This company is really a water meter and i had to deal with them in our Arlington< VA property- They lack customer service and in my opinion a money grabber company- when we sold our home early DEC 2015, we immediatly notified them and asked for our credit on our account to be mailed to us. We did not hear nothing. so we called mid january moe than one month later. They said they never recieved our letter. Well, why should we write you? the association notified the company according to them that the property was sold , then not volunterly sent the check to the address in file? The answer is that they hope we forget about it and they keep the money ! how rotten is this plan?
So I insisted to have our check cut. The employee of the Studebaker water company said that we only issue checks the first week of each month so you have to wait for another month in February to get your check.
For the associations in the area, choose another company for your water and electric reading IF you have another choice. shame on this company for trying to ripp off cusotmers. shame on their CEO.
This is the second complex I have lived in that utilized Studebaker as it's water/sewer billing company. In the first one, the bills were fairly consistent for a 1 person unit ($35-$40/month). We moved across the street and the usage actually went down (no dishwasher) and our bill somehow jumped to $100 a month! Management was made aware and said they would look into it. That was 9 months ago. In that time, Studebaker pressured management (Bozzuto) to pay the erroneous bill and tack into our rent, which they did. I have disputed this for months and am furious at the lack of communication.
Bozzuto and Studebaker both came to inspect our pipes and the meter and determined that there was no leak and that the meter is in fact broken. That was 2 months ago. The technician said that our bill would be retroactively corrected. Nothing happened. Last two bills were still around $95 a month.
I called today and spoke with Val who was remarkably unhelpful. She said that "Dan" would get back to me but would not provide a last name, last initial or an ID number. I informed her that I was considering filing a lawsuit due to the incorrect bill, late fees and distress as I am disabled and on a fixed income.
I should also mention that every other resident that I have spoken to in our building reports the same (about 12 people) with one resident traveling for an entire month and returning to a $70 bill for an empty apartment! In her case, Studebaker also would not adjust her bill. No idea who used water when she wasn't there.
This company is a scam, installed broken meters and bills recklessly with no regard for how they are bilking their customers. Even when their own technicians are made aware of broken meters, nothing happens.
I am moving out and one of the first questions I will ask at future complexes is who they use for water metering. If it is Studebaker, I will not rent. Absolutely despicable company.
Studebaker Submetering Inc. Reviews
This company is really a water meter and i had to deal with them in our Arlington< VA property- They lack customer service and in my opinion a money grabber company- when we sold our home early DEC 2015, we immediatly notified them and asked for our credit on our account to be mailed to us. We did not hear nothing. so we called mid january moe than one month later. They said they never recieved our letter. Well, why should we write you? the association notified the company according to them that the property was sold , then not volunterly sent the check to the address in file? The answer is that they hope we forget about it and they keep the money ! how rotten is this plan?
So I insisted to have our check cut. The employee of the Studebaker water company said that we only issue checks the first week of each month so you have to wait for another month in February to get your check.
For the associations in the area, choose another company for your water and electric reading IF you have another choice. shame on this company for trying to ripp off cusotmers. shame on their CEO.
This is the second complex I have lived in that utilized Studebaker as it's water/sewer billing company. In the first one, the bills were fairly consistent for a 1 person unit ($35-$40/month). We moved across the street and the usage actually went down (no dishwasher) and our bill somehow jumped to $100 a month! Management was made aware and said they would look into it. That was 9 months ago. In that time, Studebaker pressured management (Bozzuto) to pay the erroneous bill and tack into our rent, which they did. I have disputed this for months and am furious at the lack of communication.
Bozzuto and Studebaker both came to inspect our pipes and the meter and determined that there was no leak and that the meter is in fact broken. That was 2 months ago. The technician said that our bill would be retroactively corrected. Nothing happened. Last two bills were still around $95 a month.
I called today and spoke with Val who was remarkably unhelpful. She said that "Dan" would get back to me but would not provide a last name, last initial or an ID number. I informed her that I was considering filing a lawsuit due to the incorrect bill, late fees and distress as I am disabled and on a fixed income.
I should also mention that every other resident that I have spoken to in our building reports the same (about 12 people) with one resident traveling for an entire month and returning to a $70 bill for an empty apartment! In her case, Studebaker also would not adjust her bill. No idea who used water when she wasn't there.
This company is a scam, installed broken meters and bills recklessly with no regard for how they are bilking their customers. Even when their own technicians are made aware of broken meters, nothing happens.
I am moving out and one of the first questions I will ask at future complexes is who they use for water metering. If it is Studebaker, I will not rent. Absolutely despicable company.