I signed a contract with Sprint last year with 2 phones, I noticed that I was being charged more than I should've been charged. This is where things begin.
I wasn't receiving statements ( I'm still not despite multiple requests for paper statements), so I was unaware of the reasons why. I called multiple times, spending literally hours on the phone without success. I finally found out that there were numerous third party charges on my account that I never authorized, services on my account that they said I authorized, but never received and over billed every month. After I found this out, I tried unsuccessfully to get credited or refunded for these issues but was met with more of the same from various customer service agents and even an executive once I filed a compliant with the Minnesota Attorney General.
I tried in vain to convey the situation to the executive but like the other contacts with Sprint, they played games. The executive was aware of the specifics of the situation, the hours I was available to speak with her and my time zone. Her voicemail indicates that she's in the same time zone but instead of calling between 1230-1pm CT she called an hour before, then reported to the AG that I was not reachable by phone. I even called her several times, leaving messages. This has to stop.
Despite everything I have done thus far, I have been unsuccessful.
I have repeated requested that 3rd part charges be blocked, but I'm still being overcharged. I asked that the other services that they said I approved , be cancelled but I'm still being charged for them.
I went to take advantage of their cut your bill in half and they will pay your current carrier cancelation fees and last bill to get you to be a customer with sprint. I signed up the sales rep said it would take 2-4 weeks for this to go into affect at exactly 30 days they still had not put me on the it your bill in half promo and I had paid them $350 for any cancelation fees if canceled. I returned their phone and had Verizon speak with sprint on the phone with me and they said to both me and Verizon that no cancelation fees would be charged and that as long as I returned the phone no penalties would apply. All of a sudden I'm being hound by collection agency for a bill of $970 for a service that wasn't even active more then 30 days and I had already paid them $350. I have tried several times to speak with sales rep who took the iPhone from me and said he would handle this and not to worry about this bill he would clear it up I have s video of him saying this. I just today received another bill for $970.38. It's affecting my health and my good credit. This wrong what they are doing to people.
Sprint telephone....poor coverage in So.Cal and in Central California. If you live or travel in these areas I would recommend that you do not go with Sprint.
Poor customer service. Since our coverage was not adequate we paid off our phones ($1600) and paid the penalty and are trying to leave the company, Sprint will still not unlock our phones so that we can take our phones elsewhere.
They took our $1600 + and instead of applying it to the phones as the representative indicated would be done, put the money in our account so that we could not take our phones to another carrier.
They have our money and we seem to have no recourse. We have spent hours and hours at 2 different Sprint stores and on the phone. We were told that if the phones were paid off and the penalty paid that our phone would be unlocked. Now that they have our $1600 they are now refusing to do that.
Good Afternoon , This report is about the horrible experience I have had with sprint since joining their network. They lied about how they rebate works, I had to write BBB in order to get my small business name out of collections . Now my device has never worked properly , I asked for a new model , sprint then tells me how i have to buy out the phone that does not work for $730.00 and then pay for the new phone .
After days of calling sprints customer care with no resolve , they now tell me i owe them $830.00 that has to be paided by the end of the month . When I asked them where are these charges coming fom no one can give a definitive answer , alomost like my bill has been padded as retaliation for contacting BBB. I feel like they are doing whatever they want to because they feel like what are you going to do ( as a customer ) . I feel Riped Off and disenchanted with this company .
