UNFAIR CLAIMS HANDLING AND UNDERVALUE/ REDUCED PAYMENT TO POLICY HOLDER A claim was filed with St Johns insurance the 1st week of January 2016 for a leak in the garage. The insurance adjuster Jeremy Kilgore was sent out to look at the damage. There was Mold and a lot of water damage. The Insurance adjuster heavily insisted that for Mold Remediation we use their preferred vendor. We had the Mold Remediation process done and because there was a lot of mold, the walls were torn out from the Garage, utility room and the master bathroom, along with the shower, sink, base of the bathtub and wall separating the toilet. Upon speaking with Jeremy Kilgore on another occasion he assured me that the insurance would cover all repairs associated with the claim except for the plumbing repairs for the leak in the wall, and according to him everything that had mold on it had to be torn out and rebuilt (which he assured the insurance would cover). We called the same preferred Vendor that he suggested in order to have the same three rooms rebuilt. The estimate given for the job was approx. $14,000 and the insurance company has undervalued the job and will not pay what they are suppose to pay. Not only is it bad enough there is a $2500 deductible but they issued checks that covered about $4000 of the rebuild. The other $10,000 of the quote the insurance company is expecting us to pay. Not only that but we have not been contacted by the insurance company the only way we have obtained information regarding our claim is because the gentlemen for the company which is the preferred vendor has kept us in the loop on what is going on. Here we are March 1st 2016, the AC has been ripped out and the walls are torn out from 3 rooms.
St. Johns Insurance Agency Reviews
UNFAIR CLAIMS HANDLING AND UNDERVALUE/ REDUCED PAYMENT TO POLICY HOLDER A claim was filed with St Johns insurance the 1st week of January 2016 for a leak in the garage. The insurance adjuster Jeremy Kilgore was sent out to look at the damage. There was Mold and a lot of water damage. The Insurance adjuster heavily insisted that for Mold Remediation we use their preferred vendor. We had the Mold Remediation process done and because there was a lot of mold, the walls were torn out from the Garage, utility room and the master bathroom, along with the shower, sink, base of the bathtub and wall separating the toilet. Upon speaking with Jeremy Kilgore on another occasion he assured me that the insurance would cover all repairs associated with the claim except for the plumbing repairs for the leak in the wall, and according to him everything that had mold on it had to be torn out and rebuilt (which he assured the insurance would cover). We called the same preferred Vendor that he suggested in order to have the same three rooms rebuilt. The estimate given for the job was approx. $14,000 and the insurance company has undervalued the job and will not pay what they are suppose to pay. Not only is it bad enough there is a $2500 deductible but they issued checks that covered about $4000 of the rebuild. The other $10,000 of the quote the insurance company is expecting us to pay. Not only that but we have not been contacted by the insurance company the only way we have obtained information regarding our claim is because the gentlemen for the company which is the preferred vendor has kept us in the loop on what is going on. Here we are March 1st 2016, the AC has been ripped out and the walls are torn out from 3 rooms.