Your voice has a chance to be heard now! scamion.com - we bring changes together.

report scam

Strasmore, Inc.


Country United States
State California
City Tustin
Address 2522 Chambers Road Suite 100
Website www.ssdnodes.com

Strasmore, Inc. Reviews

  • Feb 14, 2020

I had previously tried their service in 2018 but VPS out of North America data center was very slow in Asia. I sent them ping responses and all the details they asked but they were unable to make it better so I canceled the service within allowed 14 days.

Now after 2 years, they started VPS from Frankfurt datacenter so I wanted to give them another try due to attractive prices for 3 years; so ordered a VPS. Everything looked good until when I tried to purchase additional IP, I was told no additional IP was sold. Why would you not disclose before placing the order? Second issue, support turn-around time was very bad and no phone number to call. Third problem I faced when VPS was unaccesible, I found Console was disabled in their custom version of WHMCS. Lastly, I was not able to remove my credit card info (I know WHMCS provides this but they had it disabled).

Due to these issues, I raised ticket for cancellation leveraging the 14 days refund guarantee provided. Guess what... here comes the catch of so good prices to be true... I was shocked when I was told that 14-days refund was ONLY offered to new customers. Wow... what a trap! I paid for 3 years of service ONLY with assurance that I have 14 days refund guarantee offered to try out and it was my first order in this new data center.

After going back and forth for a month, finally I started dispute with credit card company but they decide din merchant's favor due to hidden terms & conditions listed somewhere on their website stated that 14-days refund only applies to first order. My bad, I should have read that and could have used different email address with new account. Any way, the worse part is not over yet... after losing the dispute, they suspended the VPS also. So now I have lost almost $300 and no server. STAY AWAY!

Write a Review about Strasmore, Inc.