HP desktop Slimline PC-270-p0xx, product # Z5L82AA#ABA, was not able to update, which in turn slowed the computer down. This is an older computer ( 4/2018) ATT I was ready to purchase a new tower. I spoke to sales assoc and agreed to a free PC tune-up. I left my computer with them on March 4, 2023 expecting to hear back in 24 hours. The computer was not ready until March 7. Upon pickup I was told all problems had been resolved and updates would go through. When I restarted my computer, the same thing occurred: system would not boot up, and when it did, kept displaying the same message "Computer will not update, no changes have been made to your computer. After 2 hours, it finally went to the home screen. To date, this computer has not been able to install any updates. I called and spoke to head of tech department. He was very rude and condescending and began to raise his voice. I spoke to other employees who said I should bring it into the store and they will manually force the updates. I can’t take my computer to Staples on a continuous basis. I was not informed when I picked up my computer that the update problem had not been resolved. When I spoke to one employee, over the phone, he told me I should have been told this. That this problem is on Microsoft’s end. Yes, they installed a virus protection program. I could have easily installed McAfee by myself. I would also have preferred to pay that money towards a new computer. When I asked about a refund on this service to be applied to a new computer, I was told that was impossible. So I knew this was their stance when I began contacting corporate office. Since then I have contacted Staples with an email describing all of the above 3/25, and 3/29. I have only received generic responses. I mailed my letter and attachments on 4/8. No response. I have called corporate off on4/19 and told then and 2 other phone calls, they would get back to me by end of working day…..no response until the third received a short email saying store would not issue refund followed by the response we are happy when customers offer us the opportunity to correct a situation and regain customer satisfaction. Another condescending, useless response which indicates their lack of truly investigating my issue. They should have given me credit towards a new PC which I initially wanted to do but was strong armed into buying their service plan.
Same thing happend to me from the same company that happend to Melanie Osterhouse report
i order two refurbished computers from this computer and i have not got any other info expect the paypal account that took the money is paypal Habibajewel 4029357733 caus
i made the order on January 28 2021 and i went back to check the status or the order on January 29 2021 and found out still the same pending then i checked my email nothing and so i looked up the info of the company with the address which led me here
On Dec 3, 2019, I left a single sheet of paper to be copied. Was told to come back in an hour or so. I picked up the copies, paid the bill. In reviewing the receipt today, I noticed the $13.08 "express" charge, a 29.95% increase. The manager termed that a :small" increase, 1/3 more.
No one told me of any extra charge. The manager said I should have read the screen; instead I listened to the staff, who just said copies would be ready in an hour or so--the surcharge should have been specified at that time. I'll find another copy center next time. Just wanted to alert others to be careful of a slick upgrade practice.
They tell me I have $34 in rewards that can be used anytime instore or online. I go to use it online and it says it doesn't exist. I call and they tell me that I can't use my rewards because they changed it to a recycling reward. I tell them that is not what the coupon says. It says nothing about recycling and it clearly states it can be used anytime on any order either in store or online.
They refuse to give us the $34 off that we have earned. STAPLES IS A RIP OFF AND IS USING EXCUSES TO GET OUT OF GIVING PEOPLE THE REWARDS THEY EARNED. THAT IS FALSE ADVERTSING AND THEY SHOULD BE PUNISHED FOR FALSE ADVERTISING!
Staples used a fraudulent add to get $15 for one notebook when their add displayed 6.. The refused to send me 5 more. They charged $9.95 shipping for a small spiral notebook.
It was disgusting that the corporation would use such deceptive advertising. The receipt I received with the one notebook states "TOTAL VALUE OF ORDER: 5.30" then below that is the following text: "THIS IS NOT AN INVOICE." Still, I was charged over $15 for only one notebook.
Have anyone every use a promotional, rebate, gift or similar cards to make purchase online? The purchase amount would automatically subtract the discount and you pay the remaining balance.
When I was checking out at Staples.com using the rebate card issued from Staples, the card was declined because the purchase amount is bigger then the rebate card without giving me the chance to pay the remaining balance.
