I filed this claim for my Samsung Note 20, which stopped working, 5 weeks ago. I called ST and filed the claim and thought all was going well. They asked me to take the phone to a repair shop to try and get it fixed; I was hesitant but agreed. Worst mistake I could have made.
They "claimed" they would re-imburse me for any and all costs for repair (so far they have not) and would replace the phone if it could not be fixed (they have not). I have spent the last 5 weeks talking to multiple "agents" and four different supervisors ( you can NEVER talk to the same person EVER and have to re-explain every single detail over and over again with each one absolutely assuring you that they will take care of the issue and they are "so sorry you are having problems..."
They are the problem! and they know it and are trained to frustrate you into giving up. They have never called me back (after promising they would multiple times) and they have never contacted the repair shop even though I and the shop have given contact information multiple times.
I am shocked that Allstate is party to such a scam company and is taking peoples money and trust literally to the bank.
I was sent a ck for 102 dollars but the chair would of cost 204 dollars. With in a year the vinyl started tearing on the seat. They were going to send a replacement chair but couldnt find one in that price range so they sent me a check for 102.
So I have to pay for my chair again because it was on sale. I did sign that I excepted the ck before I knew what they were sending.
I ordered 2 NIB Pyle ceiling mount round speakers from Vm express on e-bay, made in China I felt more protection was needed so I purchased Square Trade purchase protection. This company founded by Steve Abernathy, the CEO is Ahmed Khaishgi provides another layer of purchase protect on purchsaes if they should fail. The speakers failed, I contacted Square Trade electronically, they just blew me off. Never get involved with this Co.
"F******" ripoff! We all purchase some type of insurance because we can not rub that crystal ball. We never expect to DIE but we purchase it. You purchase car insurance and hope like HELL you never have an accident. You PAY YOUR MONEY and purchase a ALLSTATE SQUARE TRADE PROTECTION PLAN and you get s**+**ed on! Yep, that's what they do to YOU. I purchased a the plan for a Acer Laptop and filed a claim. From the start the Square Trade website allows you to ONLY file THREE ISSUES.
Therefore, if you have more than three issues YOU are **F**. What better way to protect their **A**. Filed the claim and the **S*B's sent a reply back saying I had not made the purchase. So, I sent the same document back and received approval for the claim. However, they stated I had to pay to send the LAPTOP to them or THEY would find a shop for me for the repair. Well folks, the *B*****D's said I had to pay for the *D** repair and wait for them to reimburse me.
This is not a April Fool Joke or Halloween in August. This is the Square Trade nightmare in the daytime. They continued stating I would be contacted within 24 hours only if you believe in fortune teller and throw pennies in wishing wells. Try 24 hours plus and no contact from them. Their own plan states free shipping and not a $$CENT$$ OUT OF YOUR POCKET! DO NOT PURCHASE THIS PLAN.
Suare Trade is a rip off. They are an Allstate Company that should warn you that they are crooks. They are good at collecting their insurance money every month but try making a claim. They are gone and they put every obsticle in your path to make a claim. SQUARE TRADE IS A RIP OFF. YOU HAVE BEEN WARNED.
8 Mar 20 bought a new coffee maker from an Ebay merchant for $22. Ticked the box to buy a 2-year warranty from Square Trade for another $2.
It stopped working near the end of Jan. So it lasted 10 months, and 3 of those it was in deep storage, so it lasted only 7 months of actual use.
2 Feb I registered a claim with the manufacturer (Bella-Sensio) as it was still under a 1-year warranty. They requested a string of data from me, including a photograph of the bottom of the unit, which I returned the same day.
15 Feb It was clear they blew this off, so I filed a claim with Square Trade-Allstate. Again I had to submit a string of data, which I returned the same day. A rep said they needed 2 hrs to make a decision.
20 Feb I followed up with Square Trade. It was clear to me they had lost the email I submitted, because I was asked again to submit a receipt. (Square Trade is a company actively selling extended warranties in Ebay and Amazon.) I had to explain again that online purchases do not have receipts, that I provided instead a scan of my credit card statement showing the date of purchase, the merchant identity, and the amount I paid, (not to mention the Square Trade warranty purchase next to it).
End result was rejection. So after buying a Square Trade warranty for maybe a dozen things over the years, and finally registering a claim, I come to find their service is a scam.
I think that Square Trade has become a company that is rip-off as far as processing individual's claims. I've been a Square Trade customer for at least eight years and never have I encountered the amount of run arounds and stories that I have gotten in the past three days to get an iPhone claim processed (mind you, the claim still has not finished processing, it is now awaiting a "review" to determine what the next course of action is going to be.
I recently purchased the "Family Plan" and ending having to file a complaint on 2/20/2020 because my daughter's iPhone had stopped working. Well three days later I am no closer to getting the claim approved/processed. I have spoken to Square Trade employees over the past three days and every time a new requirement has been added to get my claim process and now it il take at least another two "business days" to get an answer from Square Trade on if they are going to repair or replace my phone. Every time I call Square Trade that's a new form or action required to supposedly to get my claim processed. It's now three days without a phone and still getting the run around from Square Trade.
I've been a Square Trade customer for more than eight years and have never encountered any excuses or issues in getting a claim processed. I've been recommending Square Trade to friends and family but at this point would NEVER recommend or advise anyone to purchase a Square Trade plan. My belief is that the Family Plan was implemented but now it's a deceptive process to process claims on phones that have been added that are not necessarily new when added to their "Family Plan".
I will never purchase another Square Trade warranty plan
Back side (where it was) on the seeing as the liquid had to travel along the reverse side of the motherboard to reach and even oxidize the effected region. Water damage is the last likely cause for this issue, as capacitors and other electronic items often expand and cause oxidation around weak solder connections. For one, I am confident that water damage is not the cause of my issue. And even more confident it is not caused by water damage. Have had the laptop looked at by Apple two times and they have assured me the issue was caused by a hardware failure.
For the second time they just promised me a callback from a manager. I have tried to wait to speak with a manager but they wont let me. I hope this time someone actually calls me back
Told me to find a "repair shop" to take my dehumidifier to. No Frigidaire repair shops within one hour each way. Terrible attitude. I bought it online and it broke. The girl was very unsympathetic and asked if she could do anything else. I said no, you have been worthless. What a scam! I plan to sue them in General District Court.
Bought a 55" Samsung Smart TV (new) on Amazon in September 2014. Paid $830.00 for it. Also bought the Square Trade 5 year warranty for an additional $106.00. Two days ago both DMI Ports failed. When I contacted them they said probably caused by a power surge or ligtning and that event is not covered under the Warranty. "Too bad, so sad."
Offered to refund to me the prorata share of the remaining warranty time of one year one month. Me, "Huh?" Why don't you just honor your warranty? I am tired of battles. Just accepting I got scammed by these crooks. BBB gives them an A+ Rating but lists over 1,000 complaints. How does this happen? NEVER, NEVER BUY A WARRANTY from SQUARE TRADE!!!! Am taking the TV to a local repoair shop who said they'd replace The HDMI Module inside for around $200 to $240.00. SQUARE TRADE = BUYER BEWARE!
Early to mid 2017 I purchased a warranty for my Asus laptop which was paid through Staples Store in Canyon Country, CA. It was not my intent to purchase a service agreement when I went into the store, as I went to have a program added to another laptop. The service technician suggested that I buy the service plan for both my laptops but since one was only months old I purchased a warranty for the older laptop for $69.00. All was fine until about 5 months later when I noticed that the Asus laptop was not holding a charge when it was not plugged in. I took the Asus laptop back to Staples, not fully understanding how the warranty processed worked. The service technician informed me that my battery was failing and there was an issue with the hard drive as well. He stated that the repair would be covered by Square Trade and that I would need to contact them directly. He was very certain that it was repairable. I contacted Square Trade and after going through a series of tech guided prompts, I was told that it would require mailing the laptop to them for repair.
I received a box from Square Trade and mailed the laptop via FedEx. Some time later, perhaps a week or so, I received an email stating that the laptop was not elegible for warranty repair to due casing damage. I immediately responded to that email stating that there was no known damage to the casing when it left my possession. A few days later they sent me an email stating that would refund my $69 but no honoring the warranty. That was early November 2017. I called them today to find out where the $69 is and they said a check will be coming. What a RIPOFF!! I will not buy a warranty ever again and I believe this is a common practice for this company. Someone needs to stop them.
Warning anyone from believing squaretrade's advertising. Bought their protection for an ebay purchase. A few months later had to file a claim.
10/25/17 - they wrote - "thanks so much for your patience. After a close inspection of your item, we've determined that a repair is not possible. A reimbursement for your item will be sent to you by check. Please allow 7-10 business days for checks and american express gift cards to arrive."
Waited for a month - nothing
11/20 - contacted them and within a few days they replied -
"we have voided the check with check#9037791.Another check has been processed and you should be receiving it within the next 7-10 business days from now. Kindly confirm as and when you receive it."
12/04 - got a check ... Finally. Cashed it only to be charged a fee by my bank for cashing a cancelled check.
Yes - this was the 1st check - having arrived 2 weeks after their last communication i assumed it was the 2nd check - my fault but given it took usps about a week to deliver - it means they haven't even sent it to me at the time they already cancelled it
12/11 - contacted them again to inquire about the check not coming in Their promised 2nd check) and asking if they would reimburse the bounced-check fee Which hoped they will but didn't hold them to it)
12/18 - they replied "we were reviewing your case and came to know that you already lost your check.
Therefore once you called us and told about the check being lost we voided it and sent a new one. As the check was voided on your request unfortunately we won't be able to reimburse the bank fee charged. Feel free to reach us anytime in case of any queries and concerns."
No word on the original check and nothing on the way...
It is 1/1/2018 - and nothing - my $137 approved claim check is not here.
It smells like the typical insurance company trick of not paying out knowing many would not have the time to chase you and hold company accountable.
I have provided squaretrade as i'm willing to provide yscam with all email exchanges Case/claim) and my bank statement and letter showing the penalty was due to their bounced check Again i bear part of the blame for being penalized, but at the least - send me a new one for the amount of the approved claim)
Also, why does this company claim it takes them 7 days to get a check to you if clearly (2 times in a row!!!!!) it takes a month and more... ?