Being a loyal customer of 16 years. I decided to order 2 I phone 6a pro. When speaking to customer service that I can barely understand because they are all in the Philippines I asked about the iPhones 6s pro. My plan was the everything and I was eligible for a $15 credit per phone per month upgrade. I decided to go with that. Then I asked if there were any rate changes The rep told me she can put me on the family unlimited for $110 per month for the 2 phones. I asked if I still get the $15 credit per phone per month. Sprint rep said yes. I proceeded to order the phones When speaking to sales it was confirmed again I would still get the $15 credit per phone per month. I also inquired about the otter box covers. Since I had to pay instead of just putting on my bill I said hold off for now and I will call back later. Later came and I called back. I went over everything all over again. But my plan was changed and after asking about the $15 credit per phone per month it was confirmed it still applied. So I went ahead and proceeded to order the phones. Sales again recon firmed I still get the credit. I then ordered the phones. Then afterwards sprint sent an email where I had to sign an agreement. Well I drive a truck for a living traveling cross country so I could not get to a computer to sign the agreement. Later that night my wife got on the computer and signed the agreement but she did not know what the agreement was. She read it to me after signing and I said that's wrong They are charging full leasing price for the phones. I called sprint again and explained in full and the rep did credit me $12 for the shipping and $30 for one month credit. And told me to give them 48 hours and they will contact me after their investigating. Since all calls are recorded. They can hear for themselves I was told over and over I would still get the credit. Well 48 hours later I never got a call. I ended up calling sprint and they are telling me that with my new plan I don't get the credit. No matter how many times they told me I would It got to the point that Darren from corporate got involved and all he offered was $50 credit for my time I spent on the phone. And did not budge about the $15 credit per phone per month that I was repeatedly told I was gonna get. The decision is not final what I'm gonna do but there should be a better offer to help offset what I was told
All I wanted to do is add a new phone to an existing line - the customer service representaive offered to change the phone number as I did not like the area code on my old number. He failed to mention any cost to me. Great so it was done. I got my bill - terrible it cost me 99.00. I called sprint imediately sat on the phone for 45 min. got no help resolving the issue - they stated I would get a Supervisor to call me back after they research the issue. I never got a call back. I scheduled my payment minus the 99.00. I called them back sat on the phone again for another 30min they stated a credit of 99.00 would go through on the next bill but I would still have to pay my bill in full. I refused. HELP. They cut my phone service over 99.00 doallars short called them back again they restored my service and stated that it be would be worked out. Now I got an email stating I have a payment plan for 98.00 to be paid - nothing resolved. HELP
Sprint/Boost Mobile use fine print to keep refund money that is clearly due their clients. Even with full documentation refunds are not given when a client transfers their phone number to another company. They conveniently delete the account along with the credit on the account, and inform the client requesting the refund that they can not access the account to retrieve the refund. Even if the refund request is made the day before the account is transferred, they use the excuse that it takes many days to process a refund and they could not process it in time before the account was deleted from their system. In my case, I contacted the only number I could get that contacted a real human 855-213-8639 three times on Sept 18 '15, Sept 23 '15 and Oct 7 '15 before I was finally told I would not be recieving a refund of the $40 over payment I was due, and I had all documentation including reciept.
We opened a new business and choose Sprint to work with us for our phone and Internet business service needs. Brad Ferrin was assigned as our field care project manager to help set us up. Initially we were happy with the ideas and suggestions Brad came up with and we trusted his judgement on a lot of the decisions for our small business.
When we received our first bill it did not make sense and asked why it was more than twice what we were expecting and quoted. We had a tight budget and realized that Brad Ferrin has signed us up for much more than we agreed to and really needed. After hours of deciphering the first bill, we thought everything was straightened out.
We received our second bill and it was even more confusing than the first bill and had a family friend help us look into the charges. We were disappointed to realize that we had been deceived and lied to by Brad and the actual charges were higher plus the set up fees were going to be spead out over a six month period. This was never explained to us, in fact no set up fees is what we were told because there was a promotion going on for new businesses.
Wed dropped Sprint and went with Comcast and it has been a completely different experience free of confusing charges and have not been lied to or decieved.
I changed over to Sprint almost two years ago from my previus nightmare company AT&T and let me tell ya i would rather deal with rude customer service than this nightmare.
I purchased a family plan with two phones one for me one for my adult son. His first phone had falty electronics and wouldnt work kept getting dropped or couldnt get the web to work on the phone. Second phone i paid to have replaced same thing piece of junk. CAlled and spoke with a wonderful customer servce gall that gave my son a free upgrade. Went with the lg3.
had it amonth screen has a hair line fracture on the screen which doesnt allow the phone to swipe. Took it back to Maplewood store for its the only one with a repair shop. i was told i would have to file insurance claim for phone is falty and damaged. I looked at this gal and said excuse where is it damaged? she couldnt even show me i had to close my eyes and feel for it. So i asked about the warranty on the phone and i was told i had to call essurian for my insurance replacement again. i said NO i will pay another $150 for a phone we just got. I have been on the phone with sprint customer care, the store in maplewood, then i was transfered to Tele sales, and then i got transfered again to Order support and spoke to Samaria and she said everthing i was told before. I have to go to the store to get the manaufactures warrnanty information, however the store said due to use being upgraded on the phone i have to call customer care tele sales. this is an absolute nightmare. if the phone is under warranty provide the customer with the warranty information. I will not be paying for another insurace co payment. They cant even find when the phone was upgraded in August they keep seeing the tablet and cant locate nothing. How is this possible. you show the phone online in my account but yet you cant confirm it? this smells to me as complete boguss customer care for a phone we just got. if you are going to continue to give customers cruddy phones you should at least be able to provide us with warranty on the phone verses trying to make us pay for insurance deducable. They cant even see when they did the upgrade on my sons phone. I am online at the same time with these folks and can see is a plane as the nose on my face. however it doesnt show the warranty online..........go figure.