After online chat, website look up within Staples, and many re-routing inside the 800 numbers, the service center manager said that the system automatically cancel and decline the transaction because Staples will not allow purchase when using rebate cards that has smaller amount than the purchase price. So whatever the amount of the rebate card has is taken back to Staples. If customer request to have the rebate card back, which most people will, it will take approximately 30 days and during that time the service fee, plastice replacement fee and cancellation & manual check issuance fee all applied.
Purchased the trial bottle for $5.99 and was later charged $92.99. Was told that because I didn't call to cancel after the trial period that I was charged the full price of $92.99. Customer service acted as if they would look into it, but gave a generic message about company policies and how her hands were tied, then rudely hung up to avoid further interaction.
There was no fine print on my receipt or anywhere on the form that I filled out and submitted during the ordering process that spoke of any future charges.
I ordered a free trial of Garcinia Go and Green Coffee Go and was charged $5.99 and $5.97 for shipping. Should have suspected something when my credit card company called and questioned the charges.
The following month I am charged $92.99 and $92.97 for these trial bottles. When I called the company I was told I did not respond in 15 days so I am being billed for the trial bottles. The only thing the rep could do was cancel my auto shipment for the future or offer me future payments of $19.99 a month.
We got ripped off with Garcinia GO & Green Coffee Go too. Husband thought he ordered a free trial. Received 2 bottles & got charged for shipping & then our next billing statement got charged $92.99+$92.97 + $92.99 + $92.97 for total $372. Called, they said he did not cancel within 14 days so no refund. They offereda discounton next order, we said no!.. They offerred 25% refud but would not refund the entire amount. Our credit card company (USAA) reversed the charges and will investigate further. Yay USAA!! Customer beware.
I moved and recently found 2 Rewards Cards. When I presented them to the cashier, I was told that they were expired. I talked to the manager and he told me that I must call the number on the back of the card. After many tries, I could not be connected to a person. I talked to the store manager again and was told that I could also enter my claim online. There is no such way to recover my reward online. I feel that I have been ripped off by $20 each card. They are no longer my supplier.
I shop at Staples both online and in store frequently and received an email showing a list of office chairs that were on sale, so I decided to go online and purchase one from Staples.
When I got to the Staples website, I saw a banner advertising "Verify your business and get $25 off your next online purchase of $50 or more." So I clicked the Get Started and it led me to another page that showed again "Business Exclusive Deal! Verify your business and get $25 off your first online purchase of $50 or more." So I filled in my information as required and afterwards, I was led to another page with a confirmation code, but this time, there were additional requirements that specifically said "regular priced merchandise". This of course meant I was not able to use this discount for my chair. I was upset and felt that not only was this trickery, but false advertisment. When something additional is required afterwards, that constitutes false advertisement.
This "regular priced merchandise" should have been disclosed prior to me submitting my information.
So, I went online and clicked the chat button and tried to explain my situation. The representative tried to do everything in his power to avoid giving me the $25 off $50 as advertised. I refused his offer of $20 off and then $25 off $100 purchase. You see, my chair that I was ready to purchase was $99 and $1 shy of his $100 requirement.
He told me there was nothing more he could do for me and said I didn't lose anything when I signed up! Really? I just submitted my information to Staples so I could get emails and advertisements with the intention of being rewarded with a $25 off coupon to use for my next online purchase.
When stores operate like this and customer service has an attitude, I say avoid this store. I will never shop at Staples again. Maybe Office Max will appreciate my loyalty.
I purchased printer cartridges for my home printer approximately 4 months ago and when doing so returned 12 to 18 used cartridges for their $2 reward credit program period I was told the credits could not be applied to that purchase however it would be on my rewards account for future use. The sales lady did not mention that any credits for that day would expire in 30 days. I was told that the credits would be applied to my next purchase of printer cartridges.
