I bought a complete set of replacement shocks for my 2006 Cadillac. SRX. FIRST the resistors burned up and they did send me more resistors. Then the rear shocks went to heck, they sent me another set they are going out at 600 miles. The front ones are shot. The rear springs are also way to weak as the car hits bottom. They will refund a portion of my money after I send them back. I have spent over $2000 on labor for this. I e-mailed them asking for new resistors so I can drive the car without meggages popping up on the computer. They refused to sell me new ones let alone warrant the ones that are on there now.There
products are very inferior, DO NOT BUY FROM THIS COMPANY as they do not know how to handle a problem!,
While looking for replacement struts for a Lexus, I found this company clearly and concisely advertising Monroe Sensa-Trac struts for my vehicle. After paying a premium price for the Monroe Sensa-Trac struts which they advertised, and paying for expedited shipping to meet the shops scheduling. I got neither!
First off they did not expedite the shipping (of which they did offer a slight refund for) so they arrived late. Then they sent the struts in boxes marked deceitfully as "Sensa-Trac" struts only to find out they were a much cheaper version (OEMSpectrum) of the struts I paid for.
When I called them they offered to reduce the cost by a few dollars rather then the cost I could have purchased the same exact struts for which was about $300 cheaper. When asked why they sent the wrong struts, they said it was what I ordered. I sent them a copy of the order which clearly states and says Monroe Sensa-Trac - and they didn't respond.
Bottom line here is they are a company that willfully deceives people with false advertising (as of this writing their site still advertises the Sensa-Trac struts which they do not sell or carry).
If you want to deal with integrity, my suggestion is to consider what I have been through with this outfit. Save yourself undue aggravation by considering my unfortunate and expensive experience when you are shopping for a reputable parts supplier.
Strutmasters Reviews
I bought a complete set of replacement shocks for my 2006 Cadillac. SRX. FIRST the resistors burned up and they did send me more resistors. Then the rear shocks went to heck, they sent me another set they are going out at 600 miles. The front ones are shot. The rear springs are also way to weak as the car hits bottom. They will refund a portion of my money after I send them back. I have spent over $2000 on labor for this. I e-mailed them asking for new resistors so I can drive the car without meggages popping up on the computer. They refused to sell me new ones let alone warrant the ones that are on there now.There
products are very inferior, DO NOT BUY FROM THIS COMPANY as they do not know how to handle a problem!,
While looking for replacement struts for a Lexus, I found this company clearly and concisely advertising Monroe Sensa-Trac struts for my vehicle. After paying a premium price for the Monroe Sensa-Trac struts which they advertised, and paying for expedited shipping to meet the shops scheduling. I got neither!
First off they did not expedite the shipping (of which they did offer a slight refund for) so they arrived late. Then they sent the struts in boxes marked deceitfully as "Sensa-Trac" struts only to find out they were a much cheaper version (OEMSpectrum) of the struts I paid for.
When I called them they offered to reduce the cost by a few dollars rather then the cost I could have purchased the same exact struts for which was about $300 cheaper. When asked why they sent the wrong struts, they said it was what I ordered. I sent them a copy of the order which clearly states and says Monroe Sensa-Trac - and they didn't respond.
Bottom line here is they are a company that willfully deceives people with false advertising (as of this writing their site still advertises the Sensa-Trac struts which they do not sell or carry).
If you want to deal with integrity, my suggestion is to consider what I have been through with this outfit. Save yourself undue aggravation by considering my unfortunate and expensive experience when you are shopping for a reputable parts supplier.