Then i was talking to Order sales and they transfered me to onhold to someone i dont know. I have been on the phone now over two hours at this time and was told they cant locate it and i need to go to customer care and start all over. Unless you pay for my down time at work this needs to be corrected. Not only in ten minutes was i able to locate the transaction date
07/21/2015 07/21/2015 SPRINT RETAIL #004526 SAGINAW MI US TR:520225000924 TID:232457000234963 XXXXXXXXXX $ -23.48 $ 0.00 $ 84.28
But found the phone information on my website. However i was told you (sprint ) cant see what we see on our online account infomation? how is this possible what kind of scam are you running?
sell phones that are junk to the public and charged them insurance deductables to no end? Rediculous and should have a law passed with this type of shanningans you are all performing.
Fraud fraud fraud is what i call it and will be sending this to corporate and to better business bureau. I want out of the contract and no other sorry to hear your having issues again. Every month i call for you take off my sons block i have on my phone. However you continue to charge me for fees and i have to call back everyone month to have block put back on. explain this to me? why when you have a block on a phone it mystersly falls off? and you make me sound like the villian for takign it off. I dont sprint continues to remove blocks so you get charged for thrir party fees when from day one you said to put it on.
I have never had to deal with misue of management or customer care in my 46 years on this earth. It makes me sick i have to go through this when i pay $200 every month and OH MY GOSH if i dont you just turn off peoples phones like nothing. however when we need help you turn the blind eye. Well enough is enough. I am done being ran over by Sprint mobile.
I change from sprint to tmobile T Mobile was supposed to pay all my changing scenes. this is going on since launch. well they're willing to give me my reimbursement but Sprint has never broke down any charges they just send me a full bill for 4 grand. I have been to the stores I have called several times to the customer service and they refused to break it down. they sent me to collection agency is the collection agency to break it down nobody to give me that information
Sprint's "Free Tablet" Promotion is a SCAM. I was told (also, given a chart) showing my future bill will be less than $320 a month if I changed the plan and would be given 4 supposedly Free Tablets.
Well, My first bill was $680! the second was almost $400 and now it is $460.
I have had to make 2 additional trips to the store to try to get it straightened out, and now must make a third.
These low quality Samsung Tablets have cost me time and money.
I am pissed, and will not be recommending Sprint to anybody! Sprint has already been cited how many times for faulty billing.
These tablets are a scam, please, do not fall for it.
On December 26, 2014, my husband and I decided to change cellular carriers and go with Sprint. We went to Sprint store in Lansing, Illinois and got 2 Samsung Note Edge phones which were about 840.00 a piece. We decided on family plan and also insurance for phones. The plan was 80.00 or 85.00, can't remember and we also did installment payments for phones. We were told after my husband asked about veteran employees that he would qualify for Sprint Discount of 20% off bill, which sales person gave us the form.
Once we got phones and signed 2 year contract, we were told that after 1 year we can trade in our phones and get different phones if we decided and whatever balance was due on phones sprint would take care of. About 2 weeks after signing contract we started experiencing dropped calls constantly and also our phones would completely shut down, screen would blackout. We had to master reset several times because it would not accept our passwords. It did not matter if we were at home at grocery store on our way to work or just in front of home, we would constantly drop calls, service is pretty bad.
We would go to Sprint constantly complaining about phones and service. Regarding service we were told, how unusual that was due to the upgrades Sprint has made regarding service. We constantly would go in person or call Sprint and speak to a representative and was always given the same excuse. When we would deal with technical support regarding our phones we were told to download the latest upgrade. Actually the upgrades made the phones even worse, and browsing internet was terrible. We would go in store and technical support could never determine the problem, but we were told several times to call our insurance for phones. I insisted what sense would that make when phones are new in pristine condition and I was not paying a deductible for 2 phones when they should be working.
