Due to medical issues and divorce, I got caught up in my circumstances and failed to file taxes for multiple years. I made the decision that I wanted to get this resolved, so I looked online for various companies that may be able to assist me with what I thought would be a large sum owed for taxes.
I came across STOPIRSDEBT and it appeared as thought it was a reputable company. So I contacted them and they made it sound as though the sky was falling and that I needed thier services immediately. They put a plan together that would cost me more than $4000 to assist with Federal and one state I was dealing with, and even though it was more money that I could really afford, I thought it the lesser of two evils based on what they told me they could do.
I continued to pay month after month, and nothing from them after the tax files were done and sent it. It was like pulling teeth to get any response out of them for updates. Then when they did, it was always: were in the second phase, or were in the third phase negotiating.
Then when a payment didnt go through, I got all kinds of calls. I advised them that it was funny that when I asked for a return call i get nothing, but when they dont get a payment im flooded with contact.
Now, one year later with supposedly one payment left, they will not respond to any contact attempts. My calls get forwarded to a music line with no prompts, or please wait, NOTHING. As if my number is flagged to be sent there. You sit forever just waiting to see if someone will pick up.
Now, I am getting seizure letters from the state and federal, with no indication that any negotiation having been done. I have gotten letters from the Federal stating that I owe of 12k and the state wants over 7k.
Now Ive spent money I didnt have in an attempt to try and get a reasonable payoff, and schedule with the help of this company, and all I got was the BILL!!!
I WOULD NOT RECCOMEND THIS COMPANY TO ANYONE!!! THEY HAVE LEFT ME HIGH AND DRY AND NEARLY PENNILESS TRYING TO DO WHAT IS RIGHT.
I called them to cancell my account. They told me that an agent would call me. I waited the whole day but did received a call the next day. I could not call them back because of my busy schedule. I was charged again this September 15, 2019.
I really am not satisfied with their services. They don't want to refund my money back simply because I couldn't call them back. This was a ridiculous case.
February 2017 we paid $4200 for tax help with 2013 & 2014 Audits and Amending 2015 & 2016 Taxes. Bottom line, they did not do what they agreed to. We paid $4200 to STOP IRS DEBT. I was assured by Kate McConnell, Senior Tax Adviser that they would handle our 2013 & 2014 Tax Audits and also amend our 2015 & 2016 Taxes.
We ended up handling the 2013 audit ourselves because STOP IRS DEBT did not. The IRS Attorney offered a settlement and STOP IRS DEBT said to take it because this was the best we could get. I sent multiple emails regarding the deadlines for the 2014 tax Audit and received no response. Ultimately nothing was done and our audit was closed and us having to pay the IRS because none of our deductions were allowed.
In regards to the 2015 & 2016 taxes, I sent all of the information they asked for to amend them and again nothing was done. I filed them myself this year. I sent multiple emails asking for updates etc. and they went unanswered. I called and left messages asking to be called back and was not.
We sent the IRS a check for $13,139.88 in December 2017 because nothing had been done and that was what we had to pay. I sent an email on 12/12/17 to STOP IRS DEBT informing them of this and asking for a refund of what we paid because they did not do what they agreed to do. I finally received a call back from Patrick Turner on 1/12/2018 stating that he did not want us to be an unsatisfied customer and that they wanted to apply for abatement of penalties on our account. We completed the forms they asked us to and sent them back. We received a response from the IRS on 2/24/2018, we received a check for $30 for 2013 and the request was denied for 2014, 2015 and 2016.
On 2/24/2018 I sent the following email (Last email sent) to STOP IRS DEBT "Attached are the responses received from the IRS for 2015 and 2016. The request was DENIED. SO at this point we need to know what action you intend to take to resolve the discrepancy in money paid vs. services rendered? We paid for a service and had an agreement of which we paid $4200.00 and NOTHING was done. We feel at this point the right thing for your company to do is to refund our money. We were told that we had nothing to worry about and that you all would take care of everything for 2013, 2014, 2015 and 2016. Please explain to us in detail how you can justify $4200.00 for no more than what you did."
5/3/18 - Response from Stop Irs Debt to the Better Business Bureau complaint we filed. - Client filed for an appeal with the US tax Court on 2013 Audit. We stepped in and spoke to the US Attorney and were able to come to a settlement offer. The IRS originally denied $38,174 worth of expenses. With the settlement agreement, they were accepting $24,780 of those expenses. They also agreed to wave the penalty on 2013.