Imagine my surprise when today I went to my local Staples and no credit was on my account. After speaking with the supervisor, calling the helpline, and waiting for over 20 minutes on hold no results or compensation were forthcoming. Staples computer printer cartridge recycle program is a scam they have lost my my patronage and my family's patronage!!!!! Staples rewards program sucks!!!! I can only imagine the millions of dollars that they have quote unquote stolen from misinformed ( lied to) consumers. SHAME ON YOU STAPLES.
Staples charges high prices for office paper and offer generous rebates if you buy during their promotion. I have been hosed before by their rebate system. This time I purchased their paper and got the rebate card a few months later for full rebate value. A month later Metabank (the issurer of the card) decreased the value of the card by more than 1/2 with no explaination. Employees of Staples say Staples has no input to their rebate card and you need to call the bank. The bank has no contact info. Buy your paper elsewhere.
Item was purchased on 2/9/2017. I called as soon as I got the notice which was 2/21/2017. I was told "Not a problem", we have found this order, we will update your file, we will get this processed
I've been denied again. Same information, stating nothing could be found with credit card transaction number. Item was paid for online, I went to store to pick it up within an hour. I've been told credit card transaction number cannot be located.
Store denies I ever picked up product even though I have signed a receipt stating I picked it up.
There is an "easy rebate" of $40 on this item. Staples is denying payment for this. I don't have time to babysit Staples so they can do what they need to do for customers which is process their rebates.
I wanted to buy a HP laptop during Black Friday. Store Manager told me it would still be available on (Cyber) Monday.
On Monday, I walk into the store and purchase the item - the price is still on display, the Store Manager tells me that while it is not in stock in the store anymore, it will be shipped to me. She charges my Credit Card, item is expected in six days. Four days later, while checking the item online, I see a CANCELLED sign. Store Manager explains that it was a limited items deal (item is still showing on stock, but for full price now).
Seven days later, no credit on my CC from Staples. The charge for the laptop which was sold to me although not on stock has now been deducted from my bank account.
I might receive a credit on my new next statement...
Of course, Staples is "sorry for the inconvenience this must have caused"
I purchased a laptop from the Staples website in June of 2016 a Gigabyte T1000 and in October of 2016 I began receiving a pop up message that I may be a victim of software counterfeiting and that this was NOT a genuine copy of windows 7 .
The lap top arrived with a Product license key number to set up the windows which it did so with NO problems at the time of set up.
However only months later now I am receiving this message . I have tried to resolve this with Staples and they are totally ignoring the fact they sold a lap top with fraudulent software. I also tried through our BBB here in Canada who only did emails back and forth between myself and Staples and because Staples will NOT resolve or take integreity to resolve this matter they as of today closed my claim, with NO resolution.
Staples refused to resolve this issue, I have reported the fraud to Microsot and to our local Omsbudsman in hopes of somone taking ownership for this illegal software being sold to unsuspecting consumers.
I will NEVER EVER deal with Staples or any of their products again , they had an easy resolution to replace the fraudulent software with a genunine Licensed copy of the windows and REFUSED to do so.
NOW i am left with a laptop with a version of windows that is not genuine and WILL never update.
Staples offers reports and my name is in the system of the store when I give my phone number. I asked how do I get the points and I am told by the store to go online.
Customers in the store say they receive email from the store and are so informed.
I am not receiving any emails from Staples and the loal store says it cannot help. I asked to speak to the manager and could not while in the store. I called later and I was put on hold for 20 minutes when my phone battery went low.
I have a complaint about Staples both locally and corporate. I have no idea how to reach corporate.
People say just do not shop there but I think something needs to be done. No one at the local store will assist you.
Staples Canada Has The Worst, Customer No Service Ever!
The Staples Canada Head Office In Richmond Hill, Ontario Canada Will Not Help You And Is As Cheap And Selfish As Possible!
Back on Sunday, July 24, 2016, I spent $452.70 of my hard earned money to buy my Very First Acer ES1-531-C6FQ Laptop which was purchased at Your Staples Canada Store # 15 Which Is Located At: 3150 Dufferin Street, Toronto, Ontario Canada M6A 2T1
(416) 785-5335.
For Your Information: I have always been loyal to HP because of what I get for my money, however, it was time for a Change since my previous laptop was dying out and so I chose to give Acer Inc a Chance!
