On 8-4-21, I ordered from the Mount Morris location through the Subway website and the food never arrived. I was told by the local store that there was nothing they could do and they hung up on me and wouldn't pick up the phone afterwards (obviously checking caller ID). I contacted corporate and was told that there was nothing they could do as local stores are independently owned.
I even contacted Doordash (whom they subcontract to for delivery) who called the store and was hung up upon by the manager and they would not answer the phone when they called back. I placed the order through your Subway website. How you disperse funds and what subcontractors you use for delivery is irrelevant to me. You are responsible for those funds.
Subway gift card funds can be stolen if you register them on the subway site. Apparently anyone who has another subway card can transfer your funds to their card. Subway will not stop this. There is no customer service representative to help you. You will lose your funds. DO NOT BUY SUBWAY GIFT CARDS.
It is unfortunate that the company will not support its loyal customers. You can only contact via web and they dont respond fast and it is always the wrong information that is sent back. They need to bring back a live customer support center to address these issues.
They Did Not Have Their Advertised Plant-Based Meatball Subs Available!
Back on Thursday, January 16, 2020 around the late afternoon or evening, I went to visit the store location at:
626A Sheppard Avenue West, North York, Ontario Canada M3H 2S1 (416) 638-0356 to purchase their Advertised Plant-Based Meatball Sub for the Very First Time and I personally did Not like the type of Service that I had received from their male representative at their location.
When I had arrived inside the store on a very cold day all that I had asked him was to make ME one (1) of their Plant-Based Meatball Subs and Guess What His Response Was?
We Are All Out Of Them!
I also Asked Him When They Are Going To Have This Sandwich Replaced And His Answer Was, "I Don't Know"!
I am Not sure if he was telling ME the truth or Not!
However, if that was True then Why did He Not Have Something On Top Of The Sign Saying "Sold Out" like Starbucks would do!
In Addition: If You Are In The Food Business, It Is Your Responsibility To Make Sure That You Have Enough Of The Ingredients To Live Up To Your Standards Of Serving The Public's Demands (especially for Your Most Popular Sandwich Items)!
That Is Just Basic Business Common Sense!
I was very much Angry, Offended and Upset over this Whole Experience and his Rude Behavior and Attitude towards ME as a Subway Customer that I left the store immediately without purchasing anything and will Not Be Coming Back!
Whoever Heard Of A Subway That Has Run Out Of Their Whole Ingredients To Make One Of Their Most Popular Sandwiches Is Beyond ME?
Evening of 09/25/19 approximately 7:30 pm - closing time 9:00pm . I arrived hungry but not given any attention whatsoever while worker 1 was filling an order - 2 footings while asking customer would she like extra this and that -this should be customers request not employee's - Suspicious, freebies?
Then worker had a hard time figuring out what total cost would be only to ask customer what she got on her subs and write it down on paper for worker can charge what to customer - totally dumb, should not be working there when not knowing costs of items.
MEANWHILE, I am still waiting my turn, - 10 minutes passed. Worker 1 calls worker 2 to help with figuring customers charges when worker 1 is NOT knew. Worker 2 should have been filling my order, not to be - stupidity does'nt work that way!
Several more minutes pass & NOT one bit of awareness acknowledgement that me a customer is waiting & waiting - makes me think that these workers were playing favorites who to give special service to. I then decided I wasn't getting nowhere fast and walked out frustrated - this is same Subway and same workers whom I had to remind them to wash hands time and time again after handling money/other at register.
I CANNOT change these person's life lame ways and not to expect any change coming , so I am swearing off this place - will not return barring desperate circumstance.
I resolve myself to be quicker on seeing where service? Is going or not going upon my visit to any Subway for to stay my visit no longer than 4 to 5 minutes before waited on,. ELSE I WALK OUT. Thank you for listening - ,PEACE !!! .
AVOID this Subway inside the Murphy, NC Wal-Mart Supercenter. I don't recommend anyone going out of their way to eat at this SubPAR Subway
Though this Subway is convenient to the supercenter shoppers, it can be noisy, not well cleaned, serve small proportions, be a little overpriced to pay its overhead rent and staffed by inexperienced, overworked and rude persons.
Today I ordered the common foot long meatball sub and some water. The server (now designated "Sandwich Artist") looked at me (I'm 70 years young) and told me I needed to go to the back of the line again because he couldn't make my sub for four or five minutes. Why? He said he was out of meatballs and the microwave was in use. I refused saying I was doing no such thing and asked to see the meatball pot (which inexplicably this Subway keeps out of view of customers).
The dishonest server finally showed me the meatball container and there were plenty of meatballs in it. What's going on here, discrimination against seniors? By the time the Sandwich CON-Artist put all seven meatballs on the bun and spread three slices of provolone (like I said, small proportions - another Rip-Off at this Subway) the microwave was available. I asked him to toast it, but his reply was "We have to let the microwave cool down."
As bad as this was, it gets worse.
At checkout another Sandwich CON-Artist attempted to charge me $2 for a paper cup for my water. I asked why. Her reply was that they were out of water cups and had to charge for the paper cups. My guess is she wanted to take advantage of my age and scam an involuntary donation into her tip jar. I refused. Then she told me the manager would be back soon and would give me a water cup.
My sub was half eaten by the time the manager put a little styrofoam water cup on the table without comment or apology. I briefly told her my tale ending with maybe she should fix this before I complained to Subway. Her reply was that she was the Franchise Owner but made no offer to fix anything and started to walk away. Are the sandwich CON-Artists following her directions? If she doesn't care, then I don't care. What I do care about is warning as many people as I can that this SubPAR Subway might become an insulting and price gouging experience for them. $2 for a paper cup for free water??? What a Rip-Off! Seniors BEWARE!
Subway issued Gift Card was refused at two different Subway Restaurants in Lake City Florida. 683 West Duvall Street and 3586 US Hwy 90. Manager was not present.
Complaints to parent company: Doctor's Associates, Inc, Milford, Connecticut are ignored. Subway's Customer (NO) Service has responded but then blocked receipt of my response. I have asked neighbors to send my response under their email.
10/26/2016, I started an application for Subway Restaurant, and got email replied by Joe Richardson Jr in Email.
11/2/2016, I was assigned to take a math test located in New Jersey, even through I live in New York City and the store is also located in New York. and I was told the ownership transfer would take roughly about 3 months.
11/9/2016, I was informed by Amber, I have passed the test, and I was told to prepare documents
11/30/2016, I was confirmed they have received all document required including:
1. Bank Financial Statements
2. My husband Financial Statements
3. Affidavit
4. Accounttant Letter
5. Expense sheet
6. Purchase Consideration Form
7 English Financial Statements Fillable(R)
8. Business Analysis
9 Marketing Plan
1/3/17, I thought the closing date is about to due, and want to find out what is the training date, then I was told "Please contact Tiffany, she took over your file and is the contact for HQ.", and I did contact Tiffany.
1/4/17, I was told I have to re-submit my application that I submited on the date of 10/26/2016, and Amber is no longer handling my application, and I literally have to re-submmit all my documents and start over again.
the reason I asked, but basically saying there are a lot of change in my area, inccluding territory manager has changed, sorry for the inconvience. and I just quit my job and wasted 3 months doing nothing, and waste another 3 months.
3/1/17, We were told "Congratulations! Your contract for Subway #30011 has been approved, it will now be moved to the next stage which is the preparation of the consent and the closing documents"
4/26/17, We received a pass from Subway after training at Connecticut for a week.
5/23/17, I received a notice from subway by Email "It came to my attention when finalizing the transfer paperwork for 30011 that there were some documents that were incorrectly uploaded that we had you sign. This oversight was due to the new disclosure documents that were released on May 2. As a result, the documents we had you sign are not valid. We need you to sign the correct documents in order for the transfer to be valid."
Basically saying, another f***** up which I'm really used to.
5/24/17, I finally officially took over the store.
I sent emails to my previous contact regarding who is my current Territery Manager and who is my field consutant, as a new owner, I need help from subway, since I have only 1 week of training and the people I hired have 0 experience, and it is stated in the Franchisee aggrement, We will get help for new store opening, but not a single f****** reply.
