So signed up with sprint less than 6 months ago, after being warned NOT to! Service has been horrendous, dropped calls, no service. Now I'm getting late charges...keep in mind I'm on automatic pay!! Tried calling...wait 20 minutes finally connect and GUESS what? DROPPED call!! Spend 2 hours on chat with sprint and they apologize, credit my account ...beg me to give them a second chance! Today I get a call they are shutting off service for non-payment, again let's keep in mind I'm on automatic pay!!! Service is absolutely bottom of the barrel, customer service is completely lacking any service! Sprint is not concerned with customer retention nor customer satisfaction! BEWARE Of sprint! Take your business elsewhere, there best bet is get out of wireless business because they lack all business sense and customer satisfaction is NOT high priority! I filled out necessary paperwork being a veteran and never received discount! Late fees and overdue balances on automatic pay=no sense!! Poor poor business practices!
In July 2006, SPRINT Ripped me Off by Charging me for ONE Month of Plan Services that were for "3"~Cellphones that NO Calls or Texts were Made Purposely. The Amount SPRINT Charged me for NO Cellphone Usage (X-3 Phones) in July 2006 was Over $500+ Change. The Bill for the 3-Cellphones Monthly Plan was $100.00 & Tax Included, with Unlimited Calls & Texts. (Except for International). In the Bill for June 2006, I kept Getting Charged for International Calls/Texts. I had Other SPRINT Users Charges on my Bill that I Didn't Make. (Their Numbers were on my Bill, that's How I knew I was Being Scammed by SPRINT). Because of All the above aforementioned, I Cancelled my Cellphone Plan for All "3"-Phones July 1st, 2006 after Only Being with SPRINT for "1"-Month. That is why I told those that held the other "2"-Cellphones to Not Use their Phones after the June 2006 Issues that SPRINT Refused to Correct in Any Way, Shape, or Form. I was Livid when I Received my August 2006 Bill & I Immediately Contacted SPRINT to Complain as to Why my Bill for July 2006 was Over $500+Change, when None of the "3"-Cellphones Were Used. I Couldn't get an Answer from Anyone at SPRINT as to Why this Occurred; & it was Never Resolved No Matter How I Tried. It was Always Pass-the-Buck for Every Person I Talked to Over the Phone; & In-Person, it was Always, "I Don't Have Access to that Information". So "You Have to Contact Billing or Customer Service" & that's where I got Transferred from "1" Person After Another with NO Resolution to the Questions I asked.
Here's what happened next.... Even after I Cancelled Service, I Received a Bill in September 2006 for August Usage & Cancellation Fees for the "3"-Cellphones; & for one thing, there Shouldn't have been Any Monthly Charges & I was Never told about Any Cancellation Fees when I Signed the Paperwork & Received the "3" Motorola Flip Phones for Opening an Account with SPRINT. Oh, By the Way, the September 2006 Bill was for $2,250.00. I Got in a Class Action Suit a few months later; & in August 2007, I Received a Letter from SPRINT Stating that "I Owe Zero Dollars" to them. Guess it Pays to be apart of a Class Action Suit.
In February 2015, Guy and I (Connie) went to Sprint to purchase a phone for me. I decided on the iPhone 6 as the phone I truly wanted (Symphony) was too expensive. Also, there were ads on TV that stated no taxes to be paid, a new phone each year and no contract. There were 3 ways to pay for the phone; cash, "pay as you go" or lease. We specified that we wanted to "pay as you go" over 24 months. Guy paid $50 per month for service, $20 a month for the phone, $13 for insurance plus taxes.
Over the months, I had many problems with the phone. We made several trips to the Sprint store. We began going to the Apple Store. I was able to get some things fixed over the phone by talking to someone at Sprint's customer service and also the Apple Store. We made 3 trips to the Apple store. The first time I was given a new phone. The phone was fixed the second time. The third time some issues were fixed, but we were told that the phone needed an entire new face which would cost $129. I called the Sprint store and told the person I spoke with what happened at Apple. (Most of the people at Sprint have heavy accents and names are very hard to understand.) I was told to go to the Sprint store again for someone to look at the phone. Later I was told by customer service that when I notified Sprint of the problem with the phone I should have been given a new phone the same day.
About 5 months ago, Guy brought to my attention that the phone should have been paid for and I realized he was correct. Talking to workers at the Sprint store did not get us anywhere, we were always told to call customer service. We began asking why Guy was still being charged for the phone when it was past 24 months. This went on for several weeks. Finally Guy was told he could pay $200 to pay off the phone. He opted not to pay this amount. I was told a customer service representative after speaking with two others, that Guy would be given a discount and if he paid $75 plus tax (which made it $89.10) the phone would be paid off. I was told the actual cost was $151. The representative said that she would set up everything from her end and all Guy needed to do was go to the store and make the payment. This was not so. No one at Sprint store knew anything about this. One of the salesmen called customer service and got a runaround. Finally this was straightened out and the payment was made.
About a week later, I received a text on the phone stating that Guy was $50 past due. I called to find out what the $50 was for and noone could tell me. Guy then told me to call Sprint and have the phone turned off. I called sprint and spoke to a woman who tried to convince me to keep the service. She told me they would give me a new iPhone 7 for $7 a month. She mentioned this several times, so I agree to this. Then she said she made a mistake, the payment was no $7 a month, but $27. I told her we were trying to get the payment down lower instead of higher. I spoke to another rep. Guy spoke with a rep. and asked her to turn the phone off. She put him on hold probably 40 minutes. He gave me the phone and I held on until someone came back. I was told that the service would be turned off at the end of the billing period, which would be the 23rd of the month (June). I called to make sure the phone was off and it was not. I argued with a woman who told me she could not turn off the phone as it was not paid off. This issue was finally resovled but the issue of the past due $50 was not.Sprint added this $50 back into the account.
A refurbished/Used phone was sold to us unknowingly by Jason Asher. Once we found out we were sold a used phone we took it back hoping the sales rep dispite his fradulent sales tactics would do the right thing. He said he would order a new phone in place of the used one.We were expecting to receive the new phone that was promised and the old refurbished number transferred to it but instead Jason added a fifth line of service to our account ,again unknowing. Besides the fact of his blatant rudeness, he laughed in my face was extremely unapologetic. Very combative in the way he spoke to me a pregnant woman who only wanted what i paid for. Right is right! He also promised once the phone arrive we would recieve a refund seeing as we paid for a new phone and he gave me a used one smh. Shady business! Nothing promised has been carried out. No phone ,no refund and we are loyal customers of sprint since 2007. I hope they can fix this problem i would hate for them to lose business over one bad apple.
Most of my contact with Sprint is done online through their "chat" option, so I will always have documentation to back my claim. I recently changed plans with Sprint to save money on my monthly bill. I was paying about $179 and the rep said I would pay approx $155 after taxes on the new plan. I made the change.
The first bill I received on the new plan was not the promised $155, but had increased to $198. I was told the rep made a mistake. I insisted, as a long time customer, that they honor the agreement. I was told they could not make the necessary changes, but would have to refer my concern to their Escalation Dept. I received a call from the Escalation Dept and changes were made to correct the erroneous billing. Again, I was told my future bills should be approx $155.
My next bill on the new plan was $215. I knew I would have to talk to the Escalation Dept to have necessary corrections made. I have contacted Sprint 5 times over the past 2 days. Each time I have been absolutely promised and guaranteed that I would receive a callback from the Escalation Dept within 4 hours or less. I'm still waiting for a call. In my most recent contact, they even told the rep they had called me and left a voicemail message. Records will show that no call was ever made to me.
Sprint continually makes empty promises. I'm at a loss to what to do about my situation, but I can at least tell others: When considering cellular service, run fast and far from Sprint. Any gains you hope to make will be far outweighed by their dishonesty and your resulting headaches.
I bought a Sprint Samsung Galaxy Note Edge secondhand through a Repair store in town. I checked everything to ensure that it wasn't locked, blacklisted, stolen, still owed a bill etc.... Even had it checked through Sprint. The phone was totally free and clear. So, i used it for a few months over wifi while i got used to it.. I decided to switch companies and was told that they could do it because the phone was in good standing. When I called to ask for an unlock code, I was told "There is no such thing as an unlock code. " Seriously? I know that until recently there wasn't for domestic phones but no such thing? Then he laughed at me and hung up the phone. I have already spread the word to everyone i know. The town of West Monroe will never use Sprint again. And I still don't have the unlock code :(
My experience at the sprint store was pretty basic: To return my iphone on the 14th day of the 14 day return policy! When I went in the store I was notified by Manny Dorival (Store Manager) that they would not honor the return policy and then he rudely hung up the phone on me. This is the rudest and worse experience i have ever had with any retail manager whatsoever...............
Is anyone else checking their bill closely? I see $9.99 charges on Sprint for something I did not do. I called and the nice lady in India said it is a "billing glitch!" Can you believe that? It shows "playphone Game 3000Playpo KitchenSt SC $9.99" I asked for an investigation and she said I'd be called within 7 days. What do you bet I never hear from them? Check your bills!
Sprint claimed they will give me a free Ipad and that I would not be paying any installments on the device but it turned out to be all false and when I call them for explanations they give me the run around and won't even let me speak to a manager about this. I am done with sprint!!!
This company has the absolute worst customer service that I have ever encountered in my entire life. My best friend and I got behind on our bill because I was out of a job and unable to help pay the bill. Well as you well know Sprint prides themselves on their greed and has shut our phones off. I called them to see if they could work with us for ONE WEEK until I get paid and we can pay the ransom demand for them to work with us on the remainder of what we are behind. A reputable company would have bent over backwards to keep long time customers happy but not Sprint. No at Sprint you get the run around, have to deal with rude, disrespectful, poorly trained and dismissive representatives and get told essentially screw you we don't care about the customer, fatten our wallets. If Sprint were a reputable company they would have a way to contact their corporate offices with such a complaint. If they are always in the right as they claim why are they scared to provide their corporate office number to customers? Because the reps know that they would be fired if corporate were to ever find out about the way they disrespect customers. So since I am unable to get help from the people in the company who actually do care about losing customers I am filing a rip off report to let consumers like you know that you should stay away from Sprint at all costs.
In 2015, I signed a contract with Sprint to purchase a phone, and was presented with a monthly option for insurance. I noted then that the insurance was much more expensive compared to what I had experienced, but the agent reassured me that the reason for this was that there was no copay on this insurance he was upselling me. They said that if my phone malfunctioned, all I had to do was bring it in and they'd replace it with no additional payment, for 13 dollars a month. I signed up. We often rely on representatives to paraphrase lengthy and complex contracts to us, and I generally assume their honesty and professionalism, so I had no logical reason to assume anything else.
Almost immediately after purchasing the phone in 2015, I tried to back out of the contract. Because, after getting my real bill, I learned that the representative had presented us with a number on paper that did not include any taxes or fees before I signed. He told us in clear terms that the number he showed us would be approximately the total monthly bill, but my actual bill was about 30 dollars more per month than the number they showed me on paper in the store. My partner was present during the contract-signing, and felt that the representative had intentionally mislead us about the nature of our contract. We thought that perhaps the representative had felt hesitance when we told him our budget, and maybe felt it necessary to leave off information to secure the sale.
I immediately contacted Sprint and explained the situation, mere weeks after signing the contract, and asked to maybe go back to the store to renegotiate the contract, or to switch to a phone I could afford. They declined. I informed Sprint that I had been presented with false information by their representative, but that I still wanted to be a customer if possible and work something out to keep a contract with them. That failing, I wanted to send feedback about the store so that there could maybe be some training to prevent it from happening at that store again. On all these counts, Sprint declined to assist.
In August 2016, my phone stopped functioning. The Sprint store said they could not repair my phone, even though it would be the kind of repair that the store would normally be expected to perform. They told me that they couldn’t figure out how to take off the screen of the phone to diagnose the issue. They then stated that I was not at fault, that the phone was not damaged, but that my insurance would have to cover the repair because the Sprint store could not figure out how to disassemble the device.
Sprint then requested hundreds of dollars from me as a copay to start the process. I was shocked that they were requesting hundreds to assist with an insured phone, when the phone wasn’t even damaged and was under manufacturer warranty (it was under a year old). Even more shocking was that the store had so blatantly lied to me repeatedly about the cost of the insurance to make it more appealing during an upsell. Nonetheless, they told me, this was the only way my phone would be fixed.
I explained that I could not come close to affording 300 dollars on the spot one month for my cell phone, with the medical and student bills my household was incurring. Sprint shrugged. Left with no other choice, I kept paying for an inactive phone line to keep it out of collections. Due to my contract with them, they continued to take over 100 dollars out of my account per month. The only other remedy I had was to pay hundreds of dollars to end the contract or replace the phone, which I did not have.
Sprint has been demanding payments, while not providing any service to me, since last summer. In fact, Sprint has received over 600 dollars for phone and data service that they have not actually rendered services or honored the contract for. They are aware they are requesting and receiving large amounts of money for what is essentially an inactive “dummy” line that they have been unwilling to service.
In February, I explained the situation again to Sprint, expressing my interest in seeking a resolution, and Sprint admitted fault. This time, they told me that they should have fixed it in store, or at least submitted it to the manufacturer for warranty before giving up on the phone and leaving me to deal with it alone. They stated that the representatives at the store were supposed to have fixed the phone initially, and that the problem was caused by their failure to properly do so. Then they agreed to work something out with me. In the mean-time, pending the details, they told me they had made a payment arrangement for two weeks out, and agreed not to submit anything to collections in the meantime. I was pleased with this.
However, before the due date of the payment arrangement, I received a letter in the mail from a collections agency stating that they had reported me after our conversation. I checked my account and, indeed, I could not see they had set up the payment arrangement they had verbalized to me, or done any of the things they had agreed to. I continue to receive bills from them, as recently as this week.
I’ve reached out to Sprint multiple times since then. Then I filed a BBB complaint. They responded with ambiguous statements about how the insurance company, Asurion, would need to help me before they’d look at my case or consider credits. That isn’t even possible because the phone falls outside of Asurion’s contract terms now that time has lapsed. Every time I mentioned this, Sprint just stopped responding to me.
While Sprint would not respond to my emails, they did write to the BBB to say that I never responded to their offer. Never did they disclose to the BBB that I had written several unanswered emails to them regarding their offer; nor did they disclose to the BBB that they were aware that Asurion would decline to assist me. Sprint decided to omit all these details from their response.
When the BBB was made aware that Sprint was mischaracterizing our email exchanges, and I offered to share images of them, Sprint then said they would be “willing to see if you are eligible for an advance exchange”. Having worked in call centers, I immediately recognize that “willing to see” is not an offer. Rather, phrases like “willing to see” are defined as “noncommittal language” in the call-center world. They are basically the opposite of an offer; when we use them in customer service situations, we are avoiding commitment, rather than offering it. In any case, I said an advanced exchange seemed like a fair thing to work towards, although I was never offered one.
Sprint then responded that, once I had “remitted payment” to them, they would consider assisting me. This was the first mention of any “remitted payment” from me. So, on May 7th, I responded with a confused email saying only "Remitted payment on what? I thought Sprint was going to credit my account." Like my emails regarding Asurion, I never received a response. Instead, they went to writing the BBB again. They told the BBB that, in that very email, I had offered to premit payment for them for an advanced exchange.
When I ask about the collections issue, like my questions regarding Asurion or advanced exchanges, they simply don’t respond to emails or calls. I’ve reached out so many times trying to figure out how they are handling the collections/payment arrangement issue, what’s going on with my account, but I receive radio silence from Sprint. And I’m very concerned about what might be going on with that.
This is similar they’ve handled other requests for information. For example, last year, when checking on an unexplained charge on my account (prior to this incident), an agent told me that someone had successfully attached a fraudulent line to my account, and said he removed it and the subsequent charges for me on the call. I also received a mysterious email around that time stating that someone with a different first name than me was on my account. Since then, Sprint has declined to speak on the subject when asked about details. They deny what the representative told me, but refuse to elaborate.
Sprint haven’t explained if it was a misunderstanding or mistake on the part of their rep. If so, they haven’t explained how the confusion happened, or what the initial charges on my account were. It’s not as though I ever asked compensation or sought retribution for that incident. I only wanted it for peace of mind regarding my security. But even then, much like the collections issue, Sprint wouldn’t comply with giving me transparent information about my account when I asked.
I took service on month to month basis. I recently added an assurane warranty on the techs advise that was working on my Samsung S7. I'm having problems with it again already. I was informed that they longer have any tech support in Missippippi. I have had 4 strokes and don't drive any longer. I called to cancel my service and have my phone unlocked (by federal law.) They would not unlock until I paid in full for the month of May, which is not done and the payment was not due until May 30 th. THIS IS A RIP-OFF THRU AND THRU.
