Absolutely the worst customer service I've experienced in my lifetime.
Bought a $400 camera that had no reset button on it. When I forgot my username and password I couldn't log back into the camera. I called the manufacturer of the camera and they were happy to install a reset button on my camera but said that it had to be mailed from the company that sold it to me. That would be SpyTec
This is where the problems began.
SpyTec never really ever understood my problem. My initial calls with them indicated that all I had to do was submit an RMA to send the camera to them and then they would send it on to the manufacturer of the camera. But then somebody in customer service got involved and from that point on I got nowhere.
All they did was send me emails saying it's not under warranty. One hand does not know what the other hand is doing in that comapny. At one point i received an email to obtain an RMA number at the same time receiving an email that they could not help me because it was not under warranty.
Unbelievable that I spent $400 on a camera that was missing a reset button ... and they wouldn't help me by sending it on to the manufacturer to get it fixed. Horrible horrible people."
SpyTec Reviews
Absolutely the worst customer service I've experienced in my lifetime.
Bought a $400 camera that had no reset button on it. When I forgot my username and password I couldn't log back into the camera. I called the manufacturer of the camera and they were happy to install a reset button on my camera but said that it had to be mailed from the company that sold it to me. That would be SpyTec
This is where the problems began.
SpyTec never really ever understood my problem. My initial calls with them indicated that all I had to do was submit an RMA to send the camera to them and then they would send it on to the manufacturer of the camera. But then somebody in customer service got involved and from that point on I got nowhere.
All they did was send me emails saying it's not under warranty. One hand does not know what the other hand is doing in that comapny. At one point i received an email to obtain an RMA number at the same time receiving an email that they could not help me because it was not under warranty.
Unbelievable that I spent $400 on a camera that was missing a reset button ... and they wouldn't help me by sending it on to the manufacturer to get it fixed. Horrible horrible people."