Square trade says my computer arrived to them too broken. No phone call. Sent me back a very broken machine they are telling me is mine. No proof of any of this and will not work me at all to fix it. They have ruined my life and my lively hood and could not be less compassionate. Will not even send me back the broken glass so I can file a claim with ups. Don't care, hung up.the phone on me because I said I could not take the loss. I really cant, they ruined me.
May 22,2017 I bought a cell phone off eBay and bought at the same time a insurance policy, didn't clearly disclose what they would not cover or cover just assumed they covered like other square trade warranties in the past I have had. A month ago started having cell data issues, worked fine in wifi but no cell data. With total wireless we trouble shot the phone had an issue. Sent in for warranty, denied , said third party software installed.
We didn't, they said any software was not covered. I talked to Samsung on this S7, in telling them the issues they doubted third party was installed and said they would warranty it since it was still less than a year after activation. Pretty sad when insurance I paid for with exclusions in small print wouldn't cover but Samsung stepped up and covered. I have bought plenty of square trade warranties in past, never again, want the public to see this Allstate owned company is a fraud.
Square Trade Protection plan for 2 years purchased for my new HP printer advertises, as did Office Depot, a quick replacement by Square Trade if anything were to go wrong "NO HASSLES". when I called about a faulty printing problem (garbled printing and lines across the page) they forwarded me to HP and said they cover the first year. This is after waiting through their endless voicemaill, holding pens, etc. just to be told I had to contact HP (and you know what that means! No help whatsoever!). in addition when they forwarded me and after waiting 15 min. for HP i was dropped! Don't bother buying it, its a ripoff!
I just purchased a canopy and they offered me SquareTrade protection. I went to use the canopy and found a part was missing and it was damaged. I called them to make a claim and they said accidents are not covered. I said what Accident I opened the box found this and want to make a claim. they said no that I would need to go back to whom I got it from. I told them that they had 30 day window only and I was a day over this. The rep said well you should try anyway since they are not going to cover me. I told them I wanted a refund and they gave it to me. I guess this is the way they don't need to pay on the plans they sell. Boo on them
I purchased a two year warranty policy purchased on 7/30/2015. My confirmation email was at 8:54 am and states coverage to start 7/31/2015 and end on 7/31/17. I have never received any reminder emails from them about renewing. I tried to renew online but it didn't recognize my policy number. So I called about 30 minutes ago (7/31/2017 11:34 am) and they say my warranty already expired because of the TIME IT STARTED and they won't renew my policy. Seems to me it should be covered until midnight at least... I will never do business with them again! It seems to me if I was willing to give them more money and they declined, can you imagine getting them to replace your phone if it's damaged? Thank God I never had a claim!
BEWARE AND STAY AWAY FROM THIS COMPANY THEY LIE AND RIP YOU OFF. There Warranty is about worth as much as the paper it is written on.
If you are reading this then it means you are smarter then I was at the time I decided to purchase a warranty on a ice maker that I bought from ebay.
I to should of looked up reviews on this company before I purchased there warranty, but I did not of course.
And now like I am sure others finding out the hard way they are happy to take your money but never willing to honor there warranty.
They make up lies to get out of the warranty, and they went so far as to cancel my warranty with them once I pointed out to them that if what they claim is true then why do they at this very second have one ice maker after the other still under warranty on ebay if they do not warranty ice makers.
I of course sent them proof of purchase of the ice maker and proof of purchase of the warranty from there company. But instead of honoring the warranty they claimed the seller was defrauding me and the warranty should of never been placed there to begin with...
I found out the seller cannot place the warranty square trade does on what they warrant. And again if that was true then why do they show a warranty on ever ice maker I found on ebay except used one's.
I filed a complaint with ebay and BBB.. but still square trade refuses to respond to anyone... instead they wish to just take the money from customers and continue there ways of practice.
Beware of this company they will cheat you.... Take it from one who is finding that out this second.
I had to go ahead and buy a new ice maker from ebay cause it was clear that this company was not about to honor there warranty.
Please beware of this company do not lose your money like I did and then when you need this company to help they refuse to and instead decide to ignore you.
An Update on July 3rd 2017 I received a check from SquareTrade in the amount of $11.20 they are trying to wash there hands with this matter.
But I have written them and told them as I did BBB that I refuse to except this check and would not be cashing it.
The only thing I will except is reinbursement of the icemaker that I bought and they excepted me warranting at the time of purchase.
This is a very most cheating company I heve ever dealt with online, I have been online for years dealing with companies, and this is the first time I have ever ran into a company like this. They refuse to stand by what they warrant.
Instead they chose to ignore you, cancel your warranty to get out of being responsible, Lie to you, Cheat you
Take it from one who Knows and has experience with this company ... STAY FAR AWAY, if you buy a warranty from them then you mize well take the same amount of money that you use to purchase the warranty and just throw it in the fire place. Cause its the same thing, Means you have lost your money.
I bought a nice office chair back in Jan from #OfficeDepot. I also purchased an extended warranty though #squaretrade their warranty provider. Yesterday the chair broke (6 months old). I spent two hours on the phone with #squaretrade today and other folks they kept bouncing me to.
Each representative I spoke to said it wasn't their job and passed me on to someone else. Finally I was returned to #squaretrade. After two hours I was told that the manufacturers defect was not covered by my warranty and #squaretrade denied my claim. TOTAL BS.
I called #officedepot back and spoke with the manager and described what hed transpired. The store manager immediately agreed to replace my chair. My warning to all of you is #squaretrade is bogus I DO NOT recommend anyone purchase a warranty through these despicable folks. Thank you Kendall Office Depot store #6737 for resolving this issue.
In january 2017 i purchased a new lenovo 'all in one' computer from amazon. Within the following week i purchased a 4 year 'repair/replace' from square trade. In april 2017 i the lenovo power button would not allow me to turn on the computer. I tried the standard trouble shooting techniques, e.G. Unplugging the power cord from the electrical outlet; unplugging the power cord from the lenovo. The lenovo never powered up. I first contacted lenovo tech support Lts) and we tried the same trouble shooting techniques. Lts surmised that there was a hardware failure, probably within the motherboard - lts told me to file a claim with square trade St) since i had a 4 year service contract. I contacted st and after covering the same trouble shooting tips, st opened a claim and said they'd send me a shipping carton with a prepaid label and a repair form to allow me to send the computer to their repair facility.
Within a week a box arrived containing only styrofoam slats and a return shipping label. The styrofoam slats conformed to a computer desktop tower, not a flat screen all in one computer.
I called st again and explained the box they shipped was the wrong size and it was impossible to use to send the flat screen. The sq tech support person Strong india accent) said he googled my computer to determine its exact size and configuration; we reviewed the dimensions and he said a new shipping box would be sent to me. He told me not to include the power cord and also to remove the computer stand when i shipped the computer to their facility. Within a week, i received the very same style box as they had shipped before, again with no repair form included, just the return shipping label. I removed the stand and using the styrofoam slats from both boxes, securely packaged my computer. I added a note to the package providing a description of the problem as well as the password. I took the packaged computer and dropped it off at a main fedex facility.
With in a few days i received an email from st advising they had received the computer and i would be notified when the item had been repaired. Within a week i received another email from st - the email said the computer had been damaged and they offered to refund the total amount i paid for the four year contract. I immediately replied and said the only problem that i noticed with the computer was that it would not power up when the power button was pressed. Sq replied the computer was damaged and they would only refund the cost of the warranty contract. I immediately called lenovo and we again discussed the problem i had initially reported to them. Lenovo recommended i take the computer to any best buy store and have their geek squad repair the computer at my expense. I received my computer back from st in the same style box that i had used to initially send it to their repair facility. When i opened the box, i noticed the repair facility had placed a new stand on the computer and in this configuration, it was not possible to securely position it in the box; instead the computer had leeway to move around inside the box instead of being tightly secured to prevent any movement. I removed the computer and noticed the top right corner of the computer screen was severely cracked and someone had placed a few strips of clear packing type tale over the cracks which kept the broken pieces in place. There was no way the computer could have been damaged in this fashion when i initially packaged it for shipment to the st repair facility.
I took extra precautions and utilized all pieces of the styrofoam slats to ensure all four corner of the computer where tightly secured in place before i sealed the box for ship,net via fedex. My only regret is not doing more research about square trade's reputation to include examining 'outscam.com' complaints lodged against st, before buying their worthless warranty. My only desire is to inform the public about st and see how many people have lodged similar complaints. Hard lesson learned on my part...Now i'm out $600 and still need to buy a computer or see if the geek squad can repair the computer at a reasonable cost.
I purchased a Refurbished laptop from ebay a year ago. Afterwards, I immeditately went to squaretrade and bought the best 3 year warranty possible because the computer is for work. Today the screen got cracked during travel and I went to file a claim. They refuse to honor the warranty because I bought the computer through ebay and the warranty directly from their website. I have scoured their website looking for information and found nothing. They will refund my original money for the the warranty but refuse to actually help me. Now I am out a computer because they were not clear in their sales site. I literally bought them 20 minutes apart from each other.
My wife and I had purchased a Dell computer in August 2017, and purchased a 4 year $299 warranty through staples with a company named Square trade. We saved receipt and flyer from Square trade, which explains warranty coverage. Flyer explains that LCD screen display is covered. Flyer also promises 2 day service.
The computer has never been mis-handled, dropped or damaged in any way. Today the computer was working fine, and the screen turned black, with vertical lines. I called the warrenty company, Square Trade, and they told me that I needed to contact Dell. I explained that I already spoke to Dell (for over 2 hours on phone) and that Dell was willing to send a shipping label to me and repair LED screen. Time to complete repairs was quoted as 12-14 days.
I explained to Dell that I had purchased warranty through square trade and was told by Dell that Square trade is a third party and I would need to contact them if repairs needed to be completed sooner.
My wife has now spent 1 hour on the phone with Square trade, to no avail. Originally, she spoke with a rep named Brian King, who told her that her only option was to call Dell and have them make repairs. My wife asked to speak with a manager. Brian King told my wife that there was not a manager available-that he was in claims.
My wife asked three more times for a manager and was finally transferred to a floor manager named Brandon Waterield. Brandon explained to my wife that the warranty did cover the lcd screen, but it was to her benefit to go through Dell for repairs. My wife explained that she needed quicker service than Dell could provide and Square trade flyer promises 2 day service. Brandon then told my wife that he could not help her, and her only option was to speak to Dell.