However, I am very disappointed in your laptop due to the following reasons:
1) When I Am Online, It Is Quite Slow. I am Not sure if it has to do with the Ram or Memory, but I find your model to be quite slower compared to what I had bought the last time with HP.
2) Your laptop does Not Come With A CD/DVD Drive like my HP came with.
I seriously did Not know this and Assumed that All Laptops come with the CD/DVD Drive and Yours Requires The Customer To Buy It in which I find to be Quite Selfish And Ridiculous because my last
HP Laptop Included The CD/DVD Drive on the Right Side Of The Laptop!
That Is Not Fair At All and I am Far From Happy because of that as well!
Please NOTE: During My In-Store Experience, Your Sales Representative New Very Little About The Laptop That I Just Purchased, Including Not Even Having The Liberty, Nor The Honesty Of Informing Me Of Whether It Came With A Built-In CD/DVD Player Or Not!
Please Also NOTE: When I Asked If My One Year Warranty Would Be Valid To Use In The United States Since I Permanently Live In Los Angeles, California, He Did Not Know The Answer Either!
How Ridiculous?
This Is Considered To Be Very Unprofessional Coming From The Retail Side Of Your Business!
Later Results: After emailing their corporate executives earlier on today, I did get a response back from their Canadian Head Office out in Richmond Hill, Ontario Canada today at 2:56 P.M. from the phone number of: (905) 737-1147 and the Woman I spoke to was Extremely Rude, Controlling and Had Excuses For Everything.
She Refused to Treat Me Proper as a Staples Inc. Customer and told ME that she will NOT Upgrade Me to a Better Model and just told me to Return The Product Back For A Refund and to Spend More Money If I Want A Proper Working Laptop!
Ridiculous!
She also told ME that I Got What I Paid For!
This to ME is Beyond Low, Disgusting, Pitiful, Unreliable, Unhelpful, Uncaring Service that I personally did Not Deserve!
During our phone conversation, she was trying Very Hard To Control My Anger and The Tone Of My Voice in which I take Offense To!
This had to be One Of The Worst Customer No Service Experiences That I Ever Had With A Major Store and Hopefully The Last!
Final Thoughts: I know that she CAN Afford To Take Care Of Me Properly as a Staples Inc. Customer, but Out Of Greed And Selfishness, she Will Not!
I also believe that she has been told and trained to Give Back As Little To The Customer As Possible!
I most likely will be Returning The Laptop Back Within The 14 Days and Buying One Back In The United States where the Service is so Much Better!
I bought products from Staples under a rebate offer of $32. They sent me the card and it expired soon after issue. The agreement clearly states that the rebate does not expire., but the number on the card does. The problem is the phone number on the card and in the agreement ring to unmanned line with worthless drivel and of no use whatsoever. Two emails were not replied to asking for a new card.
This system is purposefully set up to make it impossible to receive a rebate especially if the date expires. I would recommend that no one buy products at Staples especially if the main motivation for a purchase is a rebate card. Spend your money and time elsewhere.
On June 7, 2015 I purchased a shredder from Staples in Davie, FL. The reason I purchased the unit i did, is b/c in big bold letters the sign indicated $25.00 rebate. The rebate was to be in the form of a $25.00 VISA card.
When I submitted my rebate, online, I was told that my rebate would be delivered to me within 15 days. It is now August 2, 2015, clearly much more than 15 days - almost 60 days and still no rebate.
In the 2 communicaes I've had w/Staples, July 9 and July 30, again I was told it would be 15 days and my VISA will be delivered.
I've lost complete faith and trust in Staples. Whenever I am in need of office supplies, it will be Office Depot that I will frequent.