I informed rep., via telephone about phones not working and was told they might be able to switch them out, but why get same phone if the prior phones weren't working. We asked if we could switch out for different phones as far as make and model and told no, we would have to wait a year. After months of bad service, horrible phones and not to mention we could not get 20% off bill we were told at time of signing contract we were eligible for, we've had enough. We tried the fair way of trying to rectify with Sprint, but to no avail. Regarding the 20% discount we were told at time of starting service to fill form out, and also fax a copy of work i.d.. We faxed several times and we expected to see discount on second bill, but saw nothing. When I called Sprint to find out the problem I was told they never received forms and to mail them instead of faxing. Once mailed about a week later my husband received a call from Sprint, that due to the plan we got we could not receive 20% discount. I got on the phone and told rep., we were told when we signed contract that we would get extra 20% off and we would see the discount on second bill. The rep., apologized and said store rep., should not have told us we could get discount.
I've had enough of the run around and want some type of justice. We hold up our end of contract, and Sprint should do the same. They expect us to pay monthly for service and phones, which we agreed on, based on the service working and the phones working, neither of which has happened. I'm asking for your help, because I'm getting no help from company.
An never added the promotion for the $7 a month. I've had the tablet for 3 months now my first payment was $72 next payment $36 an now $52 "just $10 a month" my ***!! And when I call to cancel or for some assistance. The associate that answered 1. Was helping other people while on the phone with me. 2. Asked for my account info but didn't say anything else about it. 3. Just handed the phone with out letting me know while I was talking to another associate that had no idea what was going on.!! I've worked in customer service my whole life I have an will never do that to anyone of my customers regardless of how upset they are!! That is ****** customer service! And the associate who I was now taking to said he would help me because I wasn't present mind you Im out of the state that is why I tried going to another location but couldn't be helped. He said he couldn't even pull up my account info when the first guy clearly did!! Makes no sense! He was giving me the routine bull**** yes sell me something over charge me to then tell me I have to pay $200 to cancel!! Wtf ! This is bull****! He's best advice was to come in or speak with the manager Curtis. So if I call and speak to Curtis an tell him his associates don't know how to give the right costumer service he's going to take my tablet back!? This location period sucks!!!! Worst costumer service
This location sucks!!! First off there not even a corporate location just a franchise so what ever you have done here it can not be resolved at another location. They sold me a tablet saying it would only be $7 mo which is not the case they forgot to mention the installment fee I would need to pay everymonth for $11! An never added the promotion for the $7 a month. I've had the tablet for 3 months now my first payment was $72 next payment $36 an now $52 "just $10 a month" my ***!! And when I call to cancel or for some assistance. The associate that answered 1. Was helping other people while on the phone with me. 2. Asked for my account info but didn't say anything else about it. 3. Just handed the phone with out letting me know while I was talking to another associate that had no idea what was going on.!! I've worked in customer service my whole life I have an will never do that to anyone of my customers regardless of how upset they are!! That is ****** customer service! And the associate who I was now taking to said he would help me because I wasn't present mind you Im out of the state that is why I tried going to another location but couldn't be helped. He said he couldn't even pull up my account info when the first guy clearly did!! Makes no sense! He was giving me the routine bull**** yes sell me something over charge me to then tell me I have to pay $200 to cancel!! Wtf ! This is bull****! He's best advice was to come in or speak with the manager Curtis. So if I call and speak to Curtis an tell him his associates don't know how to give the right costumer service he's going to take my tablet back!? This location period sucks!!!! Worst costumer service
Moreover it’s worse on the suburbs. So I thought of switching over to T-Mobile and contacted the sprint customer service. The Sprint’s customer service representatives are novice and inexperienced. They told me to pay the full outstanding amount and get my phone unlocked within couple of days with no stipulated time period. Even one female customer service representative told me that it’ll be unlocked in 24 hrs. It didn’t happen so far. Moreover, it costs me $750 for the iphone 6 at the Sprint which is $650 at the Apple store. It’s been more than a week since I paid my remaining dues and still my iphone is not unlocked and I am not able to install another carrier. I have taken couple of carriers, among them, Sprint is the worse and I recommend others not to be lured or befooled by the so-called Sprint.
