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Stanford Hospital & Clinics

Country United States
State California
City Palo Alto
Address 900 Blake Wilbur Dr
Phone 1 650-498-6004

Stanford Hospital & Clinics Reviews

  • Dec 17, 2019

My complaint is about medical billing from Stanford Hospital & Clinic, 300 Pasteur Drive, M/C 5603, Stanford, CA, 94305. In March 2003 I went to Stanford Hospital's E/R due to chest pain. Seven months earlier I thought I had been poisoned in a coffee shop and hadn't felt right since.

The emergency doctor, Dr. Gilbert, seemed like a good one and asked a few questions. Later an X-ray technician came in to take a film of my heart to check it out. A second doctor, Dr. Rogers, showed up with a nurse and she did something to my arm with a needle (blood draw?) and after about four hours of waiting, the first doctor sent me on my way with instructions to come back to the E/R if any pain returned.

Even though I wasn't feeling 100% better, the pain did stop. It seemed to me that the medical staff probably should have given me a full work up, including an echocardiogram, but I never received one. Three years went by and my attempts at medical care never seemed to work out.

I made an appointment with Cardiology at Stanford, seeking an echo and eventually got one in June 2006 when Dr. Stanley Rockson finally gave in. I don't know why he made me wait so long. When the bill arrived for the echocardiogram and treadmill test, the total was $9845.38. I was floored. I could not believe that this bill was so high.

I sought out a price comparison and found a textbook by authors Segen & Wade, The Patient's Guide to Medical Tests, 2nd Edition. The book shows that one can expect to pay $200 to $400 for Doppler echocardiography, $250 to $400 for a treadmill exercise test, and $40 for a complete blood count.

Then I figured that three office visits should cost about $150 each. The grand total comes to $1290. I was overbilled by $8555 and thought I should put the charges in dispute. I eventually ended up filing a complaint with the BBB in San Jose. I received a letter denying any refund or wrongdoing from Judy Lewit on March 4, 2010.

When I requested copies of the billing, she stated that my grandmother would have to call because her name was on some of the checks. My grandmother was told that Stanford no longer had copies of the data and was unable to help. Even though I have hired Resolve Healthcare Billing Advocacy LLC to help with the complaint, Stanford is dragging it's feet and still hasn't settled this.

I really am tired of complaining and waiting for my money. Isn't this billing fraud? Mail fraud? Medical malpractice? Misdiagnosed? Any suggestions?

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