Staples Inc. Reviews
HP desktop Slimline PC-270-p0xx, product # Z5L82AA#ABA, was not able to update, which in turn slowed the computer down. This is an older computer ( 4/2018) ATT I was ready to purchase a new tower. I spoke to sales assoc and agreed to a free PC tune-up. I left my computer with them on March 4, 2023 expecting to hear back in 24 hours. The computer was not ready until March 7. Upon pickup I was told all problems had been resolved and updates would go through. When I restarted my computer, the same thing occurred: system would not boot up, and when it did, kept displaying the same message "Computer will not update, no changes have been made to your computer. After 2 hours, it finally went to the home screen. To date, this computer has not been able to install any updates. I called and spoke to head of tech department. He was very rude and condescending and began to raise his voice. I spoke to other employees who said I should bring it into the store and they will manually force the updates. I can’t take my computer to Staples on a continuous basis. I was not informed when I picked up my computer that the update problem had not been resolved. When I spoke to one employee, over the phone, he told me I should have been told this. That this problem is on Microsoft’s end. Yes, they installed a virus protection program. I could have easily installed McAfee by myself. I would also have preferred to pay that money towards a new computer. When I asked about a refund on this service to be applied to a new computer, I was told that was impossible. So I knew this was their stance when I began contacting corporate office. Since then I have contacted Staples with an email describing all of the above 3/25, and 3/29. I have only received generic responses. I mailed my letter and attachments on 4/8. No response. I have called corporate off on4/19 and told then and 2 other phone calls, they would get back to me by end of working day…..no response until the third received a short email saying store would not issue refund followed by the response we are happy when customers offer us the opportunity to correct a situation and regain customer satisfaction. Another condescending, useless response which indicates their lack of truly investigating my issue. They should have given me credit towards a new PC which I initially wanted to do but was strong armed into buying their service plan.
Same thing happend to me from the same company that happend to Melanie Osterhouse report
i order two refurbished computers from this computer and i have not got any other info expect the paypal account that took the money is paypal Habibajewel 4029357733 caus
i made the order on January 28 2021 and i went back to check the status or the order on January 29 2021 and found out still the same pending then i checked my email nothing and so i looked up the info of the company with the address which led me here
On Dec 3, 2019, I left a single sheet of paper to be copied. Was told to come back in an hour or so. I picked up the copies, paid the bill. In reviewing the receipt today, I noticed the $13.08 "express" charge, a 29.95% increase. The manager termed that a :small" increase, 1/3 more.
No one told me of any extra charge. The manager said I should have read the screen; instead I listened to the staff, who just said copies would be ready in an hour or so--the surcharge should have been specified at that time. I'll find another copy center next time. Just wanted to alert others to be careful of a slick upgrade practice.
They tell me I have $34 in rewards that can be used anytime instore or online. I go to use it online and it says it doesn't exist. I call and they tell me that I can't use my rewards because they changed it to a recycling reward. I tell them that is not what the coupon says. It says nothing about recycling and it clearly states it can be used anytime on any order either in store or online.
They refuse to give us the $34 off that we have earned. STAPLES IS A RIP OFF AND IS USING EXCUSES TO GET OUT OF GIVING PEOPLE THE REWARDS THEY EARNED. THAT IS FALSE ADVERTSING AND THEY SHOULD BE PUNISHED FOR FALSE ADVERTISING!
Staples used a fraudulent add to get $15 for one notebook when their add displayed 6.. The refused to send me 5 more. They charged $9.95 shipping for a small spiral notebook.
It was disgusting that the corporation would use such deceptive advertising. The receipt I received with the one notebook states "TOTAL VALUE OF ORDER: 5.30" then below that is the following text: "THIS IS NOT AN INVOICE." Still, I was charged over $15 for only one notebook.
Is this the new way to make profit for Staples?
Have anyone every use a promotional, rebate, gift or similar cards to make purchase online? The purchase amount would automatically subtract the discount and you pay the remaining balance.
When I was checking out at Staples.com using the rebate card issued from Staples, the card was declined because the purchase amount is bigger then the rebate card without giving me the chance to pay the remaining balance.
After online chat, website look up within Staples, and many re-routing inside the 800 numbers, the service center manager said that the system automatically cancel and decline the transaction because Staples will not allow purchase when using rebate cards that has smaller amount than the purchase price. So whatever the amount of the rebate card has is taken back to Staples. If customer request to have the rebate card back, which most people will, it will take approximately 30 days and during that time the service fee, plastice replacement fee and cancellation & manual check issuance fee all applied.