2014, there were additional issues and IRS requested more and more substantiation. We were not as successful on 2014. We did Amend her 2015 and 2016 returns and provided them to her. We instructed her to file the amendments. We did a substantial amount of work and saved her a good amount of money in addition. As much as we would like to make tax liabilities 100% disappear, that is not what happens. Our job was to amend returns and fight an audit and we did just that. We were successful in saving money. The client's claims that nothing was done is completely false and we have the documentation to show it.
5/14/18 - In response to STOP IRS DEBT's rebuttal.
I spoke to the US Attorney today 5/10/18 at 11:55 am in reference to our 2013 Audit. She stated that at no time did she speak to anyone from Stop IRS Debt in regards to our 2013 Audit. She spoke to me twice on the phone regarding the settlement and then sent a letter, at which time I notified Stop IRS Debt that we were taking the settlement. The numbers that Stop IRS Debt is referencing are numbers directly from the settlement letter we received from the US Attorney and sent to Stop IRS Debt because they asked for a copy.
I have provided proof that Stop IRS Debt was not involved in the settlement offer for the 2013 Audit. As for the 2014 Audit, 2015 amendment and 2016 amendment, STOP IRS DEBT did not provide any information, correspondence or paperwork to us to indicate that these things were being handled/filed with the IRS. What alternative did we have but to take care of it ourselves and then deal with Stop IRS Debt.
When I spoke to Patrick Turner (Manager) on 1/12/18, I told him that the 2015 and 2016 Taxes had not been amended, he said they were sent out. After telling him that they were not received why would they not resend them to us?? We waited until March of 2018 and did it ourselves. If they had provided them to us like they claim, why would we not have filed them instead of doing them ourselves. What they stated makes no sense.
Stop IRS Debt said they did a substantial amount of work and saved us a good amount of money. I would like to know what good amount of money they saved us? In total we are out $17,339.88, $4200 to Stop IRS Debt and $13,139.88 for the Audits that were never taken care of.
In summary Jim and I did all of the work that we paid STOP IRS DEBT to do. We can provide proof of the timeline of communication and the lack of responses. If STOP IRS DEBT wants to continue to question our integrity then they need to provide proof of what they actually did.
If my claim is false then provide me with the documentation that you say you have. We never received one document showing that anything was being done, but yet every time we were asked to send documentation, it was sent.
Fees paid by us $4200, services rendered by Stop IRS Debt - Substandard!
5/15/18 - Response from Stop IRS Debt - We would be happy to provide dates, times, ID#'s and documentation to substantiate our interactions with the IRS. We do ask that you please give us a call, so that we are not posting private sensitive information in a non-secure place. We also do wish to find a resolution to this and discuss refund options. You can call us at your earliest convenience 800.409.1024
6/7/18 - I called 1-800-409-1024 on 5/16/18 at 10:57 am CST, this is an automated system, I sat on hold for 10 minutes and no one picked up. I also sent an email on 5/16/18 explaining that I tried to call and asked for a response via email. I then sent another email on 5/25/18 asking if they intended on responding. To date I have received no call back or email response.
I would like a response in writing stating what their intentions are in regards to our case. We paid them $4200, they provided no services and was dishonest about what was provided.
6/12/18 - Response from Stop IRS Debt - We would be willing to provide a breakdown of service that shows the dates, times and Agents spoken to. We are sorry that the time you called there was a high call volume and you had to wait for 10 minutes, however we can not always anticipate a large amount of calls. We will work on our hold time. We will provide you this breakdown and a written response via email if you would like. Please be sure to email someone directly and not our general email as at this time the case is considered closed and general emails go to a general email box.
6/14/18 - Today 6/14/18 at 8:14 AM CST, I sent an email to Stop IRS debt with the existing email address's that I have since one was not provided.
6/14/18 - Email received from Stop IRS Debt - From: Tax Client Support
Sent: Thursday, June 14, 2018 11:23 AM
To: -email address removed
Subject: RE: BBB CASE#: 614805 (#226969)
Thank you for the email. I will put in the request for this Breakdown of Service. Please note that they take 5-7 business days. Should you have any questions, do not hesitate to let us know.
Sincerely,
Kirsten Phillips
Compliance Manager
StopIRSdebt.com
PLEASE RESPOND DIRECTLY TO THIS EMAIL.
9/17/18 - Email we sent due to nothing provided as stated in the above email We waited 3 months!!
