I have been their service customer since 2012 and was happy with them until my last two visits. Second to last visit in early 2019 was due to excessive noise coming from my 2010 Murano (they changed oil and rotate tires a month prior to this visit). The service advisor said the noise was due to two of the front passenger wheel lug nuts missing and they installed new ones to remedy the problem. The car was not serviced by any other service provider so I have to assume the person rotated the tires forgot to install the lug nuts or did not tighten them enough so they eventually fell off.
The last visit on July 3rd is the reason for this review. My other Nissan, 2012 Z Roadster, started to make a helicopter like noise about two weeks before the service visit. Its convertible top had some wind noise and rattle issues as well as a loud pop noise while closing the top so I thought it would be a good time to have the dealer diagnose/fix all the issues. The car still has Nissan Gold Preferred extended warranty. Long story short, they claimed the helicopter like noise was due to a bent part under the car and everything else including the wind noise from the convertible top was either due to my bald tires or the old age of my car. Nothing was covered under warranty and they billed me about $300 in diagnostic fees.
I am not going to bore you with the details of the whole visit, but I will focus on the helicopter like noise as it was the main reason I took the car there. On the way home, I noticed the noise was still there so their diagnosis/fix of the issue was not successful. As mentioned above, they claimed a bent part was causing the issue. That part got bent about two years ago and was making a metal to metal rattle noise that was fixed at this dealer at the time so it had nothing to do with the current noise.
I discussed this along with other issues with Rhonda C. and Jeff M. and they could not care less about hearing my input. They both said that I agreed to the diagnostic fees and they could charge me more if they wanted to. Yes, I agreed to the diagnostic fees as long as diagnostic is done properly. In this case, they misdiagnosed the issue so I expected a refund. Jeff M. said refund is not an option as the technician claims when he adjusted the part, the noise was gone.
The interesting thing is that Jeff M. goes with what the technician claims even though I repeatedly informed him that the noise is not gone. He could just ask me to bring the car in to figure out if the noise was still present or not. Instead, Jeff M. said if I purchase new tires and if the noise is still there after that, then they will re-check the noise for free. I said purchasing new tires should not be a requirement for re-check as the diagnosis did not point to bald tires for the source of the helicopter like noise just to bent part. Anyways, I will have to seek third party help to get a refund and find another Nissan dealer for my current and future service needs.
Thanks for reading. In case the dealer responds to this review, everything I mentioned here is true and they can confirm with Al (bent part) and Rob (lug nuts) so please do not accuse me of being misleading or inaccurate.
We had quite the day. We went to the auto show and then to the Nissan display..I asked a gentleman named Courtney Williams about the EPP coupon and he provided me one and stated he was authorized to beat any offer that I had been given from any dealer by $500.00. I told him my best offer (It's real) but didn't disclose who it is from. Courtney called a sales manager named "Clayton" at St Peters Nissan. Courtney reported to me that Clayton told him he had a truck like I wanted and beat my best offer by not only $500.00 but $900.00. He advised me I could buy the 2018 Frontier S for $17,500.00 plus 200 doc fee. I have shopped sun up to dark for close to a week. I should have smelled a rat but I saw a significant savings and bit. I did ask if there were any discounts I had to qualify for to get that price and Courtney told me "No" I asked him if the truck was at St. Peters store and he told me "yes". He was still on the phone with Clayton who was asking me to put $500.00 down to insure the truck would be held for me until the wife and I could get there. I asked Courtney again if the truck was there and I could buy it for the $17,500.00 and take it home today. He told me "Yes" I refused to put money down but had Courtrney relay to Clayton that I was on my way to my car and we were going straight to St. Charles Nissan and would purchase the truck. I thanked Courtney Williams for the great deal and told him I would make sure he got credit for the sale and Mary and I headed to St. Charles Nissan.
Upon arrival we were to ask for Clayton. We did, but were sent a pleasant enough fellow named Ryan who seated us and left to get some things together. Quite a bit later when Ryan returned he informed us about the "Mistake" The mistake being they didn't have a truck like the one we were asked to put money down on to insure it would be there when we arrived. Ryan told us they would have one sent from Autoplaza in Woodriver IL and we would be able to wait a little and still buy the truck for $17,500.00 and drive it home. Again he left to get some things together.
Well, after about an hour and half of sitting neglected and ignored Ryan returned. He informed us Autoplaza and others would not trade with St Peters/St. Charles Nissan (I later was told by a salesman who used to work there that they are both owned by the same people, if true that just shows them for the liars they have proven to be) Ryan did bring a 2017 model with an automatic transmission and offer it to us as a comfort for our unfortunate situation. Well, it has the auto and was worth more when new, I thought it can't hurt to look at it. Turns out to be a used truck. Not a demo that can be sold with factory warranty or financing. A used truck ,a year older for the same money as their imaginary new truck. I wonder if his mother knows how he treats people? It looks to me Courtney Williams and Clayton are skimming potential buyers from the car show and baiting them with offers to good to be true. How is this fair to other dealers? They will rebut this with the old "'Honest mistake" routine. Please look at how I went out of my way to insure there were no mistakes and I was assured repeatedly by Courtney and Clayton (who wanted money to keep a vehicle on the lot he never had) all I had to do was go to St. Charles Nissan and buy a truck they assured me was there and drive home. Don't let the smell of an offer too good to be true lure you into wasting your day with these stereotypical bad car salesmen. I don't post this to be mean and not one word of this is made up. People should be aware of this dealership. How would you like your Mom to walk in and have to deal with these folks? BEWARE!