6/23/17, I meet my field consutant whose name is Aaron. He was surprised to see new face in the store, and he literally told me he has no idea there is a change of ownership. I complained about the shitty work they've been doing, and leave me dry out here with zero assistant, and letting myself figuring everything out. He replied "You had your training in Connecuticut, didn't you?" I replied "that is a 3 days training in store, and 4 days training in front of a computer, do you expect someone who had 0 previous restaurant experience and all the sudden I can do it all by myself？" He said"yes, or you shouldn't pass"
Afterwards, he spent 7 hours at the store, but not helping, he was sittin there like he is performing a audit wrote everything he could possibly find in the report
Sauce do not have labels/food do not have labels/flatbread in cabinet do not have labels./Cambros have no labels/bread topping powder have no label and opened (Product Dating: Safety)
Cold line is not cold enough (Equipment, Product Temperature: Safety)
Food on hotwell is too hot(Product Temperature: Safety)
Cookies are flat/Cookies are dark/Rotisserie Chicken is not prepared properly/No fresh bread after open 2 hours(Product Preparation)
Incorrect amount of veggies are being placed on sandwich, the formula is 6 tomato, 6 cucumber 6 green pepper, 6 pickles etc.(Product Quality)
Guacamole is being in original bag instead of Cambro/Roast Beef is cut/Dough bread is directly contacting the metal pans(Product Preparation)
You do not have Fuze tea or X2 Straberry for sale (Approved products)
you do not have #30 scoop for Guacamole(Equipment)
You have a non-approved residential-grade microwave(Equipment)
Nemco Slicer cannot be disassembled for cleaning, therefor, you have to buy a new one, which is around 300 Dollar + tax + shipping fee.(Equipment)
The Ice machine is not making enough Ice, need fix or repplacement as it is a necessary ingredient in fountain drinks and your shop must supply it.(Equipment)
Your WISR report for 6/20, no record for Soup, monterrey Chadder cheese, juice, pizza, or turket. (Record Keeping/POS)
I have bolded the ones with equipment issues in the evaluation, and I asked him "I just got this store, a lot of things I can't run well without your assistant, if you show up before the evaluation report like you suppose to and fixed the wrongdoing at beginning, you won't have to write such a long report. And Why none of those equipments issues were shown in previous owner's store report?" then he said "I just know there is a change of ownership, I wasn't informed that this is a new store, but I will schedule a 1 week training for you. As for the equipment failures he can't spot everything at once" then I asked him "Why none of those equipment issues have never come out in any monthly report in the last 6 months, yet the moment I took over, all showed up? Why I was told by Amber, Jose and Tiffany the store equipment is function, otherwise it will show up in monthly evaluation reports?" then he goes "Wellllll, that is not entirely true." Anyway, I do not want sue nor can I, since I have signed the franchisee aggrement, is there is a issue, I can't go to court, I can only go to Connecticut and hire and lawyer to go through the arbitration which very is very costly and heavily in their favor, so I let it go, and fixed everything that was promised to be function.
7/27/17, second evaluation. and I feel like totally trolled by the same field consultant.
employee have given deli paper with wrapped sandwich, we do not include the deli paper with sandwich.(Product Preparation)
lock of your NEMCO slicer is broken, the only solution at this point is to replace the slicer. (Equipment / Cleanliness Interior & Exterior)
WISR reports out of variances and inaccurate(Record Keeping).
There is a water-damaging ceiling tile over one of your ceiling, if there is a leaking we need inspect and hire licensed profesisonals, contact landlord if necessary (turns out there is a few hole at the ceiling, really big ones, and it attached to my residents above my store, sth only landlord can fix, but I was told by landlord I should be the one fixing it, yet subway is telling me landlord suppose to fix it, either way it is still there as today 04/09/2018). (Decor/Design/Signage)
Pissing me off to write something on evaluation reports that can't be fixed or forcing me to fix for trouble obviously caused by them at my own cost.
8/21/17, third Evaluation,
Your Guacamole is being hold in original bag in a Cambro, I understand a decision like this is based out of a desire to keep the Guacamole from oxidizing and going brown, but this is not how subway Intends the item to be hold. (So another words, even this is a better way to preserve guacamole, but Subway doesn't want it to be, Subway just want it looks fresh instead of actual fresh?) (Food Preparation)
Slicer is still broken.(Equipment)
Subway App offering no Honey Oat Avaiable.(Approved Products/Products Offered for Sale)
day hours suppose to be 7AM - 10PM from M - F, and 8 AM - 10 PM Sat, and 9 AM - 10 PM Sun.(Days & Hours of Operation)
8/22/17, we receive "Notice of Default", and below are the key factors in this letter:
You are in default of paragraph 5.b. because you have failed to maintain the restaurant in compliance with the SUBWAY Operations Manual. Specifically, according to the August 21, 2017 evaluation, your store is out of compliance in the following area(s):
Product Preparation
Cleanliness Interior & Exterior
Approved Products/Products Offered For Sale
Equipment
Record Keeping/POS System/Transmission
Days & Hours of Operation
You may cure this default by correcting the above-specified conditions prior to the sixtieth (60th) day after your receipt of this notice. In any event, if the corrections are not made by the sixtieth (60th) day after receipt of this notice, your Franchise Agreement may terminate on the ninetieth (90th) day after receipt of this notice without further notice to you.
So basically, I either fix all existing issues or I will be terminated, and I choose let it go and fix all problem with my own money. Bought a new Ice machina cost 3000 Dollar, hired mechanics for chill line, replacing ceiling whenever it rains, and still even im trying my best, this field consultant make sure we fall into probation and made sure we will never be in compliance in those categories.
9/27/17, 4th evaluation (30 day period after receive Notice of Default)
Equipment is out of Compliance:
your shop is using 1oz or 2oz ladle to fill 8 oz soup bowls, repalce them with 4oz ladles. (So after I spents thousands of dollar, fixing all I can, he is telling me I do not have 4 oz ladle? I don't even know what the f*** is 4 oz ladle, this has never been brought up and he is just using this ladle as an excuse to keep my in the category, which is EQUIPMENT, afterwards, i have visited 7 other location also supervised by him, they are all using the same 2 oz ladle, I literaly became the only store he supervised usin a 4 oz ladle.)
Record Keeping/POS is out of Compliance:
Your temperature log is missing.(Last time was WISR report, this time is temperature log, same tactics he use, which keeps me in the category I'm dyin to get out.)
Days & Hours of Operation is out of Compliance:
You close your store at 9pm instead of 10pm (I've been asking this since second evaluation, 2 months not a single word.)
10/26/17, 5th evaluation:
Equipment is out of compliance:
Your shop is using a 1oz and a 2oz ladle to fill 8oz soup bowls, which takes way too long.(As in this date 4/9/2018, all stores are supervised by this very same field consultant are still all using 2 oz ladle, except me。I have recorded all videos I purchased soups from other subway restaurants that he also supervises in January 2018.)
right-hand light on the beverage cooler door is out.(The Beverage Cooler is provided by Coca Cola, means only Coca Cola have the light to replace it, and I called them, and they keep sending me the wrong one, the physical evidences are still preserved here in the very store, but he doesn't care and wrote it out of compliance.)
He successfully made me into arbitration process, which means I will have to pay more money.
11/14/17, I have received notice of probation, exact content below:
I am contacting you today regarding your Subway® Restaurant. My department sent you a Notice of Default on August 22, 2017 based on compliance violations observed on the August 21, 2017 Restaurant Evaluation Report. That letter stipulated that you had sixty (60) days to resolve all of those identified compliance issues. Unfortunately, not every category was brought back into Full Compliance within that timeframe, and my department sent you a Notice of Probation on November 14, 2017. That letter stated that my department was prepared to file for arbitration against your Restaurant, but also provided you the opportunity to avoid arbitration by entering into probation.
Entering into probation requires that you sign a Probation Agreement. A Probation Agreement will stipulate that your Restaurant must remain in Material Compliance for a period of three (3) months. Material Compliance means that your Restaurant cannot be marked Out of Compliance in any category for two (2) consecutive months. There is a $500 case management fee associated with a Probation Agreement. This fee will be posted to the Restaurant’s pre-authorized account approximately one (1) month after signing the Agreement. Once a signed Probation Agreement is returned, your case will not be filed for arbitration unless you breach the terms of the Agreement.
Please let me know if you would like to enter into a Probation Agreement as soon as possible. Thank you.
So, I was given 2 choices:
Admit all fault and pay 500 Dollar plus fine, and let the field consultant check me again next month, if I fail again, I will go into arbitration
They will bring me into arbitration and cost me about 5000 Dollar even if I want keep my store.
Normally, I would choose 1st option, but I know for fact, the field consultant is out there to get me, so don't matter how hard I try, I will fail into arbitration anyway, it force me into a position believe the store is not even worth keeping anymore, thus I choose not to pay any fine or admit any faults.
As the time goes by, Subway have filed arbitration in Connecuticut, and there is no way I'd hire a lawyer in New York and travel to Connecuticut for a day or two, the burden is too great. And the worst part is Subway decide all Arbitration will go to the same Arbitration Center which is heavily rely on Subway's business, so how can you possibly believe that is a fair arbitration?
I'm here to post facts, all contents I post are directly extracted from monthly report by Subway Field Consultant. and I'm tryin really hard to not brig any emotions in writing, but that is the best I can hold for my emotion, I have deleted about 70% unfair treatment since I do not want bore people, I'm also here to warn those who wants to buy Subway Restaurant in the future, think twice. You will be f**ked by their unfair aggrement, unprofessional so called field consultant, and unfair arbitration prevent you from ever going court, and you will be a b***h has no one to turn. I'm now in the process to terminate my contract, I'd think I'm the only owner who get terminated over a f****** ladle, but maybe not, who knows in this horribly managed family business.
I purchased Subway sandwiches with Subway reward bonus. Without notice or warning anywhere in the store they changed the program to one free sandwich with 75 points to $2 off. They stole about 6 dollars from me. If they stole six dollars from me, they must have stolen six dollars from tens of thousands of others as well. The new program is a useless scam. True the place is a ripoff anyway, but you know you are getting garbage going in. This was an added injury to the normal insult of this so called food. I am sure some folks lost more than six dollars as well if the were saving their points for a small (but sad) gathering.I am really annoyed that my loyallty to this creepy company was rewarded with a kick in the gut and a squeeze of the wallet.