From: Kim
Sent: Monday, September 17, 2018 4:21 PM
To: 'Tax Client Support '
Subject: RE: BBB CASE#: 614805 (#226969)
Good afternoon,
You stated below that the request for Breakdown of Service would take 5-7 Business Days. We have patiently waited a more than adequate amount of time, 3 months. This once again shows the poor service we received, You were so quick to take our money, promise results and delivered nothing! We would like for this to be resolved, we are due a refund.
DO NOT TRUST THIS COMPANY AND DO NOT PAY THEM TO HANDLE YOUR IRS ISSUES. The last response we received after this one was to call them, we call and get no answer, email and get no response. I guess my next step will be to get in touch with the California Attorney General. This was a total scam and nothing but lies were promised.
This is a complete scam. I was in a payment plan prior to contacting StopIRSDebt.com. After 5 months, they were "successfully" able to negotiate a payment plan in the exact amount I had prior set up. So now, I am 5 months behind on payments to the IRS where I would of been on my own. And I'm out the amount of money I sent to these scam artists. They have terrible communication after the first initial contacts to get you signed up. It took 3 emails and 4 phone messages to finally hear back from someone. I DO NOT recommend this company. It is a waste of time and money only to set you back extra time and payments towards your actual debt.
They basically did no more than what I had already done for myself in previous years to work out a payment plan for taxes. I hired them after receiving a notice from the IRS stating that they were going to garnish my wages although I had been paying monthly for years. Desperate I went to STOP IRS Debt and paid them monthly for a total of $1,800. I provided them all the information that they requested and they assured me that they could get a reduction and wipe out the interest fees that the IRS had added to my account. They never called to update me. I had to call them, many times of being put on hold and calling and calling. After one year there was no resolution and I told them that they had not performed and I was disappointed. They reassured me again that they were working on it. Every time I called to complain they would ask me to resend all this information. I have a huge file.
Finally they said they had worked out a pay out plan for me to pay $300 to the IRS month. I requested the amount that I owed and never received it. later I received a notice from the IRS stating I owed another $6,000 for 2015 taxes. I talked to STOP IRS Debt and they informed me that they did not include 2015 in the work they were doing for me. I paid them another $800 for them to handle that. As of this date I have not heard anything from them. Today March 16th I called again and was told that their computer was down and they could not see my account. I faxed the IRS notice to them two times this week and left messges for someone to call me back and they never called.
My boss told me that she thought I was crazy for hiring a company out of state where you can not walk into their office and talk to someone. She is right. When you call them they will get someone to talk to you but it is most always a different person. Is this company just a scam or they operating a phone service instead of helping people with their taxes?
I paid stop IRS debt to help me resolve my tax issues. They were paid for their services and have not resolved my tax issues They are now telling me my case is closed. My tax issues are still here but stop IRS debt is not. They got there money and I still have to take care of my taxes.
This company is a Ripoff. They did nothing to help my financial situation then refused to give me a refund. I called multiple times, I was never given a status update. Just a waste if my time and money with the problem left unresolved. Michelle -Temple Hills, Maryland
I signed a contract with stopirsdebt.com (tax solutions services -name on contract) and paid $3,500. There were to help me negotiate a payment plan and avoid receiving a Notice of Federal Tax Lien (NFTL). I deposited the cash on a saturday and come monday, I changed my mind and wanted my money back. John Bruce, Sr. Tax Advisor, was very adamant that i give them a chance to work on my taxes. As a courtesy, they were to try and reach my ex-business partner (who ripped me off) to obtain a K1 form for the losses i had on my investment. On the contract, my file was to be assigned to a case manager and then, I'll be getting updates from that person on the status of my taxes. I called the company numerous times to get an update to see what was being negotiated with the IRS regarding my tax debt and I couldn't get an answer. After 2-3 months past by, I was very frustrated and filed a BBB complaint and Consumer Business Affairs complaint (LA county) regarding the lack of communication on my tax debt. After filing a BBB complaint, I received a nasty voicemail from John Bruce indicating that they are keeping my money after all the work they did on trying to obtain the k1 form from my ex business partner. I actually emailed him a month or so ago not to work on the K1 anymore as I sued my ex business partner already. I signed the contract in July 2016 and come November 2016, I received a certified mail from the IRS with the NFTL and a currently non collectible letter. This is a clear proof that they didn't do any negotiation with the IRS as stated on the contract. I filed an arbitration with AAA per the contract agreement and they didn't reply to it. This month, I filed a small claims lawsuit against them to try to get my money back and have a hearing date in October 2017.
