have had a very unpleasant experience with this company and have even given them the benefit of the doubt before . But this last time was actually disgraceful from them. I won't bother discussing my previous issues but rather just discuss this last issue . I had two linen suits made four weeks apart . I had to specify where the first button hole needed to be placed as they kept putting it at 17" from shoulder . Every other suit be it custom or off the rack places this at 18". The most recent suit I received was basically about 2 sizes too large for me and I sent pictures wearing the correct suit from the previous month and the sack they sent me this last time . After sending the pictures they simply ignore my emails . Do yourself a favor and find a honest online Tailor . And stay away from these Crooks.
have had a very unpleasant experience with this company and have even given them the benefit of the doubt before . But this last time was actually disgraceful from them. I won't bother discussing my previous issues but rather just discuss this last issue . I had two linen suits made four weeks apart . I had to specify where the first button hole needed to be placed as they kept putting it at 17" from shoulder . Every other suit be it custom or off the rack places this at 18". The most recent suit I received was basically about 2 sizes too large for me and I sent pictures wearing the correct suit from the previous month and the sack they sent me this last time . After sending the pictures they simply ignore my emails . Do yourself a favor and find a honest online Tailor . And stay away from these Crooks.
Warning to all customers buying a custom tailored suit from studio suits "studio suits review"
If I could give studio suits review 0 stars I would...
Can't fault their shipping, which is super quick and well tracked - 5 stars for shipping studio suits
But, just be warned - do not expect your "studio suit" to be tailored.
I requested slim and tapered pants but, received a baggy, shapeless studio suit.
The only measurement that studio suits team got correct was my waist, so studio suits got 1 thing correct!
Don't expect great customer service from studio suits, even tho they say they pride themselves in customer service!
Worst online shopping experience I have ever had - Studio Suits studiosuits.com
"studio suits review"
This is what to expect from studio suits customer services....
Hi ****,
Kindly note, we have discussed your case with our designers.
We would request you to alter the suit as per your requirement with the help of your local seamstress since it is easily alterable.
Also, we would like to provide you 25% product discount on the suit in the form of a gift certificate to compensate for alteration cost. You can avail the gift certificate on your future order with us.
Let us know your email address on which you would like to receive the gift certificate.
Awaiting your reply.
****,
Thanks and Regards
----------------------------
StudioSuits.com
"why would I want to buy another suit from studio suits, requested studio suits to pay for alterations"
Hi ****,
Please ignore our previous email.
Kindly let us know the alteration cost we'll discuss with our management and get back to you accordingly.
Awaiting your reply.
****,
Thanks and Regards
----------------------------
StudioSuits.com
"emailed image of receipt to studio suits"
Hi ****,
Kindly note, we can offer you only 20% of the product cost in the form of a gift certificate as compensate towards alteration cost as per our company policy.
Also, you should have intimated us before proceeding the alteration we would have provided you a better solution than altering the suit.
Tempted by the low sticker prices, I ordered from Studio Suits twice, and got burned both times. (I know, shame on me for giving them a second chance.) I ordered a wool three-piece suit from them the first time, and the vest was the only thing they got right. The jacket was way longer than I specified, and they somehow managed to make pants that fit like skinny jeans in the front and Hammer pants in the back. Probably at least six inches more room than I asked for. I voiced my concerns to them, and got no relief. Customer service is non-existent. If only they put as much effort into building suits as they do defending their awful work.
Recently I decided to get myself an odd vest to wear with my other suits, and knowing that Studio Suits at least got the first vest right, I ordered a second vest from them with the same measurements as before. Bad move. I ended up with a vest that had an extra 2 inches in the chest, causing the lapels to bow out like crazy. It looks terrible. I can't believe how sloppy and inconsistent their work is.
Even more disturbing--the day that I received the suit, they sent me an email asking why I didn't finish my order (I did) and to send them payment details if I thought that I already made payment (I did). Their back-end must be a mess if they can't verify this information themselves.
This time I sent them picture evidence, with measurements, showing exactly how they screwed up, and asked for my money back--noting that I ate the cost of their mistakes the first time. Their solution was to suggest I order again and hope for better results. Not kidding--this is what they sent me:
"We do work very hard for the products and quality we provide, also our prices are the lowest on the net. We have no reason to give you a waistcoat which do not fit you, you can also see the positive testimonials of our satisfied customers. Further we would request you to get it altered with the help of an local seamstress. You may require certain tweak to your earlier measurements, it's a part of this concept to get your measurements right after tweaking it according to your needs. We always store your earlier measurements and will refer it when you order with new ones. It is better to order again with the changes you require. Hope you understand the same and Co-operate with us."
Some people seem to get lucky with Studio Suits, but not me. I'm not the only one, either. If you peruse Indochino, Styleforum, and Ask Andy About Clothes, you'll see stories from dozens more people that got burned like I did.