Purchased the trial bottle for $5.99 and was later charged $92.99. Was told that because I didn't call to cancel after the trial period that I was charged the full price of $92.99. Customer service acted as if they would look into it, but gave a generic message about company policies and how her hands were tied, then rudely hung up to avoid further interaction.
There was no fine print on my receipt or anywhere on the form that I filled out and submitted during the ordering process that spoke of any future charges.
Los Angeles, California 90016
Thursday, August 31, 2017
c/o V.I.P. Corporate Executive
STAPLES
500 Staples Drive
Framingham, Massachusetts 01702
508-253-5000
Regarding: Very Serious Complaint!
Dear Staples Executive:
Good Morning or Good Afternoon to You!
How is your day today in sunny Framingham, Massachusetts and/or wherever else You are in the World?
My day is going fine, thank you, except due to the Fact that back on Wednesday, August 30, 2017 at approximately 6:00 p.m
I ordered a free trial of Garcinia Go and Green Coffee Go and was charged $5.99 and $5.97 for shipping. Should have suspected something when my credit card company called and questioned the charges.
The following month I am charged $92.99 and $92.97 for these trial bottles. When I called the company I was told I did not respond in 15 days so I am being billed for the trial bottles. The only thing the rep could do was cancel my auto shipment for the future or offer me future payments of $19.99 a month.
We got ripped off with Garcinia GO & Green Coffee Go too. Husband thought he ordered a free trial. Received 2 bottles & got charged for shipping & then our next billing statement got charged $92.99+$92.97 + $92.99 + $92.97 for total $372. Called, they said he did not cancel within 14 days so no refund. They offereda discounton next order, we said no!.. They offerred 25% refud but would not refund the entire amount. Our credit card company (USAA) reversed the charges and will investigate further. Yay USAA!! Customer beware.
I moved and recently found 2 Rewards Cards. When I presented them to the cashier, I was told that they were expired. I talked to the manager and he told me that I must call the number on the back of the card. After many tries, I could not be connected to a person. I talked to the store manager again and was told that I could also enter my claim online. There is no such way to recover my reward online. I feel that I have been ripped off by $20 each card. They are no longer my supplier.
I shop at Staples both online and in store frequently and received an email showing a list of office chairs that were on sale, so I decided to go online and purchase one from Staples.
When I got to the Staples website, I saw a banner advertising "Verify your business and get $25 off your next online purchase of $50 or more." So I clicked the Get Started and it led me to another page that showed again "Business Exclusive Deal! Verify your business and get $25 off your first online purchase of $50 or more." So I filled in my information as required and afterwards, I was led to another page with a confirmation code, but this time, there were additional requirements that specifically said "regular priced merchandise". This of course meant I was not able to use this discount for my chair. I was upset and felt that not only was this trickery, but false advertisment. When something additional is required afterwards, that constitutes false advertisement.
This "regular priced merchandise" should have been disclosed prior to me submitting my information.
So, I went online and clicked the chat button and tried to explain my situation. The representative tried to do everything in his power to avoid giving me the $25 off $50 as advertised. I refused his offer of $20 off and then $25 off $100 purchase. You see, my chair that I was ready to purchase was $99 and $1 shy of his $100 requirement.
He told me there was nothing more he could do for me and said I didn't lose anything when I signed up! Really? I just submitted my information to Staples so I could get emails and advertisements with the intention of being rewarded with a $25 off coupon to use for my next online purchase.
When stores operate like this and customer service has an attitude, I say avoid this store. I will never shop at Staples again. Maybe Office Max will appreciate my loyalty.
I purchased printer cartridges for my home printer approximately 4 months ago and when doing so returned 12 to 18 used cartridges for their $2 reward credit program period I was told the credits could not be applied to that purchase however it would be on my rewards account for future use. The sales lady did not mention that any credits for that day would expire in 30 days. I was told that the credits would be applied to my next purchase of printer cartridges.