My husband and I bought new Samsung galaxy s7 edges from sprint. We switched to sprint from Verizon and were offered a free tablet with our account. The tablet was FREE. We were not aware that when we electronically signed that we signed for 2 phones and the tablet as it was one signature on a tablet. We noticed the charges when changing our autobill from our credit card this month. Went to the store and was given bull crap and told we signed for it and it's past return policy time. We know this however we were not aware of the tablet being charged due to 1 signature and only have the phones activated. And now we are stuck paying over 300.00 for the tablet. We were lied to and then told they can't track the promotion we were on either or that they can't find promos that old. We are getting away from sprint and I am furious as we are now stuck with this and sprint is getting away with this their lying and cheating people. And the contract we signed shoes electronic signature done ONCE so the signature pages for all three have the same signature. I WILL NEVER USE SPRINT.
Around 5 months ago, our Apple Iphone SE became unable to connect to service or make phone calls. After taking it in to Sprint's Repair Store, they were unable to diagnose the problem and asked us to take it to Apple. Apple was then able to diagnose the problem as slight moisture damage and that it would be expensive to repair or possibly unrepairable. It had not been dropped in water, they said it could have absorbed moisture from a humid room or off of a counter.
We had decided from the start to get Sprints "Protection Plan" on this phone and according to everything we read, it would be covered if a situation like this happened. Upon notifying Sprint with a phone call, I was informed that it would not be replaced free. I was asked to pay $100 to cover a deductable to their shady, third party insurance company Asurion. Also, I would have to go through Asurion's online claim form (that never worked) to start this proceedure.
I informed Sprint (by phone and by chat) that I would not pay $100 and that there was nothing I could find in our paperwork about these fees. Sprint asked me to contact Asurion and their hands were tied. After unsucessfully attempting to start a claim, we ended up just continuing to pay our monthly bill for this useless phone.
Today, I attempted once again to resolve this issue and was now informed by an automated reply on Asurion's website and Sprint that it's been 60 days and now they won't cover anything. Even though we continued to pay monthly for the coverage.
Sprint's best offer was to send me a refurbished phone and charge me even more on our monthly bill to cover it, and I would have to sign a new contract for another 2 years starting today. Unacceptable.
This is how Sprint treats loyal customers of 18 years.
I had an account with Verizon for wireless service for 5 phones for my family. All was fine with their service ;but they are expensive. So,Imade the terrible , horrible mistake of listening to that guy in the black glasses on TV talking about how someone like me could save mon ey with 5 lines. i proceeded to call Sprint where upon the salesman, at least so far, has lied about how much the service would cost (supposedly 1/2 of what i was paying Verizon). Also i was told that Sprint would pay up to $600/ line to cancel Verizon if any early termination fees were levied by Verizon. I was asked to pay$125 immediately for set up fees. I recieved my new Iphone 7's for everyone but thats when the fun started. My first bill was double what i was told so i registered with Sprint online but it told me i was not allowed to see the invoice or to make a payment. Sprint then suspended my service on 5 lines and wanted me to pay the horrendous invoice unseen! I have called Sprint customer service no less than 10 times each time being told everything was straight only to go online and still have the same problem. Also i must explain everything again to each rep and I am told a different story as to what went wrong or what I understand! One night i was on the phone for 6 hours!!! Still no joy. At this point i would do anything to go back to Verizon ! Oh yea,Verizon sent a cancellation fee of $600 and now Sprint has given me a song and dance about any kind of reimbursement. This has been a horrible and ridiculously expensive venture from Sprint Hey can you hear that!
After being with Sprint for almost 20 years I was having problems calling my wife when I was in the bedroom and she was in the den. It would take over two hours to receive it. Sprint work over one and half years with all sorts of fixes that didn’t correct the problem. I kept telling them that if they did not fix the problem I was going to go with some other carrier.
Got fed up and finally did it two months before my contract ended. Turned the sprint phones in two days later at local store and got receipt and in two days they sent me a bill for $569.98 which included price of phones. They went ahead and charge me for them as it appears that until it's received by the warehouse and checked out you're going to pay for them as they don’t trust the store to check them. So I called and talked to a young lady technician and she told me that when I turn the phones in and they were received that “I would owe them nothing bill would be paid in full” and I have this recorded. then I give it a few days and call back to see if the phones have been returned and they still hadn't been returned and the gentlemen I talk to then told me the same thing and recorded also told me “I would owe them nothing” so two technicians told me I wouldn't know him anything after the phones were returned it all by Bill would be erased and I would not owe a penny. then I received another bill in the mail toward the end of March that said I owed $130.98 and that it would be past due on April 13th which showed the March bill balance is being zero. so my bill went from $569.98 in Feb to zero in March and then 2 Days Later I get a demand letter stating that if I don't pay $130.98 by April 18th they will exercise their right two take the money out of whatever method we had used to pay our bill in the past so this really confuse me.
I call them was transferred twice and put on hold almost one hour and 45 min. Asked them how can they do that when they haven't even met the date that is supposed to be past due (April 13) but now on (March 31) I've already got this you will pay or else letter. I don't understand it but evidently they think it's fair to just send out letters that make no sense at all. I don't understand it and I think it's unfair so I really don't know what to do I do the best I could for Sprint for the better part of 20 years. Payed on time always also got them quite a few customers probably over fifty. Now I got to go back and tell these friends that Sprint really does suck and they screw their customers.
I have been a customer with sprint for 4 years now. I went through the first 3.5 years with little to no issues. Until I made the mistake of purchasing new equipment from them in November 2016. I called sprint in November to add an additional line to my plan, and lease two new iphone 7 plus devices. I spoke with a sales rep over the phone in the phillipines. He quoted me at $100 FLAT per month for the plan, plus $39 FLAT per month, per device for the lease. I told him I accepted these fees and would like to move forward. That's when he took the liberty of telling me, and I quote, "since you've been such a long time customer, we are going to give you a FREE tablet. No charge.". I made sure to verify with him TWICE,
that there would be zero charge initially for the device, and absolutely NO monthly fee. He guaranteed me that there would be neither. Thant it was completely free. So I told him I wouldn't turn down something free, and gave him the OK to send it with the phones. I get the phones in the mail a couple of weeks later, and everything is fine. A couple more weeks pass, and I see a bill for $605.44! I call sprint numerous times, and they tell me this is because of my old leased device, that they STILL haven't sent me a return kit for. I told them this is not my problem, and that this is their responsibility, not mine. If they want their phone back, they need to follow the protocal and mail me a return kit. They agree to take a
manual payment of the agreed upon $178 and promise me the return kit will arrive soon. It takes another week to get there (at thisd point, over a month). But when It does I expect the bill will go back to being normal, right? WRONG. Decembers bill comes in, and it's $548.16. At this point, I'm on the phone with them at least 2 to 3 times per week. Each time being assured that they are fixing it, and the bill will be normal in 24 hours (yeah, right). I get the same runaround every time I call. Bill due date comes up, and they take another manual payment of $178 (the agreed upon amount) and PROMISE me, the bill will be normal before the next due date. But who could have guessed, January's bill comes in, and
it's $420.97 (shocking, I know). Now, I've had at least a dozen custoner service reps and managers tell me that they are so very sorry and it will be fixed by now. So I expected to get the same run around this time. Nope. Turns out, their sales rep BLATANTLY LIED to me. The tablet was not free at all. There was a $17 per month charge for it, as well as a $350 bill they are sending me for the device. And the plan is no longer $178, now they want $220 per month. And they are demanding I pay the balance. None of them can tell me why on earth the balance even exists, but they claim that it must be justified, and that I MUST pay it. Now, I'm mad. And I remember that their sales rep told me something else. He told
me that there is NO cancellation fee on my account. And since the phones are leased, I can just send them back and cancel with no fees if I'm unhappy. So I tell them I want to cancel and send all the devices back. Well, shocker, that was another lie. The customer service rep tells me it'll cost $2,002 to cancel. I told them that is outrageous and ended ther call at that pount. After calling in several more times, and getting several different proposterous explanations, the next customer service rep quotes me $1,196 in cancellation fees, PLUS the unwarranted $420.97 balance to cancel. Bringing my fees to cancel up to $1,616.97. Who knows if that number will even stick. I have filed complaints with the federal
trade commission, the federal communications commission, the better business bureau, and the attorney general. And I plan to go to court before I pay sprint a dime. This is CLEARLY deceptive sales practices, bait and switch tactics, and an absolute lack of accountability. It's small scale extortion. No wonder sprint was sued by the FTC before and had to pay out millions for this exact reason. AVOID SPRINT AT ALL COSTS. I'll be telling all my friends and family to cancel their plans and spreading the word to every person I'm able to. Sprint is a bunch of LIARS and THIEVES.
I canceled my Sprint service after 20 years on Jan 24, 2017 and signed with T-Mobile. I just could not deal with the poor connection and less than stellar customer service any longer. I called a rep at Sprint to notify them of my cancellation on 1/24/17 and the rep said she would make a note of our conversation. Today I called Sprint to find out my final bill, I have paid my entire bill on time every month. My billing cycle was quoted Dec 19- Jan -14th and I made my payment Jan 6th in full. So the rep said for Jan15- 24th my final bill was $131. My normal monthly bill is $180 so I asked why was I being charged almost an entire months bill for for just 9 days of service. I asked to speak to a different rep who then said no my final bill would be $173. I was confused as to how 2 reps came up with different amounts for the same account. I asked to speak with a supervisor who at first disputed that I had ever called to cancel my service although my numbers were ported over to T-Mobile on the same day i called to cancel my Sprint service. She then said yes I see you called on 1/24/17 and your final bill is $379. I almost lost it. How can 3 reps give differing amounts on a final bill. I hadn't missed any payments and I had made a full payment on 1/6 as soon as the bill was posted. So it seems they are attempting to charge me for services past the 1/24 cancellation date. I had been a Sprint customer for over 20 years and never made partial payments on my bill. My bill was $190 each month but now that I have cancelled my sevices they expect me to pay $379. How is that possible? I will tell everyone I know to switch from sprint, and I will never do business with them. I own shares in their company and I'm selling those as well. Shame on you for gouging prices when a customer decides to go with a better phone offer.
We upgraded our iPhone 6 and 6plus to the iphone7's. The iPhone 7plus Black wasn't in stock so I had to wait about a month to get mine. Sprint advised phone arrived. We went to pick it up and asked info regarding a more affordable plan. We do a rental on phones. We were offered a better rate with a FREE gift thrown in. A set of LG ear buds. Sprint claims regular price 200.00 bucks. We never agreed to that. Also they have you sine contract on their tablet. When I called to complain about excess charges I was told. Signed contract to pay for earbuds at 16.00 a month. I was emailed a copy of contract. The signature does NOT Match mine. This is my second go round with Sprint and inflated charges. Now shopping for a new carrier.
i got a bill in the mail from a company i don't even use. It was for $5000. I am a senior citizen and someone took advantage of me without my knowledge . I called the company to complain and they hung up on me . I sent a letter to the company with no response just yet. If i dont hear from someone soon i might as well sue.
To whom it may concern,
I am writing in reference to a bill i received today in the mail dated January 3-February 2nd on account number 707847686. I Lawrence Bikles have no knowledge of a sprint account in my name, and as a result i am very upset that your company allowed a bill for $4800 to occur and now it seems to be my responsibility. I am not liable and will never be liable since i have no knowledge of said account. I don’t understand how a company of your size would allow someone to misrepresent someone else without verifying information first on the account. I want this rectified immediately. I am a senior citizen and this is causing me undue stress. Please advise as soon as possible.
I want a call asap. I can be reached at 718-986-3802. I will also be filling a complaint with the BBB and expanding to social media if I don’t hear from someone by Monday the latest.
Sprint Charged $523.80 for phone never received, account never accepted!!
This is FRAUD!!
I never received a Sprint Phone.
After spending 2 hours at Costco on 12/30 trying to set up an account, I canceled iPhone order same day at Costco. Thus, I never activated a Sprint Phone.
Called Sprint the day I left Costco, 12/30, to ensure that I was not on the hook for a Sprint Account. Was told that I did not have an account.
Received an email on 1/4/17 welcoming me to Sprint. I called Sprint and told them what happened the representative said that sometimes it takes 2 to 3 weeks for accounts to settle out and that since I didn’t get and activate a phone, I would not be charged.
Received an email 2/3/2017 (see below) stating I owe Sprint $523.80!!!
Called and spoke to “Anne” # i1158829900, after being on the phone for 30 minutes she stated she couldn't help me, that this was something their cancellations department handled.
"Anne" Transferred me to “Val” #i1158837500. After repeating everything I told "Anne" and was on the phone with "Val" 10 minutes, Val said she couldn’t figure this out and that I would need to speak to Supervisor.
I could not wait on the phone as my lunch was over and I had a Conference Call. She said she would call me back. At 2:45 pm, "Val" returned my call and stated that they do not have a return in the warehouse and they would not be refunding my money!
"Val" Never connected me to Supervisor. Instead, after I said that was FRAUD and illegal, "Val" called the Costco I went to on 12/30 and did not even stay on the line when I joined the call. Thus trying to release her team of any responsibility.
Costco Kiosk Manager, Von, stated that since I never received the phone, it is correct that I would not be charged for the phone from Costco. This is on Sprint!
It is BEYOND frustrating Dealing with a customer service team from India who cannot fix issues or prefer to just scam customers. This horrible experience just proves that I made the right choice in going with the competition in RED - Verizon!
Below is an excerpt of the email:
From: SprintSent: Friday, February 3, 2017 4:53 AMTo: [email protected]: Your Sprint bill is now available online
Please do not reply to this email.
Replies are routed to an unmonitored mailbox.
Sprint®My Sprint | Support | Contact Us
HELLO!Your latest Sprint Bill is now available online.
Pay now
Note: All online payments are made in a secure environment.
Account Number: XXXXX6685
Bill Period: Dec 30 - Jan 29, 2017
Total Due by February 22
$523.80
View your bill
Take control of your account today. | Manage your account
I've visited a sprint store to purchase a Needed accessory for my phone. The salesman was very polite and while looking at my account stated, " I see you have been a customer for over 10 years, I would like to offer you a free gift as a thank you and up your plan to include unlimited talk text and data at no additional charge." Unfortunately when my sprint bill came, I was being charged $79 for the free gift, and I also had huge over the limit charges for data . My monthly bill, that I have tried hard to keep at $120 a month was now over 200 and rising.
Customer service will not do anything about this because they say it is the responsibility of the store to clear this up and I would have to return there. On December 16, 2015, I paid $135 towards my bill, because I could not afford to pay the whole thing and I was out of town and could not work it out with Store . Then on Christmas Eve December 24, 2015, they shut off my husbands phone. I was very angry with them, because I was out of town and my husband was at home. They refused to turn my husbands phone back on until the situation could be resolved, so I told them to just shut off my account. ( this had not been the first problem I had had with Sprint ) No they send me a closing Bill and say I owe them $462.49
After being a loyal customer to Sprint for over 10 years, I decided to change my carrier in an effort to save money being on a fixed income. As I attempted to utilize the $400 Samsung phone which I purchased via Sprint, I was advised by the new carrier the phone needed to be "unlocked". Several days of phone communication with nearly (11) different customer service reps, as well as, two Supervisors, I was told they would not unlock my phone for use. I was advised during the many contacts two different stories - one story was it could be unlocked only for "international use" the other story was it could only be unlocked if (3) criterias were met: (1) No contract could be in play - I had none! (2) No money was owed (outstanding bills) (3) The equipment (phone) had to have been paid off in full I met all the criteria. I was transferred to a Supervisor who stated I suddenly owed .21 cents and that he could not unlock the phone until the .21 cents was paid off in full. After I questioned where this .21 cent charge generated from since 12/9/16 my service had ended and was naturally paid in full. He claimed it was an "old charge from 11/16" but HE could NOT take payment for the .21 cents and proceeded to give me an 800 number to call for payments. I asked for a reference number so when I called him back I could have the phone finally UNlocked. Paid the .21 and called back. Spoke to rep #11 who stated even though I had met the 3 criterias to have the phone UNlocked she could NOT do so! I had to literally purchase another phone for another $400. I am so upset and feel betrayed after hearing a different story from every customer rep! I gave more then ten years and four contracts to a company that could care less about the enormous financial burden they have placed on me. PLEASE do NOT use Sprint! I will write letters and share their treatment of their customers with everyone I can. I have a roaring migraine and feel so physically sick after what they have done to me! It should be illegal for these companies to hold OUR paid for equipment hostage and virtually UNusable - forcing us to make further financial investments!! And how in the heck do the reps not all share the same info?!? We were specifically told they would UNlock my equipment and then told they LOST the codes to UNlock it!
