Purchased three items for a November wedding, This was after seeing Stylewe ads for months. One dress was good, the other I didn't need and the shoes were too small Only after I contacted the company about returning two items did I learn that their return center is in CHINA! At first, they kept offering me deals to keep the things I didn't want. I thought that was very strange. Then, they kept sending me messages about specific packing rules, and shipping rules. I followed all of them to the letter, and still had to ask for the return address several times. Now, today is December 27th and the package is unaccounted for, and this company, which I just learned also goes by Fashion Now, still owes me $133. How are they allowed to operate in the US with so many complaints against them? By the way, don't be fooled by the California address-- it's a front for where they're really based in Guangdong, China.
I ordered 4 dresses from StyleWe in response to a facebook ad. They arrived within 3 days. I went to return 2 of them due to fit and vendor's email response was:
"Our return center is located in Guangzhou, China. According to our return policy, customer is responsible for return shipping cost and any other related return charges (including possible custom fee). Your refund will be processed after our return center received and inspected the return package. Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue. We would like to offer you 15% cash refund or 20% store credit refund (store credit offer for USD order only ) instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth."
I insisted on return and it took THREE EMAIL CYCLES sweetening their offer (up to 25 cents on the dollar) before they would finally give me the return address. I sent USPS and it was processed through a mail facility in China 1 week later. However after 3 months' wait, it was still not delivered.
Finally I googled the address and found that the label they gave me was to an unknown/undeliverable address.
I paid via Paypal and unfortunately they don't protect for scams like credit cards do - they just facilitate the 2 parties working it out. Vendor won't pay until I can prove it was delivered. I'm out $239.
StyleWe Reviews
Purchased three items for a November wedding, This was after seeing Stylewe ads for months. One dress was good, the other I didn't need and the shoes were too small Only after I contacted the company about returning two items did I learn that their return center is in CHINA! At first, they kept offering me deals to keep the things I didn't want. I thought that was very strange. Then, they kept sending me messages about specific packing rules, and shipping rules. I followed all of them to the letter, and still had to ask for the return address several times. Now, today is December 27th and the package is unaccounted for, and this company, which I just learned also goes by Fashion Now, still owes me $133. How are they allowed to operate in the US with so many complaints against them? By the way, don't be fooled by the California address-- it's a front for where they're really based in Guangdong, China.
I ordered 4 dresses from StyleWe in response to a facebook ad. They arrived within 3 days. I went to return 2 of them due to fit and vendor's email response was:
"Our return center is located in Guangzhou, China. According to our return policy, customer is responsible for return shipping cost and any other related return charges (including possible custom fee). Your refund will be processed after our return center received and inspected the return package. Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue. We would like to offer you 15% cash refund or 20% store credit refund (store credit offer for USD order only ) instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth."
I insisted on return and it took THREE EMAIL CYCLES sweetening their offer (up to 25 cents on the dollar) before they would finally give me the return address. I sent USPS and it was processed through a mail facility in China 1 week later. However after 3 months' wait, it was still not delivered.
Finally I googled the address and found that the label they gave me was to an unknown/undeliverable address.
I paid via Paypal and unfortunately they don't protect for scams like credit cards do - they just facilitate the 2 parties working it out. Vendor won't pay until I can prove it was delivered. I'm out $239.