Subway sandwich shops have traditionally rewarded customers for their loyalty by awarding points for purchases. Customers could accumulate points on their Subway cards to be used for later purchases.
Apparently nthis rewards system was costing Subhway too much so they instituted a new system which is so complicated nobody can understand it. Points now become tokens and who knows what you can do with them.
The only other explanation is that they hired somebody's idiot nephew and he screwed up the vsystem, including their website.
I had enoughnrewards points for a free sandwich, and they wiped out mmy points. It's not the money, it's the fact they are screwing the public.
I'll buy my fast food elsewhere other than Subway.
Ordered a foot massager, thinking it was coming from slabway. charged $115.00, recieved the item but was sent from best choice products. wasn't happy with the product. full money refund guaranteed. they are refundinding me $65. i said i was charged $115, i want the $50.00 that slabway charged me for doing nothing. they advertised the product as theres .false advertising.
On Saturday January 14, 2017 i created an order online for two footlong sandwiches on the subway app. When the order was completed the order reciew said the order would be ready in 5 minutes. It took about 10 to get to the location and go inside. There were two people paying so i simply waited patiently for them to finish up. After they finished i went to the man at the register and let him know i was there to pick up an order i placed on their app. He then told me that yes they just received the order and were about to start it. So I went to have a sit and waited for my order. The man proceeded to start the order and had placed it in the toaster so i thought, okay my order will be ready soon. That was not the case. Two new people had walked in, mind you they were not busy and it happened to be two paying, a lady with a young girl, and me in the store. Yet the man proceeded to take the order of the woman and the young girl while there was a lady at the register who had just finished up and could of helped. Instead she stood there. I continued to wait as he had been talking to the two who came in after me as the toaster finished. I thought maybe he was going to finish. That again was not the case he simple took them out and placed the on the counter. He then continued with the other order. Finally i got up and asked if i could at least get my drink and the chips and the man said yes you can get those any time. I grabbed my chips and cup and proceeded to get my drink from the machine as he finally finished with the other order. What was worse was another customer came in and he proceeded to fill their order and my sandwhiches were still on the counter. I then returned to my seat and continued to wait in my order. Finally he was done with the new customers and they were checking out with the lady cashier that at no point moved to assists seeing all of the customers that came in. Once he had finally finished my order i realized i had been sitting there for at least 25-30 minutes and he had just barely finished my order. Still i was not called up so i thought that perhaps it was not my order because the lady at the register went and printed out the receipt and checked it and placed in the bag and proceeded to tying it up and placing it aside. At that point i was getting upset and my sister had came in to check what was taking so long. Finally after the man finished the order of the new customers that came in he looked over and saw the bag but still finished their order. Finally he pushed the bag forward and said sorry for the wait on that order by the way and once the woman at the register heard this she said i am so sorry i am so sorry. That took an extra 5-10 minutes with all of the confusion. Once i recieved my order and had left the restaurant, i get home to find the sandwhiches were cold and began to get soggy. I am not happy with the service that the two workers at1510 S Watson Rd Buckeye, AZ. Provided and i do not know if i will be trusting to go back. It should not have taken that long for them to fill my order especially if it was only suppose to take 5 minutes and the woman at the register should not have left it up to the man to do all of the orders. Especially if more people started coming in and he was overwhelmed with orders. Veey dissatisfied with how everything was done at this restaurant.
My 5 yrs experience in subway restaurant as an owner is absolutely horrible and nightmare. I have 3 store in town and I am counting every single day to sell my store as soon as possible. The whole subway system is created so that they definitely make money (12.5 % royalty + advertisement fee) but not the owners. They will send you the most nasty unprofessional people they call “field consultants” to harass you every month, no matter how hard you try to keep the store in compliance they will wait until you make some mistake and write yo up and harass you . The head quarter will send you termination letter time to time threatening to take your store. DO NOT do subway franchise. This is not designed in honest. This subway house of cards needs to fall down.
Had to cancel online order. Person to do pick up could not. Called store and was told Subway does not give Refunds.
They would not let me speak with a manager, they would not give me managers name, they would not give me stores operating #. They said there was nothing I could do. Guess what I'm doing something.
I was food poison on January 4 ,2016 subways corporate headquarters was contacted about incident Till this day the owner of that franchise said to corporate that he will not call which I had to be rush to Hospital and they found out it was food poisoning .health department was also notified about what Happen they said subways told them no one else got sick and health department said they did not Find nothing I find that very hard to believe when hospital said it was food poison I believe this is A cover up health department did not do their job neither which I still had and extra sandwich They could have tested but they never aks me for it this town has so much corruption I believe Health department could have got paid off
I walked into the subway at 1510 S. Watson Rd. and approached the counter. As one employee helped the two customers in front of me pay for their orders the other employee began to remove the meat and chees containers from the counter and was wiping the area with a questionable looking cloth. For a moment I thought the store was closing or there was some kind of problem. Why else would you start this kind of activity at 6:30 on a Friday night? After cashing out the other customers the second employee began to remove the vegetable containers from the counter and started wiping it with paper towels. I stood there for several minutes during which neither employee made an effort to acknowledge my presence at all. Not even a "sorry for the wait, we'll be right with you."
Another customer walked in and up to the counter during this time. I had already been standing there for around five minutes as they smeared food around on the counter. They were not so much cleaning as gathering the scraps spilled while making sandwiches. After returning all of the meat and cheese containers to the counter the first employee asked the customer who walked in 5 minutes after I did what he wanted. I spoke up asking if she was really going to take his order ahead of me. She just looked puzzled and continued. The second employee looked at me then her and said "weren't you here first?" I said "yes, but apparently it doesn't matter, I guess I'll wait." He then went back to smearing the counter and food storage cooling area with paper towels.
Curious as to why they would ignore a customer at prime dinner time I asked him if there was a certain time at which it was mandatory for them to perform the process they were in the middle of. In a short and smug manner he said, "it just has to be clean". After putting all of the vegetable containers back he helped her finish the order of the customer behind me. Another customer had walked in by now and approached the counter. As the second employee rang up the customer behind me the first employee asked this new customer what she wanted. I was stunned and this time raised my voice some as I asked her if she was really going to help this new customer instead of me. Again she simply looked puzzled.
The second employee said again in a less than friendly and actually flat disrespectful tone, "maybe she thought you were with him." I then said "I walked in well before him and have been standing here for 10 minutes". I started for the door and said "Wow, unbelievable" as I walked. The male employee made the same statement in the same inappropriate manner concerning the first employee thinking I was with the customer who had walked in five minutes after I did. The second customer to walk in and be served after I was standing in front of the counter offered to allow me to order, but I was already done with this store and these two employees. I am 6'4" tall and I didn't have my camo shirt or hat on so it isn't as though it was hard for her to notice me.
It's a shame really. I hadn't been to subway for some time until recently when a work associate told me of the chopped salads. I have purchased them several times at the subway near my place of business and enjoy them as a semi healthy alternative to sandwiches. This was my first time attempting to purchase one at the store nearest my home. It will be my last attempt at this store and possibly period. Unfortunately for subway and myself I am bullheaded when it comes to principle and after this visit will not want to return. Strike 1; questionable cloth mopping the food area. Strike 2; not having the sense to know not to ignore customers and spend 10 minutes picking up stray ingredients during a prime meal time. Strike 3; helping 2 customers ahead of another who has been standing at your counter in plain sight for 10 minutes. Strike 4;(Yes they get 4 swings) One employee making excuses for another knowing that the first employee had screwed up and at the risk of losing business.
Subway Franchise keeps opening more stores, on top of the existing ones, so existing stores keep loosing sales. They have the most number of stores but profit from each store is extemely low and it has gone lower every year. They keep the store owners tangled with paper work, useless computer software, and annoying inspections that contribute nothing to the quality but take away from onwers running their stores.
Partly the fault lies with new franchisees that are so desperate to own their business that they keep investing with Subway. People need to understand Subway was a good business 20 years ago, now it's not worth it and causes psychological pain and suffering. Long hours with no reward or future.
There is a reason why almost none of the thousands of Subway stores are owned by the company. There is not enough profit for company to run a store by hiring even minimum wage workers. Only below minimum wage Franchisees/Owners can run these stores, but Subway is hell bent to destroy their own franchise by dumping more and more on the Franchisees and taking away more and more of the profits. The greed and disconnect here is unbelievable.
This post is just my opinion. Take it for what it's worth. I've been involved with the Subway chain for a long time, and I never thought I would hear myself admit this. But I have come to believe that Subway headquarters is the worst bunch of crooks and con artists in the industry, and they won't hesitate to ruin your life. If you're considering becoming a Subway restaurant owner, development agent, vendor or employee for this chain, you should read this before you become a victim of the biggest ripoff in the industry! If you're an existing Subway owner, my sympathy goes out to you. All I can say is cut your loses and sell now while your store is still yours.