Imagine my surprise when today I went to my local Staples and no credit was on my account. After speaking with the supervisor, calling the helpline, and waiting for over 20 minutes on hold no results or compensation were forthcoming. Staples computer printer cartridge recycle program is a scam they have lost my my patronage and my family's patronage!!!!! Staples rewards program sucks!!!! I can only imagine the millions of dollars that they have quote unquote stolen from misinformed ( lied to) consumers. SHAME ON YOU STAPLES.
Staples charges high prices for office paper and offer generous rebates if you buy during their promotion. I have been hosed before by their rebate system. This time I purchased their paper and got the rebate card a few months later for full rebate value. A month later Metabank (the issurer of the card) decreased the value of the card by more than 1/2 with no explaination. Employees of Staples say Staples has no input to their rebate card and you need to call the bank. The bank has no contact info. Buy your paper elsewhere.
Item was purchased on 2/9/2017. I called as soon as I got the notice which was 2/21/2017. I was told "Not a problem", we have found this order, we will update your file, we will get this processed
I've been denied again. Same information, stating nothing could be found with credit card transaction number. Item was paid for online, I went to store to pick it up within an hour. I've been told credit card transaction number cannot be located.
Store denies I ever picked up product even though I have signed a receipt stating I picked it up.
There is an "easy rebate" of $40 on this item. Staples is denying payment for this. I don't have time to babysit Staples so they can do what they need to do for customers which is process their rebates.
I wanted to buy a HP laptop during Black Friday. Store Manager told me it would still be available on (Cyber) Monday.
On Monday, I walk into the store and purchase the item - the price is still on display, the Store Manager tells me that while it is not in stock in the store anymore, it will be shipped to me. She charges my Credit Card, item is expected in six days. Four days later, while checking the item online, I see a CANCELLED sign. Store Manager explains that it was a limited items deal (item is still showing on stock, but for full price now).
Seven days later, no credit on my CC from Staples. The charge for the laptop which was sold to me although not on stock has now been deducted from my bank account.
I might receive a credit on my new next statement...
Of course, Staples is "sorry for the inconvenience this must have caused"
I find it appalling and reckless.
I purchased a laptop from the Staples website in June of 2016 a Gigabyte T1000 and in October of 2016 I began receiving a pop up message that I may be a victim of software counterfeiting and that this was NOT a genuine copy of windows 7 .
The lap top arrived with a Product license key number to set up the windows which it did so with NO problems at the time of set up.
However only months later now I am receiving this message . I have tried to resolve this with Staples and they are totally ignoring the fact they sold a lap top with fraudulent software. I also tried through our BBB here in Canada who only did emails back and forth between myself and Staples and because Staples will NOT resolve or take integreity to resolve this matter they as of today closed my claim, with NO resolution.
Staples refused to resolve this issue, I have reported the fraud to Microsot and to our local Omsbudsman in hopes of somone taking ownership for this illegal software being sold to unsuspecting consumers.
I will NEVER EVER deal with Staples or any of their products again , they had an easy resolution to replace the fraudulent software with a genunine Licensed copy of the windows and REFUSED to do so.
NOW i am left with a laptop with a version of windows that is not genuine and WILL never update.
Staples offers reports and my name is in the system of the store when I give my phone number. I asked how do I get the points and I am told by the store to go online.
Customers in the store say they receive email from the store and are so informed.
I am not receiving any emails from Staples and the loal store says it cannot help. I asked to speak to the manager and could not while in the store. I called later and I was put on hold for 20 minutes when my phone battery went low.
I have a complaint about Staples both locally and corporate. I have no idea how to reach corporate.
People say just do not shop there but I think something needs to be done. No one at the local store will assist you.
Staples Canada Has The Worst, Customer No Service Ever!
The Staples Canada Head Office In Richmond Hill, Ontario Canada Will Not Help You And Is As Cheap And Selfish As Possible!