Stay away! This group did absolutely nothing to help us resolve our tax issues. After they (so called) met multiple times with the IRS on our behalf, they could not even tell us one specific reason given to them by the IRS for why we even owe any money. They did not find or get any reason for the debt, did not negotiate getting any of the penalties, fees or interest dropped, nor did they get us a better payment plan than we could have gotten by directly dealing with the IRS ourselves. They basically stole our $1500 for nothing. Contacting them became almost impossible after the initial contact and became completely impossible after all their fees has been paid. This is a scam group. We are out $1500. Save your money and find a legit group to assist you!!! I personally believe they post their own ratings on the web which is what lured me in to begin with. Not legit. Just run the other way!
October 24, 2016, I did a phone consultation with StopIRSDebt. I said that I wanted help to settle back returns because I had inheritance money and, not only did I want to avoid a bank levy, but I was in the position to settle qith a lump payment. I said I needed copies of returns and I asked if they would act tright away to protect any action while it was getting negotiated. I paid 2300 and signed agreement online. The person I spoke with told me to communicate often and seemed as if he would be my representative. After that, I could not reach him anymore. Then days later, someone else emailed me and said she would be my representative. I was sent a packet to fill out my tax years in question, and I kept saying that I need copies of returns. But they never came. I sent emails so many times asking questions and/or for a reply and one out of ten times I got a reply, but no answers to what I asked. The email replies got even less, and the last one was January 4, over three weeks ago. I have begged for calls or emails. I have sent angry emails. I have tried to get answers by phone. Nothing. On November 16, 2016, I got an IRS notice as a response to my 2015 tax return, with a huge balance due. Nothing about any negotiation. And no answers from StopORSDebt. I had not realized they do not include State tax. When CA sent me a notice to levy and lien in December, I was so distraught. Why, and what is going on? I could not communicate with this company enough to even figure that out. I had to call the number on the form to get any answers. So far I am out 2300.00 and still haven't resolved my taxes, after three months now! Kim
We paid this company 1600.00 in april thinking they help us resolve our tax debt, a few months later they asked us for bankststements. Tax information and your typical house hold bills in july. We trusted them to be working with the IRS and when I would call the rep would say attorney is reviewing it. Well now we have an intent to levy and they won't answer phone. They want you to leave messages. This is a bogus and do not do business with them
Do not use StopIRSdebt, they are a SCAM and will tell you anything to get your money. I am living a nightmare right now with them. They said they could help me with capital gains on some stocks that I accidently sold an bought back in one day (I am new to the stock market and didn't realize what I did and my current tax preparer didn't know how to handle it). I tried to explain what happened and showed Aaron Quinn at stopirsdebt my etrade statement showing that I bought it right back and that it was a "one click" mistake that I would be taxed over $11,000 for. Aaron said that it was an "easy fix" after viewing my etrade statement and that they could help me if I had bought the stock back within 24-48 hours as I did. I was very hesitant and researched him, the company and the BBB before deciding to try them even though they were expensive.
I got all my tax information to them, signed a power of attorney an other documents and set up a payment plan to pay for the preperation of my taxes. After they received the first payment and I was inquiring about the status of my taxes, the preparer informed me that it would be $15,000 more than i was told by Aaron in our initial conversations. After trying to talk to Aaron and my tax preparer, communication became impossible. My taxes are not filed, and I don't know how to resolve this because they won't return my calls, put me on hold, don't answer my emails or just disconnect my call. My initial contact was with Aaron Quinn then I was passed to Jesse Nunez my alledged tax preparer and then to a case manager named Deanna, all of whom will not speak to me so I can fire them or resolve my issues. Do NOT use this company as they are a SCAM and a BBB initial on their credentials is not worth the paper it is written on. I don't want anyone else to go through what I am going through right now so save yourself the time and go to a tax attorney for your issues.
This organization promised to work with the IRS on our personal and business tax problems. we paid $7400.00 in 4 equal payments from our bank accounts.
Nothing was accomplished by this organization to help us. There were Liens and Levy's put against us while these people were hired. In fact they are still under contract. hiring them was suppose to stop the Liens and Levy's and work with the IRS to reduce our tax liability and make payment arrangements.
They made payment arrangements for the business side of $3400.00 p/m. My wife and I contacted the IRS and got it reduced to $1,200.00 p/m. They are supposed to work on our personal tax issues and we never here fronm them only they thought the contract was for the business. It was not hense the $7400.00 contract agreement.