My wife asked to speak to Brandon Waterfields manager, and he transferred her to Irwin Thomas. My wife explained her situation again, and Irwin said that he could not offer her 2 day sevice and only option was to speak to Dell and ask for quicker service. My wife asked why she had paid $299 for warrenty, if they were not willing to honor agreement.
My wife asked to speak to Irwins manager and he placed her on hold. He then came back, using a disguised voice and different name, which she could not understand. She asked him to repeat name and he started to laugh. My wife recognized his voice as Irwin and asked why he was playing games. He continued to laugh and told her he could not help her.
This company is a complete rip off. I contacted Staples store where I purchased computer, and explained situation to manager, Manager asked me to come in tomorrow with computer and receipt and he would contact Square trade. Manager told me that warranty does cover 2 day service and screen repair.
The same defect repeated identically after two repairs of my ASUS tablet. With the third occurrence, Contract Section 10. "NO LEMON POLICY" dictated that I was to receive either a replacement device or a refund of my purchase cost ($179.00).
SquareTrade refused to settle though I had fulfilled my requirement to comply with the two repairs. Each time I spoke with SquareTrade during the course of my interactions, I was given a different story. Each representative of SquareTrade inserted new terms and clauses no written or described in my Protection Policy.
In desparation I called ASUS the manufacturer of the tablet. They wanted a minimum of $60.00 to service-diagnose it. They were unable to guide me to a hard reset of the Android tablet. They told me the system software was defective.
I have filed a claim with Starr Indemnity & Liability Company Section 16 of SquareTrade's product Protection Plan. I doubt that they will provide satisfaction. It is the last remedy besides AAA mediation mentioned in the Contract.
No one should have to jump through this many hoops to make a claim on a reputable service plan. SquareTrade has gone to the dogs. Avoid them. Save your dollars and your senses.
SquareTrade is a sham. I bought an accidental damage plan and dropped my computer the cracking the screen and bending part of the metal frame. SquareTrade replaced the screen and bent back the frame damaging it even more. The screen does not even stick fully to the metal frame anymore and they told me " that is the best that we can do. It is only cosmetic." I told them that it is not cosmetic if the screen does not attach to the frame and also they damaged my item even more when they were bending it back into shape. I asked them to replace the frame with a used one from another device or a new one and they refused. They sell the warranty like it will fix your device when they put it back together halfway. I have been out of my device now for nearly 3 weeks waiting for them to repair it after I had to send it back twice. Never will buy another SquareTrade plan. It is not worth the money and they do not care about their customers. I expected better, especially when they advertise they are the number one warranty provider. Lies!!
On Decemer 19 2016 I purchased an extended warranty on a Deer - CR44CD turntable console with cd player/am/fm radio in the amount of $49.99 on ebay from SquareTrade (270826537256). The terms of the contract stated the exended warranty kicked in after the manufacture's limited one year warranty ended. A few days after I made the purchase I soon discovered Crosley would not honor the one year limited warranty. Because the purchase was made on eBay rather through an authorized Crosley dealer. (none of this was mentioned in the seller's desciption of the product. I immediately called SquareTrade and soon found out they would not honor the extended warranty I purchased. Because it was completely contingent on the manufacture's one year warranty. In short: The extended warranty was invalid and worthless. Neither would SquareTrade refund my money. I contacted eBay and was dragged through a maze of bureaucracy only to be told eBay would not not do anything to help me get a refund. Since the actual purchase was made through PayPal I contacted them. PayPal refused to do anything because the purchase was made with a Visa card registered with Paypal but not an actual PayPal credit credit card. They suggested I contacr SquareTrade which I had already done. (more bureacracy) I still have not received a refund from SquareTrade nor will they even acknowledge the transaction. I have since contested the 49.99 charge with the Credit Card company. So far the case has not been resolved. In the meanwhile checking with the San Francisco Better Business Association thus far there have been close to 2000 complaints filed about shady business practices by SquareTrade. All I want now is my money. I was duped into buying a worthless contract.
Bought a desktop computer at Staples, they asked if we wanted it warranteed, okay. The computer would not connect with the internet. Took the computer back to Staples, they test it, it won't ping back. Staples does not take the computer back, it has to go back to HP or through Squaretrade.
A month later I am still waiting on a box from Squaretrade after contacting them 5 or so times and getting a story that the repair center did not get the order for a box or that the repair center wanted to send a tech instead. The next time I call same story....they will send a box, box doesn't show up...etc...
My daughter purchased an ASUS laptop from Amazon with an extended warranty from Square Trade in March 2016. In October 2016, her dog stepped on the screen, cracking it. She had a local company back up data from the hard drive before sending it to Square Trade for repair under the warranty. They recieved it and then contacter her to say that the repair would take longer than estimated because they had to order parts. The computer was returned with a new screen, a loose speaker wire was fixed and a new hard drive. Windows was not properly configured on the computer and no explanation was provided for the hard drive replacement. She reinstalled all of the software and used the computer for a couple of weeks. Then when she turned it on she got a blue screen. She called Square Trade technical support. Three different technicians over two days spent more than 9 hours trying software fixes on the machine that all failed. It continued to get blue screen and OSD errors when it was restarted. I told her it sounded like a hardware error and suggested that we have a local repair shop look at it. I called Square Trade to ask them about reimbursing us for the cost of the independent diagnostic. After quite a bit of time, I was told that they would authorize it but that my daughter had to call back with the computer and get authorization from technical support. She called them, told them what I had been told and they refused to authoize the independent diagnostic. She called me back in tears. The next day, the repair shop told her that they had been unable to perform a diagnostic on the hard drive because if appeared to be damaged so they called ASUS who said that we should contact Square Trade to see if we should return it to them for an RMA or just send it directly back to ASUS. I called Square Trade and they finally agreed to have use return it to them for a refund. They told me that their notes stated that they had suggested the independent diagnostic which is a lie.
In addition to lousy customer service and horrible technical support, they are using a VOIP system with inadequate bandwith so phone calls get cut off in midsentence and their telephone hold music is terrible.
I have to agree!! Square trade is a rip off. Have a computer...They bounced us back and forth for over 8 months. Said it wasn't their problem. So I got stuck with a laptop that was screwed up. CD/DVD rom didn't work, pixels all over the place, ober heating, then powercord went poof. Square Trade is nothing more that a pita.. They will find every way possible NOT to fix what your paid for. So far.....Laptop (17 days later) nothing..No phone calls. Do NOT go with this company. It is probably in India like every thing else. No one cares...Consumers getting screwed...SUE
I purchase a warranty from Square Trade November 8, 2014. They told me to upload my receipt, which I did. I have an email acknowledging they accepted my receipt and telling me I was covered.
I had purchased a new phone at Apple when my previous phone broke, using my upgrade program at ATT. The word repair is on the receipt for $291.00 + tax. Now 20 months later my phone broke and Square Trade will not replace it. They are now saying the receipt is not good enough and simply closed my claim.
They are scam artist and cheaters.
Now I have had to purchase a new phone which costs me $500+ because I thought I had insurance and did not get apple care or coverage through ATT.
I purchased squaretrade for 2 chromebook laptops that I bought for my kids. I called squaretrade regarding my warranty 6 mo ths after purchasing the computer for both laptops after both of my kids complaining of same exact keys not working on the keyboard. square trade initially gave me the run around stating that I should contact HP directly since the product was still covered under the manufacture warranty. I attempted that and could never get in contact with a real person from HP. I went back to square trade (since I purchased their 2-yr warranty) and demanded they solve the issue since I paid for the service. It took a total of 2.5 months before they finally gave in and told me to send the laptops and I would be reimbursed. I sent both laptops back but then obly received one check for only one laptop. I called square trade to inform them of the mistake and I was assured by a representative that the check should be there within a few days. A few days turned into a week so I called squaretrade back. They the stated that they would cancel the check that was never received and send out a new one which ahould be received within 7-10 business days. 2 weeks pass still no check so I call square trade again and they then tell me they expedited a check and it should be received within 3-5 business days. Guess what. 5 Business days pass and still no check. I am livid at this point because not only has square trade NOT followed through on the services that I paid for but they now have stolen my laptop that I paid 269.99 for!! I called again and went off on how this company has now stolen my property and they cancelled the en route check (AGAIN) and tell me the new check should be here within 48hrs. I demanded a USPS tracking number and they told me to call back in the a.m and one will be provided. I did this first thing in the morning but I low and behold I was lied to and my check is STILL not here. I am 99% certain I will never receive that check and will have to take legal action. This business is a scheme and amazon should stop selling any products or services it claims to provide.
I bought a 3-year extended warranty for my laptop from Square Trade (ST) in January 2014. In November 2015, the laptop screen began having lines across it and then went black (back light went out) and the camera failed to work.
I contacted ST to begin my claim on November 10, 2014. They gave me the option of taking my laptop to be repaired where I purchased it (Tiger Direct) and ST would pay for the repair, or take it to another local repair shop and pay for the repair with the promise of being reimbursed by ST. Because I required the laptop for my graduate program, I chose Tiger Direct thinking this would be the fastest way to get it repaired. After several hassles, Tiger Direct basically waited 3 weeks before calling us to say they were going out of business and that they had not ordered the parts for the repair.
I contacted ST for the second claim. They told me I needed to take it to Geek Squad (GS). GS sent the laptop to their repair center ($35 fee that I paid) and returned it saying that they could not find replacement parts for it.
I contacted ST for the third claim. They told me I was required to send it to them for repair. I explained that if GS could not order parts, I did not think they would be able to either. I asked if they could call the repair center and find out, so I could expedite the repair after all this delay. They were very unwilling to help me resolve this, so I sent the laptop to ST. They received it on Dec. 23, 2015, and I am still waiting for a resolution.
When I began to insist on talking to a supervisor, several customer service reps were argumentative, interrupting me frequently. Each one promised that they would personally resolve my claim, but did not contact me when they promised. I do not trust Square Trade. It appears that they are purposefully giving me the run around.
All I was wanting to hear from them was, "Yes, you have a valid warranty with ST, and we will honor it." I have yet to see if this is a company of integrity or not.