So I am probably stupid and I know this so don't say it here but when you raise a child from 3 years old by yourself and they give you the gift of a cell phone, you think you are the most special person in the world...until the child moves out with his internet girlfriend and they have used your information to purchase...not one...but 3 cell phones. So I didn't realize the problem until I got the first bill that was somewhere between $600 and $800 last year. So I spent a lot of hours on the phone with Sprint and experienced a lot of ill trained un-empathetic individuals but we finally came up with a solution of putting the phones on standby. Worked great for 6 months. I had to call back 6 months ago and re-initiate the standby. I kept paying on the phones, though, because it was the right thing to do. My son thought he needed the phones and I have always felt like he was at a deficit living without a father and just me. I wanted to make good on whatever he thought he needed to do. And by the way, I have not heard from him since 12/22/2015. I don't even know if he is alive and cannot find him or his internet girlfriend. So, I got my Sprint bill today and the charges were back from the phones and that's when the fun began for over 3 hours and for the first time in my life had a Customer Service experience that had me bawling and crying. It was insane I spoke to J.R. first who was a robot who could not understand me or chose not to as the only time I heard human inflection in his voice was when I stated "I want to speak to a Superviosr" and I never said anything differrent unless he asked me a question. I waited on his line for over 40 minutes for a Supervisor as he came back periodically. The Supervisor offered me no additional kind words of Customer Service and Jordin frankly was a puppet who offered me 50% off the bill of the two cell phones that for now had not been in use for a year. I asked to have the 2 lines cut off and pay the termination fee. I was transferred to Jameca who cut off the lines and then told me should could not accept the payment. She transferred me back to an individual and this is the one I hoped I would get his name because I told him what I needed and he transferred me without saying anything back in to the customer service queue. Hours had gone on. My feet were sore. I had worked a 12 hour day and come home to this comedy.. I talked to LaToya who came down to a total amount for the bill cutting off the two lines and told me to go in to a store tomorrow and pay it. I will do this, but, I going to my Credit Union and pulling savings to pay not just this amount but everything to end my contract with Sprint.. I could have paid off those phones a year ago but I had this idea in my mind that I was going to continue with Sprint because the $50 deal with my employer's $18.60 discount was promising and why not take advantage of an installment plan to pay off my phone (my Gift). And do the right thing. But, H..E,. Double Hocky Sticks...NO. You guys were awful to me tonight. It's 1am. I called at 8:45pm. I still don't have resolution. Your Customer Service is the pits and there are enough cell phone companies that I don't need to deal wiith this. I will now spend the rest of my life telling people about your Customer Service and I talk to hundreds of people every day, Goodbye Sprint, I had hoped that at the end of this we would be friends but sadly, NOT.
Sprint has been billing me for phone i purchased through Apple, Additionally Sprint Has been charging me for a device which i stated i did not want that " sent me in the mail" when i stated i did not want the "FREE " device it was sent anyway and then they also activated the vice , when i went to the store to complain the represenatative stated they removed it ..I have been with sprint since 2008 to the tune of thousands and thousands of dollars.. They hooked me u with the framily plan The pan is a great plan.. Howeverits the ereneous charges for devices i didnt purchase through them...
I have been a Sprint customer for over 10 years and you get what you pay for with them. HOWEVER their sales practices are completely fraudulent! Avoid the "free" iPad offer and consider anything and everything that comes out of their mouths a lie. Tried to order 4 new iPhones 7 upgrading from iphone6s. After hearing about how they are going to waive this charge and that and it would be like "basically get the upgrades for free" i checked my bill. They added over $500 in cancellation charges, added 2 headsets, 2 cases, 2 new lines of service ALL without my permission. Luckily I caught in time before the 14 day return kicked in. AVOID doing business with them at all costs. Just not worth the aggravation!!
If you have been with Sprint for a long time, you might have a 2 year renewable contract, with free or reduced upgrades every 2 years. Well, those upgrades and the 2 year renewable contract are not offered at any store not even at Sprint. You only get to lease the phone and pay two to three times what you would if you extended your contract 2 years. The only way to get your phone with the 2 year contract is online.
Do you like deserve paying 2 to 3 times of what you get with your 2 year renewable contract as a loyal Sprint customer? Of course not. This is how SPRINT IS ROBBING THEIR CUSTOMERS with millions of dollars. They over charge their customers.
Sprint created a fraudulent bill. I've been a customer with them for 7 or 8 yrs. Only had computer service with a broadband thumb drive 3g connectioncard 5gb. The bill never exceeded $64.00 and some change. Husband & I are computer illiterate and rarely on the computer. I called Sprint and cancel my services on 10-11-16 2:34pm. I have a confirmation # confirming this transaction. I recieved in the mail a bill for $331.89. I paid my Sept.bill $62.14. When I called them they gave me an excuse saying I went over my minutes and overages. He also claims by me canceling that made it jump up to 6 gb. Both the letter and bill was dated/time, 10-12-16 3:06am. That was 12 hrs. and 34 minutes after I had already cancel their services. What a coincidence that I should recieved such a enormous outstanding bill after closing my account.
The Manager Michael he says he is the General Manager of this store which is really hard to believe because of how arrogant this guy,whoever he thinks he is,most definitely not for the customer at all.He tells me one thing and he changes his story to accommodate himself.Does not know his own policies (sprint) and tries to take the frustration because the communication communication between the Store and The Company itself are so disoriented,out on on the customer and trying to make it seem that my identity might not be mine,what a jackass,and acting like he is above me because he is a manager of a Sprint store with the worst customer service that I have ever experienced and there weak customer service reps,he must have never had a position of power in his entire life because only people that act like that are people with those type of complexes.
This guy is a lowlife,so get it right Michael the Manager,you dont belittle the customer ,there is 0 customer service with this jerkoff. The first time i went in therehe would not help me ,because he said i need more documents,so i came back the next day with what he said to bring,butt now he changed what he said again and wouldnt even call into sprint ,telling me that my account didn exist!Why they would have such a p***k for a manager is beyond,maybe there planning on closing that location and they can just put the employees there that have very little ethics.Then to top it off he has some fat lady try to explain something to me and see can barely speak english.If he cant explain Sprints policies how was she going to.That was a conformation for me to exit the store,because I was dealing with to complete idiot savants!Sprint should be more selective on who they hire,and do not hire someone that has never had a position of power in there who lives,because it goes right to there head,and thats not good for anyone around!then on top of that miss leading the customer,which is preposterous!
Now RUDE and OUTSOURCED should be new sprints tagline, if you having a really great day and want to bring yourself down just call all new Dominican Republic Sprint that has been outsourced. Most employees still learning English and when they don’t know what to do they just tell you to be smart and use self-help tools and there is self service available and when I told them its there job the tech support had a nerve to bring up my intelligence. So couple day later I decided to see if its just one disgruntled employee and so far five out of five. One of them had mention they were fortunate to have over thousand positions transferred so let’s hope they not all going to be like that or Sprint is getting a good bargain so they can afford Version spokesman Paul.
Yes, I started service with sprint prepaid on June 28th.. I purchased a Sprint Prepaid Phone from a regular store not sprint. It was a sprint phone. I paid 20 dollars for the phone.. Then I had to pay 60 dollars for the month of service. The service sucked. I made one phone call with the phone and after that it kept telling me cant find service. So i was never able to use the phone again. After 24 hours I decided to call the company and ask for a refund. I was passed around a couple of times finally got someone who told me he filled out a request and gave me a confirmation number 20012372095.. The number i had with them is *** *** ****.. He told me I would receive my money back in 3 to 5 hours in my bank account. So, I waited gave them 48 hours then I called back because no money was put into my account.. I was transferred around many other times again. I finally got someone.. She took the confirmation number and then told me that the person I got the other day did not put through a whole request. So,she was telling me that the financial dept would call me back in 3 to 4 days.. This is July 1 2016. I know that no body would call me back on a holiday weekend.. I demanded to speak to someone in the financial dept today and she hung up on me... She also before she hung up on me told me that all of the unlimited data was used up on my account I used it one day and that was it... So I want me 60 dollars back in my account for a totally sucky cell phone company and the worst service ever
I have paid close to $400 for free tablets to Sprin and have 9 mo. left on my contract . they say they cant do anything to change it as im past 60 days. i see the same complaint all over the internet and sprint is ripping off all kinds of people .I believe there should be a class action lawsuite started......Ronald D Wilcox [email protected]
I tried to swith over to sprint about a year ago. I had the service for about 2-5 days and didnt like the serivce. So i returned the phone right away. I was charged a restock fee and other fees as well. I was told that i would not get billed or anything. A few months later I get billed $129 for services that i never used. I called immediately upon receiving this bill and spoke to a represntative for about an hour. After all said and done, I was told that i would not have to worry about the bill. The represntative clearly stated that she talked to her supervisor and manager. A year later, Today , I look on my credit score that I have a negative (deragotry negative) that brought my credit score down 23 points, in the midst of trying to get a house and possibly ruinning my chances now. I called this morning as, today 6/24/2016 i just noticed this negative on my credit score. I spoke with 2 representative that we incompetent, thus for i asked to speak to a supervisor. I explained my situation and i was given a case number. They asked me for the case number for a year ago, which i dont have anymore but i asked the supervisor to go back and listen to the recording of the phone call that took place. I recieved a call back that i so happened to miss, so i call back to find out why. Apparently i was told by another representative that the reason the supervisor called back was because the bill is valid. I asked to speak to that same supervisor. The represntative was so incompetent that upson trying to transfer me over, he hung up on me. Now my whole big deal is that I was lied too a year ago. I was told that all was fine and taken care of. If i wouldve been told that the bill is valid i would have gladly paid the amount and none of this wouldve happend. Now i sit here possibly not being able to get a house all becuase sprint want to be thieves and liers. This is ridiculous and I would like to fight this to the end.
I received a call from Ms. Webb two months ago complaining that I stop requesting unlocks to customer service at (611). Or she would cut ties with me cancelling my account. I cooperated with her terms . I went to the sprint store to activate my iPhone 6 Plus (fully paid/non contract) and got it activated. The phone wasn't working properly and and I got the sales rep to reactivated my old phone. The next day I got the phone repaired and decided, to sell the phone to my best friend, i went to the sprint store with him, they took the iPhone to the back for several minutes then the store manager walked up to us saying the phone can't be activated because it was on a fraudulent account previously . I told him to explain. To me because I had it working on my line the day before.
The manager got an attitude and told me I'm lucky that he handed the phone back to my friend because by sprint policies he's supposed to keep the phone. And requested me to leave when I demanded to speak to me about the status of my account. I went next door for food and spent 30 min with customer care, walked back in the store to explain to the manager , and the manager told the costumer service that he will not activate the phone for me and left it at that. The store manager told me to get it activated over the phone because he will not do it for me. I spoke to the customer service rep on the phone and told him to note my account and the phone to be used able and clear for another account, I left and went to a different sprint store where they activated it on my friend's account.
Today I received a call from ms. Webb telling me she's going to cancel my account in 15 days because I went against sprint policies. I tried explaining that I didn't get any unlocks as she demanded , she said she doesn't like the activity in my account because I changed ESN's(Phones) on my account, I told her I cooperated with her previous request and she never mentioned anything about me changing phones (happened only once )on my line to be against policy. Keeping in mind these phones are fully paid and clean. but she didn't justify any further the cancellation on my service. and requested that I do not enter that sprint store on Fairmont in Pasadena Texas again.
In the fall of 2014 my son, Henry was sold 3 new phones by sprint for a reduction on the monthly bill, if he traded in the three phones he currently had in his and my name. The account was created in his name before he was 18 in hopes of building credit for him. I signed the contract with Matt Fegette the then manager at my local Radioshack. Finally after paying 3 months of double bills, we all returned our phones, Henry, myself and my younger son Joe. After that we couldn't get a final bill. Now we have one, in Henry's name for over $2000 dollars. I have emails documenting the entire affair between myself and the original salesperson who tried in vain for months to help me resolve this. Now my sons credit is ruined and they are coming after him, not me, I am the adult that co-signed on this original account. I want the bill clearedd and the account closed.
I purchased a flex2 cellphone by putting down a 400 down payment. The service did not work,it was guaranteed or i could return it within 14 days.After 3 days of no service i returned it in person to the store.This was in may of 2015 and i still have not received my refund after atleast 20 attempts including 5 visits to the location.I am now being told by sprint that they have no record of my down payment at the location.The employees at the location are very nasty to me everytime i call and they refer me to sprint customer care and then they refer me back to the store.They also charged me 86 for having it 3 days even though it did not work.Now i am trying to figure out my next course of action.
I called the advertised 800 for Sprint wireless, buy 1 Samsung Edge 7 and get 1 free. With a free 30 day trial I called inquired on April 23, 2016. I paid $55 over the phone. The phone were delived on April 28, 2016 and activated. My first bill was $175 plus I had paid $55 all ready. Over several days I reviewed the phone bill. I had question and called customer service I received answers but was still skepticial and leary.
I called back on May 21, 2016 and received an answer to a specific billing question, I called back on May 22, 2016 and received the truthful answer to the same question from the day before. I was nevr told in the initial call or any other tat the phones are a Lease for 24 months and after that time I could pay an additional $320 and keep the phones or return them and do a new lease or be without a phone,
1.) I was never told of a lease 2.) was deceived and miss informed by Sprint represenatives 3.) So much Sprint neglected to tell me
I repair cell phones and a client brought in a Sprint phone he bought from someone else to get it unlocked. (That is to make the phone available to be used with another carrier.) I called Sprint to have them unlock the phone. I gave them the IMEI number of the phone—this is all that is necessary for them to give me the unlock code and make the phone available to be used with another carrier. They claimed they needed the old phone number as well as the account number of the person my client bought the phone from. Who would give their account number to a person who bought their phone? No one in their right mind would do this. And it’s unreasonable to expect that everyone who sells an old phone would remember to have it unlocked beforehand. Sprint knows this; they just want a reason to claim they can’t unlock the phone and force you to sign with them. To prove this point I called the sales department at Sprint to see if they could sign my client’s phone up for Sprint service without this account information from the old owner. The sales department told me on two occasions one does not need these numbers if they want to sign this phone up for Sprint service. I had both of them double check this to be sure this phone could be signed up; I Gave them the IMEI Number of the phone and they both assured me the phone was cleared to be signed up today and I did not need the old account number.
In other words it is settled policy at Sprint to make it very difficult for anyone to change to another carrier with a Sprint phone they buy but as easy as you like to sign up on Sprint with the same phone. This is the reality whatever BS they tell you but it is astonishing how creative Sprint reps get when you point this reality out. They will tell you they require you to have these numbers for the protection of old clients or for your protection or to prevent theft. Of course all these concerns are put aside if you want to sign the phone up for Sprint Service. Then they don’t need any of this information about the old account. All of the sudden security is no problem; it’s only a problem if you want to choose a service provider other than Sprint. In the service of this policy Sprint employees engaged in some truly sleazy tactics. Mind you, I’m not speaking of one member of their tech support team, but all three of the ones I spoke to. In their attempt to get me to accept that they can easily sign my client up for new Sprint service without the account information of the person he bought the phone from, but this same information is essential to unlock the phone, they repeatedly engaged in half lies and willful misinformation. I was I was even lied to about one of their clients committing fraud no less.
After I had pointed out Sprint’s real policy on this matter, to intimidate me a Sprint supervisor named Nichole at the Sprint Oklahoma City Tech office got really aggressive and told me that “after research” she had just found that the phone “has been involved in a claim” and “it is the property of the insurance company” …”the phone can’t be signed up for service” “I am noting the account” she said. Then I had her read back the IMEI number to make sure she was talking about the right phone and she verified it was that phone. After this I called back to make sure this was accurate because if it had been it would have meant the person that sold my client the phone had committed fraud. That’s what it is when someone sells something that does not belong to them. It turned out Nichole had lied, the phone was not the property of the insurance company and she had not even noted the account. Notice what happened here: a supervisor at the Sprint Oklahoma City Tech office accused a Sprint client of fraud just to intimidate me. I’ve had problems with cell companies before but nothing like this. Look at the countless complaints on BBB and others of Sprint reps hanging up on people and lying to them. This is Sprint policy. It is as if Sprint hires creeps as policy—or perhaps they make them so. Sprint’s tag line should read: “Whatever we can get away with.”