StopIRSDebt.com Reviews
Due to medical issues and divorce, I got caught up in my circumstances and failed to file taxes for multiple years. I made the decision that I wanted to get this resolved, so I looked online for various companies that may be able to assist me with what I thought would be a large sum owed for taxes.
I came across STOPIRSDEBT and it appeared as thought it was a reputable company. So I contacted them and they made it sound as though the sky was falling and that I needed thier services immediately. They put a plan together that would cost me more than $4000 to assist with Federal and one state I was dealing with, and even though it was more money that I could really afford, I thought it the lesser of two evils based on what they told me they could do.
I continued to pay month after month, and nothing from them after the tax files were done and sent it. It was like pulling teeth to get any response out of them for updates. Then when they did, it was always: were in the second phase, or were in the third phase negotiating.
Then when a payment didnt go through, I got all kinds of calls. I advised them that it was funny that when I asked for a return call i get nothing, but when they dont get a payment im flooded with contact.
Now, one year later with supposedly one payment left, they will not respond to any contact attempts. My calls get forwarded to a music line with no prompts, or please wait, NOTHING. As if my number is flagged to be sent there. You sit forever just waiting to see if someone will pick up.
Now, I am getting seizure letters from the state and federal, with no indication that any negotiation having been done. I have gotten letters from the Federal stating that I owe of 12k and the state wants over 7k.
Now Ive spent money I didnt have in an attempt to try and get a reasonable payoff, and schedule with the help of this company, and all I got was the BILL!!!
I WOULD NOT RECCOMEND THIS COMPANY TO ANYONE!!! THEY HAVE LEFT ME HIGH AND DRY AND NEARLY PENNILESS TRYING TO DO WHAT IS RIGHT.
I called them to cancell my account. They told me that an agent would call me. I waited the whole day but did received a call the next day. I could not call them back because of my busy schedule. I was charged again this September 15, 2019.
I really am not satisfied with their services. They don't want to refund my money back simply because I couldn't call them back. This was a ridiculous case.
February 2017 we paid $4200 for tax help with 2013 & 2014 Audits and Amending 2015 & 2016 Taxes. Bottom line, they did not do what they agreed to. We paid $4200 to STOP IRS DEBT. I was assured by Kate McConnell, Senior Tax Adviser that they would handle our 2013 & 2014 Tax Audits and also amend our 2015 & 2016 Taxes.
We ended up handling the 2013 audit ourselves because STOP IRS DEBT did not. The IRS Attorney offered a settlement and STOP IRS DEBT said to take it because this was the best we could get. I sent multiple emails regarding the deadlines for the 2014 tax Audit and received no response. Ultimately nothing was done and our audit was closed and us having to pay the IRS because none of our deductions were allowed.
In regards to the 2015 & 2016 taxes, I sent all of the information they asked for to amend them and again nothing was done. I filed them myself this year. I sent multiple emails asking for updates etc. and they went unanswered. I called and left messages asking to be called back and was not.
We sent the IRS a check for $13,139.88 in December 2017 because nothing had been done and that was what we had to pay. I sent an email on 12/12/17 to STOP IRS DEBT informing them of this and asking for a refund of what we paid because they did not do what they agreed to do. I finally received a call back from Patrick Turner on 1/12/2018 stating that he did not want us to be an unsatisfied customer and that they wanted to apply for abatement of penalties on our account. We completed the forms they asked us to and sent them back. We received a response from the IRS on 2/24/2018, we received a check for $30 for 2013 and the request was denied for 2014, 2015 and 2016.
On 2/24/2018 I sent the following email (Last email sent) to STOP IRS DEBT "Attached are the responses received from the IRS for 2015 and 2016. The request was DENIED. SO at this point we need to know what action you intend to take to resolve the discrepancy in money paid vs. services rendered? We paid for a service and had an agreement of which we paid $4200.00 and NOTHING was done. We feel at this point the right thing for your company to do is to refund our money. We were told that we had nothing to worry about and that you all would take care of everything for 2013, 2014, 2015 and 2016. Please explain to us in detail how you can justify $4200.00 for no more than what you did."
5/3/18 - Response from Stop Irs Debt to the Better Business Bureau complaint we filed. - Client filed for an appeal with the US tax Court on 2013 Audit. We stepped in and spoke to the US Attorney and were able to come to a settlement offer. The IRS originally denied $38,174 worth of expenses. With the settlement agreement, they were accepting $24,780 of those expenses. They also agreed to wave the penalty on 2013.