St. Charles Nissan Reviews
I have been their service customer since 2012 and was happy with them until my last two visits. Second to last visit in early 2019 was due to excessive noise coming from my 2010 Murano (they changed oil and rotate tires a month prior to this visit). The service advisor said the noise was due to two of the front passenger wheel lug nuts missing and they installed new ones to remedy the problem. The car was not serviced by any other service provider so I have to assume the person rotated the tires forgot to install the lug nuts or did not tighten them enough so they eventually fell off.
The last visit on July 3rd is the reason for this review. My other Nissan, 2012 Z Roadster, started to make a helicopter like noise about two weeks before the service visit. Its convertible top had some wind noise and rattle issues as well as a loud pop noise while closing the top so I thought it would be a good time to have the dealer diagnose/fix all the issues. The car still has Nissan Gold Preferred extended warranty. Long story short, they claimed the helicopter like noise was due to a bent part under the car and everything else including the wind noise from the convertible top was either due to my bald tires or the old age of my car. Nothing was covered under warranty and they billed me about $300 in diagnostic fees.
I am not going to bore you with the details of the whole visit, but I will focus on the helicopter like noise as it was the main reason I took the car there. On the way home, I noticed the noise was still there so their diagnosis/fix of the issue was not successful. As mentioned above, they claimed a bent part was causing the issue. That part got bent about two years ago and was making a metal to metal rattle noise that was fixed at this dealer at the time so it had nothing to do with the current noise.
I discussed this along with other issues with Rhonda C. and Jeff M. and they could not care less about hearing my input. They both said that I agreed to the diagnostic fees and they could charge me more if they wanted to. Yes, I agreed to the diagnostic fees as long as diagnostic is done properly. In this case, they misdiagnosed the issue so I expected a refund. Jeff M. said refund is not an option as the technician claims when he adjusted the part, the noise was gone.
The interesting thing is that Jeff M. goes with what the technician claims even though I repeatedly informed him that the noise is not gone. He could just ask me to bring the car in to figure out if the noise was still present or not. Instead, Jeff M. said if I purchase new tires and if the noise is still there after that, then they will re-check the noise for free. I said purchasing new tires should not be a requirement for re-check as the diagnosis did not point to bald tires for the source of the helicopter like noise just to bent part. Anyways, I will have to seek third party help to get a refund and find another Nissan dealer for my current and future service needs.
Thanks for reading. In case the dealer responds to this review, everything I mentioned here is true and they can confirm with Al (bent part) and Rob (lug nuts) so please do not accuse me of being misleading or inaccurate.
We had quite the day. We went to the auto show and then to the Nissan display..I asked a gentleman named Courtney Williams about the EPP coupon and he provided me one and stated he was authorized to beat any offer that I had been given from any dealer by $500.00. I told him my best offer (It's real) but didn't disclose who it is from. Courtney called a sales manager named "Clayton" at St Peters Nissan. Courtney reported to me that Clayton told him he had a truck like I wanted and beat my best offer by not only $500.00 but $900.00. He advised me I could buy the 2018 Frontier S for $17,500.00 plus 200 doc fee. I have shopped sun up to dark for close to a week. I should have smelled a rat but I saw a significant savings and bit. I did ask if there were any discounts I had to qualify for to get that price and Courtney told me "No" I asked him if the truck was at St. Peters store and he told me "yes". He was still on the phone with Clayton who was asking me to put $500.00 down to insure the truck would be held for me until the wife and I could get there. I asked Courtney again if the truck was there and I could buy it for the $17,500.00 and take it home today. He told me "Yes" I refused to put money down but had Courtrney relay to Clayton that I was on my way to my car and we were going straight to St. Charles Nissan and would purchase the truck. I thanked Courtney Williams for the great deal and told him I would make sure he got credit for the sale and Mary and I headed to St. Charles Nissan.
Upon arrival we were to ask for Clayton. We did, but were sent a pleasant enough fellow named Ryan who seated us and left to get some things together. Quite a bit later when Ryan returned he informed us about the "Mistake" The mistake being they didn't have a truck like the one we were asked to put money down on to insure it would be there when we arrived. Ryan told us they would have one sent from Autoplaza in Woodriver IL and we would be able to wait a little and still buy the truck for $17,500.00 and drive it home. Again he left to get some things together.
Well, after about an hour and half of sitting neglected and ignored Ryan returned. He informed us Autoplaza and others would not trade with St Peters/St. Charles Nissan (I later was told by a salesman who used to work there that they are both owned by the same people, if true that just shows them for the liars they have proven to be) Ryan did bring a 2017 model with an automatic transmission and offer it to us as a comfort for our unfortunate situation. Well, it has the auto and was worth more when new, I thought it can't hurt to look at it. Turns out to be a used truck. Not a demo that can be sold with factory warranty or financing. A used truck ,a year older for the same money as their imaginary new truck. I wonder if his mother knows how he treats people? It looks to me Courtney Williams and Clayton are skimming potential buyers from the car show and baiting them with offers to good to be true. How is this fair to other dealers? They will rebut this with the old "'Honest mistake" routine. Please look at how I went out of my way to insure there were no mistakes and I was assured repeatedly by Courtney and Clayton (who wanted money to keep a vehicle on the lot he never had) all I had to do was go to St. Charles Nissan and buy a truck they assured me was there and drive home. Don't let the smell of an offer too good to be true lure you into wasting your day with these stereotypical bad car salesmen. I don't post this to be mean and not one word of this is made up. People should be aware of this dealership. How would you like your Mom to walk in and have to deal with these folks? BEWARE!