Verizon is expensive so we thought we could save some money by asking Sprint what they could do for us. We stop at a store and they say yes we can get you service for $20 less a month than you are paying for two phones but get three and add one for your son.
So we get upgraded phones and keep our old that are no longer in contract with Verizon but we spend about $600 that day for fees and downpayments for the new iphones. While they were setting up our service which took three hours they could not get the system to take our zip code. They kept saying "for some reason it does not recognize your zip code" After several attempts they remedied it by using a zip code that was fifty miles from our residence. Now it's working.
We then go through making payments like clock work and calling occationally regarding the 12GB data that we did not get to use because somehow we were using roaming data where ever we went. Considering thata my son could not make us go over on our data plan this way with extra charges we did not see this as a big issue. But we were paying for it? Noone ever resolved that issue when another arose.
I had to change my sons phone that broke and could not get it to activate. After my third attempt I was told by Sprint that I am in a roaming area for miles around my residence and do not nor have I ever have Sprint coverage. How nice. So they say go to the store you orgininally signed up with for a buy back option.
My husband and I pass a Verizon store first and figured we would stop and see what they would offer to take this information with us to the Sprint store. Now here is where I'm getting pretty tired of Cellullar companies all together.
Verizon says don't go back there they lied to you ad will again. Your best option is to give us the phones, we will give you a visa gift card and you can pay most of your bill from them off. So we set up the service yet again based on their promises.
Back at Sprint I know that I will get a bill. I pay 100 on it right away to show them that it will get taken care of as soon as the Verizon cards come in. I call them repeatedly telling them the situation. Personally I think that considering that your store lied to us regarding our options to a point that they literally used another zip code to sign us up you should but this bill right down to bare minumum on left over phone value but.... There is the issue of that 20 page contract p/phone we signed.
All I ask is that they take the payments I can give and not send it to collections. One conversation with a supervisor literally four hours led to him saying he would transfer me to the deparment that would rectify the issues on my bill. That led to a young lady saying she was told to explain my bill to me.
The last call before it officially went to collections 30 days after we cancelled was another supervisor telling me they promised they would do something about my troubles. The bill bill was 1400 after I paid the 100 on it. They sent it to collectioins for 1500. Now i have to argue not only that it's bull but that it's 100 off to boot.
Back to Verizon. The visa card. Never coming. I should have realized that they say. I got phones and it was all applied to my bill.
My intent will be to start a mass campaign to boycott Verizon and Sprint all together all they will do is lie to you regardless. As soon as my contract is up with Verizon we will go prepaid. For the $250 a month for three phones we now pay with data limits to boot we can get five unlimited.
My family will never use a Cellular company again. BOYCOTT SPRINT AND VERIZON.
Supposedly a call from my phone (which is not even set up for long distance; if you try a long distance number, you get a message saying the number cannot be completed.) Despite the impossibility of a long distance call being made from my landline, I got a bill for a long distance call to a number I don't even recognize that supposedly used the Sprint network.
The 800 number for billing inquiries is not an operable number and the invoice included a threat to turn it over to a collection agency.
SPRINT started out with advertising signs that read:
we pay off your old carrier bill when you switch to Sprint. Then they were saying we pay off your early termination fees when you switch to SPRINT.
Afterwhich, I was told than an AMEX card was shipped to cover the early termination fees and it would take 3 weeks. I have been with SPRINT going on two months and still no AMEX card has come in the mail.
FRAUD one
They are not paying any early termination fees.
FRAUD two
They claim that the card was sent in an envelope without any tracking. A real company is not going to send you mail without tracking it. Then the rep claimed that they use a third party to send a pre paid card, after first telling me that it was being send directly from AMEX. I don't know who has the card but it was never received in my possession. They did NOT help me diligently to deactivate the lost card allegedly sent in the mail and claim they have no way to deactivate it. In my view at this point is that SPRINT is pocketing the money themselves.
Fraud three :
When I told her I had not received a card the manager said she was putting notes on the file that she will credit my account for the trouble and we agreed I would bring her the card if it arrived. The card never arrived and no one knows where it is. Furthermore, she did not follow through on crediting my account accordingly.
SPRINT IS not paying anything. DON't FALL for the SCAM - choose another carrier. Their service isn't even that grea.t I was later iinfomed that they port on other carrier towers in areas they have no towers. If I had known this false advertising upfront and the lack of their own company towers, I would not have used them.
I had a family plan with Sprint Wireless & they charged me minutes & overages for calling the phone numbers that were on my plan that were Sprint Wireless cell phone numbers & were part of my family plan already for the amount of over -800.00$ in 2008 & then they charged me 100.00$ more for the information to prove it to them.
Jan 13th of 2016 I took Sprints offer to migrate from Verizon to Sprint. The salesman (Cameron Page) told me there was no time limit on sending your final bill into Sprint, and as soon as I got my final bill to take it into the store and they would take care of everything. He also said to qualify I had to give up my Note 4 at the time of the switch or I would not get the buy back card.
After moving to Sprint I called Verizon customer service and told them I needed my final bill, with both phones pay off total. I was assured that it would be on my next bill. My next bill arrived and it was a monthly installment to pay off my phones. "No problem, I've got time, but I better call Verison and be crystal clear." I called Verizon and said (customer service agent x) told me that I was going to get my final bill with both phone pay offs, and it did not come. The new custoemr service rep said no problem, I see what the problem is (my daughter is deployed to Korea, and we suspended a line for her while she's gone). "I've corrected that and you will absolutely get a final phone pay off when the next bill is generated." Waited patiently for the final bill to arrive and it was an echo of the first (monthly installments). Now I'm super pissed with Verizon and called back for a broken record version of my last two calls.
Now over to Sprint. I go back into the store and tell them what is going on, and now the real fancy footwark starts. Cameron and his half-witt assistant starte telling me how they never said it was an unlimited timer period. That the 60 days for the refund had lapsed, and there was nothing they could do if I brought my final bill to them. They also said I agreed to trade my phone for $250 in accessories. The actual conversation went like this:
"Hey, with the Note 4 you actually get $150 with of free accessories since it's so new." I said "well that is cool" and he showed me a few neat items that were wildly overpriced, but it's free right? While my monkey brain was screaming NOTHING'S FREE.
When wrapping up I told them I wanted to read the contract, which was all electronic, and while I was attempting to read Cameron's voice grew louder and it was obvious he was trying to distract me. I told him to give me a few seconds to read it, and he would hit the next button and when I complained he would say "sorry, but I can't go back - and it's all on the printed contracts anyway." I actually read the printed contracts and everything looked above board, unfortunately the deception is in the wordplay and half truths.
Fortunately I happen to be friends with the Utah States Attorney General, the Utah Supreme Court Justice, and a hand full of influential attornies. After a few calls, and a letter or two the ice started to melt, and I was able to get my payoff cards without the official Final Bill from Verizon, and in it's place I used a copy of an Email sent to me from Verizon.
And now being under Sprint for 2.5 months I would rather have two cans and a clothes line. Once I get outside of any metropolitin area, I'm either roaming, have no coverage, or data is not supported. Sprint has ZERO data capabilities in Great Falls Montana. For almost 200 miles in the middle of Utah on I-15 you will hit a couple areas where you are roaming.
As I see them, cell phone salespeople and in general the companies are little better than car salesmen, sales managers and finance people when it comes to telling the truth.
So if you're getting a new cell plan, BUY THE PHONE OUTRIGHT! Make sure it is an UNLOCKED phone, that why if you want to move to another company you can take your $700 phone with you and not get trapped again.
I will be going back to Verizon, but will be biuying the Samsung S7 with cash. I will NOT be giving them my Samsung S6 when I switch, and will be mailing it back as a seperate activity.
ALWAYS go to a corporate store, as they are tightly controlled, and the same employees will be there month after month. The franchise stores go through more turds than a public toilet at a Pro Football stadium, and they can charge whatever they want for accessories, and always up charge cell phones. My wife just got a iPhone 5SE and it was $499 with 64Gb of Ram, and the Verizon* store it was $520. The retail is $499.
When I signed up for Sprint in April of 2015, I was quoted a base price of $80 a month. This included an Iphone 6/ I Pad. ($50 =phone/ $30=pad). Along with the fees for the phone and pad approximate total would be close to $150 a month.
In June, my daughter left for Mexico and her phone was put into something called a sesonal standby mode; in which I was then charged for every picture message, call etc. up to the date it was set, from the start of the billing cycle.
I had called Sprint several times to discuss, in which I was put on hold for, at times, 30 minutes.
In June, 2015, Sprint called offering me a promotion to add two LG pads to my plan at no cost for the pads and just $10 each month for the data plan for each ($20 total).
When I started receiveing the bills after I subscribed with the LG plans, the Seasonal Hold was still not rectified and the LG pads were costing me $240 each @ $10 a month Plus the 24 month contract for each @ $20 a month; totaling $40 extra plus taxes on my bill each month.
Again, I attempted to contact Sprint to ask them why they continued to bill me for the pads and why the seasonal standby was still being charged. This is when I then noticed another charge for warranty or something.
My bill had gone from a simple unlimited $50 + $30 plan to over $400. I called Sprint again and asked them to have a tape pull of every conversation from the original store purchase up through the Phone conversations for the seasonal standby and the promotional offer for the LG Pads.
I was never given or sent a copy of any tape pull, nor offered any time of rectification for the erroneous charges but $90 and some change when I eventually had enough. I switched over to Tmobile after all of the wasted phone calls and online chat sessions to try to rectify problem.
Now Sprint is hacking into my phone logs and their attorneys , two of them, are calling my family members looking for me. I have never given authorization to contact anyone in my email, phone, or personal records.
The two agencies Sprint has used are both trying to collect different amounts of funding.
T Mobile was supposed to pay off the leased Phones and the contracts but I have yet to hear the outcome.
TMobile did send a debit card for half of what is owed to Sprint, but they did not pay the complete $1400 that Sprint is trying to sue me for.
I would like to file a formal complaint with this site to let Sprint know, "you will be hearing from my attorney if you do not sto0p harrassing me and my family"
Had bad experiance with manager Wayne Caldwell over his poor service. Seems this Sprint Company store is only interested in making sales. He threw me out of the store. I have alerted Sprint of my poor experiance. Wouldn't help me with service on my Iphone. He said I would have to have an Apple ID password to have the phone replaced. This turned out not to be true when I called Sprint directly. Sprint home office took care of my problem. I also waited for help while employees answered phones, went to bathroom, etc. They were in no hurry to deal with service.
The manager told me that without my Apple ID (He offerede no way to reset it or to call Apple) I wouldn't get service. Things got a little unfriendly and he told me he could keep me from coming back to his store. When I contacted Sprint I was unable to get a district managers name. I guess, if you don't like their service by Wayne Caldwell their is no one to report him to. I would suggest Sprint make some means of contacting district mangers to avoid having to go to the web with complants.
For the last 9 months i have been going back and fourth with sprint about a iphone 5 gold that i sold back to the store got a bill credit and was told by the employee that there would ve NO further charges regarding the device in question. Well joke was on me as somehow the phone never made it back to the wearhouse and i am STILL being charged for it. The balance owed on that device was less than 300 if not a tad more so it should have been paid off by now.... A customer care rep told me that sprint actually owes me for the over charges regarding that phone. Well long behold the store manager issued me a credit for 80.00 for the inconvience i have been dealing with for what seems like a good year now and for the phone being lost. Customer care will NOT honor the credit and mow my bill is 534.32. Be ware of sprint and the "lease" catch. To this day nothing has been resolved and i am DEF DUMPING sprint and going to verizon. I would rather pay more for a RELIABLE service and better coverage than to be paying for dropped calls and a phone that stops responding every 10 min. I will be taking all business i got them with me to verizon (friends and family).Never again.
Sprint ad was $50.00/month unlimited everything, and they pay off your old phone, and no contract. Where do i begin. I turned in my old phone, purchased an iphone and an ipad. I was told that there would be a $20.00/month extra charge. My bill then would be $70.00/month.
While there Anthony (salesman) called AT&T, so we thought, to pay them off. We were told to pay around $.69 to pay off my account with AT&T. I then turn over my Samsung Galaxy 6, which worked great. Mind you my service was about $100.00/month with AT&T.
When i left Sprint that day I was happy till I got my bill, which I asked for a hard copy to be sent to my home. I was emailed my statement. I was floored. It was approximately $140.00/month. Let me break down the items they charged.
$50.00 for the phone service, $20.00 for the iphone, $20.00 for the ipad, $35.00 for service for the ipad, and $13.00 for insurance for the iphone and $13.00 for insurance for the ipad. This is way above the $70.00 that I was under the impression it was costing me.
After a couple weeks i received a bill from AT&T. We called them. They were not paid, they were not informed that we started a new service. They were not told that I turned in my Galaxy phone. Our bill was over $500.00. We called Sprint about this issue.
After a few days of trying to solve this one issue, they reluctantly agreed to pay the entire cost of my old phone which was over $300.00. On my receipt it states that they were paying $140.00 towards the my old phone. I didn't see this until we had this problem. Sprint then told us that we had to pay off the amount owed to AT&T for the monthly service that we had left to pay. While we were at Sprint they supposidly called AT&T for a payoff amount, which is why we paid the $.69 (or there abouts).
At that point we owed another month to AT&T because they didn't take care of it while we were there. We didn't understand that because they called AT&T while we were sitting there, so they would not pay off AT&T till we paid that month. Our bill with AT&T was now over $500.00. To this day they have not paid AT&T anything. Also, when we called about them not paying for my returned phone they stated that I never turned my phone into them. The receipt states i turned it in, which I sent a copy to them.
They misrepresented the iphone and ipad charges, stating it would be $20.00/month when it was $20.00/month, per item. They never told me about the service i needed for the ipad. I have wifi at home, I didn't need the service. When questioned about this they told me that it's required, and they stated that they did inform me of this. That's another $35.00. These charges are $75.00 plus the $50.00.
I never requested insurance for my phone or ipad. They added insurance without my knowledge. When we went back to the store, Anthony informed us that we had to bring a bill that said "final bill" from AT&T, or something to that matter, on it and they would pay it. Never received any such bill. We never received any hard copy bill either from Sprint, and we called several times and went into the store several times and asked them not to e-mail the bill. Finally last month they sent us a bill. That bill also went up it was now for $198.00.
Finally, in this complaint, the deal was suppose to be no contracts. I don't have one contract I have two equipment contracts. I did not sign any contract. When i looked at a copy of the contracts online, someone had signed them but it was not me, or my mother. Also the phone is in my mothers name, one of the contracts they signed in my name. Isn't that fraud? Is it not against the law to sign a contract for someone else, especially without their knowledge.
I'll stop here. There are more issues with this one transaction. I'm on a limited income. Never would I have signed up for such a contract. Now, my service has been shut off, and I have a >$400.00 bill as well. I couldn't pay these bills. When I was there I told them that was the reason i was there because I couldn't afford it with AT&T. In order to keep my service while trying to get these issues resolved, reluctanly, I paid for a few months. It's dire that I have cell phone service for my work and for emergencies. I have had my phone for 5 months. I have a $500.00 balance with AT&T and now a $400.00 bill with Sprint. This is rediculous. They are stealing from me. The stress this has caused has been great. I was ripped off once before from Verizon, I feel as if I'm stupid for not catching all these issues before we left with the phone.
Oh yea. I tried to return the phone and the ipad but they said i was too late since it was past the 14 days, and it would cost me restocking fees if i returned it. I wouldn't have found out about these issues till the bill came out which was past the 14 day mark. The last time I left the store, I was informed I was stuck, I couldn't return it and I couldn't pay those ungodly bills from them either. Not to mention that when i went back to the store there were 7 sales guys behind the desk all staring at us and shaking their heads in disregard for our problem. Intimidation. Anthony made it out to be our fault and that they were up front and honest with us, that i must not remember.
I can't pay that. Not the AT&T or Sprint. My credit is affected. I have lost all trust in any cell phone company. Do yourself a favor and get a prepaid. I can't even afford that. These people actually took food off my table. So wrong...
dollar amounts are estimates for i didn't have the paperwork in front of me.
