In late June of 2017, I rented a storage unit at the Safe Site location on Antelope Dr. in Clearfield. Safe Site insisted that their padlocks be on their units at all times, and the renters are given a key.
Several weeks after renting the unit, I went there to get some items out to sell. The key did not work in the lock. The key turned, but the lock did not release from the pins that were built into a steel wall plate. I notified them of this issue on 3 different occasions. They assured me that they would “look into it.” They didn’t.
Several weeks later, when I stopped by the unit to see if they had fixed the problem, the entire steel plate was lying on the ground, and our unit was completely unsecured. Additionally, there was a large hole under the fence opposite our unit that anyone could crawl through.
When I asked if there were security cameras, so that we could see if anyone had accessed the unit, they informed me that they “didn’t have any.”
I noticed, during that trip, that the owner and another worker were replacing rusted-out lock plates like mine… so today when I called them to get a key so I could (finally) get my stuff and move it to a reputable storage company, they demanded 2 months’ rent… for the time that a) I didn’t have access at all, and b) it was completely unsecured.
When I told them that they had no right to charge me when I didn’t have access to my stuff (through no fault of my own), they literally laughed at me, told me to “read my contract,” and said “We stored it whether you had access or not, so you owe us.” When I asked for a street address for legal service, they refused, laughed again, and said, “That’s YOUR problem.”
Storage Management Reviews
In late June of 2017, I rented a storage unit at the Safe Site location on Antelope Dr. in Clearfield. Safe Site insisted that their padlocks be on their units at all times, and the renters are given a key.
Several weeks after renting the unit, I went there to get some items out to sell. The key did not work in the lock. The key turned, but the lock did not release from the pins that were built into a steel wall plate. I notified them of this issue on 3 different occasions. They assured me that they would “look into it.” They didn’t.
Several weeks later, when I stopped by the unit to see if they had fixed the problem, the entire steel plate was lying on the ground, and our unit was completely unsecured. Additionally, there was a large hole under the fence opposite our unit that anyone could crawl through.
When I asked if there were security cameras, so that we could see if anyone had accessed the unit, they informed me that they “didn’t have any.”
I noticed, during that trip, that the owner and another worker were replacing rusted-out lock plates like mine… so today when I called them to get a key so I could (finally) get my stuff and move it to a reputable storage company, they demanded 2 months’ rent… for the time that a) I didn’t have access at all, and b) it was completely unsecured.
When I told them that they had no right to charge me when I didn’t have access to my stuff (through no fault of my own), they literally laughed at me, told me to “read my contract,” and said “We stored it whether you had access or not, so you owe us.” When I asked for a street address for legal service, they refused, laughed again, and said, “That’s YOUR problem.”