2014, there were additional issues and IRS requested more and more substantiation. We were not as successful on 2014. We did Amend her 2015 and 2016 returns and provided them to her. We instructed her to file the amendments. We did a substantial amount of work and saved her a good amount of money in addition. As much as we would like to make tax liabilities 100% disappear, that is not what happens. Our job was to amend returns and fight an audit and we did just that. We were successful in saving money. The client's claims that nothing was done is completely false and we have the documentation to show it.
5/14/18 - In response to STOP IRS DEBT's rebuttal.
I spoke to the US Attorney today 5/10/18 at 11:55 am in reference to our 2013 Audit. She stated that at no time did she speak to anyone from Stop IRS Debt in regards to our 2013 Audit. She spoke to me twice on the phone regarding the settlement and then sent a letter, at which time I notified Stop IRS Debt that we were taking the settlement. The numbers that Stop IRS Debt is referencing are numbers directly from the settlement letter we received from the US Attorney and sent to Stop IRS Debt because they asked for a copy.
I have provided proof that Stop IRS Debt was not involved in the settlement offer for the 2013 Audit. As for the 2014 Audit, 2015 amendment and 2016 amendment, STOP IRS DEBT did not provide any information, correspondence or paperwork to us to indicate that these things were being handled/filed with the IRS. What alternative did we have but to take care of it ourselves and then deal with Stop IRS Debt.
When I spoke to Patrick Turner (Manager) on 1/12/18, I told him that the 2015 and 2016 Taxes had not been amended, he said they were sent out. After telling him that they were not received why would they not resend them to us?? We waited until March of 2018 and did it ourselves. If they had provided them to us like they claim, why would we not have filed them instead of doing them ourselves. What they stated makes no sense.
Stop IRS Debt said they did a substantial amount of work and saved us a good amount of money. I would like to know what good amount of money they saved us? In total we are out $17,339.88, $4200 to Stop IRS Debt and $13,139.88 for the Audits that were never taken care of.
In summary Jim and I did all of the work that we paid STOP IRS DEBT to do. We can provide proof of the timeline of communication and the lack of responses. If STOP IRS DEBT wants to continue to question our integrity then they need to provide proof of what they actually did.
If my claim is false then provide me with the documentation that you say you have. We never received one document showing that anything was being done, but yet every time we were asked to send documentation, it was sent.
Fees paid by us $4200, services rendered by Stop IRS Debt - Substandard!
5/15/18 - Response from Stop IRS Debt - We would be happy to provide dates, times, ID#'s and documentation to substantiate our interactions with the IRS. We do ask that you please give us a call, so that we are not posting private sensitive information in a non-secure place. We also do wish to find a resolution to this and discuss refund options. You can call us at your earliest convenience 800.409.1024
6/7/18 - I called 1-800-409-1024 on 5/16/18 at 10:57 am CST, this is an automated system, I sat on hold for 10 minutes and no one picked up. I also sent an email on 5/16/18 explaining that I tried to call and asked for a response via email. I then sent another email on 5/25/18 asking if they intended on responding. To date I have received no call back or email response.
I would like a response in writing stating what their intentions are in regards to our case. We paid them $4200, they provided no services and was dishonest about what was provided.
6/12/18 - Response from Stop IRS Debt - We would be willing to provide a breakdown of service that shows the dates, times and Agents spoken to. We are sorry that the time you called there was a high call volume and you had to wait for 10 minutes, however we can not always anticipate a large amount of calls. We will work on our hold time. We will provide you this breakdown and a written response via email if you would like. Please be sure to email someone directly and not our general email as at this time the case is considered closed and general emails go to a general email box.
6/14/18 - Today 6/14/18 at 8:14 AM CST, I sent an email to Stop IRS debt with the existing email address's that I have since one was not provided.
6/14/18 - Email received from Stop IRS Debt - From: Tax Client Support
Sent: Thursday, June 14, 2018 11:23 AM
To: -email address removed
Subject: RE: BBB CASE#: 614805 (#226969)
Thank you for the email. I will put in the request for this Breakdown of Service. Please note that they take 5-7 business days. Should you have any questions, do not hesitate to let us know.
Sincerely,
Kirsten Phillips
Compliance Manager
StopIRSdebt.com
PLEASE RESPOND DIRECTLY TO THIS EMAIL.
9/17/18 - Email we sent due to nothing provided as stated in the above email We waited 3 months!!
