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Sterling Jewelers Inc.


Country United States
State Ohio
City Akron
Address 375 Ghent Road
Phone 800-527-8029
Website https://www.kay.com

Sterling Jewelers Inc. Reviews

  • Mar 20, 2018

We had Jared set a perfect diamond, from another ring, into a new setting and ring purchased from them. Two weeks after Jared cleaned and inspected the ring, the stem holding the diamond in place broke and the diamond was lost. We took the ring back to the store and their Gemologist confirmed that the stem did indeed break due to a weakness in the stem construction material. However they refused any liability to replace the stone because it was not purchased from them. We contend it was the ring's fault and not the diamond's that the stem broke and therefore Jared should replace the missing stone according to their normal guarantee with rings that they sell.

  • Oct 14, 2016

I've purchased a beautiful 3ct.diamond bracelet and Movado watch last year as a Christmas gift to myself. But it was purchased through kays credit , I made payments every month. Then this year in may I lost my job and was put on this program where I could make lower payments. But I got sick and lost my job all together and payments added up so I then was told to send these items back because they was going to settle for $3700 . So I went to 3 or 4 different places trying to sell these items and this is where the disappointment came in . Because in this jewelry store they charged me $4500 for the bracelet and $2600 for the watch. But all the private jewelers I went said the bracelet was poor quality diamonds so they could only give me $300. What the ? U can imagine I was pissed and very very disappointed. So I returned the items back to kays and they told me I still owe $2000. How ! If you claim your stuff is of quality and I do understand these places do mark ups , then that means they have a serious problem. Because I shouldn't have been charged thousands of dollars if the bracelet was only worth a couple hundreds. And if there settling for $3700 then should I be still trying to give them $2000?

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