Sprint Corporation Reviews
I signed a contract with Sprint last year with 2 phones, I noticed that I was being charged more than I should've been charged. This is where things begin.
I wasn't receiving statements ( I'm still not despite multiple requests for paper statements), so I was unaware of the reasons why. I called multiple times, spending literally hours on the phone without success. I finally found out that there were numerous third party charges on my account that I never authorized, services on my account that they said I authorized, but never received and over billed every month. After I found this out, I tried unsuccessfully to get credited or refunded for these issues but was met with more of the same from various customer service agents and even an executive once I filed a compliant with the Minnesota Attorney General.
I tried in vain to convey the situation to the executive but like the other contacts with Sprint, they played games. The executive was aware of the specifics of the situation, the hours I was available to speak with her and my time zone. Her voicemail indicates that she's in the same time zone but instead of calling between 1230-1pm CT she called an hour before, then reported to the AG that I was not reachable by phone. I even called her several times, leaving messages. This has to stop.
Despite everything I have done thus far, I have been unsuccessful.
I have repeated requested that 3rd part charges be blocked, but I'm still being overcharged. I asked that the other services that they said I approved , be cancelled but I'm still being charged for them.
I went to take advantage of their cut your bill in half and they will pay your current carrier cancelation fees and last bill to get you to be a customer with sprint. I signed up the sales rep said it would take 2-4 weeks for this to go into affect at exactly 30 days they still had not put me on the it your bill in half promo and I had paid them $350 for any cancelation fees if canceled. I returned their phone and had Verizon speak with sprint on the phone with me and they said to both me and Verizon that no cancelation fees would be charged and that as long as I returned the phone no penalties would apply. All of a sudden I'm being hound by collection agency for a bill of $970 for a service that wasn't even active more then 30 days and I had already paid them $350. I have tried several times to speak with sales rep who took the iPhone from me and said he would handle this and not to worry about this bill he would clear it up I have s video of him saying this. I just today received another bill for $970.38. It's affecting my health and my good credit. This wrong what they are doing to people.
Sprint telephone....poor coverage in So.Cal and in Central California. If you live or travel in these areas I would recommend that you do not go with Sprint.
Poor customer service. Since our coverage was not adequate we paid off our phones ($1600) and paid the penalty and are trying to leave the company, Sprint will still not unlock our phones so that we can take our phones elsewhere.
They took our $1600 + and instead of applying it to the phones as the representative indicated would be done, put the money in our account so that we could not take our phones to another carrier.
They have our money and we seem to have no recourse. We have spent hours and hours at 2 different Sprint stores and on the phone. We were told that if the phones were paid off and the penalty paid that our phone would be unlocked. Now that they have our $1600 they are now refusing to do that.
Ripped off to the amount of over $1600.
Good Afternoon , This report is about the horrible experience I have had with sprint since joining their network. They lied about how they rebate works, I had to write BBB in order to get my small business name out of collections . Now my device has never worked properly , I asked for a new model , sprint then tells me how i have to buy out the phone that does not work for $730.00 and then pay for the new phone .
After days of calling sprints customer care with no resolve , they now tell me i owe them $830.00 that has to be paided by the end of the month . When I asked them where are these charges coming fom no one can give a definitive answer , alomost like my bill has been padded as retaliation for contacting BBB. I feel like they are doing whatever they want to because they feel like what are you going to do ( as a customer ) . I feel Riped Off and disenchanted with this company .