Sprint Corporation Reviews
So signed up with sprint less than 6 months ago, after being warned NOT to! Service has been horrendous, dropped calls, no service. Now I'm getting late charges...keep in mind I'm on automatic pay!! Tried calling...wait 20 minutes finally connect and GUESS what? DROPPED call!! Spend 2 hours on chat with sprint and they apologize, credit my account ...beg me to give them a second chance! Today I get a call they are shutting off service for non-payment, again let's keep in mind I'm on automatic pay!!! Service is absolutely bottom of the barrel, customer service is completely lacking any service! Sprint is not concerned with customer retention nor customer satisfaction! BEWARE Of sprint! Take your business elsewhere, there best bet is get out of wireless business because they lack all business sense and customer satisfaction is NOT high priority! I filled out necessary paperwork being a veteran and never received discount! Late fees and overdue balances on automatic pay=no sense!! Poor poor business practices!
In July 2006, SPRINT Ripped me Off by Charging me for ONE Month of Plan Services that were for "3"~Cellphones that NO Calls or Texts were Made Purposely. The Amount SPRINT Charged me for NO Cellphone Usage (X-3 Phones) in July 2006 was Over $500+ Change. The Bill for the 3-Cellphones Monthly Plan was $100.00 & Tax Included, with Unlimited Calls & Texts. (Except for International). In the Bill for June 2006, I kept Getting Charged for International Calls/Texts. I had Other SPRINT Users Charges on my Bill that I Didn't Make. (Their Numbers were on my Bill, that's How I knew I was Being Scammed by SPRINT). Because of All the above aforementioned, I Cancelled my Cellphone Plan for All "3"-Phones July 1st, 2006 after Only Being with SPRINT for "1"-Month. That is why I told those that held the other "2"-Cellphones to Not Use their Phones after the June 2006 Issues that SPRINT Refused to Correct in Any Way, Shape, or Form. I was Livid when I Received my August 2006 Bill & I Immediately Contacted SPRINT to Complain as to Why my Bill for July 2006 was Over $500+Change, when None of the "3"-Cellphones Were Used. I Couldn't get an Answer from Anyone at SPRINT as to Why this Occurred; & it was Never Resolved No Matter How I Tried. It was Always Pass-the-Buck for Every Person I Talked to Over the Phone; & In-Person, it was Always, "I Don't Have Access to that Information". So "You Have to Contact Billing or Customer Service" & that's where I got Transferred from "1" Person After Another with NO Resolution to the Questions I asked.
Here's what happened next.... Even after I Cancelled Service, I Received a Bill in September 2006 for August Usage & Cancellation Fees for the "3"-Cellphones; & for one thing, there Shouldn't have been Any Monthly Charges & I was Never told about Any Cancellation Fees when I Signed the Paperwork & Received the "3" Motorola Flip Phones for Opening an Account with SPRINT. Oh, By the Way, the September 2006 Bill was for $2,250.00. I Got in a Class Action Suit a few months later; & in August 2007, I Received a Letter from SPRINT Stating that "I Owe Zero Dollars" to them. Guess it Pays to be apart of a Class Action Suit.
In February 2015, Guy and I (Connie) went to Sprint to purchase a phone for me. I decided on the iPhone 6 as the phone I truly wanted (Symphony) was too expensive. Also, there were ads on TV that stated no taxes to be paid, a new phone each year and no contract. There were 3 ways to pay for the phone; cash, "pay as you go" or lease. We specified that we wanted to "pay as you go" over 24 months. Guy paid $50 per month for service, $20 a month for the phone, $13 for insurance plus taxes.
Over the months, I had many problems with the phone. We made several trips to the Sprint store. We began going to the Apple Store. I was able to get some things fixed over the phone by talking to someone at Sprint's customer service and also the Apple Store. We made 3 trips to the Apple store. The first time I was given a new phone. The phone was fixed the second time. The third time some issues were fixed, but we were told that the phone needed an entire new face which would cost $129. I called the Sprint store and told the person I spoke with what happened at Apple. (Most of the people at Sprint have heavy accents and names are very hard to understand.) I was told to go to the Sprint store again for someone to look at the phone. Later I was told by customer service that when I notified Sprint of the problem with the phone I should have been given a new phone the same day.
About 5 months ago, Guy brought to my attention that the phone should have been paid for and I realized he was correct. Talking to workers at the Sprint store did not get us anywhere, we were always told to call customer service. We began asking why Guy was still being charged for the phone when it was past 24 months. This went on for several weeks. Finally Guy was told he could pay $200 to pay off the phone. He opted not to pay this amount. I was told a customer service representative after speaking with two others, that Guy would be given a discount and if he paid $75 plus tax (which made it $89.10) the phone would be paid off. I was told the actual cost was $151. The representative said that she would set up everything from her end and all Guy needed to do was go to the store and make the payment. This was not so. No one at Sprint store knew anything about this. One of the salesmen called customer service and got a runaround. Finally this was straightened out and the payment was made.
About a week later, I received a text on the phone stating that Guy was $50 past due. I called to find out what the $50 was for and noone could tell me. Guy then told me to call Sprint and have the phone turned off. I called sprint and spoke to a woman who tried to convince me to keep the service. She told me they would give me a new iPhone 7 for $7 a month. She mentioned this several times, so I agree to this. Then she said she made a mistake, the payment was no $7 a month, but $27. I told her we were trying to get the payment down lower instead of higher. I spoke to another rep. Guy spoke with a rep. and asked her to turn the phone off. She put him on hold probably 40 minutes. He gave me the phone and I held on until someone came back. I was told that the service would be turned off at the end of the billing period, which would be the 23rd of the month (June). I called to make sure the phone was off and it was not. I argued with a woman who told me she could not turn off the phone as it was not paid off. This issue was finally resovled but the issue of the past due $50 was not.Sprint added this $50 back into the account.
$83.56 was paid to North shore Agency an the account was closed an terminated on July 9th 2017.
then after that GC Servives limited Partnership sent a collection notice for $196.01 that I do not owe.
I have tried to settle this with them but they wont here of it, they keep sending notices an harassing phonecalls.
A refurbished/Used phone was sold to us unknowingly by Jason Asher. Once we found out we were sold a used phone we took it back hoping the sales rep dispite his fradulent sales tactics would do the right thing. He said he would order a new phone in place of the used one.We were expecting to receive the new phone that was promised and the old refurbished number transferred to it but instead Jason added a fifth line of service to our account ,again unknowing. Besides the fact of his blatant rudeness, he laughed in my face was extremely unapologetic. Very combative in the way he spoke to me a pregnant woman who only wanted what i paid for. Right is right! He also promised once the phone arrive we would recieve a refund seeing as we paid for a new phone and he gave me a used one smh. Shady business! Nothing promised has been carried out. No phone ,no refund and we are loyal customers of sprint since 2007. I hope they can fix this problem i would hate for them to lose business over one bad apple.
Most of my contact with Sprint is done online through their "chat" option, so I will always have documentation to back my claim. I recently changed plans with Sprint to save money on my monthly bill. I was paying about $179 and the rep said I would pay approx $155 after taxes on the new plan. I made the change.
The first bill I received on the new plan was not the promised $155, but had increased to $198. I was told the rep made a mistake. I insisted, as a long time customer, that they honor the agreement. I was told they could not make the necessary changes, but would have to refer my concern to their Escalation Dept. I received a call from the Escalation Dept and changes were made to correct the erroneous billing. Again, I was told my future bills should be approx $155.
My next bill on the new plan was $215. I knew I would have to talk to the Escalation Dept to have necessary corrections made. I have contacted Sprint 5 times over the past 2 days. Each time I have been absolutely promised and guaranteed that I would receive a callback from the Escalation Dept within 4 hours or less. I'm still waiting for a call. In my most recent contact, they even told the rep they had called me and left a voicemail message. Records will show that no call was ever made to me.
Sprint continually makes empty promises. I'm at a loss to what to do about my situation, but I can at least tell others: When considering cellular service, run fast and far from Sprint. Any gains you hope to make will be far outweighed by their dishonesty and your resulting headaches.
I bought a Sprint Samsung Galaxy Note Edge secondhand through a Repair store in town. I checked everything to ensure that it wasn't locked, blacklisted, stolen, still owed a bill etc.... Even had it checked through Sprint. The phone was totally free and clear. So, i used it for a few months over wifi while i got used to it.. I decided to switch companies and was told that they could do it because the phone was in good standing. When I called to ask for an unlock code, I was told "There is no such thing as an unlock code. " Seriously? I know that until recently there wasn't for domestic phones but no such thing? Then he laughed at me and hung up the phone. I have already spread the word to everyone i know. The town of West Monroe will never use Sprint again. And I still don't have the unlock code :(
My experience at the sprint store was pretty basic: To return my iphone on the 14th day of the 14 day return policy! When I went in the store I was notified by Manny Dorival (Store Manager) that they would not honor the return policy and then he rudely hung up the phone on me. This is the rudest and worse experience i have ever had with any retail manager whatsoever...............
Peter
Is anyone else checking their bill closely? I see $9.99 charges on Sprint for something I did not do. I called and the nice lady in India said it is a "billing glitch!" Can you believe that? It shows "playphone Game 3000Playpo KitchenSt SC $9.99" I asked for an investigation and she said I'd be called within 7 days. What do you bet I never hear from them? Check your bills!
I went to get new service they said I had an old account but I never had sprint before and I had my wallet stole a few years ago
Sprint claimed they will give me a free Ipad and that I would not be paying any installments on the device but it turned out to be all false and when I call them for explanations they give me the run around and won't even let me speak to a manager about this. I am done with sprint!!!
This company has the absolute worst customer service that I have ever encountered in my entire life. My best friend and I got behind on our bill because I was out of a job and unable to help pay the bill. Well as you well know Sprint prides themselves on their greed and has shut our phones off. I called them to see if they could work with us for ONE WEEK until I get paid and we can pay the ransom demand for them to work with us on the remainder of what we are behind. A reputable company would have bent over backwards to keep long time customers happy but not Sprint. No at Sprint you get the run around, have to deal with rude, disrespectful, poorly trained and dismissive representatives and get told essentially screw you we don't care about the customer, fatten our wallets. If Sprint were a reputable company they would have a way to contact their corporate offices with such a complaint. If they are always in the right as they claim why are they scared to provide their corporate office number to customers? Because the reps know that they would be fired if corporate were to ever find out about the way they disrespect customers. So since I am unable to get help from the people in the company who actually do care about losing customers I am filing a rip off report to let consumers like you know that you should stay away from Sprint at all costs.
In 2015, I signed a contract with Sprint to purchase a phone, and was presented with a monthly option for insurance. I noted then that the insurance was much more expensive compared to what I had experienced, but the agent reassured me that the reason for this was that there was no copay on this insurance he was upselling me. They said that if my phone malfunctioned, all I had to do was bring it in and they'd replace it with no additional payment, for 13 dollars a month. I signed up. We often rely on representatives to paraphrase lengthy and complex contracts to us, and I generally assume their honesty and professionalism, so I had no logical reason to assume anything else.
Almost immediately after purchasing the phone in 2015, I tried to back out of the contract. Because, after getting my real bill, I learned that the representative had presented us with a number on paper that did not include any taxes or fees before I signed. He told us in clear terms that the number he showed us would be approximately the total monthly bill, but my actual bill was about 30 dollars more per month than the number they showed me on paper in the store. My partner was present during the contract-signing, and felt that the representative had intentionally mislead us about the nature of our contract. We thought that perhaps the representative had felt hesitance when we told him our budget, and maybe felt it necessary to leave off information to secure the sale.
I immediately contacted Sprint and explained the situation, mere weeks after signing the contract, and asked to maybe go back to the store to renegotiate the contract, or to switch to a phone I could afford. They declined. I informed Sprint that I had been presented with false information by their representative, but that I still wanted to be a customer if possible and work something out to keep a contract with them. That failing, I wanted to send feedback about the store so that there could maybe be some training to prevent it from happening at that store again. On all these counts, Sprint declined to assist.
In August 2016, my phone stopped functioning. The Sprint store said they could not repair my phone, even though it would be the kind of repair that the store would normally be expected to perform. They told me that they couldn’t figure out how to take off the screen of the phone to diagnose the issue. They then stated that I was not at fault, that the phone was not damaged, but that my insurance would have to cover the repair because the Sprint store could not figure out how to disassemble the device.
Sprint then requested hundreds of dollars from me as a copay to start the process. I was shocked that they were requesting hundreds to assist with an insured phone, when the phone wasn’t even damaged and was under manufacturer warranty (it was under a year old). Even more shocking was that the store had so blatantly lied to me repeatedly about the cost of the insurance to make it more appealing during an upsell. Nonetheless, they told me, this was the only way my phone would be fixed.
I explained that I could not come close to affording 300 dollars on the spot one month for my cell phone, with the medical and student bills my household was incurring. Sprint shrugged. Left with no other choice, I kept paying for an inactive phone line to keep it out of collections. Due to my contract with them, they continued to take over 100 dollars out of my account per month. The only other remedy I had was to pay hundreds of dollars to end the contract or replace the phone, which I did not have.
Sprint has been demanding payments, while not providing any service to me, since last summer. In fact, Sprint has received over 600 dollars for phone and data service that they have not actually rendered services or honored the contract for. They are aware they are requesting and receiving large amounts of money for what is essentially an inactive “dummy” line that they have been unwilling to service.
In February, I explained the situation again to Sprint, expressing my interest in seeking a resolution, and Sprint admitted fault. This time, they told me that they should have fixed it in store, or at least submitted it to the manufacturer for warranty before giving up on the phone and leaving me to deal with it alone. They stated that the representatives at the store were supposed to have fixed the phone initially, and that the problem was caused by their failure to properly do so. Then they agreed to work something out with me. In the mean-time, pending the details, they told me they had made a payment arrangement for two weeks out, and agreed not to submit anything to collections in the meantime. I was pleased with this.
However, before the due date of the payment arrangement, I received a letter in the mail from a collections agency stating that they had reported me after our conversation. I checked my account and, indeed, I could not see they had set up the payment arrangement they had verbalized to me, or done any of the things they had agreed to. I continue to receive bills from them, as recently as this week.
I’ve reached out to Sprint multiple times since then. Then I filed a BBB complaint. They responded with ambiguous statements about how the insurance company, Asurion, would need to help me before they’d look at my case or consider credits. That isn’t even possible because the phone falls outside of Asurion’s contract terms now that time has lapsed. Every time I mentioned this, Sprint just stopped responding to me.
While Sprint would not respond to my emails, they did write to the BBB to say that I never responded to their offer. Never did they disclose to the BBB that I had written several unanswered emails to them regarding their offer; nor did they disclose to the BBB that they were aware that Asurion would decline to assist me. Sprint decided to omit all these details from their response.
When the BBB was made aware that Sprint was mischaracterizing our email exchanges, and I offered to share images of them, Sprint then said they would be “willing to see if you are eligible for an advance exchange”. Having worked in call centers, I immediately recognize that “willing to see” is not an offer. Rather, phrases like “willing to see” are defined as “noncommittal language” in the call-center world. They are basically the opposite of an offer; when we use them in customer service situations, we are avoiding commitment, rather than offering it. In any case, I said an advanced exchange seemed like a fair thing to work towards, although I was never offered one.
Sprint then responded that, once I had “remitted payment” to them, they would consider assisting me. This was the first mention of any “remitted payment” from me. So, on May 7th, I responded with a confused email saying only "Remitted payment on what? I thought Sprint was going to credit my account." Like my emails regarding Asurion, I never received a response. Instead, they went to writing the BBB again. They told the BBB that, in that very email, I had offered to premit payment for them for an advanced exchange.
When I ask about the collections issue, like my questions regarding Asurion or advanced exchanges, they simply don’t respond to emails or calls. I’ve reached out so many times trying to figure out how they are handling the collections/payment arrangement issue, what’s going on with my account, but I receive radio silence from Sprint. And I’m very concerned about what might be going on with that.
This is similar they’ve handled other requests for information. For example, last year, when checking on an unexplained charge on my account (prior to this incident), an agent told me that someone had successfully attached a fraudulent line to my account, and said he removed it and the subsequent charges for me on the call. I also received a mysterious email around that time stating that someone with a different first name than me was on my account. Since then, Sprint has declined to speak on the subject when asked about details. They deny what the representative told me, but refuse to elaborate.
Sprint haven’t explained if it was a misunderstanding or mistake on the part of their rep. If so, they haven’t explained how the confusion happened, or what the initial charges on my account were. It’s not as though I ever asked compensation or sought retribution for that incident. I only wanted it for peace of mind regarding my security. But even then, much like the collections issue, Sprint wouldn’t comply with giving me transparent information about my account when I asked.