Read Fortune magazine archives on how this chain led by president Fred DeLuca (nicknamed BendoveritsFred) has caused a record number of unhappy franchisees, defrauded landlords and violated laws. Discover why after a six year study, U.S. House of Representatives' Dean Sagar concluded: "Subway is the biggest problem in franchising and emerges as one of the key examples of every abuse you can think of." Says Cliff Marshall, a franchise consultant for more than 30 years: 'If anyone in my family ever asked whether they should buy a Subway, I would say absolutely not, no way. A Subway franchisee who asked to remain anonymous for fear of retaliation said the system "is a total mess." Go here learn more: http://nextraterrestrial.com/pdf/FDeluca-Fortune%20March%2016%201998.htm
Learn how DeLuca violated Connecticut's Unfair Trade Practices Act by pressuring independent SFAF board members to block owners he didn't like from running for office. Apparently he has no respect for legal statutes or fair play. Go here to learn more: http://franchisepundit.com/index.php/2005/05/28/what-to-learn-from-this-subway-lawsuit/
Read how DeLuca's franchise agreement forces owners with a legitimate grievance to submit to arbitration where there is no jury, few rules, and the outcome is binding. Arbitration companies compete ferociously for Subway's business and DeLuca uses that leverage to stack the deck in his favor. Florida attorney Keith Kanouse says, "I've seen over 300 franchise agreements, and Subway's is the worst." Go here to learn more: http://franchisepundit.com/index.php/2005/07/05/subways-deluca-loses-battle-with-franchisees/
In a perfect example of poetic justice, the Wall Street Journal recently announced that DeLuca lost a NASD arbitration claim, in which he alleged the UBS caused him $193 million in damages Not only did the DeLuca trusts fail to recover any of their losses, they also were ordered to pay $50,000 to reimburse UBS for document-production costs. Some owners were delighted to hear DeLuca got a taste of his own medicine, but others worry that it will only fire his drive to abuse them more to make up his losses.
If you think Subway owners make good money, think again. A store owner in the US nets less than $26,600 in profit, barely above the poverty level for a family of five. To earn a decent income, they must often work 60 to 70 hours a week and invest in multiple stores. The main problem is encroachment of stores. Even with more than 27,000 Subway's already open, DeLuca keeps building more. The result? Average revenues per store are down some 8% from when they peaked way back in 1994! Go here to learn more: http://books.google.com/books?id=yNFN1OpnkBkC&pg=PA100&lpg=PA100&dq=subway+franchisees+lowest+paid&source=web&ots=l-dgtBas1-&sig=Of1ObbDdfXuZsckQcO2Vp54RAV4&hl=en
Consultant Marshall estimates that 25% of franchisees are unhappy and suffering, while about 40% are "just getting by and making a few dollars. Barely a third are happy and doing fine, though many of those owners are also development agents who control the number of competing Subways in their vicinity." Steve Sager, a departed Subway agent estimates that half the franchisees in the Northeast are suffering. What does DeLuca have to say about this? "It bothers me that people lose money, but I don't lose sleep over it. This is America." I imagine DeLuca and co-owner Peter Buck sleep pretty soundly indeed, both being ranked by Forbes as the 207th richest men in America. Go here to learn more: http://www.forbes.com/lists/2005/54/BNPG.html
For most people, reaching billionaire status would be enough, apparently not for DeLuca. He recently rewrote the franchise agreement, stripping owners rights and doubling already inflated royalty fees for stores out of compliance of written guidelines. It also eliminates protection against encroachment, encouraging development agents to stack stores. He even added a loophole to take back the lucrative Subway advertising trust which he vested to owners years ago. With apparent impunity DeLuca pronounced his new agreement retroactive for all existing owners! Almost immediately field inspectors began bloating corporate profits through increased compliance fines. Ignoring past policy, inspectors now mark owners out of compliance in several areas for each deficiency! Go here to learn more: http://findarticles.com/p/articles/mi_m3190/is_23_40/ai_n16463127
Even more unconscionable, DeLuca devised a scheme to rip off owners by claiming high internal loss is royalty theft. Using proprietary software he sniffs out owners suffering from excessive shrinkage and forces them to undergo intense internal audits. Owners who can't account for every portion of lost, wasted or stolen meat are labeled thieves and fined up to $50,000! Those who fight DeLuca's illicit attacks are threatened with criminal prosecution or store seizure. Coincidentally, "shrinkage", a term prevalent throughout the restaurant industry, has been stricken from the Subway training curriculum since DeLuca's royalty theft crusade began. Just coincidence? Go here to learn more: http://subwayfranchisee.blogspot.com/2005/04/compliance-issues-at-subway-real-or.html
What help can store owners who suffer from chronic shrinkage or compliance problems expect? Does DeLuca offer additional training and support to help them get their losses under control and their stores back into compliance? Just the opposite! He dangles eviction notices over their heads and charges them huge fines! The U.S. Small Business Administration even stopped lending to Subway owners until DeLuca removed a contract clause that gave him the power to seize any store without cause. Go here to learn more: http://nextraterrestrial.com/pdf/FDeluca-Fortune%20March%2016%201998.htm
Franchisees fear that DeLuca may have bolder plans to cannibalize the chain. For years he pressured owners to abandon cash registers in favor of computer POS systems, despite dependability issues and a higher cost to own. When he encountered resistance, he simply ordered POS systems mandatory. Then he required all owners to connect their POS systems to headquarters, giving DeLuca access to every store's transactions. Using his "spy" software to monitor stores chain wide, now DeLuca can efficiently target owners ripe for royalty theft audits and spot inspections, boosting corporate revenues. Go here to learn more: http://storefrontbacktalk.com/story/081006Subway.php
DeLuca appears intent to use new technology against franchisees. Some owners suspect that the Subway Technology Department's pet video surveillance vendor DTT USA has conspired to help DeLuca spy on owners through live camera feeds being installed in stores. If DeLuca can tap into ring ups and video evidence then use it against them, they might as well kiss any hope of a profitable future good by. Is it coincidence that DeLuca's new contract gives him full rights to transmitted data? If you're a Subway owner, here's a hot tip; If it seems every time you have a minor compliance violation (ie: an oven door latch that won't stay shut or a POP display is out of date), a field rep mysteriously shows up on your doorstep for a spot inspection, Big Brother is watching! If this happens to you, obtain a copy of your DSL provider's server logs and have them scrutinized by an IP expert. If you are being spied on, take your findings immediately to the FCC.
Want more proof that Subway corporate is corrupt? Investigate Subway's legal beagle Leonard Axelrod (nicknamed Lenny the Ax), the architect of Subway's contracts. You'll have to dig deep, the evidence is buried. If you're diligent, you'll uncover how Axelrod was disbarred for brainstorming a scheme to defraud landlords. An Illinois appeals court concluded that there was 'overwhelming' proof that Subway had committed "far reaching fraud". An Illinois jury awarded a landlord $10 million in punitive damages after concluding that Subway had defrauded him. DeLuca spent $1.3 million to resolve 72 similar claims. Go here to learn more: http://findarticles.com/p/articles/mi_m3190/is_n49_v29/ai_17847096
Subway Franchise keeps opening more stores, on top of the existing ones, so existing stores keep loosing sales. They have the most number of stores but profit from each store is extemely low and it has gone lower every year. They keep the store owners tangled with paper work, useless computer software, and annoying inspections that contribute nothing to the quality but take away from onwers running their stores.
Partly the fault lies with new franchisees that are so desperate to own their business that they keep investing with Subway. People need to understand Subway was a good business 20 years ago, now it's not worth it and causes psychological pain and suffering. Long hours with no reward or future.
There is a reason why almost none of the thousands of Subway stores are owned by the company. There is not enough profit for company to run a store by hiring even minimum wage workers. Only below minimum wage Franchisees/Owners can run these stores, but Subway is hell bent to destroy their own franchise by dumping more and more on the Franchisees and taking away more and more of the profits. The greed and disconnect here is unbelievable.
Subway Reviews
I went to subway at this location on january 19 @6:55 pm after placing i used their app to order a bogo a 12" sandwich of my choice. When i used the app to find locations close to me the lexington store came up so i clicked on that location. I ordered my 2 sandwiches knowing the cheaper one would be the freebie. I ordered the two sandwiches and the total came to $24.85. Mind you the order showed items on the sandwiches that i didn't order. So i went to the store because it said they were ready. I figured the employee would make it right. Turns out the employee could barely speak english and pointed to a sign that said no coupons. How would i know that as it didn't say that on the app? Besides this wasn't a coupon it was an app order. And the sandwiches were made wrong. The employee told me he couldn't make the necessary adjustment $$ to my order and insisted i take the sandwiches i told him i wanted a refund but he refused. So i left the sandwiches there. I complained to customer service and they acknowledged that i had a problem and they would look into it i was contacted by mai weng vai @ .On 1/20/24
Her email said we apologize that you had a negative experience with our app. I appreciate your feedback and can assure you the team that is responsible for the app has received this information and will take it into account, as we are always looking to improve the quality and functionality.