Being a loyal customer of 16 years. I decided to order 2 I phone 6a pro. When speaking to customer service that I can barely understand because they are all in the Philippines I asked about the iPhones 6s pro. My plan was the everything and I was eligible for a $15 credit per phone per month upgrade. I decided to go with that. Then I asked if there were any rate changes The rep told me she can put me on the family unlimited for $110 per month for the 2 phones. I asked if I still get the $15 credit per phone per month. Sprint rep said yes. I proceeded to order the phones When speaking to sales it was confirmed again I would still get the $15 credit per phone per month. I also inquired about the otter box covers. Since I had to pay instead of just putting on my bill I said hold off for now and I will call back later. Later came and I called back. I went over everything all over again. But my plan was changed and after asking about the $15 credit per phone per month it was confirmed it still applied. So I went ahead and proceeded to order the phones. Sales again recon firmed I still get the credit. I then ordered the phones. Then afterwards sprint sent an email where I had to sign an agreement. Well I drive a truck for a living traveling cross country so I could not get to a computer to sign the agreement. Later that night my wife got on the computer and signed the agreement but she did not know what the agreement was. She read it to me after signing and I said that's wrong They are charging full leasing price for the phones. I called sprint again and explained in full and the rep did credit me $12 for the shipping and $30 for one month credit. And told me to give them 48 hours and they will contact me after their investigating. Since all calls are recorded. They can hear for themselves I was told over and over I would still get the credit. Well 48 hours later I never got a call. I ended up calling sprint and they are telling me that with my new plan I don't get the credit. No matter how many times they told me I would It got to the point that Darren from corporate got involved and all he offered was $50 credit for my time I spent on the phone. And did not budge about the $15 credit per phone per month that I was repeatedly told I was gonna get. The decision is not final what I'm gonna do but there should be a better offer to help offset what I was told
All I wanted to do is add a new phone to an existing line - the customer service representaive offered to change the phone number as I did not like the area code on my old number. He failed to mention any cost to me. Great so it was done. I got my bill - terrible it cost me 99.00. I called sprint imediately sat on the phone for 45 min. got no help resolving the issue - they stated I would get a Supervisor to call me back after they research the issue. I never got a call back. I scheduled my payment minus the 99.00. I called them back sat on the phone again for another 30min they stated a credit of 99.00 would go through on the next bill but I would still have to pay my bill in full. I refused. HELP. They cut my phone service over 99.00 doallars short called them back again they restored my service and stated that it be would be worked out. Now I got an email stating I have a payment plan for 98.00 to be paid - nothing resolved. HELP
Sprint/Boost Mobile use fine print to keep refund money that is clearly due their clients. Even with full documentation refunds are not given when a client transfers their phone number to another company. They conveniently delete the account along with the credit on the account, and inform the client requesting the refund that they can not access the account to retrieve the refund. Even if the refund request is made the day before the account is transferred, they use the excuse that it takes many days to process a refund and they could not process it in time before the account was deleted from their system. In my case, I contacted the only number I could get that contacted a real human 855-213-8639 three times on Sept 18 '15, Sept 23 '15 and Oct 7 '15 before I was finally told I would not be recieving a refund of the $40 over payment I was due, and I had all documentation including reciept.
We opened a new business and choose Sprint to work with us for our phone and Internet business service needs. Brad Ferrin was assigned as our field care project manager to help set us up. Initially we were happy with the ideas and suggestions Brad came up with and we trusted his judgement on a lot of the decisions for our small business.
When we received our first bill it did not make sense and asked why it was more than twice what we were expecting and quoted. We had a tight budget and realized that Brad Ferrin has signed us up for much more than we agreed to and really needed. After hours of deciphering the first bill, we thought everything was straightened out.
We received our second bill and it was even more confusing than the first bill and had a family friend help us look into the charges. We were disappointed to realize that we had been deceived and lied to by Brad and the actual charges were higher plus the set up fees were going to be spead out over a six month period. This was never explained to us, in fact no set up fees is what we were told because there was a promotion going on for new businesses.
Wed dropped Sprint and went with Comcast and it has been a completely different experience free of confusing charges and have not been lied to or decieved.
Stay away from Sprint Business Customer Service.
I changed over to Sprint almost two years ago from my previus nightmare company AT&T and let me tell ya i would rather deal with rude customer service than this nightmare.
I purchased a family plan with two phones one for me one for my adult son. His first phone had falty electronics and wouldnt work kept getting dropped or couldnt get the web to work on the phone. Second phone i paid to have replaced same thing piece of junk. CAlled and spoke with a wonderful customer servce gall that gave my son a free upgrade. Went with the lg3.
