Purchased a Used car in 2017. In2019 I had gotten into a car accident. Come to find out when I went to claim on my insurance that the car already had a salvaged title in which the previous owner had gotten into a car accident, claimed on his insurance, and did not turn that title over from green to orange. The car went up for auction with a green title where suburban ford had purchased it at the auction, fixed it up, and sold it to me without disclosing any damages, but handed me a clean carfax.
For 2 years I have lost wages, my reputation and has caused me emotional distress. This matter is still not taken care of though I have taken this information to the DMV . This isn't even half the story!! When I mentioned that shaking was happening in the front after purchase and that parts were falling off they then agreed to fix it, and gave me a loaner. I explained to them that what they did was now a civil issue, and I was not bringing the loaner back because they lied to me and deceived me.
Within 20 minutes the Waterford police & SWAT team were in my yard to retrieve this loaner. Talk about public humiliation!! I would NEVER EVER trust this company. If they have done it to me, there are others out there that they have done it too as well.
Terrible and dishonest dealer. Brook (Sales rep) lied to me and totally misrepresented a vehicle I just purchased with thousands of dollars in repairs bot cosmetically and mechanically that was not disclosed. Nick (Sales manager) said its no big deal to sell a car not disclosing things like check engine lights being on and that even though his sales rep said there it was mechanically in good shape with no issues and only small area on the rear that had damage which they would repaint (they didn't) Nick says that's ok to do cause its an online sale and they don't have to disclose those things.
Do not buy from these crooks. You'll have to go legal on that as I will.
Suburban Ford of Waterford Reviews
Purchased a Used car in 2017. In2019 I had gotten into a car accident. Come to find out when I went to claim on my insurance that the car already had a salvaged title in which the previous owner had gotten into a car accident, claimed on his insurance, and did not turn that title over from green to orange. The car went up for auction with a green title where suburban ford had purchased it at the auction, fixed it up, and sold it to me without disclosing any damages, but handed me a clean carfax.
For 2 years I have lost wages, my reputation and has caused me emotional distress. This matter is still not taken care of though I have taken this information to the DMV . This isn't even half the story!! When I mentioned that shaking was happening in the front after purchase and that parts were falling off they then agreed to fix it, and gave me a loaner. I explained to them that what they did was now a civil issue, and I was not bringing the loaner back because they lied to me and deceived me.
Within 20 minutes the Waterford police & SWAT team were in my yard to retrieve this loaner. Talk about public humiliation!! I would NEVER EVER trust this company. If they have done it to me, there are others out there that they have done it too as well.
Terrible and dishonest dealer. Brook (Sales rep) lied to me and totally misrepresented a vehicle I just purchased with thousands of dollars in repairs bot cosmetically and mechanically that was not disclosed. Nick (Sales manager) said its no big deal to sell a car not disclosing things like check engine lights being on and that even though his sales rep said there it was mechanically in good shape with no issues and only small area on the rear that had damage which they would repaint (they didn't) Nick says that's ok to do cause its an online sale and they don't have to disclose those things.
Do not buy from these crooks. You'll have to go legal on that as I will.