From: Kim
Sent: Monday, September 17, 2018 4:21 PM
To: 'Tax Client Support '
Subject: RE: BBB CASE#: 614805 (#226969)
Good afternoon,
You stated below that the request for Breakdown of Service would take 5-7 Business Days. We have patiently waited a more than adequate amount of time, 3 months. This once again shows the poor service we received, You were so quick to take our money, promise results and delivered nothing! We would like for this to be resolved, we are due a refund.
DO NOT TRUST THIS COMPANY AND DO NOT PAY THEM TO HANDLE YOUR IRS ISSUES. The last response we received after this one was to call them, we call and get no answer, email and get no response. I guess my next step will be to get in touch with the California Attorney General. This was a total scam and nothing but lies were promised.
This is a complete scam. I was in a payment plan prior to contacting StopIRSDebt.com. After 5 months, they were "successfully" able to negotiate a payment plan in the exact amount I had prior set up. So now, I am 5 months behind on payments to the IRS where I would of been on my own. And I'm out the amount of money I sent to these scam artists. They have terrible communication after the first initial contacts to get you signed up. It took 3 emails and 4 phone messages to finally hear back from someone. I DO NOT recommend this company. It is a waste of time and money only to set you back extra time and payments towards your actual debt.
They basically did no more than what I had already done for myself in previous years to work out a payment plan for taxes. I hired them after receiving a notice from the IRS stating that they were going to garnish my wages although I had been paying monthly for years. Desperate I went to STOP IRS Debt and paid them monthly for a total of $1,800. I provided them all the information that they requested and they assured me that they could get a reduction and wipe out the interest fees that the IRS had added to my account. They never called to update me. I had to call them, many times of being put on hold and calling and calling. After one year there was no resolution and I told them that they had not performed and I was disappointed. They reassured me again that they were working on it. Every time I called to complain they would ask me to resend all this information. I have a huge file.
Finally they said they had worked out a pay out plan for me to pay $300 to the IRS month. I requested the amount that I owed and never received it. later I received a notice from the IRS stating I owed another $6,000 for 2015 taxes. I talked to STOP IRS Debt and they informed me that they did not include 2015 in the work they were doing for me. I paid them another $800 for them to handle that. As of this date I have not heard anything from them. Today March 16th I called again and was told that their computer was down and they could not see my account. I faxed the IRS notice to them two times this week and left messges for someone to call me back and they never called.
My boss told me that she thought I was crazy for hiring a company out of state where you can not walk into their office and talk to someone. She is right. When you call them they will get someone to talk to you but it is most always a different person. Is this company just a scam or they operating a phone service instead of helping people with their taxes?
I paid stop IRS debt to help me resolve my tax issues. They were paid for their services and have not resolved my tax issues They are now telling me my case is closed. My tax issues are still here but stop IRS debt is not. They got there money and I still have to take care of my taxes.
This company is a Ripoff. They did nothing to help my financial situation then refused to give me a refund. I called multiple times, I was never given a status update. Just a waste if my time and money with the problem left unresolved. Michelle -Temple Hills, Maryland
I signed a contract with stopirsdebt.com (tax solutions services -name on contract) and paid $3,500. There were to help me negotiate a payment plan and avoid receiving a Notice of Federal Tax Lien (NFTL). I deposited the cash on a saturday and come monday, I changed my mind and wanted my money back. John Bruce, Sr. Tax Advisor, was very adamant that i give them a chance to work on my taxes. As a courtesy, they were to try and reach my ex-business partner (who ripped me off) to obtain a K1 form for the losses i had on my investment. On the contract, my file was to be assigned to a case manager and then, I'll be getting updates from that person on the status of my taxes. I called the company numerous times to get an update to see what was being negotiated with the IRS regarding my tax debt and I couldn't get an answer. After 2-3 months past by, I was very frustrated and filed a BBB complaint and Consumer Business Affairs complaint (LA county) regarding the lack of communication on my tax debt. After filing a BBB complaint, I received a nasty voicemail from John Bruce indicating that they are keeping my money after all the work they did on trying to obtain the k1 form from my ex business partner. I actually emailed him a month or so ago not to work on the K1 anymore as I sued my ex business partner already. I signed the contract in July 2016 and come November 2016, I received a certified mail from the IRS with the NFTL and a currently non collectible letter. This is a clear proof that they didn't do any negotiation with the IRS as stated on the contract. I filed an arbitration with AAA per the contract agreement and they didn't reply to it. This month, I filed a small claims lawsuit against them to try to get my money back and have a hearing date in October 2017.