had it amonth screen has a hair line fracture on the screen which doesnt allow the phone to swipe. Took it back to Maplewood store for its the only one with a repair shop. i was told i would have to file insurance claim for phone is falty and damaged. I looked at this gal and said excuse where is it damaged? she couldnt even show me i had to close my eyes and feel for it. So i asked about the warranty on the phone and i was told i had to call essurian for my insurance replacement again. i said NO i will pay another $150 for a phone we just got. I have been on the phone with sprint customer care, the store in maplewood, then i was transfered to Tele sales, and then i got transfered again to Order support and spoke to Samaria and she said everthing i was told before. I have to go to the store to get the manaufactures warrnanty information, however the store said due to use being upgraded on the phone i have to call customer care tele sales. this is an absolute nightmare. if the phone is under warranty provide the customer with the warranty information. I will not be paying for another insurace co payment. They cant even find when the phone was upgraded in August they keep seeing the tablet and cant locate nothing. How is this possible. you show the phone online in my account but yet you cant confirm it? this smells to me as complete boguss customer care for a phone we just got. if you are going to continue to give customers cruddy phones you should at least be able to provide us with warranty on the phone verses trying to make us pay for insurance deducable. They cant even see when they did the upgrade on my sons phone. I am online at the same time with these folks and can see is a plane as the nose on my face. however it doesnt show the warranty online..........go figure.
Then i was talking to Order sales and they transfered me to onhold to someone i dont know. I have been on the phone now over two hours at this time and was told they cant locate it and i need to go to customer care and start all over. Unless you pay for my down time at work this needs to be corrected. Not only in ten minutes was i able to locate the transaction date
07/21/2015 07/21/2015 SPRINT RETAIL #004526 SAGINAW MI US TR:520225000924 TID:232457000234963 XXXXXXXXXX $ -23.48 $ 0.00 $ 84.28
But found the phone information on my website. However i was told you (sprint ) cant see what we see on our online account infomation? how is this possible what kind of scam are you running?
sell phones that are junk to the public and charged them insurance deductables to no end? Rediculous and should have a law passed with this type of shanningans you are all performing.
Fraud fraud fraud is what i call it and will be sending this to corporate and to better business bureau. I want out of the contract and no other sorry to hear your having issues again. Every month i call for you take off my sons block i have on my phone. However you continue to charge me for fees and i have to call back everyone month to have block put back on. explain this to me? why when you have a block on a phone it mystersly falls off? and you make me sound like the villian for takign it off. I dont sprint continues to remove blocks so you get charged for thrir party fees when from day one you said to put it on.
I have never had to deal with misue of management or customer care in my 46 years on this earth. It makes me sick i have to go through this when i pay $200 every month and OH MY GOSH if i dont you just turn off peoples phones like nothing. however when we need help you turn the blind eye. Well enough is enough. I am done being ran over by Sprint mobile.
I change from sprint to tmobile T Mobile was supposed to pay all my changing scenes. this is going on since launch. well they're willing to give me my reimbursement but Sprint has never broke down any charges they just send me a full bill for 4 grand. I have been to the stores I have called several times to the customer service and they refused to break it down. they sent me to collection agency is the collection agency to break it down nobody to give me that information
Sprint's "Free Tablet" Promotion is a SCAM. I was told (also, given a chart) showing my future bill will be less than $320 a month if I changed the plan and would be given 4 supposedly Free Tablets.
Well, My first bill was $680! the second was almost $400 and now it is $460.
I have had to make 2 additional trips to the store to try to get it straightened out, and now must make a third.
These low quality Samsung Tablets have cost me time and money.
I am pissed, and will not be recommending Sprint to anybody! Sprint has already been cited how many times for faulty billing.
These tablets are a scam, please, do not fall for it.
On December 26, 2014, my husband and I decided to change cellular carriers and go with Sprint. We went to Sprint store in Lansing, Illinois and got 2 Samsung Note Edge phones which were about 840.00 a piece. We decided on family plan and also insurance for phones. The plan was 80.00 or 85.00, can't remember and we also did installment payments for phones. We were told after my husband asked about veteran employees that he would qualify for Sprint Discount of 20% off bill, which sales person gave us the form.
Once we got phones and signed 2 year contract, we were told that after 1 year we can trade in our phones and get different phones if we decided and whatever balance was due on phones sprint would take care of. About 2 weeks after signing contract we started experiencing dropped calls constantly and also our phones would completely shut down, screen would blackout. We had to master reset several times because it would not accept our passwords. It did not matter if we were at home at grocery store on our way to work or just in front of home, we would constantly drop calls, service is pretty bad.
We would go to Sprint constantly complaining about phones and service. Regarding service we were told, how unusual that was due to the upgrades Sprint has made regarding service. We constantly would go in person or call Sprint and speak to a representative and was always given the same excuse. When we would deal with technical support regarding our phones we were told to download the latest upgrade. Actually the upgrades made the phones even worse, and browsing internet was terrible. We would go in store and technical support could never determine the problem, but we were told several times to call our insurance for phones. I insisted what sense would that make when phones are new in pristine condition and I was not paying a deductible for 2 phones when they should be working.