I took service on month to month basis. I recently added an assurane warranty on the techs advise that was working on my Samsung S7. I'm having problems with it again already. I was informed that they longer have any tech support in Missippippi. I have had 4 strokes and don't drive any longer. I called to cancel my service and have my phone unlocked (by federal law.) They would not unlock until I paid in full for the month of May, which is not done and the payment was not due until May 30 th. THIS IS A RIP-OFF THRU AND THRU.
My husband and I bought new Samsung galaxy s7 edges from sprint. We switched to sprint from Verizon and were offered a free tablet with our account. The tablet was FREE. We were not aware that when we electronically signed that we signed for 2 phones and the tablet as it was one signature on a tablet. We noticed the charges when changing our autobill from our credit card this month. Went to the store and was given bull crap and told we signed for it and it's past return policy time. We know this however we were not aware of the tablet being charged due to 1 signature and only have the phones activated. And now we are stuck paying over 300.00 for the tablet. We were lied to and then told they can't track the promotion we were on either or that they can't find promos that old. We are getting away from sprint and I am furious as we are now stuck with this and sprint is getting away with this their lying and cheating people. And the contract we signed shoes electronic signature done ONCE so the signature pages for all three have the same signature. I WILL NEVER USE SPRINT.
Around 5 months ago, our Apple Iphone SE became unable to connect to service or make phone calls. After taking it in to Sprint's Repair Store, they were unable to diagnose the problem and asked us to take it to Apple. Apple was then able to diagnose the problem as slight moisture damage and that it would be expensive to repair or possibly unrepairable. It had not been dropped in water, they said it could have absorbed moisture from a humid room or off of a counter.
We had decided from the start to get Sprints "Protection Plan" on this phone and according to everything we read, it would be covered if a situation like this happened. Upon notifying Sprint with a phone call, I was informed that it would not be replaced free. I was asked to pay $100 to cover a deductable to their shady, third party insurance company Asurion. Also, I would have to go through Asurion's online claim form (that never worked) to start this proceedure.
I informed Sprint (by phone and by chat) that I would not pay $100 and that there was nothing I could find in our paperwork about these fees. Sprint asked me to contact Asurion and their hands were tied. After unsucessfully attempting to start a claim, we ended up just continuing to pay our monthly bill for this useless phone.
Today, I attempted once again to resolve this issue and was now informed by an automated reply on Asurion's website and Sprint that it's been 60 days and now they won't cover anything. Even though we continued to pay monthly for the coverage.
Sprint's best offer was to send me a refurbished phone and charge me even more on our monthly bill to cover it, and I would have to sign a new contract for another 2 years starting today. Unacceptable.
This is how Sprint treats loyal customers of 18 years.
I had an account with Verizon for wireless service for 5 phones for my family. All was fine with their service ;but they are expensive. So,Imade the terrible , horrible mistake of listening to that guy in the black glasses on TV talking about how someone like me could save mon ey with 5 lines. i proceeded to call Sprint where upon the salesman, at least so far, has lied about how much the service would cost (supposedly 1/2 of what i was paying Verizon). Also i was told that Sprint would pay up to $600/ line to cancel Verizon if any early termination fees were levied by Verizon. I was asked to pay$125 immediately for set up fees. I recieved my new Iphone 7's for everyone but thats when the fun started. My first bill was double what i was told so i registered with Sprint online but it told me i was not allowed to see the invoice or to make a payment. Sprint then suspended my service on 5 lines and wanted me to pay the horrendous invoice unseen! I have called Sprint customer service no less than 10 times each time being told everything was straight only to go online and still have the same problem. Also i must explain everything again to each rep and I am told a different story as to what went wrong or what I understand! One night i was on the phone for 6 hours!!! Still no joy. At this point i would do anything to go back to Verizon ! Oh yea,Verizon sent a cancellation fee of $600 and now Sprint has given me a song and dance about any kind of reimbursement. This has been a horrible and ridiculously expensive venture from Sprint Hey can you hear that!
After being with Sprint for almost 20 years I was having problems calling my wife when I was in the bedroom and she was in the den. It would take over two hours to receive it. Sprint work over one and half years with all sorts of fixes that didn’t correct the problem. I kept telling them that if they did not fix the problem I was going to go with some other carrier.
Got fed up and finally did it two months before my contract ended. Turned the sprint phones in two days later at local store and got receipt and in two days they sent me a bill for $569.98 which included price of phones. They went ahead and charge me for them as it appears that until it's received by the warehouse and checked out you're going to pay for them as they don’t trust the store to check them. So I called and talked to a young lady technician and she told me that when I turn the phones in and they were received that “I would owe them nothing bill would be paid in full” and I have this recorded. then I give it a few days and call back to see if the phones have been returned and they still hadn't been returned and the gentlemen I talk to then told me the same thing and recorded also told me “I would owe them nothing” so two technicians told me I wouldn't know him anything after the phones were returned it all by Bill would be erased and I would not owe a penny. then I received another bill in the mail toward the end of March that said I owed $130.98 and that it would be past due on April 13th which showed the March bill balance is being zero. so my bill went from $569.98 in Feb to zero in March and then 2 Days Later I get a demand letter stating that if I don't pay $130.98 by April 18th they will exercise their right two take the money out of whatever method we had used to pay our bill in the past so this really confuse me.
I call them was transferred twice and put on hold almost one hour and 45 min. Asked them how can they do that when they haven't even met the date that is supposed to be past due (April 13) but now on (March 31) I've already got this you will pay or else letter. I don't understand it but evidently they think it's fair to just send out letters that make no sense at all. I don't understand it and I think it's unfair so I really don't know what to do I do the best I could for Sprint for the better part of 20 years. Payed on time always also got them quite a few customers probably over fifty. Now I got to go back and tell these friends that Sprint really does suck and they screw their customers.
I have been a customer with sprint for 4 years now. I went through the first 3.5 years with little to no issues. Until I made the mistake of purchasing new equipment from them in November 2016. I called sprint in November to add an additional line to my plan, and lease two new iphone 7 plus devices. I spoke with a sales rep over the phone in the phillipines. He quoted me at $100 FLAT per month for the plan, plus $39 FLAT per month, per device for the lease. I told him I accepted these fees and would like to move forward. That's when he took the liberty of telling me, and I quote, "since you've been such a long time customer, we are going to give you a FREE tablet. No charge.". I made sure to verify with him TWICE,
that there would be zero charge initially for the device, and absolutely NO monthly fee. He guaranteed me that there would be neither. Thant it was completely free. So I told him I wouldn't turn down something free, and gave him the OK to send it with the phones. I get the phones in the mail a couple of weeks later, and everything is fine. A couple more weeks pass, and I see a bill for $605.44! I call sprint numerous times, and they tell me this is because of my old leased device, that they STILL haven't sent me a return kit for. I told them this is not my problem, and that this is their responsibility, not mine. If they want their phone back, they need to follow the protocal and mail me a return kit. They agree to take a
manual payment of the agreed upon $178 and promise me the return kit will arrive soon. It takes another week to get there (at thisd point, over a month). But when It does I expect the bill will go back to being normal, right? WRONG. Decembers bill comes in, and it's $548.16. At this point, I'm on the phone with them at least 2 to 3 times per week. Each time being assured that they are fixing it, and the bill will be normal in 24 hours (yeah, right). I get the same runaround every time I call. Bill due date comes up, and they take another manual payment of $178 (the agreed upon amount) and PROMISE me, the bill will be normal before the next due date. But who could have guessed, January's bill comes in, and
it's $420.97 (shocking, I know). Now, I've had at least a dozen custoner service reps and managers tell me that they are so very sorry and it will be fixed by now. So I expected to get the same run around this time. Nope. Turns out, their sales rep BLATANTLY LIED to me. The tablet was not free at all. There was a $17 per month charge for it, as well as a $350 bill they are sending me for the device. And the plan is no longer $178, now they want $220 per month. And they are demanding I pay the balance. None of them can tell me why on earth the balance even exists, but they claim that it must be justified, and that I MUST pay it. Now, I'm mad. And I remember that their sales rep told me something else. He told
me that there is NO cancellation fee on my account. And since the phones are leased, I can just send them back and cancel with no fees if I'm unhappy. So I tell them I want to cancel and send all the devices back. Well, shocker, that was another lie. The customer service rep tells me it'll cost $2,002 to cancel. I told them that is outrageous and ended ther call at that pount. After calling in several more times, and getting several different proposterous explanations, the next customer service rep quotes me $1,196 in cancellation fees, PLUS the unwarranted $420.97 balance to cancel. Bringing my fees to cancel up to $1,616.97. Who knows if that number will even stick. I have filed complaints with the federal
trade commission, the federal communications commission, the better business bureau, and the attorney general. And I plan to go to court before I pay sprint a dime. This is CLEARLY deceptive sales practices, bait and switch tactics, and an absolute lack of accountability. It's small scale extortion. No wonder sprint was sued by the FTC before and had to pay out millions for this exact reason. AVOID SPRINT AT ALL COSTS. I'll be telling all my friends and family to cancel their plans and spreading the word to every person I'm able to. Sprint is a bunch of LIARS and THIEVES.
I canceled my Sprint service after 20 years on Jan 24, 2017 and signed with T-Mobile. I just could not deal with the poor connection and less than stellar customer service any longer. I called a rep at Sprint to notify them of my cancellation on 1/24/17 and the rep said she would make a note of our conversation. Today I called Sprint to find out my final bill, I have paid my entire bill on time every month. My billing cycle was quoted Dec 19- Jan -14th and I made my payment Jan 6th in full. So the rep said for Jan15- 24th my final bill was $131. My normal monthly bill is $180 so I asked why was I being charged almost an entire months bill for for just 9 days of service. I asked to speak to a different rep who then said no my final bill would be $173. I was confused as to how 2 reps came up with different amounts for the same account. I asked to speak with a supervisor who at first disputed that I had ever called to cancel my service although my numbers were ported over to T-Mobile on the same day i called to cancel my Sprint service. She then said yes I see you called on 1/24/17 and your final bill is $379. I almost lost it. How can 3 reps give differing amounts on a final bill. I hadn't missed any payments and I had made a full payment on 1/6 as soon as the bill was posted. So it seems they are attempting to charge me for services past the 1/24 cancellation date. I had been a Sprint customer for over 20 years and never made partial payments on my bill. My bill was $190 each month but now that I have cancelled my sevices they expect me to pay $379. How is that possible? I will tell everyone I know to switch from sprint, and I will never do business with them. I own shares in their company and I'm selling those as well. Shame on you for gouging prices when a customer decides to go with a better phone offer.
We upgraded our iPhone 6 and 6plus to the iphone7's. The iPhone 7plus Black wasn't in stock so I had to wait about a month to get mine. Sprint advised phone arrived. We went to pick it up and asked info regarding a more affordable plan. We do a rental on phones. We were offered a better rate with a FREE gift thrown in. A set of LG ear buds. Sprint claims regular price 200.00 bucks. We never agreed to that. Also they have you sine contract on their tablet. When I called to complain about excess charges I was told. Signed contract to pay for earbuds at 16.00 a month. I was emailed a copy of contract. The signature does NOT Match mine. This is my second go round with Sprint and inflated charges. Now shopping for a new carrier.
i got a bill in the mail from a company i don't even use. It was for $5000. I am a senior citizen and someone took advantage of me without my knowledge . I called the company to complain and they hung up on me . I sent a letter to the company with no response just yet. If i dont hear from someone soon i might as well sue.
To whom it may concern,
I am writing in reference to a bill i received today in the mail dated January 3-February 2nd on account number 707847686. I Lawrence Bikles have no knowledge of a sprint account in my name, and as a result i am very upset that your company allowed a bill for $4800 to occur and now it seems to be my responsibility. I am not liable and will never be liable since i have no knowledge of said account. I don’t understand how a company of your size would allow someone to misrepresent someone else without verifying information first on the account. I want this rectified immediately. I am a senior citizen and this is causing me undue stress. Please advise as soon as possible.
I want a call asap. I can be reached at 718-986-3802. I will also be filling a complaint with the BBB and expanding to social media if I don’t hear from someone by Monday the latest.
Stole identity not my account
Don't Go with Sprint!!!!
Sprint Charged $523.80 for phone never received, account never accepted!!
This is FRAUD!!
I never received a Sprint Phone.
After spending 2 hours at Costco on 12/30 trying to set up an account, I canceled iPhone order same day at Costco. Thus, I never activated a Sprint Phone.
Called Sprint the day I left Costco, 12/30, to ensure that I was not on the hook for a Sprint Account. Was told that I did not have an account.
Received an email on 1/4/17 welcoming me to Sprint. I called Sprint and told them what happened the representative said that sometimes it takes 2 to 3 weeks for accounts to settle out and that since I didn’t get and activate a phone, I would not be charged.
Received an email 2/3/2017 (see below) stating I owe Sprint $523.80!!!
Called and spoke to “Anne” # i1158829900, after being on the phone for 30 minutes she stated she couldn't help me, that this was something their cancellations department handled.
"Anne" Transferred me to “Val” #i1158837500. After repeating everything I told "Anne" and was on the phone with "Val" 10 minutes, Val said she couldn’t figure this out and that I would need to speak to Supervisor.
I could not wait on the phone as my lunch was over and I had a Conference Call. She said she would call me back. At 2:45 pm, "Val" returned my call and stated that they do not have a return in the warehouse and they would not be refunding my money!
"Val" Never connected me to Supervisor. Instead, after I said that was FRAUD and illegal, "Val" called the Costco I went to on 12/30 and did not even stay on the line when I joined the call. Thus trying to release her team of any responsibility.
Costco Kiosk Manager, Von, stated that since I never received the phone, it is correct that I would not be charged for the phone from Costco. This is on Sprint!
It is BEYOND frustrating Dealing with a customer service team from India who cannot fix issues or prefer to just scam customers. This horrible experience just proves that I made the right choice in going with the competition in RED - Verizon!
Below is an excerpt of the email:
From: SprintSent: Friday, February 3, 2017 4:53 AMTo: [email protected]: Your Sprint bill is now available online
Please do not reply to this email.
Replies are routed to an unmonitored mailbox.
Sprint®My Sprint | Support | Contact Us
HELLO!Your latest Sprint Bill is now available online.
Pay now
Note: All online payments are made in a secure environment.
Account Number: XXXXX6685
Bill Period: Dec 30 - Jan 29, 2017
Total Due by February 22
$523.80
View your bill
Take control of your account today. | Manage your account
I've visited a sprint store to purchase a Needed accessory for my phone. The salesman was very polite and while looking at my account stated, " I see you have been a customer for over 10 years, I would like to offer you a free gift as a thank you and up your plan to include unlimited talk text and data at no additional charge." Unfortunately when my sprint bill came, I was being charged $79 for the free gift, and I also had huge over the limit charges for data . My monthly bill, that I have tried hard to keep at $120 a month was now over 200 and rising.
Customer service will not do anything about this because they say it is the responsibility of the store to clear this up and I would have to return there. On December 16, 2015, I paid $135 towards my bill, because I could not afford to pay the whole thing and I was out of town and could not work it out with Store . Then on Christmas Eve December 24, 2015, they shut off my husbands phone. I was very angry with them, because I was out of town and my husband was at home. They refused to turn my husbands phone back on until the situation could be resolved, so I told them to just shut off my account. ( this had not been the first problem I had had with Sprint ) No they send me a closing Bill and say I owe them $462.49
After being a loyal customer to Sprint for over 10 years, I decided to change my carrier in an effort to save money being on a fixed income. As I attempted to utilize the $400 Samsung phone which I purchased via Sprint, I was advised by the new carrier the phone needed to be "unlocked". Several days of phone communication with nearly (11) different customer service reps, as well as, two Supervisors, I was told they would not unlock my phone for use. I was advised during the many contacts two different stories - one story was it could be unlocked only for "international use" the other story was it could only be unlocked if (3) criterias were met: (1) No contract could be in play - I had none! (2) No money was owed (outstanding bills) (3) The equipment (phone) had to have been paid off in full I met all the criteria. I was transferred to a Supervisor who stated I suddenly owed .21 cents and that he could not unlock the phone until the .21 cents was paid off in full. After I questioned where this .21 cent charge generated from since 12/9/16 my service had ended and was naturally paid in full. He claimed it was an "old charge from 11/16" but HE could NOT take payment for the .21 cents and proceeded to give me an 800 number to call for payments. I asked for a reference number so when I called him back I could have the phone finally UNlocked. Paid the .21 and called back. Spoke to rep #11 who stated even though I had met the 3 criterias to have the phone UNlocked she could NOT do so! I had to literally purchase another phone for another $400. I am so upset and feel betrayed after hearing a different story from every customer rep! I gave more then ten years and four contracts to a company that could care less about the enormous financial burden they have placed on me. PLEASE do NOT use Sprint! I will write letters and share their treatment of their customers with everyone I can. I have a roaring migraine and feel so physically sick after what they have done to me! It should be illegal for these companies to hold OUR paid for equipment hostage and virtually UNusable - forcing us to make further financial investments!! And how in the heck do the reps not all share the same info?!? We were specifically told they would UNlock my equipment and then told they LOST the codes to UNlock it!