Stay away! This group did absolutely nothing to help us resolve our tax issues. After they (so called) met multiple times with the IRS on our behalf, they could not even tell us one specific reason given to them by the IRS for why we even owe any money. They did not find or get any reason for the debt, did not negotiate getting any of the penalties, fees or interest dropped, nor did they get us a better payment plan than we could have gotten by directly dealing with the IRS ourselves. They basically stole our $1500 for nothing. Contacting them became almost impossible after the initial contact and became completely impossible after all their fees has been paid. This is a scam group. We are out $1500. Save your money and find a legit group to assist you!!! I personally believe they post their own ratings on the web which is what lured me in to begin with. Not legit. Just run the other way!
October 24, 2016, I did a phone consultation with StopIRSDebt. I said that I wanted help to settle back returns because I had inheritance money and, not only did I want to avoid a bank levy, but I was in the position to settle qith a lump payment. I said I needed copies of returns and I asked if they would act tright away to protect any action while it was getting negotiated. I paid 2300 and signed agreement online. The person I spoke with told me to communicate often and seemed as if he would be my representative. After that, I could not reach him anymore. Then days later, someone else emailed me and said she would be my representative. I was sent a packet to fill out my tax years in question, and I kept saying that I need copies of returns. But they never came. I sent emails so many times asking questions and/or for a reply and one out of ten times I got a reply, but no answers to what I asked. The email replies got even less, and the last one was January 4, over three weeks ago. I have begged for calls or emails. I have sent angry emails. I have tried to get answers by phone. Nothing. On November 16, 2016, I got an IRS notice as a response to my 2015 tax return, with a huge balance due. Nothing about any negotiation. And no answers from StopORSDebt. I had not realized they do not include State tax. When CA sent me a notice to levy and lien in December, I was so distraught. Why, and what is going on? I could not communicate with this company enough to even figure that out. I had to call the number on the form to get any answers. So far I am out 2300.00 and still haven't resolved my taxes, after three months now! Kim
We paid this company 1600.00 in april thinking they help us resolve our tax debt, a few months later they asked us for bankststements. Tax information and your typical house hold bills in july. We trusted them to be working with the IRS and when I would call the rep would say attorney is reviewing it. Well now we have an intent to levy and they won't answer phone. They want you to leave messages. This is a bogus and do not do business with them
Do not use StopIRSdebt, they are a SCAM and will tell you anything to get your money. I am living a nightmare right now with them. They said they could help me with capital gains on some stocks that I accidently sold an bought back in one day (I am new to the stock market and didn't realize what I did and my current tax preparer didn't know how to handle it). I tried to explain what happened and showed Aaron Quinn at stopirsdebt my etrade statement showing that I bought it right back and that it was a "one click" mistake that I would be taxed over $11,000 for. Aaron said that it was an "easy fix" after viewing my etrade statement and that they could help me if I had bought the stock back within 24-48 hours as I did. I was very hesitant and researched him, the company and the BBB before deciding to try them even though they were expensive.
I got all my tax information to them, signed a power of attorney an other documents and set up a payment plan to pay for the preperation of my taxes. After they received the first payment and I was inquiring about the status of my taxes, the preparer informed me that it would be $15,000 more than i was told by Aaron in our initial conversations. After trying to talk to Aaron and my tax preparer, communication became impossible. My taxes are not filed, and I don't know how to resolve this because they won't return my calls, put me on hold, don't answer my emails or just disconnect my call. My initial contact was with Aaron Quinn then I was passed to Jesse Nunez my alledged tax preparer and then to a case manager named Deanna, all of whom will not speak to me so I can fire them or resolve my issues. Do NOT use this company as they are a SCAM and a BBB initial on their credentials is not worth the paper it is written on. I don't want anyone else to go through what I am going through right now so save yourself the time and go to a tax attorney for your issues.
This organization promised to work with the IRS on our personal and business tax problems. we paid $7400.00 in 4 equal payments from our bank accounts.
Nothing was accomplished by this organization to help us. There were Liens and Levy's put against us while these people were hired. In fact they are still under contract. hiring them was suppose to stop the Liens and Levy's and work with the IRS to reduce our tax liability and make payment arrangements.
They made payment arrangements for the business side of $3400.00 p/m. My wife and I contacted the IRS and got it reduced to $1,200.00 p/m. They are supposed to work on our personal tax issues and we never here fronm them only they thought the contract was for the business. It was not hense the $7400.00 contract agreement.