Studio Suits Reviews
Garbage
have had a very unpleasant experience with this company and have even given them the benefit of the doubt before . But this last time was actually disgraceful from them. I won't bother discussing my previous issues but rather just discuss this last issue . I had two linen suits made four weeks apart . I had to specify where the first button hole needed to be placed as they kept putting it at 17" from shoulder . Every other suit be it custom or off the rack places this at 18". The most recent suit I received was basically about 2 sizes too large for me and I sent pictures wearing the correct suit from the previous month and the sack they sent me this last time . After sending the pictures they simply ignore my emails . Do yourself a favor and find a honest online Tailor . And stay away from these Crooks.
Beware these Crooks
have had a very unpleasant experience with this company and have even given them the benefit of the doubt before . But this last time was actually disgraceful from them. I won't bother discussing my previous issues but rather just discuss this last issue . I had two linen suits made four weeks apart . I had to specify where the first button hole needed to be placed as they kept putting it at 17" from shoulder . Every other suit be it custom or off the rack places this at 18". The most recent suit I received was basically about 2 sizes too large for me and I sent pictures wearing the correct suit from the previous month and the sack they sent me this last time . After sending the pictures they simply ignore my emails . Do yourself a favor and find a honest online Tailor . And stay away from these Crooks.
Studio Suits Review
Warning to all customers buying a custom tailored suit from studio suits "studio suits review"
If I could give studio suits review 0 stars I would...
Can't fault their shipping, which is super quick and well tracked - 5 stars for shipping studio suits
But, just be warned - do not expect your "studio suit" to be tailored.
I requested slim and tapered pants but, received a baggy, shapeless studio suit.
The only measurement that studio suits team got correct was my waist, so studio suits got 1 thing correct!
Don't expect great customer service from studio suits, even tho they say they pride themselves in customer service!
Worst online shopping experience I have ever had - Studio Suits studiosuits.com
"studio suits review"
This is what to expect from studio suits customer services....
Hi ****,
Kindly note, we have discussed your case with our designers.
We would request you to alter the suit as per your requirement with the help of your local seamstress since it is easily alterable.
Also, we would like to provide you 25% product discount on the suit in the form of a gift certificate to compensate for alteration cost. You can avail the gift certificate on your future order with us.
Let us know your email address on which you would like to receive the gift certificate.
Awaiting your reply.
****,
Thanks and Regards
----------------------------
StudioSuits.com
"why would I want to buy another suit from studio suits, requested studio suits to pay for alterations"
Hi ****,
Please ignore our previous email.
Kindly let us know the alteration cost we'll discuss with our management and get back to you accordingly.
Awaiting your reply.
****,
Thanks and Regards
----------------------------
StudioSuits.com
"emailed image of receipt to studio suits"
Hi ****,
Kindly note, we can offer you only 20% of the product cost in the form of a gift certificate as compensate towards alteration cost as per our company policy.
Also, you should have intimated us before proceeding the alteration we would have provided you a better solution than altering the suit.
Awaiting your reply.
Tempted by the low sticker prices, I ordered from Studio Suits twice, and got burned both times. (I know, shame on me for giving them a second chance.) I ordered a wool three-piece suit from them the first time, and the vest was the only thing they got right. The jacket was way longer than I specified, and they somehow managed to make pants that fit like skinny jeans in the front and Hammer pants in the back. Probably at least six inches more room than I asked for. I voiced my concerns to them, and got no relief. Customer service is non-existent. If only they put as much effort into building suits as they do defending their awful work.
Recently I decided to get myself an odd vest to wear with my other suits, and knowing that Studio Suits at least got the first vest right, I ordered a second vest from them with the same measurements as before. Bad move. I ended up with a vest that had an extra 2 inches in the chest, causing the lapels to bow out like crazy. It looks terrible. I can't believe how sloppy and inconsistent their work is.
Even more disturbing--the day that I received the suit, they sent me an email asking why I didn't finish my order (I did) and to send them payment details if I thought that I already made payment (I did). Their back-end must be a mess if they can't verify this information themselves.
This time I sent them picture evidence, with measurements, showing exactly how they screwed up, and asked for my money back--noting that I ate the cost of their mistakes the first time. Their solution was to suggest I order again and hope for better results. Not kidding--this is what they sent me:
"We do work very hard for the products and quality we provide, also our prices are the lowest on the net. We have no reason to give you a waistcoat which do not fit you, you can also see the positive testimonials of our satisfied customers. Further we would request you to get it altered with the help of an local seamstress. You may require certain tweak to your earlier measurements, it's a part of this concept to get your measurements right after tweaking it according to your needs. We always store your earlier measurements and will refer it when you order with new ones. It is better to order again with the changes you require. Hope you understand the same and Co-operate with us."
Some people seem to get lucky with Studio Suits, but not me. I'm not the only one, either. If you peruse Indochino, Styleforum, and Ask Andy About Clothes, you'll see stories from dozens more people that got burned like I did.