WARNING TO CONSUMERS: NO MATTER WHAT YOU DO STAY AWAY FROM SQUARETRADE - THE WARRANTY COMPANY FOR TECHNOLOGY AND ELECTRONIC DEVICES
HOW I FOUND OUT THAT SQUARETRADE IS A SCAM
I purchased an OfficeJet All-in-One 8600 from my local Staples store in August 2014. I purchased a 2-year warranty protection plan provided by SquareTrade. The printer began to give a paper jam error, I followed the steps in the troubleshooting animation and check all compartments. There was no paper jam - not even a thread. However, in the HP online troubleshooting, they did indicate that the printer can sometime give a paper jam message in error. When nothing worked,
I took the printer to Staples. Their desk technician told me since my printer is fully covered, I should call SquareTrade and they will refund the cost of the printer. So i did. My call was first placed to SquareTrade on November 21, 2015. I spoke with a man who told his name was Miles. He said that since this is the first time I call for problem with any device and he knows that without a printer my work virtually becomes output-disabled. based on this, the man told me he was sending me an Affidavit to sign via my email immediately. I received the Affidavit within about 2 minutes. I signed and emailed it back to the man within 1 minute. Since then, I have been given all kind of run around by various individuals at SquareTrade, including people who identify themselves as supervisors. They have a script. I know this because of the nearly 10 people I have spoken with over a period of 5 days, dozens of hours on hold and on the phone with SquareTrade employees, I am still waiting to receive my refund, which had been promised for me to receive within 24 to 48 hours. This is is documented in SquareTrade's own email to me,
What is even more immoral is when the man told me he took care of this and I should get my refund right away, he sent his private email address to email him a copy of a letter of commendation I told I was going to write on SquareTrade Facebook Page.
SquareTrade CEO and Founders Ahmed Khaishgi and Steve Abemethy WARNING TO CONSUMERS: NO MATTER WHAT YOU DO STAY AWAY FROM SQUARETRADE - THE WARRANTY COMPANY FOR TECHNOLOGY AND ELECTRONIC DEVICES HOW I FOUND OUT THAT SQUARETRADE IS A SCAM I purchased an OfficeJet All-in-One 8600 from my local Staples store in August 2014. I purchased a 2-year warranty protection plan provided by SquareTrade. The printer began to give a paper jam error, I followed the steps in the troubleshooting animation and check all compartments. There was no paper jam - not even a thread. However, in the HP online troubleshooting, they did indicate that the printer can sometime give a paper jam message in error. When nothing worked, I took the printer to Staples. Their desk technician told me since my printer is fully covered, I should call SquareTrade and they will refund the cost of the printer. So i did. My call was first placed to SquareTrade on November 21, 2015. I spoke with a man who told his name was Miles. He said that since this is the first time I call for problem with any device and he knows that without a printer my work virtually becomes output-disabled. based on this, the man told me he was sending me an Affidavit to sign via my email immediately. I received the Affidavit within about 2 minutes. I signed and emailed it back to the man within 1 minute. Since then, I have been given all kind of run around by various individuals at SquareTrade, including people who identify themselves as supervisors. They have a script. I know this because of the nearly 10 people I have spoken with over a period of 5 days, dozens of hours on hold and on the phone with SquareTrade employees, I am still waiting to receive my refund, which had been promised for me to receive within 24 to 48 hours. This is is documented in SquareTrade's own email to me, What is even more immoral is when the man told me he took care of this and I should get my refund right away, he sent his private email address to email him a copy of a letter of commendation I told I was going to write on SquareTrade Facebook Page. NOTE: Yesterday, I sent SquareTrade supervisor my last and final notice demanding my refund be in my Paypal account by midnight. I put the company on notice as to what actions I would take if they refuse to refund my money now. They have chosen to keep my money. Therefore, since today is Thanksgiving, I cannot go and file a lawsuit against SquareTrade and its CEO Ahmed Khaishgi, I am staring the process to hold this company accountable and get my money back today. More posts will follow. This post will also be public on my website, Google Plus, Twitter, Pinterest, StumbleUpon, Linkedin, and will be linked and tagged to the multiple other websites I write for, including my Google Blogger's site. I refuse to finance 1 per-centers. I will not stop taking actions until my refund shows on my Paypal account.
NOTE: Yesterday, I sent SquareTrade supervisor my last and final notice demanding my refund be in my Paypal account by midnight. I put the company on notice as to what actions I would take if they refuse to refund my money now. They have chosen to keep my money. Therefore, since today is Thanksgiving, I cannot go and file a lawsuit against SquareTrade and its CEO Ahmed Khaishgi, I am staring the process to hold this company accountable and get my money back today.
More posts will follow. This post will also be public on my website, Google Plus, Twitter, Pinterest, StumbleUpon, Linkedin, and will be linked and tagged to the multiple other websites I write for, including my Google Blogger's site.
I bought a linksys ac1900 from sams club, jan 2015. The item became defective one month ago. I contacted Squaretrade. They emailed me a label, I sent the item. They bought a refurbished item from amazon and shipped it to me. The item that I received is defective, I called linksys and spent two hours with their tech support, they stated that there is a hardware problem and cannot be repaired. I called squaretrade , this time they refused to email me the label, they said they have to send it by mail , they will also send a box to return the router back to them. I told them that I do not want refurbished item, I requested either a refund or a non refurbished item. The customer service personnel were very helpful, although I have problem with the company policy for sending defective refurbished items instead of replacing the item with a non refurbushed one or giving you back your money. I will never buy their insurance again
SquareTrade refused to honor my warranty and is legally obligated to cover my device per the contract terms under the Magnusson-Moss Warranty Act.
I am appealing a decision by the SquareTrade Claims Department to not cover my product under the "SquareTrade 3 Year Computer Accident Protection plan ($900-$1000)" terms. Per the terms of my contract with SquareTrade, my manufacturer refurbished Dell XPS 12 (9Q33) laptop (purchase date: 08/27/2014) is eligible the warranty I purchased from Amazon.com (purchase date: 09/04/2014) for my spouse (as named in the warranty with SquareTrade).
As requested by SquareTrade, my receipt for the Dell XPS 12 laptop was emailed to the designated address on 09/17/2014. On 10/12/2015, I contacted SquareTrade via telephone to verify that this item was still covered under warranty. The SquareTrade employee assured me that the item was in fact covered under warranty and sent me email confirmation. On November 4th 2015, the laptop experienced water damage a claim was filed immediately.
On November 6th 2015, I contacted the claims department to assess the progress of my claim. At that time, I was informed by a courteous supervisor (at extension 1371) that the laptop was ineligible for coverage under the ADH Warranty (see ticket #0011720502 for additional details). The stated reason for this decision to deny my claim is that the laptop was purchased from eBay (as newly manufacturer refurbished), and the warranty was purchased from Amazon. According to the supervisor, the product would have been eligible if the SquareTrade ADH Warranty was purchased through eBay instead of Amazon.
The courteous supervisor, verbally agreed that SquareTrade should do what they can to make it right. So, he contacted his Assurance Team Manager, who declined to hear my case and stated that the decision of ineligibility was going to stand (This individual refused to speak with me about this despite my earnest request) The courteous supervisor offered to fully void and refund the warranty. I declined cancellation at this time, stating that I would first contact the legal department and see what recourse was available.
It is clear that SquareTrade failed to dispute warranty eligibility of this laptop on several counts: at the point of purchase (09/04/2015), registration (09/17/2015), or verification (10/12/2015). On the contrary, SquareTrade assured coverage of the laptop under the warranty in every interaction until the point at which a claim was filed. SquareTrade is legally obligated to cover this device per the terms of my warranty contract under the Magnusson-Moss Warranty Act. The Warranty Contract provided to me does not describe that the warranty must be purchased from the same seller as the laptop. Per the terms of my contractual agreement with SquareTrade, my product is warrantable under the "SquareTrade 3 Year Computer Accident Protection plan ($900-$1000)". Legal proceedings will be initiated if SquareTrade continues to avoid meeting it's contractual obligation.
BEWARE BEWARE AVOID. You cannot trust these individuals.
You ever see "the rainmaker" with matt damon? deny deny deny the claim . That's how squaretrade makes their money. They are betting that you will give up.
And you deal with a firewall situation talking to a pakistani call center to keep you spinning.
Do your due diligence online research before throwing good money thinking squaretrade will be there for you.
I purchased a new samsung phone from ebay and added the squaretrade warranty onto it for $67 dollars.
A year later my phone a samsung Mega which I kept in a hard plastic case with a rubberized exterior started getting glitchy. I had to do a hard reset several times and it would work for awhile then not.
The phone was not dropped and i never got it near water. The mega is a large phone it is a phablet.
Squaretrade received the phone 8-6-15 and I did not hear from them for awhile. Then I called , they did not contact me to explain I had to contact them.
My claim had been denied because of physical damage due to a drop and water damage.
I had not dropped the phone and before I sent it in I removed the sim card and none of the water dots had changed to pink or red. They are strategically placed in the phone to show when water damage has happened. I was then told by another individual that corrosion had happened.
My warranty is the standard warranty covering electrical and mechanical failure during normal wear and tear.
The call center is in Pakistan with polite individuals working with scripts. I was told several times about why my claim had been denied.
Then they OFFERED to refund me the total premium of the policy. I have never heard of an insurance company offering to give money back. This is a red flag.
I was told that it is the USB board that needs to be replaced. A $12 dollar item on Amazon and a $6 item on ebay.
Then offered again to refund me the total premium.
They then did not at that point return the phone to me. 3 days later on 8-17 looked online and the status of the phone was that it had been repaired.
I called them again, 1-2 hours of being on hold I get to talk to a senior claims specialist and I am informed once again of all that I heard last week and then the offer to refund my money.
They then tell me that the phone has been repaired and is on it's way to me, when I question them on this then I am informed that they just received an email saying that the phone had not been repaired. That the phone had failed the audit. I then told them that the reputation of squaretrade was problematic and that it was recommended online to contact the better business bureau. And I mentioned that I was going to write a yelp review of what happened. This got their attention and now I am waiting for the audit with photos to be emailed to me so i can see what the problem is.
The call center people are firewalled away from what is going on so to wear down the people needing customer service.
Don't take my word for it, Do your due diligence-online research before throwing good money thinking squaretrade will be there for you.
SquareTrade Reviews
Allstate Protection Plan#090906523222
I filed this claim for my Samsung Note 20, which stopped working, 5 weeks ago. I called ST and filed the claim and thought all was going well. They asked me to take the phone to a repair shop to try and get it fixed; I was hesitant but agreed. Worst mistake I could have made.