So I am probably stupid and I know this so don't say it here but when you raise a child from 3 years old by yourself and they give you the gift of a cell phone, you think you are the most special person in the world...until the child moves out with his internet girlfriend and they have used your information to purchase...not one...but 3 cell phones. So I didn't realize the problem until I got the first bill that was somewhere between $600 and $800 last year. So I spent a lot of hours on the phone with Sprint and experienced a lot of ill trained un-empathetic individuals but we finally came up with a solution of putting the phones on standby. Worked great for 6 months. I had to call back 6 months ago and re-initiate the standby. I kept paying on the phones, though, because it was the right thing to do. My son thought he needed the phones and I have always felt like he was at a deficit living without a father and just me. I wanted to make good on whatever he thought he needed to do. And by the way, I have not heard from him since 12/22/2015. I don't even know if he is alive and cannot find him or his internet girlfriend. So, I got my Sprint bill today and the charges were back from the phones and that's when the fun began for over 3 hours and for the first time in my life had a Customer Service experience that had me bawling and crying. It was insane I spoke to J.R. first who was a robot who could not understand me or chose not to as the only time I heard human inflection in his voice was when I stated "I want to speak to a Superviosr" and I never said anything differrent unless he asked me a question. I waited on his line for over 40 minutes for a Supervisor as he came back periodically. The Supervisor offered me no additional kind words of Customer Service and Jordin frankly was a puppet who offered me 50% off the bill of the two cell phones that for now had not been in use for a year. I asked to have the 2 lines cut off and pay the termination fee. I was transferred to Jameca who cut off the lines and then told me should could not accept the payment. She transferred me back to an individual and this is the one I hoped I would get his name because I told him what I needed and he transferred me without saying anything back in to the customer service queue. Hours had gone on. My feet were sore. I had worked a 12 hour day and come home to this comedy.. I talked to LaToya who came down to a total amount for the bill cutting off the two lines and told me to go in to a store tomorrow and pay it. I will do this, but, I going to my Credit Union and pulling savings to pay not just this amount but everything to end my contract with Sprint.. I could have paid off those phones a year ago but I had this idea in my mind that I was going to continue with Sprint because the $50 deal with my employer's $18.60 discount was promising and why not take advantage of an installment plan to pay off my phone (my Gift). And do the right thing. But, H..E,. Double Hocky Sticks...NO. You guys were awful to me tonight. It's 1am. I called at 8:45pm. I still don't have resolution. Your Customer Service is the pits and there are enough cell phone companies that I don't need to deal wiith this. I will now spend the rest of my life telling people about your Customer Service and I talk to hundreds of people every day, Goodbye Sprint, I had hoped that at the end of this we would be friends but sadly, NOT.
Rebecca, Roanoke, VA
Sprint has been billing me for phone i purchased through Apple, Additionally Sprint Has been charging me for a device which i stated i did not want that " sent me in the mail" when i stated i did not want the "FREE " device it was sent anyway and then they also activated the vice , when i went to the store to complain the represenatative stated they removed it ..I have been with sprint since 2008 to the tune of thousands and thousands of dollars.. They hooked me u with the framily plan The pan is a great plan.. Howeverits the ereneous charges for devices i didnt purchase through them...
I have been a Sprint customer for over 10 years and you get what you pay for with them. HOWEVER their sales practices are completely fraudulent! Avoid the "free" iPad offer and consider anything and everything that comes out of their mouths a lie. Tried to order 4 new iPhones 7 upgrading from iphone6s. After hearing about how they are going to waive this charge and that and it would be like "basically get the upgrades for free" i checked my bill. They added over $500 in cancellation charges, added 2 headsets, 2 cases, 2 new lines of service ALL without my permission. Luckily I caught in time before the 14 day return kicked in. AVOID doing business with them at all costs. Just not worth the aggravation!!
SPRINT IS ROBBING THEIR CUSTOMERS!!!!!
MUST READ!!!!
If you have been with Sprint for a long time, you might have a 2 year renewable contract, with free or reduced upgrades every 2 years. Well, those upgrades and the 2 year renewable contract are not offered at any store not even at Sprint. You only get to lease the phone and pay two to three times what you would if you extended your contract 2 years. The only way to get your phone with the 2 year contract is online.
Do you like deserve paying 2 to 3 times of what you get with your 2 year renewable contract as a loyal Sprint customer? Of course not. This is how SPRINT IS ROBBING THEIR CUSTOMERS with millions of dollars. They over charge their customers.
Please share.
Sprint created a fraudulent bill. I've been a customer with them for 7 or 8 yrs. Only had computer service with a broadband thumb drive 3g connectioncard 5gb. The bill never exceeded $64.00 and some change. Husband & I are computer illiterate and rarely on the computer. I called Sprint and cancel my services on 10-11-16 2:34pm. I have a confirmation # confirming this transaction. I recieved in the mail a bill for $331.89. I paid my Sept.bill $62.14. When I called them they gave me an excuse saying I went over my minutes and overages. He also claims by me canceling that made it jump up to 6 gb. Both the letter and bill was dated/time, 10-12-16 3:06am. That was 12 hrs. and 34 minutes after I had already cancel their services. What a coincidence that I should recieved such a enormous outstanding bill after closing my account.
The Manager Michael he says he is the General Manager of this store which is really hard to believe because of how arrogant this guy,whoever he thinks he is,most definitely not for the customer at all.He tells me one thing and he changes his story to accommodate himself.Does not know his own policies (sprint) and tries to take the frustration because the communication communication between the Store and The Company itself are so disoriented,out on on the customer and trying to make it seem that my identity might not be mine,what a jackass,and acting like he is above me because he is a manager of a Sprint store with the worst customer service that I have ever experienced and there weak customer service reps,he must have never had a position of power in his entire life because only people that act like that are people with those type of complexes.
This guy is a lowlife,so get it right Michael the Manager,you dont belittle the customer ,there is 0 customer service with this jerkoff. The first time i went in therehe would not help me ,because he said i need more documents,so i came back the next day with what he said to bring,butt now he changed what he said again and wouldnt even call into sprint ,telling me that my account didn exist!Why they would have such a p***k for a manager is beyond,maybe there planning on closing that location and they can just put the employees there that have very little ethics.Then to top it off he has some fat lady try to explain something to me and see can barely speak english.If he cant explain Sprints policies how was she going to.That was a conformation for me to exit the store,because I was dealing with to complete idiot savants!Sprint should be more selective on who they hire,and do not hire someone that has never had a position of power in there who lives,because it goes right to there head,and thats not good for anyone around!then on top of that miss leading the customer,which is preposterous!
Now RUDE and OUTSOURCED should be new sprints tagline, if you having a really great day and want to bring yourself down just call all new Dominican Republic Sprint that has been outsourced. Most employees still learning English and when they don’t know what to do they just tell you to be smart and use self-help tools and there is self service available and when I told them its there job the tech support had a nerve to bring up my intelligence. So couple day later I decided to see if its just one disgruntled employee and so far five out of five. One of them had mention they were fortunate to have over thousand positions transferred so let’s hope they not all going to be like that or Sprint is getting a good bargain so they can afford Version spokesman Paul.
Yes, I started service with sprint prepaid on June 28th.. I purchased a Sprint Prepaid Phone from a regular store not sprint. It was a sprint phone. I paid 20 dollars for the phone.. Then I had to pay 60 dollars for the month of service. The service sucked. I made one phone call with the phone and after that it kept telling me cant find service. So i was never able to use the phone again. After 24 hours I decided to call the company and ask for a refund. I was passed around a couple of times finally got someone who told me he filled out a request and gave me a confirmation number 20012372095.. The number i had with them is *** *** ****.. He told me I would receive my money back in 3 to 5 hours in my bank account. So, I waited gave them 48 hours then I called back because no money was put into my account.. I was transferred around many other times again. I finally got someone.. She took the confirmation number and then told me that the person I got the other day did not put through a whole request. So,she was telling me that the financial dept would call me back in 3 to 4 days.. This is July 1 2016. I know that no body would call me back on a holiday weekend.. I demanded to speak to someone in the financial dept today and she hung up on me... She also before she hung up on me told me that all of the unlimited data was used up on my account I used it one day and that was it... So I want me 60 dollars back in my account for a totally sucky cell phone company and the worst service ever
I have paid close to $400 for free tablets to Sprin and have 9 mo. left on my contract . they say they cant do anything to change it as im past 60 days. i see the same complaint all over the internet and sprint is ripping off all kinds of people .I believe there should be a class action lawsuite started......Ronald D Wilcox [email protected]
I tried to swith over to sprint about a year ago. I had the service for about 2-5 days and didnt like the serivce. So i returned the phone right away. I was charged a restock fee and other fees as well. I was told that i would not get billed or anything. A few months later I get billed $129 for services that i never used. I called immediately upon receiving this bill and spoke to a represntative for about an hour. After all said and done, I was told that i would not have to worry about the bill. The represntative clearly stated that she talked to her supervisor and manager. A year later, Today , I look on my credit score that I have a negative (deragotry negative) that brought my credit score down 23 points, in the midst of trying to get a house and possibly ruinning my chances now. I called this morning as, today 6/24/2016 i just noticed this negative on my credit score. I spoke with 2 representative that we incompetent, thus for i asked to speak to a supervisor. I explained my situation and i was given a case number. They asked me for the case number for a year ago, which i dont have anymore but i asked the supervisor to go back and listen to the recording of the phone call that took place. I recieved a call back that i so happened to miss, so i call back to find out why. Apparently i was told by another representative that the reason the supervisor called back was because the bill is valid. I asked to speak to that same supervisor. The represntative was so incompetent that upson trying to transfer me over, he hung up on me. Now my whole big deal is that I was lied too a year ago. I was told that all was fine and taken care of. If i wouldve been told that the bill is valid i would have gladly paid the amount and none of this wouldve happend. Now i sit here possibly not being able to get a house all becuase sprint want to be thieves and liers. This is ridiculous and I would like to fight this to the end.
I received a call from Ms. Webb two months ago complaining that I stop requesting unlocks to customer service at (611). Or she would cut ties with me cancelling my account. I cooperated with her terms . I went to the sprint store to activate my iPhone 6 Plus (fully paid/non contract) and got it activated. The phone wasn't working properly and and I got the sales rep to reactivated my old phone. The next day I got the phone repaired and decided, to sell the phone to my best friend, i went to the sprint store with him, they took the iPhone to the back for several minutes then the store manager walked up to us saying the phone can't be activated because it was on a fraudulent account previously . I told him to explain. To me because I had it working on my line the day before.
The manager got an attitude and told me I'm lucky that he handed the phone back to my friend because by sprint policies he's supposed to keep the phone. And requested me to leave when I demanded to speak to me about the status of my account. I went next door for food and spent 30 min with customer care, walked back in the store to explain to the manager , and the manager told the costumer service that he will not activate the phone for me and left it at that. The store manager told me to get it activated over the phone because he will not do it for me. I spoke to the customer service rep on the phone and told him to note my account and the phone to be used able and clear for another account, I left and went to a different sprint store where they activated it on my friend's account.
Today I received a call from ms. Webb telling me she's going to cancel my account in 15 days because I went against sprint policies. I tried explaining that I didn't get any unlocks as she demanded , she said she doesn't like the activity in my account because I changed ESN's(Phones) on my account, I told her I cooperated with her previous request and she never mentioned anything about me changing phones (happened only once )on my line to be against policy. Keeping in mind these phones are fully paid and clean. but she didn't justify any further the cancellation on my service. and requested that I do not enter that sprint store on Fairmont in Pasadena Texas again.
In the fall of 2014 my son, Henry was sold 3 new phones by sprint for a reduction on the monthly bill, if he traded in the three phones he currently had in his and my name. The account was created in his name before he was 18 in hopes of building credit for him. I signed the contract with Matt Fegette the then manager at my local Radioshack. Finally after paying 3 months of double bills, we all returned our phones, Henry, myself and my younger son Joe. After that we couldn't get a final bill. Now we have one, in Henry's name for over $2000 dollars. I have emails documenting the entire affair between myself and the original salesperson who tried in vain for months to help me resolve this. Now my sons credit is ruined and they are coming after him, not me, I am the adult that co-signed on this original account. I want the bill clearedd and the account closed.
I purchased a flex2 cellphone by putting down a 400 down payment. The service did not work,it was guaranteed or i could return it within 14 days.After 3 days of no service i returned it in person to the store.This was in may of 2015 and i still have not received my refund after atleast 20 attempts including 5 visits to the location.I am now being told by sprint that they have no record of my down payment at the location.The employees at the location are very nasty to me everytime i call and they refer me to sprint customer care and then they refer me back to the store.They also charged me 86 for having it 3 days even though it did not work.Now i am trying to figure out my next course of action.
I called the advertised 800 for Sprint wireless, buy 1 Samsung Edge 7 and get 1 free. With a free 30 day trial I called inquired on April 23, 2016. I paid $55 over the phone. The phone were delived on April 28, 2016 and activated. My first bill was $175 plus I had paid $55 all ready. Over several days I reviewed the phone bill. I had question and called customer service I received answers but was still skepticial and leary.
I called back on May 21, 2016 and received an answer to a specific billing question, I called back on May 22, 2016 and received the truthful answer to the same question from the day before. I was nevr told in the initial call or any other tat the phones are a Lease for 24 months and after that time I could pay an additional $320 and keep the phones or return them and do a new lease or be without a phone,
1.) I was never told of a lease 2.) was deceived and miss informed by Sprint represenatives 3.) So much Sprint neglected to tell me
I repair cell phones and a client brought in a Sprint phone he bought from someone else to get it unlocked. (That is to make the phone available to be used with another carrier.) I called Sprint to have them unlock the phone. I gave them the IMEI number of the phone—this is all that is necessary for them to give me the unlock code and make the phone available to be used with another carrier. They claimed they needed the old phone number as well as the account number of the person my client bought the phone from. Who would give their account number to a person who bought their phone? No one in their right mind would do this. And it’s unreasonable to expect that everyone who sells an old phone would remember to have it unlocked beforehand. Sprint knows this; they just want a reason to claim they can’t unlock the phone and force you to sign with them. To prove this point I called the sales department at Sprint to see if they could sign my client’s phone up for Sprint service without this account information from the old owner. The sales department told me on two occasions one does not need these numbers if they want to sign this phone up for Sprint service. I had both of them double check this to be sure this phone could be signed up; I Gave them the IMEI Number of the phone and they both assured me the phone was cleared to be signed up today and I did not need the old account number.
In other words it is settled policy at Sprint to make it very difficult for anyone to change to another carrier with a Sprint phone they buy but as easy as you like to sign up on Sprint with the same phone. This is the reality whatever BS they tell you but it is astonishing how creative Sprint reps get when you point this reality out. They will tell you they require you to have these numbers for the protection of old clients or for your protection or to prevent theft. Of course all these concerns are put aside if you want to sign the phone up for Sprint Service. Then they don’t need any of this information about the old account. All of the sudden security is no problem; it’s only a problem if you want to choose a service provider other than Sprint. In the service of this policy Sprint employees engaged in some truly sleazy tactics. Mind you, I’m not speaking of one member of their tech support team, but all three of the ones I spoke to. In their attempt to get me to accept that they can easily sign my client up for new Sprint service without the account information of the person he bought the phone from, but this same information is essential to unlock the phone, they repeatedly engaged in half lies and willful misinformation. I was I was even lied to about one of their clients committing fraud no less.
After I had pointed out Sprint’s real policy on this matter, to intimidate me a Sprint supervisor named Nichole at the Sprint Oklahoma City Tech office got really aggressive and told me that “after research” she had just found that the phone “has been involved in a claim” and “it is the property of the insurance company” …”the phone can’t be signed up for service” “I am noting the account” she said. Then I had her read back the IMEI number to make sure she was talking about the right phone and she verified it was that phone. After this I called back to make sure this was accurate because if it had been it would have meant the person that sold my client the phone had committed fraud. That’s what it is when someone sells something that does not belong to them. It turned out Nichole had lied, the phone was not the property of the insurance company and she had not even noted the account. Notice what happened here: a supervisor at the Sprint Oklahoma City Tech office accused a Sprint client of fraud just to intimidate me. I’ve had problems with cell companies before but nothing like this. Look at the countless complaints on BBB and others of Sprint reps hanging up on people and lying to them. This is Sprint policy. It is as if Sprint hires creeps as policy—or perhaps they make them so. Sprint’s tag line should read: “Whatever we can get away with.”