Thank you for choosing subway® restaurants. Mai neng vang owner now i didn't think she was the owner and that was just a typo. I waited a few days and sent her a note on 2/2 2/3 and 2/4. I didn't notice her 2/2 response. In her 2/2 email she stated that "i am sorry, but this issue is beyond my control. We had have lots of orders for the promo that you were referring to. Please go to subway.com and contact them there for any further issue." i replied to her on 2/6 and asked her to please give me the email of the app team. Her response was "i am sorry, but this issue is beyond my control. We had have lots of orders for the promo that you were referring to. Please go to subway.com and contact them there for any further issue." when i first communicated with subway's customer service to start this process, i had told them that i had to communicate via email and that i couldn't respond via phone because i have to speak through an electronic voicebox and it doesn't work over the phone very well.. Thank you for being a loyal subway® customer and we look forward to serving you again in the future. Mai neng vang owner that was her last email to me and i never heard from the app team she referred to nor have i heard from the manager of that subway or the franchise owner. In the 2/4 email i sent, i told her i went on a website named nextdoor.com in the carlson quigley lake neighborhood. I posted my experience. My post on next door received 36 responses almost every one were of support including several who also had problems with this specific subway location and others who had issues with the subway app. Several more also posted that the manager was rude to them. Now i am here on Scamion because of lousy customer service and the failure of mai neng vang to follow through on her email statement.
So i am out $24 and i haven't received my sandwiches. Stay away from this location as the manager hasn't bothered to contact me nor has customer service followed through on mai weng vai's email statement that she would inform the app team. I'm afraid that if i was to order from them at the store they will not get the order right and i don't want to have to repeat my story to the manager as one of the responders on next door said she dealt with him and he was very rude to her.
Selling chicken than should be thrown out at the end of the night. Continue to sell the next day. Underpaying the staff. Managers barely making 20 thousand a year. Area manager cutting staffs pay so they can "save" money
On 8-4-21, I ordered from the Mount Morris location through the Subway website and the food never arrived. I was told by the local store that there was nothing they could do and they hung up on me and wouldn't pick up the phone afterwards (obviously checking caller ID). I contacted corporate and was told that there was nothing they could do as local stores are independently owned.
I even contacted Doordash (whom they subcontract to for delivery) who called the store and was hung up upon by the manager and they would not answer the phone when they called back. I placed the order through your Subway website. How you disperse funds and what subcontractors you use for delivery is irrelevant to me. You are responsible for those funds.
Subway gift card funds can be stolen if you register them on the subway site. Apparently anyone who has another subway card can transfer your funds to their card. Subway will not stop this. There is no customer service representative to help you. You will lose your funds. DO NOT BUY SUBWAY GIFT CARDS.
It is unfortunate that the company will not support its loyal customers. You can only contact via web and they dont respond fast and it is always the wrong information that is sent back. They need to bring back a live customer support center to address these issues.
They Did Not Have Their Advertised Plant-Based Meatball Subs Available!
Back on Thursday, January 16, 2020 around the late afternoon or evening, I went to visit the store location at:
626A Sheppard Avenue West, North York, Ontario Canada M3H 2S1 (416) 638-0356 to purchase their Advertised Plant-Based Meatball Sub for the Very First Time and I personally did Not like the type of Service that I had received from their male representative at their location.
When I had arrived inside the store on a very cold day all that I had asked him was to make ME one (1) of their Plant-Based Meatball Subs and Guess What His Response Was?
We Are All Out Of Them!
I also Asked Him When They Are Going To Have This Sandwich Replaced And His Answer Was, "I Don't Know"!
I am Not sure if he was telling ME the truth or Not!
However, if that was True then Why did He Not Have Something On Top Of The Sign Saying "Sold Out" like Starbucks would do!
In Addition: If You Are In The Food Business, It Is Your Responsibility To Make Sure That You Have Enough Of The Ingredients To Live Up To Your Standards Of Serving The Public's Demands (especially for Your Most Popular Sandwich Items)!
That Is Just Basic Business Common Sense!
I was very much Angry, Offended and Upset over this Whole Experience and his Rude Behavior and Attitude towards ME as a Subway Customer that I left the store immediately without purchasing anything and will Not Be Coming Back!
Whoever Heard Of A Subway That Has Run Out Of Their Whole Ingredients To Make One Of Their Most Popular Sandwiches Is Beyond ME?
Joke!
Thank you.
Sincerely yours,
Howard Paul Shore
Angry And Upset Subway Potential Customer
Evening of 09/25/19 approximately 7:30 pm - closing time 9:00pm . I arrived hungry but not given any attention whatsoever while worker 1 was filling an order - 2 footings while asking customer would she like extra this and that -this should be customers request not employee's - Suspicious, freebies?
Then worker had a hard time figuring out what total cost would be only to ask customer what she got on her subs and write it down on paper for worker can charge what to customer - totally dumb, should not be working there when not knowing costs of items.
MEANWHILE, I am still waiting my turn, - 10 minutes passed. Worker 1 calls worker 2 to help with figuring customers charges when worker 1 is NOT knew. Worker 2 should have been filling my order, not to be - stupidity does'nt work that way!
Several more minutes pass & NOT one bit of awareness acknowledgement that me a customer is waiting & waiting - makes me think that these workers were playing favorites who to give special service to. I then decided I wasn't getting nowhere fast and walked out frustrated - this is same Subway and same workers whom I had to remind them to wash hands time and time again after handling money/other at register.
I CANNOT change these person's life lame ways and not to expect any change coming , so I am swearing off this place - will not return barring desperate circumstance.
I resolve myself to be quicker on seeing where service? Is going or not going upon my visit to any Subway for to stay my visit no longer than 4 to 5 minutes before waited on,. ELSE I WALK OUT. Thank you for listening - ,PEACE !!! .
AVOID this Subway inside the Murphy, NC Wal-Mart Supercenter. I don't recommend anyone going out of their way to eat at this SubPAR Subway
Though this Subway is convenient to the supercenter shoppers, it can be noisy, not well cleaned, serve small proportions, be a little overpriced to pay its overhead rent and staffed by inexperienced, overworked and rude persons.
Today I ordered the common foot long meatball sub and some water. The server (now designated "Sandwich Artist") looked at me (I'm 70 years young) and told me I needed to go to the back of the line again because he couldn't make my sub for four or five minutes. Why? He said he was out of meatballs and the microwave was in use. I refused saying I was doing no such thing and asked to see the meatball pot (which inexplicably this Subway keeps out of view of customers).
The dishonest server finally showed me the meatball container and there were plenty of meatballs in it. What's going on here, discrimination against seniors? By the time the Sandwich CON-Artist put all seven meatballs on the bun and spread three slices of provolone (like I said, small proportions - another Rip-Off at this Subway) the microwave was available. I asked him to toast it, but his reply was "We have to let the microwave cool down."
As bad as this was, it gets worse.
At checkout another Sandwich CON-Artist attempted to charge me $2 for a paper cup for my water. I asked why. Her reply was that they were out of water cups and had to charge for the paper cups. My guess is she wanted to take advantage of my age and scam an involuntary donation into her tip jar. I refused. Then she told me the manager would be back soon and would give me a water cup.
My sub was half eaten by the time the manager put a little styrofoam water cup on the table without comment or apology. I briefly told her my tale ending with maybe she should fix this before I complained to Subway. Her reply was that she was the Franchise Owner but made no offer to fix anything and started to walk away. Are the sandwich CON-Artists following her directions? If she doesn't care, then I don't care. What I do care about is warning as many people as I can that this SubPAR Subway might become an insulting and price gouging experience for them. $2 for a paper cup for free water??? What a Rip-Off! Seniors BEWARE!
Subway issued Gift Card was refused at two different Subway Restaurants in Lake City Florida. 683 West Duvall Street and 3586 US Hwy 90. Manager was not present.
Complaints to parent company: Doctor's Associates, Inc, Milford, Connecticut are ignored. Subway's Customer (NO) Service has responded but then blocked receipt of my response. I have asked neighbors to send my response under their email.
10/26/2016, I started an application for Subway Restaurant, and got email replied by Joe Richardson Jr in Email.
11/2/2016, I was assigned to take a math test located in New Jersey, even through I live in New York City and the store is also located in New York. and I was told the ownership transfer would take roughly about 3 months.
11/9/2016, I was informed by Amber, I have passed the test, and I was told to prepare documents
11/30/2016, I was confirmed they have received all document required including:
1. Bank Financial Statements
2. My husband Financial Statements
3. Affidavit
4. Accounttant Letter
5. Expense sheet
6. Purchase Consideration Form
7 English Financial Statements Fillable(R)
8. Business Analysis
9 Marketing Plan
1/3/17, I thought the closing date is about to due, and want to find out what is the training date, then I was told "Please contact Tiffany, she took over your file and is the contact for HQ.", and I did contact Tiffany.
1/4/17, I was told I have to re-submit my application that I submited on the date of 10/26/2016, and Amber is no longer handling my application, and I literally have to re-submmit all my documents and start over again.
the reason I asked, but basically saying there are a lot of change in my area, inccluding territory manager has changed, sorry for the inconvience. and I just quit my job and wasted 3 months doing nothing, and waste another 3 months.
3/1/17, We were told "Congratulations! Your contract for Subway #30011 has been approved, it will now be moved to the next stage which is the preparation of the consent and the closing documents"
4/26/17, We received a pass from Subway after training at Connecticut for a week.
5/23/17, I received a notice from subway by Email "It came to my attention when finalizing the transfer paperwork for 30011 that there were some documents that were incorrectly uploaded that we had you sign. This oversight was due to the new disclosure documents that were released on May 2. As a result, the documents we had you sign are not valid. We need you to sign the correct documents in order for the transfer to be valid."