They "claimed" they would re-imburse me for any and all costs for repair (so far they have not) and would replace the phone if it could not be fixed (they have not). I have spent the last 5 weeks talking to multiple "agents" and four different supervisors ( you can NEVER talk to the same person EVER and have to re-explain every single detail over and over again with each one absolutely assuring you that they will take care of the issue and they are "so sorry you are having problems..."
They are the problem! and they know it and are trained to frustrate you into giving up. They have never called me back (after promising they would multiple times) and they have never contacted the repair shop even though I and the shop have given contact information multiple times.
I am shocked that Allstate is party to such a scam company and is taking peoples money and trust literally to the bank.
I was sent a ck for 102 dollars but the chair would of cost 204 dollars. With in a year the vinyl started tearing on the seat. They were going to send a replacement chair but couldnt find one in that price range so they sent me a check for 102.
So I have to pay for my chair again because it was on sale. I did sign that I excepted the ck before I knew what they were sending.
I ordered 2 NIB Pyle ceiling mount round speakers from Vm express on e-bay, made in China I felt more protection was needed so I purchased Square Trade purchase protection. This company founded by Steve Abernathy, the CEO is Ahmed Khaishgi provides another layer of purchase protect on purchsaes if they should fail. The speakers failed, I contacted Square Trade electronically, they just blew me off. Never get involved with this Co.
"F******" ripoff! We all purchase some type of insurance because we can not rub that crystal ball. We never expect to DIE but we purchase it. You purchase car insurance and hope like HELL you never have an accident. You PAY YOUR MONEY and purchase a ALLSTATE SQUARE TRADE PROTECTION PLAN and you get s**+**ed on! Yep, that's what they do to YOU. I purchased a the plan for a Acer Laptop and filed a claim. From the start the Square Trade website allows you to ONLY file THREE ISSUES.
Therefore, if you have more than three issues YOU are **F**. What better way to protect their **A**. Filed the claim and the **S*B's sent a reply back saying I had not made the purchase. So, I sent the same document back and received approval for the claim. However, they stated I had to pay to send the LAPTOP to them or THEY would find a shop for me for the repair. Well folks, the *B*****D's said I had to pay for the *D** repair and wait for them to reimburse me.
This is not a April Fool Joke or Halloween in August. This is the Square Trade nightmare in the daytime. They continued stating I would be contacted within 24 hours only if you believe in fortune teller and throw pennies in wishing wells. Try 24 hours plus and no contact from them. Their own plan states free shipping and not a $$CENT$$ OUT OF YOUR POCKET! DO NOT PURCHASE THIS PLAN.
Suare Trade is a rip off. They are an Allstate Company that should warn you that they are crooks. They are good at collecting their insurance money every month but try making a claim. They are gone and they put every obsticle in your path to make a claim. SQUARE TRADE IS A RIP OFF. YOU HAVE BEEN WARNED.
8 Mar 20 bought a new coffee maker from an Ebay merchant for $22. Ticked the box to buy a 2-year warranty from Square Trade for another $2.
It stopped working near the end of Jan. So it lasted 10 months, and 3 of those it was in deep storage, so it lasted only 7 months of actual use.
2 Feb I registered a claim with the manufacturer (Bella-Sensio) as it was still under a 1-year warranty. They requested a string of data from me, including a photograph of the bottom of the unit, which I returned the same day.
15 Feb It was clear they blew this off, so I filed a claim with Square Trade-Allstate. Again I had to submit a string of data, which I returned the same day. A rep said they needed 2 hrs to make a decision.
20 Feb I followed up with Square Trade. It was clear to me they had lost the email I submitted, because I was asked again to submit a receipt. (Square Trade is a company actively selling extended warranties in Ebay and Amazon.) I had to explain again that online purchases do not have receipts, that I provided instead a scan of my credit card statement showing the date of purchase, the merchant identity, and the amount I paid, (not to mention the Square Trade warranty purchase next to it).
End result was rejection. So after buying a Square Trade warranty for maybe a dozen things over the years, and finally registering a claim, I come to find their service is a scam.
I think that Square Trade has become a company that is rip-off as far as processing individual's claims. I've been a Square Trade customer for at least eight years and never have I encountered the amount of run arounds and stories that I have gotten in the past three days to get an iPhone claim processed (mind you, the claim still has not finished processing, it is now awaiting a "review" to determine what the next course of action is going to be.
I recently purchased the "Family Plan" and ending having to file a complaint on 2/20/2020 because my daughter's iPhone had stopped working. Well three days later I am no closer to getting the claim approved/processed. I have spoken to Square Trade employees over the past three days and every time a new requirement has been added to get my claim process and now it il take at least another two "business days" to get an answer from Square Trade on if they are going to repair or replace my phone. Every time I call Square Trade that's a new form or action required to supposedly to get my claim processed. It's now three days without a phone and still getting the run around from Square Trade.
I've been a Square Trade customer for more than eight years and have never encountered any excuses or issues in getting a claim processed. I've been recommending Square Trade to friends and family but at this point would NEVER recommend or advise anyone to purchase a Square Trade plan. My belief is that the Family Plan was implemented but now it's a deceptive process to process claims on phones that have been added that are not necessarily new when added to their "Family Plan".
I will never purchase another Square Trade warranty plan
Back side (where it was) on the seeing as the liquid had to travel along the reverse side of the motherboard to reach and even oxidize the effected region. Water damage is the last likely cause for this issue, as capacitors and other electronic items often expand and cause oxidation around weak solder connections. For one, I am confident that water damage is not the cause of my issue. And even more confident it is not caused by water damage. Have had the laptop looked at by Apple two times and they have assured me the issue was caused by a hardware failure.
For the second time they just promised me a callback from a manager. I have tried to wait to speak with a manager but they wont let me. I hope this time someone actually calls me back
Told me to find a "repair shop" to take my dehumidifier to. No Frigidaire repair shops within one hour each way. Terrible attitude. I bought it online and it broke. The girl was very unsympathetic and asked if she could do anything else. I said no, you have been worthless. What a scam! I plan to sue them in General District Court.
They did not honor their Warranty promise
They did not honor their Warranty promise
Bought a 55" Samsung Smart TV (new) on Amazon in September 2014. Paid $830.00 for it. Also bought the Square Trade 5 year warranty for an additional $106.00. Two days ago both DMI Ports failed. When I contacted them they said probably caused by a power surge or ligtning and that event is not covered under the Warranty. "Too bad, so sad."
Offered to refund to me the prorata share of the remaining warranty time of one year one month. Me, "Huh?" Why don't you just honor your warranty? I am tired of battles. Just accepting I got scammed by these crooks. BBB gives them an A+ Rating but lists over 1,000 complaints. How does this happen? NEVER, NEVER BUY A WARRANTY from SQUARE TRADE!!!! Am taking the TV to a local repoair shop who said they'd replace The HDMI Module inside for around $200 to $240.00. SQUARE TRADE = BUYER BEWARE!
Early to mid 2017 I purchased a warranty for my Asus laptop which was paid through Staples Store in Canyon Country, CA. It was not my intent to purchase a service agreement when I went into the store, as I went to have a program added to another laptop. The service technician suggested that I buy the service plan for both my laptops but since one was only months old I purchased a warranty for the older laptop for $69.00. All was fine until about 5 months later when I noticed that the Asus laptop was not holding a charge when it was not plugged in. I took the Asus laptop back to Staples, not fully understanding how the warranty processed worked. The service technician informed me that my battery was failing and there was an issue with the hard drive as well. He stated that the repair would be covered by Square Trade and that I would need to contact them directly. He was very certain that it was repairable. I contacted Square Trade and after going through a series of tech guided prompts, I was told that it would require mailing the laptop to them for repair.
I received a box from Square Trade and mailed the laptop via FedEx. Some time later, perhaps a week or so, I received an email stating that the laptop was not elegible for warranty repair to due casing damage. I immediately responded to that email stating that there was no known damage to the casing when it left my possession. A few days later they sent me an email stating that would refund my $69 but no honoring the warranty. That was early November 2017. I called them today to find out where the $69 is and they said a check will be coming. What a RIPOFF!! I will not buy a warranty ever again and I believe this is a common practice for this company. Someone needs to stop them.
Warning anyone from believing squaretrade's advertising. Bought their protection for an ebay purchase. A few months later had to file a claim.
10/25/17 - they wrote - "thanks so much for your patience. After a close inspection of your item, we've determined that a repair is not possible. A reimbursement for your item will be sent to you by check. Please allow 7-10 business days for checks and american express gift cards to arrive."
Waited for a month - nothing
11/20 - contacted them and within a few days they replied -
"we have voided the check with check#9037791.Another check has been processed and you should be receiving it within the next 7-10 business days from now. Kindly confirm as and when you receive it."
12/04 - got a check ... Finally. Cashed it only to be charged a fee by my bank for cashing a cancelled check.
Yes - this was the 1st check - having arrived 2 weeks after their last communication i assumed it was the 2nd check - my fault but given it took usps about a week to deliver - it means they haven't even sent it to me at the time they already cancelled it
12/11 - contacted them again to inquire about the check not coming in Their promised 2nd check) and asking if they would reimburse the bounced-check fee Which hoped they will but didn't hold them to it)
12/18 - they replied "we were reviewing your case and came to know that you already lost your check.
Therefore once you called us and told about the check being lost we voided it and sent a new one. As the check was voided on your request unfortunately we won't be able to reimburse the bank fee charged. Feel free to reach us anytime in case of any queries and concerns."
No word on the original check and nothing on the way...
It is 1/1/2018 - and nothing - my $137 approved claim check is not here.
It smells like the typical insurance company trick of not paying out knowing many would not have the time to chase you and hold company accountable.
I have provided squaretrade as i'm willing to provide yscam with all email exchanges Case/claim) and my bank statement and letter showing the penalty was due to their bounced check Again i bear part of the blame for being penalized, but at the least - send me a new one for the amount of the approved claim)
Also, why does this company claim it takes them 7 days to get a check to you if clearly (2 times in a row!!!!!) it takes a month and more... ?
Tactics, or strategy?
Square trade says my computer arrived to them too broken. No phone call. Sent me back a very broken machine they are telling me is mine. No proof of any of this and will not work me at all to fix it. They have ruined my life and my lively hood and could not be less compassionate. Will not even send me back the broken glass so I can file a claim with ups. Don't care, hung up.the phone on me because I said I could not take the loss. I really cant, they ruined me.
