Stay away from this company. The service is horrible. I signed an initial 3-year contract on November 4, 2020, after talking with John Laughlin and agreeing to a monthly service fee of $54.00 monthly. When I received my first bill it was $64.95. I called and was told that the billing was correct and it was the amount I was quoted, which is false because I have the quote in writing. I asked by phone and email for a copy of the contract I signed through DocuSign and was never provided one.
The installation dragged on and was not completed until after I received my first bill. I had to call and remind them to get them to come out and finish the job as they had not installed the sensors for my garage doors.
When I received Laughlin's sales pitch he told me that having a monitored system was better because their staff would come right out and fix any system problems, and respond to an alarm after confirmation that it was not accidental. My panel (under warranty) and radio signal stopped working on Thursday, 6-3-2021.
After multiple phone calls to troubleshoot the problem unsuccessfully with both Jamie and Rick, Jamie told me she could not have a service person out until Monday between 8 and 10. I phoned their office on Monday at 11:45 because they had not shown up. The person that took my call said Jamie had scheduled me for the 14th as that was the first available! Eleven days response time after a service request from a security monitoring service is outrageous.
At this point, I am looking for a way to cancel this contract legally.
Sting Alarm, Inc. Reviews
Stay away from this company. The service is horrible. I signed an initial 3-year contract on November 4, 2020, after talking with John Laughlin and agreeing to a monthly service fee of $54.00 monthly. When I received my first bill it was $64.95. I called and was told that the billing was correct and it was the amount I was quoted, which is false because I have the quote in writing. I asked by phone and email for a copy of the contract I signed through DocuSign and was never provided one.
The installation dragged on and was not completed until after I received my first bill. I had to call and remind them to get them to come out and finish the job as they had not installed the sensors for my garage doors.
When I received Laughlin's sales pitch he told me that having a monitored system was better because their staff would come right out and fix any system problems, and respond to an alarm after confirmation that it was not accidental. My panel (under warranty) and radio signal stopped working on Thursday, 6-3-2021.
After multiple phone calls to troubleshoot the problem unsuccessfully with both Jamie and Rick, Jamie told me she could not have a service person out until Monday between 8 and 10. I phoned their office on Monday at 11:45 because they had not shown up. The person that took my call said Jamie had scheduled me for the 14th as that was the first available! Eleven days response time after a service request from a security monitoring service is outrageous.
At this point, I am looking for a way to cancel this contract legally.