I informed rep., via telephone about phones not working and was told they might be able to switch them out, but why get same phone if the prior phones weren't working. We asked if we could switch out for different phones as far as make and model and told no, we would have to wait a year. After months of bad service, horrible phones and not to mention we could not get 20% off bill we were told at time of signing contract we were eligible for, we've had enough. We tried the fair way of trying to rectify with Sprint, but to no avail. Regarding the 20% discount we were told at time of starting service to fill form out, and also fax a copy of work i.d.. We faxed several times and we expected to see discount on second bill, but saw nothing. When I called Sprint to find out the problem I was told they never received forms and to mail them instead of faxing. Once mailed about a week later my husband received a call from Sprint, that due to the plan we got we could not receive 20% discount. I got on the phone and told rep., we were told when we signed contract that we would get extra 20% off and we would see the discount on second bill. The rep., apologized and said store rep., should not have told us we could get discount.
I've had enough of the run around and want some type of justice. We hold up our end of contract, and Sprint should do the same. They expect us to pay monthly for service and phones, which we agreed on, based on the service working and the phones working, neither of which has happened. I'm asking for your help, because I'm getting no help from company.
An never added the promotion for the $7 a month. I've had the tablet for 3 months now my first payment was $72 next payment $36 an now $52 "just $10 a month" my ***!! And when I call to cancel or for some assistance. The associate that answered 1. Was helping other people while on the phone with me. 2. Asked for my account info but didn't say anything else about it. 3. Just handed the phone with out letting me know while I was talking to another associate that had no idea what was going on.!! I've worked in customer service my whole life I have an will never do that to anyone of my customers regardless of how upset they are!! That is ****** customer service! And the associate who I was now taking to said he would help me because I wasn't present mind you Im out of the state that is why I tried going to another location but couldn't be helped. He said he couldn't even pull up my account info when the first guy clearly did!! Makes no sense! He was giving me the routine bull**** yes sell me something over charge me to then tell me I have to pay $200 to cancel!! Wtf ! This is bull****! He's best advice was to come in or speak with the manager Curtis. So if I call and speak to Curtis an tell him his associates don't know how to give the right costumer service he's going to take my tablet back!? This location period sucks!!!! Worst costumer service
This location sucks!!! First off there not even a corporate location just a franchise so what ever you have done here it can not be resolved at another location. They sold me a tablet saying it would only be $7 mo which is not the case they forgot to mention the installment fee I would need to pay everymonth for $11! An never added the promotion for the $7 a month. I've had the tablet for 3 months now my first payment was $72 next payment $36 an now $52 "just $10 a month" my ***!! And when I call to cancel or for some assistance. The associate that answered 1. Was helping other people while on the phone with me. 2. Asked for my account info but didn't say anything else about it. 3. Just handed the phone with out letting me know while I was talking to another associate that had no idea what was going on.!! I've worked in customer service my whole life I have an will never do that to anyone of my customers regardless of how upset they are!! That is ****** customer service! And the associate who I was now taking to said he would help me because I wasn't present mind you Im out of the state that is why I tried going to another location but couldn't be helped. He said he couldn't even pull up my account info when the first guy clearly did!! Makes no sense! He was giving me the routine bull**** yes sell me something over charge me to then tell me I have to pay $200 to cancel!! Wtf ! This is bull****! He's best advice was to come in or speak with the manager Curtis. So if I call and speak to Curtis an tell him his associates don't know how to give the right costumer service he's going to take my tablet back!? This location period sucks!!!! Worst costumer service
Moreover it’s worse on the suburbs. So I thought of switching over to T-Mobile and contacted the sprint customer service. The Sprint’s customer service representatives are novice and inexperienced. They told me to pay the full outstanding amount and get my phone unlocked within couple of days with no stipulated time period. Even one female customer service representative told me that it’ll be unlocked in 24 hrs. It didn’t happen so far. Moreover, it costs me $750 for the iphone 6 at the Sprint which is $650 at the Apple store. It’s been more than a week since I paid my remaining dues and still my iphone is not unlocked and I am not able to install another carrier. I have taken couple of carriers, among them, Sprint is the worse and I recommend others not to be lured or befooled by the so-called Sprint.