May 22,2017 I bought a cell phone off eBay and bought at the same time a insurance policy, didn't clearly disclose what they would not cover or cover just assumed they covered like other square trade warranties in the past I have had. A month ago started having cell data issues, worked fine in wifi but no cell data. With total wireless we trouble shot the phone had an issue. Sent in for warranty, denied , said third party software installed.
We didn't, they said any software was not covered. I talked to Samsung on this S7, in telling them the issues they doubted third party was installed and said they would warranty it since it was still less than a year after activation. Pretty sad when insurance I paid for with exclusions in small print wouldn't cover but Samsung stepped up and covered. I have bought plenty of square trade warranties in past, never again, want the public to see this Allstate owned company is a fraud.
Square Trade Protection plan for 2 years purchased for my new HP printer advertises, as did Office Depot, a quick replacement by Square Trade if anything were to go wrong "NO HASSLES". when I called about a faulty printing problem (garbled printing and lines across the page) they forwarded me to HP and said they cover the first year. This is after waiting through their endless voicemaill, holding pens, etc. just to be told I had to contact HP (and you know what that means! No help whatsoever!). in addition when they forwarded me and after waiting 15 min. for HP i was dropped! Don't bother buying it, its a ripoff!
I just purchased a canopy and they offered me SquareTrade protection. I went to use the canopy and found a part was missing and it was damaged. I called them to make a claim and they said accidents are not covered. I said what Accident I opened the box found this and want to make a claim. they said no that I would need to go back to whom I got it from. I told them that they had 30 day window only and I was a day over this. The rep said well you should try anyway since they are not going to cover me. I told them I wanted a refund and they gave it to me. I guess this is the way they don't need to pay on the plans they sell. Boo on them
I purchased a two year warranty policy purchased on 7/30/2015. My confirmation email was at 8:54 am and states coverage to start 7/31/2015 and end on 7/31/17. I have never received any reminder emails from them about renewing. I tried to renew online but it didn't recognize my policy number. So I called about 30 minutes ago (7/31/2017 11:34 am) and they say my warranty already expired because of the TIME IT STARTED and they won't renew my policy. Seems to me it should be covered until midnight at least... I will never do business with them again! It seems to me if I was willing to give them more money and they declined, can you imagine getting them to replace your phone if it's damaged? Thank God I never had a claim!
BEWARE AND STAY AWAY FROM THIS COMPANY THEY LIE AND RIP YOU OFF. There Warranty is about worth as much as the paper it is written on.
If you are reading this then it means you are smarter then I was at the time I decided to purchase a warranty on a ice maker that I bought from ebay.
I to should of looked up reviews on this company before I purchased there warranty, but I did not of course.
And now like I am sure others finding out the hard way they are happy to take your money but never willing to honor there warranty.
They make up lies to get out of the warranty, and they went so far as to cancel my warranty with them once I pointed out to them that if what they claim is true then why do they at this very second have one ice maker after the other still under warranty on ebay if they do not warranty ice makers.
I of course sent them proof of purchase of the ice maker and proof of purchase of the warranty from there company. But instead of honoring the warranty they claimed the seller was defrauding me and the warranty should of never been placed there to begin with...
I found out the seller cannot place the warranty square trade does on what they warrant. And again if that was true then why do they show a warranty on ever ice maker I found on ebay except used one's.
I filed a complaint with ebay and BBB.. but still square trade refuses to respond to anyone... instead they wish to just take the money from customers and continue there ways of practice.
Beware of this company they will cheat you.... Take it from one who is finding that out this second.
I had to go ahead and buy a new ice maker from ebay cause it was clear that this company was not about to honor there warranty.
Please beware of this company do not lose your money like I did and then when you need this company to help they refuse to and instead decide to ignore you.
An Update on July 3rd 2017 I received a check from SquareTrade in the amount of $11.20 they are trying to wash there hands with this matter.
But I have written them and told them as I did BBB that I refuse to except this check and would not be cashing it.
The only thing I will except is reinbursement of the icemaker that I bought and they excepted me warranting at the time of purchase.
This is a very most cheating company I heve ever dealt with online, I have been online for years dealing with companies, and this is the first time I have ever ran into a company like this. They refuse to stand by what they warrant.
Instead they chose to ignore you, cancel your warranty to get out of being responsible, Lie to you, Cheat you
Take it from one who Knows and has experience with this company ... STAY FAR AWAY, if you buy a warranty from them then you mize well take the same amount of money that you use to purchase the warranty and just throw it in the fire place. Cause its the same thing, Means you have lost your money.
BUYER BEWARE #squaretrade warranty provider.
I bought a nice office chair back in Jan from #OfficeDepot. I also purchased an extended warranty though #squaretrade their warranty provider. Yesterday the chair broke (6 months old). I spent two hours on the phone with #squaretrade today and other folks they kept bouncing me to.
Each representative I spoke to said it wasn't their job and passed me on to someone else. Finally I was returned to #squaretrade. After two hours I was told that the manufacturers defect was not covered by my warranty and #squaretrade denied my claim. TOTAL BS.
I called #officedepot back and spoke with the manager and described what hed transpired. The store manager immediately agreed to replace my chair. My warning to all of you is #squaretrade is bogus I DO NOT recommend anyone purchase a warranty through these despicable folks. Thank you Kendall Office Depot store #6737 for resolving this issue.
In january 2017 i purchased a new lenovo 'all in one' computer from amazon. Within the following week i purchased a 4 year 'repair/replace' from square trade. In april 2017 i the lenovo power button would not allow me to turn on the computer. I tried the standard trouble shooting techniques, e.G. Unplugging the power cord from the electrical outlet; unplugging the power cord from the lenovo. The lenovo never powered up. I first contacted lenovo tech support Lts) and we tried the same trouble shooting techniques. Lts surmised that there was a hardware failure, probably within the motherboard - lts told me to file a claim with square trade St) since i had a 4 year service contract. I contacted st and after covering the same trouble shooting tips, st opened a claim and said they'd send me a shipping carton with a prepaid label and a repair form to allow me to send the computer to their repair facility.
Within a week a box arrived containing only styrofoam slats and a return shipping label. The styrofoam slats conformed to a computer desktop tower, not a flat screen all in one computer.
I called st again and explained the box they shipped was the wrong size and it was impossible to use to send the flat screen. The sq tech support person Strong india accent) said he googled my computer to determine its exact size and configuration; we reviewed the dimensions and he said a new shipping box would be sent to me. He told me not to include the power cord and also to remove the computer stand when i shipped the computer to their facility. Within a week, i received the very same style box as they had shipped before, again with no repair form included, just the return shipping label. I removed the stand and using the styrofoam slats from both boxes, securely packaged my computer. I added a note to the package providing a description of the problem as well as the password. I took the packaged computer and dropped it off at a main fedex facility.
With in a few days i received an email from st advising they had received the computer and i would be notified when the item had been repaired. Within a week i received another email from st - the email said the computer had been damaged and they offered to refund the total amount i paid for the four year contract. I immediately replied and said the only problem that i noticed with the computer was that it would not power up when the power button was pressed. Sq replied the computer was damaged and they would only refund the cost of the warranty contract. I immediately called lenovo and we again discussed the problem i had initially reported to them. Lenovo recommended i take the computer to any best buy store and have their geek squad repair the computer at my expense. I received my computer back from st in the same style box that i had used to initially send it to their repair facility. When i opened the box, i noticed the repair facility had placed a new stand on the computer and in this configuration, it was not possible to securely position it in the box; instead the computer had leeway to move around inside the box instead of being tightly secured to prevent any movement. I removed the computer and noticed the top right corner of the computer screen was severely cracked and someone had placed a few strips of clear packing type tale over the cracks which kept the broken pieces in place. There was no way the computer could have been damaged in this fashion when i initially packaged it for shipment to the st repair facility.
I took extra precautions and utilized all pieces of the styrofoam slats to ensure all four corner of the computer where tightly secured in place before i sealed the box for ship,net via fedex. My only regret is not doing more research about square trade's reputation to include examining 'outscam.com' complaints lodged against st, before buying their worthless warranty. My only desire is to inform the public about st and see how many people have lodged similar complaints. Hard lesson learned on my part...Now i'm out $600 and still need to buy a computer or see if the geek squad can repair the computer at a reasonable cost.
I purchased a Refurbished laptop from ebay a year ago. Afterwards, I immeditately went to squaretrade and bought the best 3 year warranty possible because the computer is for work. Today the screen got cracked during travel and I went to file a claim. They refuse to honor the warranty because I bought the computer through ebay and the warranty directly from their website. I have scoured their website looking for information and found nothing. They will refund my original money for the the warranty but refuse to actually help me. Now I am out a computer because they were not clear in their sales site. I literally bought them 20 minutes apart from each other.
My wife and I had purchased a Dell computer in August 2017, and purchased a 4 year $299 warranty through staples with a company named Square trade. We saved receipt and flyer from Square trade, which explains warranty coverage. Flyer explains that LCD screen display is covered. Flyer also promises 2 day service.
The computer has never been mis-handled, dropped or damaged in any way. Today the computer was working fine, and the screen turned black, with vertical lines. I called the warrenty company, Square Trade, and they told me that I needed to contact Dell. I explained that I already spoke to Dell (for over 2 hours on phone) and that Dell was willing to send a shipping label to me and repair LED screen. Time to complete repairs was quoted as 12-14 days.
I explained to Dell that I had purchased warranty through square trade and was told by Dell that Square trade is a third party and I would need to contact them if repairs needed to be completed sooner.
My wife has now spent 1 hour on the phone with Square trade, to no avail. Originally, she spoke with a rep named Brian King, who told her that her only option was to call Dell and have them make repairs. My wife asked to speak with a manager. Brian King told my wife that there was not a manager available-that he was in claims.
My wife asked three more times for a manager and was finally transferred to a floor manager named Brandon Waterield. Brandon explained to my wife that the warranty did cover the lcd screen, but it was to her benefit to go through Dell for repairs. My wife explained that she needed quicker service than Dell could provide and Square trade flyer promises 2 day service. Brandon then told my wife that he could not help her, and her only option was to speak to Dell.
My wife asked to speak to Brandon Waterfields manager, and he transferred her to Irwin Thomas. My wife explained her situation again, and Irwin said that he could not offer her 2 day sevice and only option was to speak to Dell and ask for quicker service. My wife asked why she had paid $299 for warrenty, if they were not willing to honor agreement.
