I subscribed to this paper for 6 months and paid up front. I specifically let the salesman know I only wanted 6 months, as I was moving after that time.
Star-Telegram continued to throw papers for two more months. Then they sent me bills demanding the amount of about $18.00. I let them know I requested only thhe time period of 6 months so anything after that was not my responsibility. Then they turned my bill over to collection agency.
This is very unethical. I told them legally if they continued to give me a product I did ot request is is not my responsibility to pay for it, they told me newspapersare different, you must pay!!!
I have since filed complaint with state Attorney General,will file with local BBB.
Anyone that experiences this needs to file with State Attorney General so they can trend thi and they will investigate this fraud. Maybe we victims should file class action Lawsuit against this outfit!
Per the terms of service noted in the Renewal Subscription Notice dated 9.20.2017 the subscription would "automatically renew after the initial term at the current rate unless you tell us to cancel.” The start date of the new service would be “09/20/17” listed on this notice. This is the only notice I have received since my initial purchase.
I provided call history from 09/19/17 that shows a 9 minute phone call from my number as listed on my account where I cancelled my service. This was my third attempt calling customer service due to their limited hours. Today, January 10th, I received my only other correspondence from the Star Telegram in the from of two notices both dated January 3rd. One is an initial notice of a past due balance due ($16.73) and the second is a collections notice from A.R.M. Their salesman do not have an issue calling me late at night - post nine PM.
However, it takes multiple tries to cancel my prepaid service because of their extremely limited customer service hours. Then after canceling my service, I receive both a collections notice and a past due notice one the same day, dated the same day? Since I have canceled they have left me multiple message trying to get me to resubscribe and I have not received the paper. However, I have a bill and collections notice for something. I did everything exactly to per the Terms of Service yet my credit and time is still being wasted.
Star-Telegram Reviews
I subscribed to this paper for 6 months and paid up front. I specifically let the salesman know I only wanted 6 months, as I was moving after that time.
Star-Telegram continued to throw papers for two more months. Then they sent me bills demanding the amount of about $18.00. I let them know I requested only thhe time period of 6 months so anything after that was not my responsibility. Then they turned my bill over to collection agency.
This is very unethical. I told them legally if they continued to give me a product I did ot request is is not my responsibility to pay for it, they told me newspapersare different, you must pay!!!
I have since filed complaint with state Attorney General,will file with local BBB.
Anyone that experiences this needs to file with State Attorney General so they can trend thi and they will investigate this fraud. Maybe we victims should file class action Lawsuit against this outfit!
Per the terms of service noted in the Renewal Subscription Notice dated 9.20.2017 the subscription would "automatically renew after the initial term at the current rate unless you tell us to cancel.” The start date of the new service would be “09/20/17” listed on this notice. This is the only notice I have received since my initial purchase.
I provided call history from 09/19/17 that shows a 9 minute phone call from my number as listed on my account where I cancelled my service. This was my third attempt calling customer service due to their limited hours. Today, January 10th, I received my only other correspondence from the Star Telegram in the from of two notices both dated January 3rd. One is an initial notice of a past due balance due ($16.73) and the second is a collections notice from A.R.M. Their salesman do not have an issue calling me late at night - post nine PM.
However, it takes multiple tries to cancel my prepaid service because of their extremely limited customer service hours. Then after canceling my service, I receive both a collections notice and a past due notice one the same day, dated the same day? Since I have canceled they have left me multiple message trying to get me to resubscribe and I have not received the paper. However, I have a bill and collections notice for something. I did everything exactly to per the Terms of Service yet my credit and time is still being wasted.