Basically saying, another f***** up which I'm really used to.
5/24/17, I finally officially took over the store.
I sent emails to my previous contact regarding who is my current Territery Manager and who is my field consutant, as a new owner, I need help from subway, since I have only 1 week of training and the people I hired have 0 experience, and it is stated in the Franchisee aggrement, We will get help for new store opening, but not a single f****** reply.
6/23/17, I meet my field consutant whose name is Aaron. He was surprised to see new face in the store, and he literally told me he has no idea there is a change of ownership. I complained about the shitty work they've been doing, and leave me dry out here with zero assistant, and letting myself figuring everything out. He replied "You had your training in Connecuticut, didn't you?" I replied "that is a 3 days training in store, and 4 days training in front of a computer, do you expect someone who had 0 previous restaurant experience and all the sudden I can do it all by myself？" He said"yes, or you shouldn't pass"
Afterwards, he spent 7 hours at the store, but not helping, he was sittin there like he is performing a audit wrote everything he could possibly find in the report
Sauce do not have labels/food do not have labels/flatbread in cabinet do not have labels./Cambros have no labels/bread topping powder have no label and opened (Product Dating: Safety)
Cold line is not cold enough (Equipment, Product Temperature: Safety)
Food on hotwell is too hot(Product Temperature: Safety)
Cookies are flat/Cookies are dark/Rotisserie Chicken is not prepared properly/No fresh bread after open 2 hours(Product Preparation)
Incorrect amount of veggies are being placed on sandwich, the formula is 6 tomato, 6 cucumber 6 green pepper, 6 pickles etc.(Product Quality)
Guacamole is being in original bag instead of Cambro/Roast Beef is cut/Dough bread is directly contacting the metal pans(Product Preparation)
You do not have Fuze tea or X2 Straberry for sale (Approved products)
you do not have #30 scoop for Guacamole(Equipment)
You have a non-approved residential-grade microwave(Equipment)
Nemco Slicer cannot be disassembled for cleaning, therefor, you have to buy a new one, which is around 300 Dollar + tax + shipping fee.(Equipment)
The Ice machine is not making enough Ice, need fix or repplacement as it is a necessary ingredient in fountain drinks and your shop must supply it.(Equipment)
Your WISR report for 6/20, no record for Soup, monterrey Chadder cheese, juice, pizza, or turket. (Record Keeping/POS)
I have bolded the ones with equipment issues in the evaluation, and I asked him "I just got this store, a lot of things I can't run well without your assistant, if you show up before the evaluation report like you suppose to and fixed the wrongdoing at beginning, you won't have to write such a long report. And Why none of those equipments issues were shown in previous owner's store report?" then he said "I just know there is a change of ownership, I wasn't informed that this is a new store, but I will schedule a 1 week training for you. As for the equipment failures he can't spot everything at once" then I asked him "Why none of those equipment issues have never come out in any monthly report in the last 6 months, yet the moment I took over, all showed up? Why I was told by Amber, Jose and Tiffany the store equipment is function, otherwise it will show up in monthly evaluation reports?" then he goes "Wellllll, that is not entirely true." Anyway, I do not want sue nor can I, since I have signed the franchisee aggrement, is there is a issue, I can't go to court, I can only go to Connecticut and hire and lawyer to go through the arbitration which very is very costly and heavily in their favor, so I let it go, and fixed everything that was promised to be function.
7/27/17, second evaluation. and I feel like totally trolled by the same field consultant.
employee have given deli paper with wrapped sandwich, we do not include the deli paper with sandwich.(Product Preparation)
lock of your NEMCO slicer is broken, the only solution at this point is to replace the slicer. (Equipment / Cleanliness Interior & Exterior)
WISR reports out of variances and inaccurate(Record Keeping).
There is a water-damaging ceiling tile over one of your ceiling, if there is a leaking we need inspect and hire licensed profesisonals, contact landlord if necessary (turns out there is a few hole at the ceiling, really big ones, and it attached to my residents above my store, sth only landlord can fix, but I was told by landlord I should be the one fixing it, yet subway is telling me landlord suppose to fix it, either way it is still there as today 04/09/2018). (Decor/Design/Signage)
Pissing me off to write something on evaluation reports that can't be fixed or forcing me to fix for trouble obviously caused by them at my own cost.
8/21/17, third Evaluation,
Your Guacamole is being hold in original bag in a Cambro, I understand a decision like this is based out of a desire to keep the Guacamole from oxidizing and going brown, but this is not how subway Intends the item to be hold. (So another words, even this is a better way to preserve guacamole, but Subway doesn't want it to be, Subway just want it looks fresh instead of actual fresh?) (Food Preparation)
Slicer is still broken.(Equipment)
Subway App offering no Honey Oat Avaiable.(Approved Products/Products Offered for Sale)
day hours suppose to be 7AM - 10PM from M - F, and 8 AM - 10 PM Sat, and 9 AM - 10 PM Sun.(Days & Hours of Operation)
8/22/17, we receive "Notice of Default", and below are the key factors in this letter:
You are in default of paragraph 5.b. because you have failed to maintain the restaurant in compliance with the SUBWAY Operations Manual. Specifically, according to the August 21, 2017 evaluation, your store is out of compliance in the following area(s):
Product Preparation
Cleanliness Interior & Exterior
Approved Products/Products Offered For Sale
Equipment
Record Keeping/POS System/Transmission
Days & Hours of Operation
You may cure this default by correcting the above-specified conditions prior to the sixtieth (60th) day after your receipt of this notice. In any event, if the corrections are not made by the sixtieth (60th) day after receipt of this notice, your Franchise Agreement may terminate on the ninetieth (90th) day after receipt of this notice without further notice to you.
So basically, I either fix all existing issues or I will be terminated, and I choose let it go and fix all problem with my own money. Bought a new Ice machina cost 3000 Dollar, hired mechanics for chill line, replacing ceiling whenever it rains, and still even im trying my best, this field consultant make sure we fall into probation and made sure we will never be in compliance in those categories.
9/27/17, 4th evaluation (30 day period after receive Notice of Default)
Equipment is out of Compliance:
your shop is using 1oz or 2oz ladle to fill 8 oz soup bowls, repalce them with 4oz ladles. (So after I spents thousands of dollar, fixing all I can, he is telling me I do not have 4 oz ladle? I don't even know what the f*** is 4 oz ladle, this has never been brought up and he is just using this ladle as an excuse to keep my in the category, which is EQUIPMENT, afterwards, i have visited 7 other location also supervised by him, they are all using the same 2 oz ladle, I literaly became the only store he supervised usin a 4 oz ladle.)
Record Keeping/POS is out of Compliance:
Your temperature log is missing.(Last time was WISR report, this time is temperature log, same tactics he use, which keeps me in the category I'm dyin to get out.)
Days & Hours of Operation is out of Compliance:
You close your store at 9pm instead of 10pm (I've been asking this since second evaluation, 2 months not a single word.)
10/26/17, 5th evaluation:
Equipment is out of compliance:
Your shop is using a 1oz and a 2oz ladle to fill 8oz soup bowls, which takes way too long.(As in this date 4/9/2018, all stores are supervised by this very same field consultant are still all using 2 oz ladle, except me。I have recorded all videos I purchased soups from other subway restaurants that he also supervises in January 2018.)
right-hand light on the beverage cooler door is out.(The Beverage Cooler is provided by Coca Cola, means only Coca Cola have the light to replace it, and I called them, and they keep sending me the wrong one, the physical evidences are still preserved here in the very store, but he doesn't care and wrote it out of compliance.)
He successfully made me into arbitration process, which means I will have to pay more money.
11/14/17, I have received notice of probation, exact content below:
I am contacting you today regarding your Subway® Restaurant. My department sent you a Notice of Default on August 22, 2017 based on compliance violations observed on the August 21, 2017 Restaurant Evaluation Report. That letter stipulated that you had sixty (60) days to resolve all of those identified compliance issues. Unfortunately, not every category was brought back into Full Compliance within that timeframe, and my department sent you a Notice of Probation on November 14, 2017. That letter stated that my department was prepared to file for arbitration against your Restaurant, but also provided you the opportunity to avoid arbitration by entering into probation.
Entering into probation requires that you sign a Probation Agreement. A Probation Agreement will stipulate that your Restaurant must remain in Material Compliance for a period of three (3) months. Material Compliance means that your Restaurant cannot be marked Out of Compliance in any category for two (2) consecutive months. There is a $500 case management fee associated with a Probation Agreement. This fee will be posted to the Restaurant’s pre-authorized account approximately one (1) month after signing the Agreement. Once a signed Probation Agreement is returned, your case will not be filed for arbitration unless you breach the terms of the Agreement.
Please let me know if you would like to enter into a Probation Agreement as soon as possible. Thank you.
So, I was given 2 choices:
Admit all fault and pay 500 Dollar plus fine, and let the field consultant check me again next month, if I fail again, I will go into arbitration
They will bring me into arbitration and cost me about 5000 Dollar even if I want keep my store.
Normally, I would choose 1st option, but I know for fact, the field consultant is out there to get me, so don't matter how hard I try, I will fail into arbitration anyway, it force me into a position believe the store is not even worth keeping anymore, thus I choose not to pay any fine or admit any faults.