My wife asked to speak to Irwins manager and he placed her on hold. He then came back, using a disguised voice and different name, which she could not understand. She asked him to repeat name and he started to laugh. My wife recognized his voice as Irwin and asked why he was playing games. He continued to laugh and told her he could not help her.
This company is a complete rip off. I contacted Staples store where I purchased computer, and explained situation to manager, Manager asked me to come in tomorrow with computer and receipt and he would contact Square trade. Manager told me that warranty does cover 2 day service and screen repair.
The same defect repeated identically after two repairs of my ASUS tablet. With the third occurrence, Contract Section 10. "NO LEMON POLICY" dictated that I was to receive either a replacement device or a refund of my purchase cost ($179.00).
SquareTrade refused to settle though I had fulfilled my requirement to comply with the two repairs. Each time I spoke with SquareTrade during the course of my interactions, I was given a different story. Each representative of SquareTrade inserted new terms and clauses no written or described in my Protection Policy.
In desparation I called ASUS the manufacturer of the tablet. They wanted a minimum of $60.00 to service-diagnose it. They were unable to guide me to a hard reset of the Android tablet. They told me the system software was defective.
I have filed a claim with Starr Indemnity & Liability Company Section 16 of SquareTrade's product Protection Plan. I doubt that they will provide satisfaction. It is the last remedy besides AAA mediation mentioned in the Contract.
No one should have to jump through this many hoops to make a claim on a reputable service plan. SquareTrade has gone to the dogs. Avoid them. Save your dollars and your senses.
SquareTrade is a sham. I bought an accidental damage plan and dropped my computer the cracking the screen and bending part of the metal frame. SquareTrade replaced the screen and bent back the frame damaging it even more. The screen does not even stick fully to the metal frame anymore and they told me " that is the best that we can do. It is only cosmetic." I told them that it is not cosmetic if the screen does not attach to the frame and also they damaged my item even more when they were bending it back into shape. I asked them to replace the frame with a used one from another device or a new one and they refused. They sell the warranty like it will fix your device when they put it back together halfway. I have been out of my device now for nearly 3 weeks waiting for them to repair it after I had to send it back twice. Never will buy another SquareTrade plan. It is not worth the money and they do not care about their customers. I expected better, especially when they advertise they are the number one warranty provider. Lies!!
On Decemer 19 2016 I purchased an extended warranty on a Deer - CR44CD turntable console with cd player/am/fm radio in the amount of $49.99 on ebay from SquareTrade (270826537256). The terms of the contract stated the exended warranty kicked in after the manufacture's limited one year warranty ended. A few days after I made the purchase I soon discovered Crosley would not honor the one year limited warranty. Because the purchase was made on eBay rather through an authorized Crosley dealer. (none of this was mentioned in the seller's desciption of the product. I immediately called SquareTrade and soon found out they would not honor the extended warranty I purchased. Because it was completely contingent on the manufacture's one year warranty. In short: The extended warranty was invalid and worthless. Neither would SquareTrade refund my money. I contacted eBay and was dragged through a maze of bureaucracy only to be told eBay would not not do anything to help me get a refund. Since the actual purchase was made through PayPal I contacted them. PayPal refused to do anything because the purchase was made with a Visa card registered with Paypal but not an actual PayPal credit credit card. They suggested I contacr SquareTrade which I had already done. (more bureacracy) I still have not received a refund from SquareTrade nor will they even acknowledge the transaction. I have since contested the 49.99 charge with the Credit Card company. So far the case has not been resolved. In the meanwhile checking with the San Francisco Better Business Association thus far there have been close to 2000 complaints filed about shady business practices by SquareTrade. All I want now is my money. I was duped into buying a worthless contract.
Bought a desktop computer at Staples, they asked if we wanted it warranteed, okay. The computer would not connect with the internet. Took the computer back to Staples, they test it, it won't ping back. Staples does not take the computer back, it has to go back to HP or through Squaretrade.
A month later I am still waiting on a box from Squaretrade after contacting them 5 or so times and getting a story that the repair center did not get the order for a box or that the repair center wanted to send a tech instead. The next time I call same story....they will send a box, box doesn't show up...etc...
My daughter purchased an ASUS laptop from Amazon with an extended warranty from Square Trade in March 2016. In October 2016, her dog stepped on the screen, cracking it. She had a local company back up data from the hard drive before sending it to Square Trade for repair under the warranty. They recieved it and then contacter her to say that the repair would take longer than estimated because they had to order parts. The computer was returned with a new screen, a loose speaker wire was fixed and a new hard drive. Windows was not properly configured on the computer and no explanation was provided for the hard drive replacement. She reinstalled all of the software and used the computer for a couple of weeks. Then when she turned it on she got a blue screen. She called Square Trade technical support. Three different technicians over two days spent more than 9 hours trying software fixes on the machine that all failed. It continued to get blue screen and OSD errors when it was restarted. I told her it sounded like a hardware error and suggested that we have a local repair shop look at it. I called Square Trade to ask them about reimbursing us for the cost of the independent diagnostic. After quite a bit of time, I was told that they would authorize it but that my daughter had to call back with the computer and get authorization from technical support. She called them, told them what I had been told and they refused to authoize the independent diagnostic. She called me back in tears. The next day, the repair shop told her that they had been unable to perform a diagnostic on the hard drive because if appeared to be damaged so they called ASUS who said that we should contact Square Trade to see if we should return it to them for an RMA or just send it directly back to ASUS. I called Square Trade and they finally agreed to have use return it to them for a refund. They told me that their notes stated that they had suggested the independent diagnostic which is a lie.
In addition to lousy customer service and horrible technical support, they are using a VOIP system with inadequate bandwith so phone calls get cut off in midsentence and their telephone hold music is terrible.
I have to agree!! Square trade is a rip off. Have a computer...They bounced us back and forth for over 8 months. Said it wasn't their problem. So I got stuck with a laptop that was screwed up. CD/DVD rom didn't work, pixels all over the place, ober heating, then powercord went poof. Square Trade is nothing more that a pita.. They will find every way possible NOT to fix what your paid for. So far.....Laptop (17 days later) nothing..No phone calls. Do NOT go with this company. It is probably in India like every thing else. No one cares...Consumers getting screwed...SUE
I purchase a warranty from Square Trade November 8, 2014. They told me to upload my receipt, which I did. I have an email acknowledging they accepted my receipt and telling me I was covered.
I had purchased a new phone at Apple when my previous phone broke, using my upgrade program at ATT. The word repair is on the receipt for $291.00 + tax. Now 20 months later my phone broke and Square Trade will not replace it. They are now saying the receipt is not good enough and simply closed my claim.
They are scam artist and cheaters.
Now I have had to purchase a new phone which costs me $500+ because I thought I had insurance and did not get apple care or coverage through ATT.
Dec. 2013 i purchased a 50" tv from Target. I then decided to buy a warranty so i looked on amazon and purchased the square trade warranty
first of all, amazon took my money for the warranty.
second, nowhere noticable was there anything saying dontbuy warranty if you dont buy tv from us.
third, square trade emails me the 4 year warranty.
also should be known , i have account with amazon so they should know wether i bought tv from them and should not have even sold it to me.
so now its june 2016, i call square trade for service and they tell me, sorry charlie you didnt buy your tv at amazon so your warranty is not valid.
i also contacted amazon.
square trade wants to refund my money but the hell with them, i cant get a warranty anywhere else now.
they either take care of my tv or THEY WILL SEE ME IN SMALL CLAIMS COURT
I purchased squaretrade for 2 chromebook laptops that I bought for my kids. I called squaretrade regarding my warranty 6 mo ths after purchasing the computer for both laptops after both of my kids complaining of same exact keys not working on the keyboard. square trade initially gave me the run around stating that I should contact HP directly since the product was still covered under the manufacture warranty. I attempted that and could never get in contact with a real person from HP. I went back to square trade (since I purchased their 2-yr warranty) and demanded they solve the issue since I paid for the service. It took a total of 2.5 months before they finally gave in and told me to send the laptops and I would be reimbursed. I sent both laptops back but then obly received one check for only one laptop. I called square trade to inform them of the mistake and I was assured by a representative that the check should be there within a few days. A few days turned into a week so I called squaretrade back. They the stated that they would cancel the check that was never received and send out a new one which ahould be received within 7-10 business days. 2 weeks pass still no check so I call square trade again and they then tell me they expedited a check and it should be received within 3-5 business days. Guess what. 5 Business days pass and still no check. I am livid at this point because not only has square trade NOT followed through on the services that I paid for but they now have stolen my laptop that I paid 269.99 for!! I called again and went off on how this company has now stolen my property and they cancelled the en route check (AGAIN) and tell me the new check should be here within 48hrs. I demanded a USPS tracking number and they told me to call back in the a.m and one will be provided. I did this first thing in the morning but I low and behold I was lied to and my check is STILL not here. I am 99% certain I will never receive that check and will have to take legal action. This business is a scheme and amazon should stop selling any products or services it claims to provide.
I bought a 3-year extended warranty for my laptop from Square Trade (ST) in January 2014. In November 2015, the laptop screen began having lines across it and then went black (back light went out) and the camera failed to work.
I contacted ST to begin my claim on November 10, 2014. They gave me the option of taking my laptop to be repaired where I purchased it (Tiger Direct) and ST would pay for the repair, or take it to another local repair shop and pay for the repair with the promise of being reimbursed by ST. Because I required the laptop for my graduate program, I chose Tiger Direct thinking this would be the fastest way to get it repaired. After several hassles, Tiger Direct basically waited 3 weeks before calling us to say they were going out of business and that they had not ordered the parts for the repair.
I contacted ST for the second claim. They told me I needed to take it to Geek Squad (GS). GS sent the laptop to their repair center ($35 fee that I paid) and returned it saying that they could not find replacement parts for it.
I contacted ST for the third claim. They told me I was required to send it to them for repair. I explained that if GS could not order parts, I did not think they would be able to either. I asked if they could call the repair center and find out, so I could expedite the repair after all this delay. They were very unwilling to help me resolve this, so I sent the laptop to ST. They received it on Dec. 23, 2015, and I am still waiting for a resolution.
When I began to insist on talking to a supervisor, several customer service reps were argumentative, interrupting me frequently. Each one promised that they would personally resolve my claim, but did not contact me when they promised. I do not trust Square Trade. It appears that they are purposefully giving me the run around.
