I was looking for a red Mophie cellphone charging case. AT&T where I can get a discount, only had white. I then saw this kiosk and asked if they had it. A woman said no but she had this kind that was a longer lasting battery charge for iPhone 5s in blue. I purchased it for a birthday gift on 10/14/15. On 10/21/15 I brought it back, untouched in original packaging never opened with the receipt to get a refund as my husband no longer needed it. The girl at the kiosk refused to refund money! She said it was their policy. When I asked her why she didn't tell me about the policy when I purchased it, she moved things around and pulled out a hidden framed statement saying no refunds. I told her that was unacceptable since they have it hidden and never tell the customer. She then walked around the other side of the kiosk where different items were and uncovered a small plaque. Since I was never on that side of the kiosk I again told her she needed to inform customers of that policy. She called someone on the phone who instructed her not to refund money. I asked to talk to the owner and a man came over. He said we do not give refunds over and over. I asked him why he would be reluctant to take back his own product and he would only repeat that's their policy. mall security were called. They listened and said they get this issue a lot and there is nothing they can do, but we can write a complaint to the manager who arranges for the kiosks. We did this. The cost was $70.99 + 4.97 = $75.96 I will never purchase from a kiosk again! They figure any money, whether the customer is satisfied or treated fairly or not is their money to keep.
Street Talk Reviews
I was looking for a red Mophie cellphone charging case. AT&T where I can get a discount, only had white. I then saw this kiosk and asked if they had it. A woman said no but she had this kind that was a longer lasting battery charge for iPhone 5s in blue. I purchased it for a birthday gift on 10/14/15. On 10/21/15 I brought it back, untouched in original packaging never opened with the receipt to get a refund as my husband no longer needed it. The girl at the kiosk refused to refund money! She said it was their policy. When I asked her why she didn't tell me about the policy when I purchased it, she moved things around and pulled out a hidden framed statement saying no refunds. I told her that was unacceptable since they have it hidden and never tell the customer. She then walked around the other side of the kiosk where different items were and uncovered a small plaque. Since I was never on that side of the kiosk I again told her she needed to inform customers of that policy. She called someone on the phone who instructed her not to refund money. I asked to talk to the owner and a man came over. He said we do not give refunds over and over. I asked him why he would be reluctant to take back his own product and he would only repeat that's their policy. mall security were called. They listened and said they get this issue a lot and there is nothing they can do, but we can write a complaint to the manager who arranges for the kiosks. We did this. The cost was $70.99 + 4.97 = $75.96 I will never purchase from a kiosk again! They figure any money, whether the customer is satisfied or treated fairly or not is their money to keep.