Back on Sunday, July 24, 2016, I spent $452.70 of my hard earned money to buy my Very First Acer ES1-531-C6FQ Laptop which was purchased at Your Staples Canada Store # 15 Which Is Located At: 3150 Dufferin Street, Toronto, Ontario Canada M6A 2T1
(416) 785-5335.
For Your Information: I have always been loyal to HP because of what I get for my money, however, it was time for a Change since my previous laptop was dying out and so I chose to give Acer Inc a Chance!
However, I am very disappointed in your laptop due to the following reasons:
1) When I Am Online, It Is Quite Slow. I am Not sure if it has to do with the Ram or Memory, but I find your model to be quite slower compared to what I had bought the last time with HP.
2) Your laptop does Not Come With A CD/DVD Drive like my HP came with.
I seriously did Not know this and Assumed that All Laptops come with the CD/DVD Drive and Yours Requires The Customer To Buy It in which I find to be Quite Selfish And Ridiculous because my last
HP Laptop Included The CD/DVD Drive on the Right Side Of The Laptop!
That Is Not Fair At All and I am Far From Happy because of that as well!
Please NOTE: During My In-Store Experience, Your Sales Representative New Very Little About The Laptop That I Just Purchased, Including Not Even Having The Liberty, Nor The Honesty Of Informing Me Of Whether It Came With A Built-In CD/DVD Player Or Not!
Please Also NOTE: When I Asked If My One Year Warranty Would Be Valid To Use In The United States Since I Permanently Live In Los Angeles, California, He Did Not Know The Answer Either!
How Ridiculous?
This Is Considered To Be Very Unprofessional Coming From The Retail Side Of Your Business!
Later Results: After emailing their corporate executives earlier on today, I did get a response back from their Canadian Head Office out in Richmond Hill, Ontario Canada today at 2:56 P.M. from the phone number of: (905) 737-1147 and the Woman I spoke to was Extremely Rude, Controlling and Had Excuses For Everything.
She Refused to Treat Me Proper as a Staples Inc. Customer and told ME that she will NOT Upgrade Me to a Better Model and just told me to Return The Product Back For A Refund and to Spend More Money If I Want A Proper Working Laptop!
Ridiculous!
She also told ME that I Got What I Paid For!
This to ME is Beyond Low, Disgusting, Pitiful, Unreliable, Unhelpful, Uncaring Service that I personally did Not Deserve!
During our phone conversation, she was trying Very Hard To Control My Anger and The Tone Of My Voice in which I take Offense To!
This had to be One Of The Worst Customer No Service Experiences That I Ever Had With A Major Store and Hopefully The Last!
Final Thoughts: I know that she CAN Afford To Take Care Of Me Properly as a Staples Inc. Customer, but Out Of Greed And Selfishness, she Will Not!
I also believe that she has been told and trained to Give Back As Little To The Customer As Possible!
I most likely will be Returning The Laptop Back Within The 14 Days and Buying One Back In The United States where the Service is so Much Better!
I am NEVER Going Back To Staples Inc.!
I bought products from Staples under a rebate offer of $32. They sent me the card and it expired soon after issue. The agreement clearly states that the rebate does not expire., but the number on the card does. The problem is the phone number on the card and in the agreement ring to unmanned line with worthless drivel and of no use whatsoever. Two emails were not replied to asking for a new card.
This system is purposefully set up to make it impossible to receive a rebate especially if the date expires. I would recommend that no one buy products at Staples especially if the main motivation for a purchase is a rebate card. Spend your money and time elsewhere.
On June 7, 2015 I purchased a shredder from Staples in Davie, FL. The reason I purchased the unit i did, is b/c in big bold letters the sign indicated $25.00 rebate. The rebate was to be in the form of a $25.00 VISA card.
When I submitted my rebate, online, I was told that my rebate would be delivered to me within 15 days. It is now August 2, 2015, clearly much more than 15 days - almost 60 days and still no rebate.
In the 2 communicaes I've had w/Staples, July 9 and July 30, again I was told it would be 15 days and my VISA will be delivered.
I've lost complete faith and trust in Staples. Whenever I am in need of office supplies, it will be Office Depot that I will frequent.