All I was wanting to hear from them was, "Yes, you have a valid warranty with ST, and we will honor it." I have yet to see if this is a company of integrity or not.
WARNING TO CONSUMERS: NO MATTER WHAT YOU DO STAY AWAY FROM SQUARETRADE - THE WARRANTY COMPANY FOR TECHNOLOGY AND ELECTRONIC DEVICES
HOW I FOUND OUT THAT SQUARETRADE IS A SCAM
I purchased an OfficeJet All-in-One 8600 from my local Staples store in August 2014. I purchased a 2-year warranty protection plan provided by SquareTrade. The printer began to give a paper jam error, I followed the steps in the troubleshooting animation and check all compartments. There was no paper jam - not even a thread. However, in the HP online troubleshooting, they did indicate that the printer can sometime give a paper jam message in error. When nothing worked,
I took the printer to Staples. Their desk technician told me since my printer is fully covered, I should call SquareTrade and they will refund the cost of the printer. So i did. My call was first placed to SquareTrade on November 21, 2015. I spoke with a man who told his name was Miles. He said that since this is the first time I call for problem with any device and he knows that without a printer my work virtually becomes output-disabled. based on this, the man told me he was sending me an Affidavit to sign via my email immediately. I received the Affidavit within about 2 minutes. I signed and emailed it back to the man within 1 minute. Since then, I have been given all kind of run around by various individuals at SquareTrade, including people who identify themselves as supervisors. They have a script. I know this because of the nearly 10 people I have spoken with over a period of 5 days, dozens of hours on hold and on the phone with SquareTrade employees, I am still waiting to receive my refund, which had been promised for me to receive within 24 to 48 hours. This is is documented in SquareTrade's own email to me,
What is even more immoral is when the man told me he took care of this and I should get my refund right away, he sent his private email address to email him a copy of a letter of commendation I told I was going to write on SquareTrade Facebook Page.
SquareTrade CEO and Founders Ahmed Khaishgi and Steve Abemethy WARNING TO CONSUMERS: NO MATTER WHAT YOU DO STAY AWAY FROM SQUARETRADE - THE WARRANTY COMPANY FOR TECHNOLOGY AND ELECTRONIC DEVICES HOW I FOUND OUT THAT SQUARETRADE IS A SCAM I purchased an OfficeJet All-in-One 8600 from my local Staples store in August 2014. I purchased a 2-year warranty protection plan provided by SquareTrade. The printer began to give a paper jam error, I followed the steps in the troubleshooting animation and check all compartments. There was no paper jam - not even a thread. However, in the HP online troubleshooting, they did indicate that the printer can sometime give a paper jam message in error. When nothing worked, I took the printer to Staples. Their desk technician told me since my printer is fully covered, I should call SquareTrade and they will refund the cost of the printer. So i did. My call was first placed to SquareTrade on November 21, 2015. I spoke with a man who told his name was Miles. He said that since this is the first time I call for problem with any device and he knows that without a printer my work virtually becomes output-disabled. based on this, the man told me he was sending me an Affidavit to sign via my email immediately. I received the Affidavit within about 2 minutes. I signed and emailed it back to the man within 1 minute. Since then, I have been given all kind of run around by various individuals at SquareTrade, including people who identify themselves as supervisors. They have a script. I know this because of the nearly 10 people I have spoken with over a period of 5 days, dozens of hours on hold and on the phone with SquareTrade employees, I am still waiting to receive my refund, which had been promised for me to receive within 24 to 48 hours. This is is documented in SquareTrade's own email to me, What is even more immoral is when the man told me he took care of this and I should get my refund right away, he sent his private email address to email him a copy of a letter of commendation I told I was going to write on SquareTrade Facebook Page. NOTE: Yesterday, I sent SquareTrade supervisor my last and final notice demanding my refund be in my Paypal account by midnight. I put the company on notice as to what actions I would take if they refuse to refund my money now. They have chosen to keep my money. Therefore, since today is Thanksgiving, I cannot go and file a lawsuit against SquareTrade and its CEO Ahmed Khaishgi, I am staring the process to hold this company accountable and get my money back today. More posts will follow. This post will also be public on my website, Google Plus, Twitter, Pinterest, StumbleUpon, Linkedin, and will be linked and tagged to the multiple other websites I write for, including my Google Blogger's site. I refuse to finance 1 per-centers. I will not stop taking actions until my refund shows on my Paypal account.
NOTE: Yesterday, I sent SquareTrade supervisor my last and final notice demanding my refund be in my Paypal account by midnight. I put the company on notice as to what actions I would take if they refuse to refund my money now. They have chosen to keep my money. Therefore, since today is Thanksgiving, I cannot go and file a lawsuit against SquareTrade and its CEO Ahmed Khaishgi, I am staring the process to hold this company accountable and get my money back today.
More posts will follow. This post will also be public on my website, Google Plus, Twitter, Pinterest, StumbleUpon, Linkedin, and will be linked and tagged to the multiple other websites I write for, including my Google Blogger's site.
I bought a linksys ac1900 from sams club, jan 2015. The item became defective one month ago. I contacted Squaretrade. They emailed me a label, I sent the item. They bought a refurbished item from amazon and shipped it to me. The item that I received is defective, I called linksys and spent two hours with their tech support, they stated that there is a hardware problem and cannot be repaired. I called squaretrade , this time they refused to email me the label, they said they have to send it by mail , they will also send a box to return the router back to them. I told them that I do not want refurbished item, I requested either a refund or a non refurbished item. The customer service personnel were very helpful, although I have problem with the company policy for sending defective refurbished items instead of replacing the item with a non refurbushed one or giving you back your money. I will never buy their insurance again
SquareTrade refused to honor my warranty and is legally obligated to cover my device per the contract terms under the Magnusson-Moss Warranty Act.
I am appealing a decision by the SquareTrade Claims Department to not cover my product under the "SquareTrade 3 Year Computer Accident Protection plan ($900-$1000)" terms. Per the terms of my contract with SquareTrade, my manufacturer refurbished Dell XPS 12 (9Q33) laptop (purchase date: 08/27/2014) is eligible the warranty I purchased from Amazon.com (purchase date: 09/04/2014) for my spouse (as named in the warranty with SquareTrade).
As requested by SquareTrade, my receipt for the Dell XPS 12 laptop was emailed to the designated address on 09/17/2014. On 10/12/2015, I contacted SquareTrade via telephone to verify that this item was still covered under warranty. The SquareTrade employee assured me that the item was in fact covered under warranty and sent me email confirmation. On November 4th 2015, the laptop experienced water damage a claim was filed immediately.
On November 6th 2015, I contacted the claims department to assess the progress of my claim. At that time, I was informed by a courteous supervisor (at extension 1371) that the laptop was ineligible for coverage under the ADH Warranty (see ticket #0011720502 for additional details). The stated reason for this decision to deny my claim is that the laptop was purchased from eBay (as newly manufacturer refurbished), and the warranty was purchased from Amazon. According to the supervisor, the product would have been eligible if the SquareTrade ADH Warranty was purchased through eBay instead of Amazon.
The courteous supervisor, verbally agreed that SquareTrade should do what they can to make it right. So, he contacted his Assurance Team Manager, who declined to hear my case and stated that the decision of ineligibility was going to stand (This individual refused to speak with me about this despite my earnest request) The courteous supervisor offered to fully void and refund the warranty. I declined cancellation at this time, stating that I would first contact the legal department and see what recourse was available.
It is clear that SquareTrade failed to dispute warranty eligibility of this laptop on several counts: at the point of purchase (09/04/2015), registration (09/17/2015), or verification (10/12/2015). On the contrary, SquareTrade assured coverage of the laptop under the warranty in every interaction until the point at which a claim was filed. SquareTrade is legally obligated to cover this device per the terms of my warranty contract under the Magnusson-Moss Warranty Act. The Warranty Contract provided to me does not describe that the warranty must be purchased from the same seller as the laptop. Per the terms of my contractual agreement with SquareTrade, my product is warrantable under the "SquareTrade 3 Year Computer Accident Protection plan ($900-$1000)". Legal proceedings will be initiated if SquareTrade continues to avoid meeting it's contractual obligation.
BEWARE BEWARE AVOID. You cannot trust these individuals.
You ever see "the rainmaker" with matt damon? deny deny deny the claim . That's how squaretrade makes their money. They are betting that you will give up.
And you deal with a firewall situation talking to a pakistani call center to keep you spinning.
Do your due diligence online research before throwing good money thinking squaretrade will be there for you.
I purchased a new samsung phone from ebay and added the squaretrade warranty onto it for $67 dollars.
A year later my phone a samsung Mega which I kept in a hard plastic case with a rubberized exterior started getting glitchy. I had to do a hard reset several times and it would work for awhile then not.
The phone was not dropped and i never got it near water. The mega is a large phone it is a phablet.
Squaretrade received the phone 8-6-15 and I did not hear from them for awhile. Then I called , they did not contact me to explain I had to contact them.
My claim had been denied because of physical damage due to a drop and water damage.
I had not dropped the phone and before I sent it in I removed the sim card and none of the water dots had changed to pink or red. They are strategically placed in the phone to show when water damage has happened. I was then told by another individual that corrosion had happened.
My warranty is the standard warranty covering electrical and mechanical failure during normal wear and tear.
The call center is in Pakistan with polite individuals working with scripts. I was told several times about why my claim had been denied.
Then they OFFERED to refund me the total premium of the policy. I have never heard of an insurance company offering to give money back. This is a red flag.
I was told that it is the USB board that needs to be replaced. A $12 dollar item on Amazon and a $6 item on ebay.
Then offered again to refund me the total premium.
They then did not at that point return the phone to me. 3 days later on 8-17 looked online and the status of the phone was that it had been repaired.
I called them again, 1-2 hours of being on hold I get to talk to a senior claims specialist and I am informed once again of all that I heard last week and then the offer to refund my money.
They then tell me that the phone has been repaired and is on it's way to me, when I question them on this then I am informed that they just received an email saying that the phone had not been repaired. That the phone had failed the audit. I then told them that the reputation of squaretrade was problematic and that it was recommended online to contact the better business bureau. And I mentioned that I was going to write a yelp review of what happened. This got their attention and now I am waiting for the audit with photos to be emailed to me so i can see what the problem is.
The call center people are firewalled away from what is going on so to wear down the people needing customer service.
Don't take my word for it, Do your due diligence-online research before throwing good money thinking squaretrade will be there for you.