As the time goes by, Subway have filed arbitration in Connecuticut, and there is no way I'd hire a lawyer in New York and travel to Connecuticut for a day or two, the burden is too great. And the worst part is Subway decide all Arbitration will go to the same Arbitration Center which is heavily rely on Subway's business, so how can you possibly believe that is a fair arbitration?
I'm here to post facts, all contents I post are directly extracted from monthly report by Subway Field Consultant. and I'm tryin really hard to not brig any emotions in writing, but that is the best I can hold for my emotion, I have deleted about 70% unfair treatment since I do not want bore people, I'm also here to warn those who wants to buy Subway Restaurant in the future, think twice. You will be f**ked by their unfair aggrement, unprofessional so called field consultant, and unfair arbitration prevent you from ever going court, and you will be a b***h has no one to turn. I'm now in the process to terminate my contract, I'd think I'm the only owner who get terminated over a f****** ladle, but maybe not, who knows in this horribly managed family business.
I purchased Subway sandwiches with Subway reward bonus. Without notice or warning anywhere in the store they changed the program to one free sandwich with 75 points to $2 off. They stole about 6 dollars from me. If they stole six dollars from me, they must have stolen six dollars from tens of thousands of others as well. The new program is a useless scam. True the place is a ripoff anyway, but you know you are getting garbage going in. This was an added injury to the normal insult of this so called food. I am sure some folks lost more than six dollars as well if the were saving their points for a small (but sad) gathering.I am really annoyed that my loyallty to this creepy company was rewarded with a kick in the gut and a squeeze of the wallet.
Subway sandwich shops have traditionally rewarded customers for their loyalty by awarding points for purchases. Customers could accumulate points on their Subway cards to be used for later purchases.
Apparently nthis rewards system was costing Subhway too much so they instituted a new system which is so complicated nobody can understand it. Points now become tokens and who knows what you can do with them.
The only other explanation is that they hired somebody's idiot nephew and he screwed up the vsystem, including their website.
I had enoughnrewards points for a free sandwich, and they wiped out mmy points. It's not the money, it's the fact they are screwing the public.
I'll buy my fast food elsewhere other than Subway.
Ordered a foot massager, thinking it was coming from slabway. charged $115.00, recieved the item but was sent from best choice products. wasn't happy with the product. full money refund guaranteed. they are refundinding me $65. i said i was charged $115, i want the $50.00 that slabway charged me for doing nothing. they advertised the product as theres .false advertising.
On Saturday January 14, 2017 i created an order online for two footlong sandwiches on the subway app. When the order was completed the order reciew said the order would be ready in 5 minutes. It took about 10 to get to the location and go inside. There were two people paying so i simply waited patiently for them to finish up. After they finished i went to the man at the register and let him know i was there to pick up an order i placed on their app. He then told me that yes they just received the order and were about to start it. So I went to have a sit and waited for my order. The man proceeded to start the order and had placed it in the toaster so i thought, okay my order will be ready soon. That was not the case. Two new people had walked in, mind you they were not busy and it happened to be two paying, a lady with a young girl, and me in the store. Yet the man proceeded to take the order of the woman and the young girl while there was a lady at the register who had just finished up and could of helped. Instead she stood there. I continued to wait as he had been talking to the two who came in after me as the toaster finished. I thought maybe he was going to finish. That again was not the case he simple took them out and placed the on the counter. He then continued with the other order. Finally i got up and asked if i could at least get my drink and the chips and the man said yes you can get those any time. I grabbed my chips and cup and proceeded to get my drink from the machine as he finally finished with the other order. What was worse was another customer came in and he proceeded to fill their order and my sandwhiches were still on the counter. I then returned to my seat and continued to wait in my order. Finally he was done with the new customers and they were checking out with the lady cashier that at no point moved to assists seeing all of the customers that came in. Once he had finally finished my order i realized i had been sitting there for at least 25-30 minutes and he had just barely finished my order. Still i was not called up so i thought that perhaps it was not my order because the lady at the register went and printed out the receipt and checked it and placed in the bag and proceeded to tying it up and placing it aside. At that point i was getting upset and my sister had came in to check what was taking so long. Finally after the man finished the order of the new customers that came in he looked over and saw the bag but still finished their order. Finally he pushed the bag forward and said sorry for the wait on that order by the way and once the woman at the register heard this she said i am so sorry i am so sorry. That took an extra 5-10 minutes with all of the confusion. Once i recieved my order and had left the restaurant, i get home to find the sandwhiches were cold and began to get soggy. I am not happy with the service that the two workers at1510 S Watson Rd Buckeye, AZ. Provided and i do not know if i will be trusting to go back. It should not have taken that long for them to fill my order especially if it was only suppose to take 5 minutes and the woman at the register should not have left it up to the man to do all of the orders. Especially if more people started coming in and he was overwhelmed with orders. Veey dissatisfied with how everything was done at this restaurant.
My 5 yrs experience in subway restaurant as an owner is absolutely horrible and nightmare. I have 3 store in town and I am counting every single day to sell my store as soon as possible. The whole subway system is created so that they definitely make money (12.5 % royalty + advertisement fee) but not the owners. They will send you the most nasty unprofessional people they call “field consultants” to harass you every month, no matter how hard you try to keep the store in compliance they will wait until you make some mistake and write yo up and harass you . The head quarter will send you termination letter time to time threatening to take your store. DO NOT do subway franchise. This is not designed in honest. This subway house of cards needs to fall down.
Had to cancel online order. Person to do pick up could not. Called store and was told Subway does not give Refunds.
They would not let me speak with a manager, they would not give me managers name, they would not give me stores operating #. They said there was nothing I could do. Guess what I'm doing something.
I was food poison on January 4 ,2016 subways corporate headquarters was contacted about incident Till this day the owner of that franchise said to corporate that he will not call which I had to be rush to Hospital and they found out it was food poisoning .health department was also notified about what Happen they said subways told them no one else got sick and health department said they did not Find nothing I find that very hard to believe when hospital said it was food poison I believe this is A cover up health department did not do their job neither which I still had and extra sandwich They could have tested but they never aks me for it this town has so much corruption I believe Health department could have got paid off
I walked into the subway at 1510 S. Watson Rd. and approached the counter. As one employee helped the two customers in front of me pay for their orders the other employee began to remove the meat and chees containers from the counter and was wiping the area with a questionable looking cloth. For a moment I thought the store was closing or there was some kind of problem. Why else would you start this kind of activity at 6:30 on a Friday night? After cashing out the other customers the second employee began to remove the vegetable containers from the counter and started wiping it with paper towels. I stood there for several minutes during which neither employee made an effort to acknowledge my presence at all. Not even a "sorry for the wait, we'll be right with you."
Another customer walked in and up to the counter during this time. I had already been standing there for around five minutes as they smeared food around on the counter. They were not so much cleaning as gathering the scraps spilled while making sandwiches. After returning all of the meat and cheese containers to the counter the first employee asked the customer who walked in 5 minutes after I did what he wanted. I spoke up asking if she was really going to take his order ahead of me. She just looked puzzled and continued. The second employee looked at me then her and said "weren't you here first?" I said "yes, but apparently it doesn't matter, I guess I'll wait." He then went back to smearing the counter and food storage cooling area with paper towels.
Curious as to why they would ignore a customer at prime dinner time I asked him if there was a certain time at which it was mandatory for them to perform the process they were in the middle of. In a short and smug manner he said, "it just has to be clean". After putting all of the vegetable containers back he helped her finish the order of the customer behind me. Another customer had walked in by now and approached the counter. As the second employee rang up the customer behind me the first employee asked this new customer what she wanted. I was stunned and this time raised my voice some as I asked her if she was really going to help this new customer instead of me. Again she simply looked puzzled.
The second employee said again in a less than friendly and actually flat disrespectful tone, "maybe she thought you were with him." I then said "I walked in well before him and have been standing here for 10 minutes". I started for the door and said "Wow, unbelievable" as I walked. The male employee made the same statement in the same inappropriate manner concerning the first employee thinking I was with the customer who had walked in five minutes after I did. The second customer to walk in and be served after I was standing in front of the counter offered to allow me to order, but I was already done with this store and these two employees. I am 6'4" tall and I didn't have my camo shirt or hat on so it isn't as though it was hard for her to notice me.
It's a shame really. I hadn't been to subway for some time until recently when a work associate told me of the chopped salads. I have purchased them several times at the subway near my place of business and enjoy them as a semi healthy alternative to sandwiches. This was my first time attempting to purchase one at the store nearest my home. It will be my last attempt at this store and possibly period. Unfortunately for subway and myself I am bullheaded when it comes to principle and after this visit will not want to return. Strike 1; questionable cloth mopping the food area. Strike 2; not having the sense to know not to ignore customers and spend 10 minutes picking up stray ingredients during a prime meal time. Strike 3; helping 2 customers ahead of another who has been standing at your counter in plain sight for 10 minutes. Strike 4;(Yes they get 4 swings) One employee making excuses for another knowing that the first employee had screwed up and at the risk of losing business.