Verizon is expensive so we thought we could save some money by asking Sprint what they could do for us. We stop at a store and they say yes we can get you service for $20 less a month than you are paying for two phones but get three and add one for your son.
So we get upgraded phones and keep our old that are no longer in contract with Verizon but we spend about $600 that day for fees and downpayments for the new iphones. While they were setting up our service which took three hours they could not get the system to take our zip code. They kept saying "for some reason it does not recognize your zip code" After several attempts they remedied it by using a zip code that was fifty miles from our residence. Now it's working.
We then go through making payments like clock work and calling occationally regarding the 12GB data that we did not get to use because somehow we were using roaming data where ever we went. Considering thata my son could not make us go over on our data plan this way with extra charges we did not see this as a big issue. But we were paying for it? Noone ever resolved that issue when another arose.
I had to change my sons phone that broke and could not get it to activate. After my third attempt I was told by Sprint that I am in a roaming area for miles around my residence and do not nor have I ever have Sprint coverage. How nice. So they say go to the store you orgininally signed up with for a buy back option.
My husband and I pass a Verizon store first and figured we would stop and see what they would offer to take this information with us to the Sprint store. Now here is where I'm getting pretty tired of Cellullar companies all together.
Verizon says don't go back there they lied to you ad will again. Your best option is to give us the phones, we will give you a visa gift card and you can pay most of your bill from them off. So we set up the service yet again based on their promises.
Back at Sprint I know that I will get a bill. I pay 100 on it right away to show them that it will get taken care of as soon as the Verizon cards come in. I call them repeatedly telling them the situation. Personally I think that considering that your store lied to us regarding our options to a point that they literally used another zip code to sign us up you should but this bill right down to bare minumum on left over phone value but.... There is the issue of that 20 page contract p/phone we signed.
All I ask is that they take the payments I can give and not send it to collections. One conversation with a supervisor literally four hours led to him saying he would transfer me to the deparment that would rectify the issues on my bill. That led to a young lady saying she was told to explain my bill to me.
The last call before it officially went to collections 30 days after we cancelled was another supervisor telling me they promised they would do something about my troubles. The bill bill was 1400 after I paid the 100 on it. They sent it to collectioins for 1500. Now i have to argue not only that it's bull but that it's 100 off to boot.
Back to Verizon. The visa card. Never coming. I should have realized that they say. I got phones and it was all applied to my bill.
My intent will be to start a mass campaign to boycott Verizon and Sprint all together all they will do is lie to you regardless. As soon as my contract is up with Verizon we will go prepaid. For the $250 a month for three phones we now pay with data limits to boot we can get five unlimited.
My family will never use a Cellular company again. BOYCOTT SPRINT AND VERIZON.
I received a fake long distance bill.
Supposedly a call from my phone (which is not even set up for long distance; if you try a long distance number, you get a message saying the number cannot be completed.) Despite the impossibility of a long distance call being made from my landline, I got a bill for a long distance call to a number I don't even recognize that supposedly used the Sprint network.
The 800 number for billing inquiries is not an operable number and the invoice included a threat to turn it over to a collection agency.
SPRINT started out with advertising signs that read:
we pay off your old carrier bill when you switch to Sprint. Then they were saying we pay off your early termination fees when you switch to SPRINT.
Afterwhich, I was told than an AMEX card was shipped to cover the early termination fees and it would take 3 weeks. I have been with SPRINT going on two months and still no AMEX card has come in the mail.
FRAUD one
They are not paying any early termination fees.
FRAUD two
They claim that the card was sent in an envelope without any tracking. A real company is not going to send you mail without tracking it. Then the rep claimed that they use a third party to send a pre paid card, after first telling me that it was being send directly from AMEX. I don't know who has the card but it was never received in my possession. They did NOT help me diligently to deactivate the lost card allegedly sent in the mail and claim they have no way to deactivate it. In my view at this point is that SPRINT is pocketing the money themselves.
Fraud three :
When I told her I had not received a card the manager said she was putting notes on the file that she will credit my account for the trouble and we agreed I would bring her the card if it arrived. The card never arrived and no one knows where it is. Furthermore, she did not follow through on crediting my account accordingly.
SPRINT IS not paying anything. DON't FALL for the SCAM - choose another carrier. Their service isn't even that grea.t I was later iinfomed that they port on other carrier towers in areas they have no towers. If I had known this false advertising upfront and the lack of their own company towers, I would not have used them.
I had a family plan with Sprint Wireless & they charged me minutes & overages for calling the phone numbers that were on my plan that were Sprint Wireless cell phone numbers & were part of my family plan already for the amount of over -800.00$ in 2008 & then they charged me 100.00$ more for the information to prove it to them.
Jan 13th of 2016 I took Sprints offer to migrate from Verizon to Sprint. The salesman (Cameron Page) told me there was no time limit on sending your final bill into Sprint, and as soon as I got my final bill to take it into the store and they would take care of everything. He also said to qualify I had to give up my Note 4 at the time of the switch or I would not get the buy back card.
After moving to Sprint I called Verizon customer service and told them I needed my final bill, with both phones pay off total. I was assured that it would be on my next bill. My next bill arrived and it was a monthly installment to pay off my phones. "No problem, I've got time, but I better call Verison and be crystal clear." I called Verizon and said (customer service agent x) told me that I was going to get my final bill with both phone pay offs, and it did not come. The new custoemr service rep said no problem, I see what the problem is (my daughter is deployed to Korea, and we suspended a line for her while she's gone). "I've corrected that and you will absolutely get a final phone pay off when the next bill is generated." Waited patiently for the final bill to arrive and it was an echo of the first (monthly installments). Now I'm super pissed with Verizon and called back for a broken record version of my last two calls.
Now over to Sprint. I go back into the store and tell them what is going on, and now the real fancy footwark starts. Cameron and his half-witt assistant starte telling me how they never said it was an unlimited timer period. That the 60 days for the refund had lapsed, and there was nothing they could do if I brought my final bill to them. They also said I agreed to trade my phone for $250 in accessories. The actual conversation went like this:
"Hey, with the Note 4 you actually get $150 with of free accessories since it's so new." I said "well that is cool" and he showed me a few neat items that were wildly overpriced, but it's free right? While my monkey brain was screaming NOTHING'S FREE.
When wrapping up I told them I wanted to read the contract, which was all electronic, and while I was attempting to read Cameron's voice grew louder and it was obvious he was trying to distract me. I told him to give me a few seconds to read it, and he would hit the next button and when I complained he would say "sorry, but I can't go back - and it's all on the printed contracts anyway." I actually read the printed contracts and everything looked above board, unfortunately the deception is in the wordplay and half truths.
Fortunately I happen to be friends with the Utah States Attorney General, the Utah Supreme Court Justice, and a hand full of influential attornies. After a few calls, and a letter or two the ice started to melt, and I was able to get my payoff cards without the official Final Bill from Verizon, and in it's place I used a copy of an Email sent to me from Verizon.
And now being under Sprint for 2.5 months I would rather have two cans and a clothes line. Once I get outside of any metropolitin area, I'm either roaming, have no coverage, or data is not supported. Sprint has ZERO data capabilities in Great Falls Montana. For almost 200 miles in the middle of Utah on I-15 you will hit a couple areas where you are roaming.
As I see them, cell phone salespeople and in general the companies are little better than car salesmen, sales managers and finance people when it comes to telling the truth.
So if you're getting a new cell plan, BUY THE PHONE OUTRIGHT! Make sure it is an UNLOCKED phone, that why if you want to move to another company you can take your $700 phone with you and not get trapped again.
I will be going back to Verizon, but will be biuying the Samsung S7 with cash. I will NOT be giving them my Samsung S6 when I switch, and will be mailing it back as a seperate activity.
ALWAYS go to a corporate store, as they are tightly controlled, and the same employees will be there month after month. The franchise stores go through more turds than a public toilet at a Pro Football stadium, and they can charge whatever they want for accessories, and always up charge cell phones. My wife just got a iPhone 5SE and it was $499 with 64Gb of Ram, and the Verizon* store it was $520. The retail is $499.
When I signed up for Sprint in April of 2015, I was quoted a base price of $80 a month. This included an Iphone 6/ I Pad. ($50 =phone/ $30=pad). Along with the fees for the phone and pad approximate total would be close to $150 a month.
In June, my daughter left for Mexico and her phone was put into something called a sesonal standby mode; in which I was then charged for every picture message, call etc. up to the date it was set, from the start of the billing cycle.
I had called Sprint several times to discuss, in which I was put on hold for, at times, 30 minutes.
In June, 2015, Sprint called offering me a promotion to add two LG pads to my plan at no cost for the pads and just $10 each month for the data plan for each ($20 total).
When I started receiveing the bills after I subscribed with the LG plans, the Seasonal Hold was still not rectified and the LG pads were costing me $240 each @ $10 a month Plus the 24 month contract for each @ $20 a month; totaling $40 extra plus taxes on my bill each month.
Again, I attempted to contact Sprint to ask them why they continued to bill me for the pads and why the seasonal standby was still being charged. This is when I then noticed another charge for warranty or something.
My bill had gone from a simple unlimited $50 + $30 plan to over $400. I called Sprint again and asked them to have a tape pull of every conversation from the original store purchase up through the Phone conversations for the seasonal standby and the promotional offer for the LG Pads.
I was never given or sent a copy of any tape pull, nor offered any time of rectification for the erroneous charges but $90 and some change when I eventually had enough. I switched over to Tmobile after all of the wasted phone calls and online chat sessions to try to rectify problem.
Now Sprint is hacking into my phone logs and their attorneys , two of them, are calling my family members looking for me. I have never given authorization to contact anyone in my email, phone, or personal records.
The two agencies Sprint has used are both trying to collect different amounts of funding.
T Mobile was supposed to pay off the leased Phones and the contracts but I have yet to hear the outcome.
TMobile did send a debit card for half of what is owed to Sprint, but they did not pay the complete $1400 that Sprint is trying to sue me for.
I would like to file a formal complaint with this site to let Sprint know, "you will be hearing from my attorney if you do not sto0p harrassing me and my family"
Had bad experiance with manager Wayne Caldwell over his poor service. Seems this Sprint Company store is only interested in making sales. He threw me out of the store. I have alerted Sprint of my poor experiance. Wouldn't help me with service on my Iphone. He said I would have to have an Apple ID password to have the phone replaced. This turned out not to be true when I called Sprint directly. Sprint home office took care of my problem. I also waited for help while employees answered phones, went to bathroom, etc. They were in no hurry to deal with service.
The manager told me that without my Apple ID (He offerede no way to reset it or to call Apple) I wouldn't get service. Things got a little unfriendly and he told me he could keep me from coming back to his store. When I contacted Sprint I was unable to get a district managers name. I guess, if you don't like their service by Wayne Caldwell their is no one to report him to. I would suggest Sprint make some means of contacting district mangers to avoid having to go to the web with complants.
For the last 9 months i have been going back and fourth with sprint about a iphone 5 gold that i sold back to the store got a bill credit and was told by the employee that there would ve NO further charges regarding the device in question. Well joke was on me as somehow the phone never made it back to the wearhouse and i am STILL being charged for it. The balance owed on that device was less than 300 if not a tad more so it should have been paid off by now.... A customer care rep told me that sprint actually owes me for the over charges regarding that phone. Well long behold the store manager issued me a credit for 80.00 for the inconvience i have been dealing with for what seems like a good year now and for the phone being lost. Customer care will NOT honor the credit and mow my bill is 534.32. Be ware of sprint and the "lease" catch. To this day nothing has been resolved and i am DEF DUMPING sprint and going to verizon. I would rather pay more for a RELIABLE service and better coverage than to be paying for dropped calls and a phone that stops responding every 10 min. I will be taking all business i got them with me to verizon (friends and family).Never again.
Sprint ad was $50.00/month unlimited everything, and they pay off your old phone, and no contract. Where do i begin. I turned in my old phone, purchased an iphone and an ipad. I was told that there would be a $20.00/month extra charge. My bill then would be $70.00/month.
While there Anthony (salesman) called AT&T, so we thought, to pay them off. We were told to pay around $.69 to pay off my account with AT&T. I then turn over my Samsung Galaxy 6, which worked great. Mind you my service was about $100.00/month with AT&T.
When i left Sprint that day I was happy till I got my bill, which I asked for a hard copy to be sent to my home. I was emailed my statement. I was floored. It was approximately $140.00/month. Let me break down the items they charged.
$50.00 for the phone service, $20.00 for the iphone, $20.00 for the ipad, $35.00 for service for the ipad, and $13.00 for insurance for the iphone and $13.00 for insurance for the ipad. This is way above the $70.00 that I was under the impression it was costing me.
After a couple weeks i received a bill from AT&T. We called them. They were not paid, they were not informed that we started a new service. They were not told that I turned in my Galaxy phone. Our bill was over $500.00. We called Sprint about this issue.
After a few days of trying to solve this one issue, they reluctantly agreed to pay the entire cost of my old phone which was over $300.00. On my receipt it states that they were paying $140.00 towards the my old phone. I didn't see this until we had this problem. Sprint then told us that we had to pay off the amount owed to AT&T for the monthly service that we had left to pay. While we were at Sprint they supposidly called AT&T for a payoff amount, which is why we paid the $.69 (or there abouts).
At that point we owed another month to AT&T because they didn't take care of it while we were there. We didn't understand that because they called AT&T while we were sitting there, so they would not pay off AT&T till we paid that month. Our bill with AT&T was now over $500.00. To this day they have not paid AT&T anything. Also, when we called about them not paying for my returned phone they stated that I never turned my phone into them. The receipt states i turned it in, which I sent a copy to them.
They misrepresented the iphone and ipad charges, stating it would be $20.00/month when it was $20.00/month, per item. They never told me about the service i needed for the ipad. I have wifi at home, I didn't need the service. When questioned about this they told me that it's required, and they stated that they did inform me of this. That's another $35.00. These charges are $75.00 plus the $50.00.
I never requested insurance for my phone or ipad. They added insurance without my knowledge. When we went back to the store, Anthony informed us that we had to bring a bill that said "final bill" from AT&T, or something to that matter, on it and they would pay it. Never received any such bill. We never received any hard copy bill either from Sprint, and we called several times and went into the store several times and asked them not to e-mail the bill. Finally last month they sent us a bill. That bill also went up it was now for $198.00.
Finally, in this complaint, the deal was suppose to be no contracts. I don't have one contract I have two equipment contracts. I did not sign any contract. When i looked at a copy of the contracts online, someone had signed them but it was not me, or my mother. Also the phone is in my mothers name, one of the contracts they signed in my name. Isn't that fraud? Is it not against the law to sign a contract for someone else, especially without their knowledge.
I'll stop here. There are more issues with this one transaction. I'm on a limited income. Never would I have signed up for such a contract. Now, my service has been shut off, and I have a >$400.00 bill as well. I couldn't pay these bills. When I was there I told them that was the reason i was there because I couldn't afford it with AT&T. In order to keep my service while trying to get these issues resolved, reluctanly, I paid for a few months. It's dire that I have cell phone service for my work and for emergencies. I have had my phone for 5 months. I have a $500.00 balance with AT&T and now a $400.00 bill with Sprint. This is rediculous. They are stealing from me. The stress this has caused has been great. I was ripped off once before from Verizon, I feel as if I'm stupid for not catching all these issues before we left with the phone.
Oh yea. I tried to return the phone and the ipad but they said i was too late since it was past the 14 days, and it would cost me restocking fees if i returned it. I wouldn't have found out about these issues till the bill came out which was past the 14 day mark. The last time I left the store, I was informed I was stuck, I couldn't return it and I couldn't pay those ungodly bills from them either. Not to mention that when i went back to the store there were 7 sales guys behind the desk all staring at us and shaking their heads in disregard for our problem. Intimidation. Anthony made it out to be our fault and that they were up front and honest with us, that i must not remember.
I can't pay that. Not the AT&T or Sprint. My credit is affected. I have lost all trust in any cell phone company. Do yourself a favor and get a prepaid. I can't even afford that. These people actually took food off my table. So wrong...
dollar amounts are estimates for i didn't have the paperwork in front of me.