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report scam| Country | United States |
| State | New Jersey |
| City | Englewood Cliffs |
| Address | 560 Sylvan Avenue Suite 3032 |
| Phone | 1-888-782-6539 |
| Website | http://www.stanleywarranty.com |
Stanley Warranty Reviews
In short, Stanley Home Warranty is Rip-off! I purchased the policy in November 2013, submitted 2 claims (washer & microwave) in June 2014. The washer claim was denied (of course) and the microwave was not approved for replacement (I was told because it was 12yrs old), but it was approved for a reimbursement of $100 (with proof of purchase of a new microwave).
I purchased a microwave & submitted the receipt in August 2014. To date, I still haven't received the reimbursement. Each time I called (after several 'dropped' calls, unanswered calls, 'run around' calls, and on hold forever calls), I was told that a check was sent to me in August. I told them that I never received it, and was told that they would resend it. Guess what, to date, I still haven't received the $100 reimbursement.
I reported Stanley Warranty to Better Business Bureau (BBB) and their response now is that my claim is not valid because the policy was cancelled in June 2014. I have not documenation of cancellation of the policy. However, I documentation of the authorization for reimbursement after the June 2014 date. So, I know this is just another LIE.
I inquired about cancelling the policy, but was told that I would not be eligible for a refund because they don't do prorated refunds (that was the second sign of Rip-Off)! I was also told that if the policy was cancelled the reimbursement was be voided. So, of course it didn't make sense to cancel the policy. I wanted to at least get a $100 out of it! Have I mentioned, to date I still haven't received the $100 reimbursement.
I really HATE that my name is only anything that is associated with Stanley Home Warranty. This company doesn't deserve to be in business! This company is a Rip-Off!
My Furnace and AC went out in July 2015. I put in a request with Stanley Home Warranty and they set up an appt. No one ever showed up or called. After several days and 100 degree weather, I called Stanley Warranty and told them the situation. They authorized me to use another company and stated that I would be reimbursed for the Diagnostic fee which was $79 dollars. I would just need to fax the invoice to them and the amount would be reimbursed the next day.
I did that, still nothing. I was approved for $250 reimbursment on a new Furnace and AC system. After the system was installed on August 5, I sent a fax with both the Diagnostic and Installation invoices. After still not hearing or seeing any activity, I again faxed the documents on August 17. Still no response. I have since called Stanley Warranty several times. Each time I was told I would recieve a call from the claims dept. Nothing. It is now December. I am so frustrated! $329 may not seem like alot of money to some. But it makes a difference to me.
Company claims to have a 24-48 hour response to claims.
6 days later after filing claim I have called 10 times with only 1 response.
That response was we'll get back to you.
Really?
These people know how to scam people. They get your money and then deny claims That are suppose to be paid. There is probably 3 guys in a room and pick up phone when they want to. They try to make you believe they are a real company.
They don't provide service and when you have no choice but to cancel, they harass you and threaten and curse at you and take money out of your accounts.
They have done done this a million times and are experienced. There is no one that says they are the owner and when you become smart to their game it's already too late. they are criminals and get what they can. Do not give bank account number at all costs. they take money out as if it was authorized as a draft and bank doesn't protect or refund your money even if you tell them. they had stopped taking out of my credit card because they knew they couldn't get paid if I called it in.
They waited until i had I had a problem and then forced me into giving them bank account number or they wouldn't send guy.They knew exactly what they were doing.
In October of 2014 I purchased a 3 year 50,000 mile Gold Card Membership Contract which was the Delux Plan to cover my 2004 Toyota Sienna.The salesman was very polite, informative and assured me this was the best plan available on the market. I paid $1149 for the plan which was a special for a one time payment.
In August of 2015 I purchase new tires for the car and was at that time advised by the installing mechanic that my power steering rack under the car was leaking steering fluid. He advised me to get it repaired asap since loss of fluid means loss of power steering, an obviously dangerous situation.
I took the car to my Toyota dealer who confirmed the diagnosis and he prepared an estimate of the cost to replace the steering rack. He then filled out the computerized input for requested by Stanley to get authorization to proceed with the repai.This was on a Wednesday and in spite of several attempts to get authorization to proceed (phone calls were not answered or even acknowledge) and in spite of my personal emails to the claims department, no authorization cam ethrough. Finally, on Thursday I told The service manager to proceed with the repain since I needed to have the car back.
On September 9 I called and was able to talk with Mr. Sam Moss in the claims department.I explained to him what had happened and and he said just send the invoice by email to the claims department and they wouls send me a check.
I sent the invoice on that day with a receipt showing that I had paid $1666.42 There were 3 items on the invoice and the first item covered the rlacemtn of the steering reack at $1008.67. The 2nd item covered 3 leaks that were repaired by repacing gaskets and I did not expect Stanley to pay for those, The 3rd item was for a wheel alignment which I was told by the garage is a necessitry when the steering rack is replaced, That item cost $72.17.
Between submission of the invoice on Sept 9 and October 1, I tried to get information by phone several times and either got no answer or was told the claims department was working on iit and I would hear from them shortly. I also sent 6 emails dueing that time and got no answere to any of them. Finally, on October 1 I was able to talkwith a fellow named Carmine. He chked my file and came back to me saying "the bad news is that we don't pay for leaks but the good news is that the clains department was going to send me a check for $250 because I was such a good customer!
By that time I was so fed up with their terrible customer service that I told him quite franly their story about not paying for leaks was BS. He thn told me that if I was going to swere at thim (which I was not doing) he was going to tell the adjuster to tear up the $250 check. Then he hung up on me!
I have purchased a top auto repair plan with Stanley Safe Club well over a year ago,my transfer case went out on my transmission, to make a long story short i put in a claim, which took 3 weeks and what they told me was shocking!!!!! They told me that the transfer case shift motor was causing the symptoms of my truck grinding while driving,now remind you that when you purchase these warranties to make a claim they ask you to take your vehicle to a certified repair facility who made the diagnosis specifying that the transfer case gears were bad and grinding along with the shift motor, They told me the shift motor brand new was only $49, this is were it gets shocking, they claim they had a technician in there office that can diagnose your vehicle over the phone (huh) and that the ASE certified technician diagnosis is incorrect ,even though Stanley safe club never seen the vehicle. Thats like seeing the doctor over the phone without going to see him or her! Oh i must add i also had a second vehicle that they purposely dropped because another company they contracted through did not honor there business and i ask them why did they drop the coverage, they said because the other company was at fault but yet i loss over $2000 with this company and im disabled.
When i called about the diagnosis they didn't know that I used to be a mechanic before my disability and when i questioned them on there diagnosis they hung up on me WOW! there's nothing SAFE about Stanley safe club its a RIP OFF do not buy, you have been warned ! They are being investigated !