Subway Franchise keeps opening more stores, on top of the existing ones, so existing stores keep loosing sales. They have the most number of stores but profit from each store is extemely low and it has gone lower every year. They keep the store owners tangled with paper work, useless computer software, and annoying inspections that contribute nothing to the quality but take away from onwers running their stores.
Partly the fault lies with new franchisees that are so desperate to own their business that they keep investing with Subway. People need to understand Subway was a good business 20 years ago, now it's not worth it and causes psychological pain and suffering. Long hours with no reward or future.
There is a reason why almost none of the thousands of Subway stores are owned by the company. There is not enough profit for company to run a store by hiring even minimum wage workers. Only below minimum wage Franchisees/Owners can run these stores, but Subway is hell bent to destroy their own franchise by dumping more and more on the Franchisees and taking away more and more of the profits. The greed and disconnect here is unbelievable.
This post is just my opinion. Take it for what it's worth. I've been involved with the Subway chain for a long time, and I never thought I would hear myself admit this. But I have come to believe that Subway headquarters is the worst bunch of crooks and con artists in the industry, and they won't hesitate to ruin your life. If you're considering becoming a Subway restaurant owner, development agent, vendor or employee for this chain, you should read this before you become a victim of the biggest ripoff in the industry! If you're an existing Subway owner, my sympathy goes out to you. All I can say is cut your loses and sell now while your store is still yours.
Read Fortune magazine archives on how this chain led by president Fred DeLuca (nicknamed BendoveritsFred) has caused a record number of unhappy franchisees, defrauded landlords and violated laws. Discover why after a six year study, U.S. House of Representatives' Dean Sagar concluded: "Subway is the biggest problem in franchising and emerges as one of the key examples of every abuse you can think of." Says Cliff Marshall, a franchise consultant for more than 30 years: 'If anyone in my family ever asked whether they should buy a Subway, I would say absolutely not, no way. A Subway franchisee who asked to remain anonymous for fear of retaliation said the system "is a total mess." Go here learn more: http://nextraterrestrial.com/pdf/FDeluca-Fortune%20March%2016%201998.htm
Learn how DeLuca violated Connecticut's Unfair Trade Practices Act by pressuring independent SFAF board members to block owners he didn't like from running for office. Apparently he has no respect for legal statutes or fair play. Go here to learn more: http://franchisepundit.com/index.php/2005/05/28/what-to-learn-from-this-subway-lawsuit/
Read how DeLuca's franchise agreement forces owners with a legitimate grievance to submit to arbitration where there is no jury, few rules, and the outcome is binding. Arbitration companies compete ferociously for Subway's business and DeLuca uses that leverage to stack the deck in his favor. Florida attorney Keith Kanouse says, "I've seen over 300 franchise agreements, and Subway's is the worst." Go here to learn more: http://franchisepundit.com/index.php/2005/07/05/subways-deluca-loses-battle-with-franchisees/
In a perfect example of poetic justice, the Wall Street Journal recently announced that DeLuca lost a NASD arbitration claim, in which he alleged the UBS caused him $193 million in damages Not only did the DeLuca trusts fail to recover any of their losses, they also were ordered to pay $50,000 to reimburse UBS for document-production costs. Some owners were delighted to hear DeLuca got a taste of his own medicine, but others worry that it will only fire his drive to abuse them more to make up his losses.
If you think Subway owners make good money, think again. A store owner in the US nets less than $26,600 in profit, barely above the poverty level for a family of five. To earn a decent income, they must often work 60 to 70 hours a week and invest in multiple stores. The main problem is encroachment of stores. Even with more than 27,000 Subway's already open, DeLuca keeps building more. The result? Average revenues per store are down some 8% from when they peaked way back in 1994! Go here to learn more: http://books.google.com/books?id=yNFN1OpnkBkC&pg=PA100&lpg=PA100&dq=subway+franchisees+lowest+paid&source=web&ots=l-dgtBas1-&sig=Of1ObbDdfXuZsckQcO2Vp54RAV4&hl=en
Consultant Marshall estimates that 25% of franchisees are unhappy and suffering, while about 40% are "just getting by and making a few dollars. Barely a third are happy and doing fine, though many of those owners are also development agents who control the number of competing Subways in their vicinity." Steve Sager, a departed Subway agent estimates that half the franchisees in the Northeast are suffering. What does DeLuca have to say about this? "It bothers me that people lose money, but I don't lose sleep over it. This is America." I imagine DeLuca and co-owner Peter Buck sleep pretty soundly indeed, both being ranked by Forbes as the 207th richest men in America. Go here to learn more: http://www.forbes.com/lists/2005/54/BNPG.html
For most people, reaching billionaire status would be enough, apparently not for DeLuca. He recently rewrote the franchise agreement, stripping owners rights and doubling already inflated royalty fees for stores out of compliance of written guidelines. It also eliminates protection against encroachment, encouraging development agents to stack stores. He even added a loophole to take back the lucrative Subway advertising trust which he vested to owners years ago. With apparent impunity DeLuca pronounced his new agreement retroactive for all existing owners! Almost immediately field inspectors began bloating corporate profits through increased compliance fines. Ignoring past policy, inspectors now mark owners out of compliance in several areas for each deficiency! Go here to learn more: http://findarticles.com/p/articles/mi_m3190/is_23_40/ai_n16463127
Even more unconscionable, DeLuca devised a scheme to rip off owners by claiming high internal loss is royalty theft. Using proprietary software he sniffs out owners suffering from excessive shrinkage and forces them to undergo intense internal audits. Owners who can't account for every portion of lost, wasted or stolen meat are labeled thieves and fined up to $50,000! Those who fight DeLuca's illicit attacks are threatened with criminal prosecution or store seizure. Coincidentally, "shrinkage", a term prevalent throughout the restaurant industry, has been stricken from the Subway training curriculum since DeLuca's royalty theft crusade began. Just coincidence? Go here to learn more: http://subwayfranchisee.blogspot.com/2005/04/compliance-issues-at-subway-real-or.html
What help can store owners who suffer from chronic shrinkage or compliance problems expect? Does DeLuca offer additional training and support to help them get their losses under control and their stores back into compliance? Just the opposite! He dangles eviction notices over their heads and charges them huge fines! The U.S. Small Business Administration even stopped lending to Subway owners until DeLuca removed a contract clause that gave him the power to seize any store without cause. Go here to learn more: http://nextraterrestrial.com/pdf/FDeluca-Fortune%20March%2016%201998.htm
Franchisees fear that DeLuca may have bolder plans to cannibalize the chain. For years he pressured owners to abandon cash registers in favor of computer POS systems, despite dependability issues and a higher cost to own. When he encountered resistance, he simply ordered POS systems mandatory. Then he required all owners to connect their POS systems to headquarters, giving DeLuca access to every store's transactions. Using his "spy" software to monitor stores chain wide, now DeLuca can efficiently target owners ripe for royalty theft audits and spot inspections, boosting corporate revenues. Go here to learn more: http://storefrontbacktalk.com/story/081006Subway.php
DeLuca appears intent to use new technology against franchisees. Some owners suspect that the Subway Technology Department's pet video surveillance vendor DTT USA has conspired to help DeLuca spy on owners through live camera feeds being installed in stores. If DeLuca can tap into ring ups and video evidence then use it against them, they might as well kiss any hope of a profitable future good by. Is it coincidence that DeLuca's new contract gives him full rights to transmitted data? If you're a Subway owner, here's a hot tip; If it seems every time you have a minor compliance violation (ie: an oven door latch that won't stay shut or a POP display is out of date), a field rep mysteriously shows up on your doorstep for a spot inspection, Big Brother is watching! If this happens to you, obtain a copy of your DSL provider's server logs and have them scrutinized by an IP expert. If you are being spied on, take your findings immediately to the FCC.
Want more proof that Subway corporate is corrupt? Investigate Subway's legal beagle Leonard Axelrod (nicknamed Lenny the Ax), the architect of Subway's contracts. You'll have to dig deep, the evidence is buried. If you're diligent, you'll uncover how Axelrod was disbarred for brainstorming a scheme to defraud landlords. An Illinois appeals court concluded that there was 'overwhelming' proof that Subway had committed "far reaching fraud". An Illinois jury awarded a landlord $10 million in punitive damages after concluding that Subway had defrauded him. DeLuca spent $1.3 million to resolve 72 similar claims. Go here to learn more: http://findarticles.com/p/articles/mi_m3190/is_n49_v29/ai_17847096
Subway Franchise keeps opening more stores, on top of the existing ones, so existing stores keep loosing sales. They have the most number of stores but profit from each store is extemely low and it has gone lower every year. They keep the store owners tangled with paper work, useless computer software, and annoying inspections that contribute nothing to the quality but take away from onwers running their stores.
Partly the fault lies with new franchisees that are so desperate to own their business that they keep investing with Subway. People need to understand Subway was a good business 20 years ago, now it's not worth it and causes psychological pain and suffering. Long hours with no reward or future.
There is a reason why almost none of the thousands of Subway stores are owned by the company. There is not enough profit for company to run a store by hiring even minimum wage workers. Only below minimum wage Franchisees/Owners can run these stores, but Subway is hell bent to destroy their own franchise by dumping more and more on the Franchisees and taking away more and more of the profits. The greed and disconnect here is unbelievable.