I have been a loyal on time paying customer with sprint for over 20yrs. In 2021 I called multiple time begging and pleading with help on lowering my bill. Covid really took a toll on all of us and I could not afford the 380/mo phone bill. They could not assist me with lowering the bill. I then went seeking quotes from other companies. ATT was able to meet my price range.
In October I called sprint told them the price that was offered to me to see if they can price match. They informed me they could not match that rate. I then ask if I switch providers, keep my phone numbers, and return sprint their phones how much it would cost me. The associate then told me that it would not cost me anything and that I could return the phones since they were under lease.
The associate told me I would just return the phones at a local store. I went to return phones and the associate told me that I would not be able to return the phones due to them being installments. I informed her of the conversation and she told me I need to call sprint for resolution. I called sprint to tell them and they said I could not return.
I asked for supervisor and explain all the convos he came up with the resolution to allow me to return the phone and would send me a return kit. It took me 2 months and multiple calls to receive the kits. I returned the phones and still was bill over 1k for installment and cancellation fees on the phones. I just spent 2 hrs on the phone with sprint and they are telling its nothing they can do and have sent my balance to collections.
I had Sprint since 1999 and not an issue until they merged and I couldn't dial out, I had many dropped calls and distorted calls. Spent hours repeatedly with their "tech support" resetting phone and updating, went to Sprint Store to change SIMM card, still didn't work, went back to talking to "tech support" they said someone was going to check the tower and never happened.
I use my phone for business and total embarrassment with many clients because my phone service was cutting out and dropping their calls. It wasn't just where I work but also at home and I'm near the water. After months of dispair I filed a complaint with the FCC then get a call from Katherine Devoe in the "executive team" office and told her I just want the service cancelled and I shouldn't be charged anything, she even tried to talk me into keeping the service and she has her own special "technical team" that could fix the issue that I refused because they should've had their "special techinical team" working on my service months ago.
They agreed to cancel my contract but not my "early lease termination" fee of $250.00 and wanted me to return the phone and then I got really screwed as during the process I went to start service with Verizon, the Verizon rep told me they would handle my trade in phone as I told them it's supposed to go to Sprint and then Verizon never handled it so then I got charged another $350.00 and they sent my account into collection.
I repeatedly emailed the FCC and they told me I should take the matter further to court. Yeah, you know how much that will cost right. Due to the cheapness of Sprint using a Phillipine call center for customer support that are not properly trained, I advise you do not sign up for Sprint or T-Mobile service.
I had Sprint since 1999 and not an issue until they merged and I couldn't dial out, I had many dropped calls and distorted calls. Spent hours repeatedly with their "tech support" resetting phone and updating, went to Sprint Store to change SIMM card, still didn't work, went back to talking to "tech support" they said someone was going to check the tower and never happened.
I use my phone for business and total embarrassment with many clients because my phone service was cutting out and dropping their calls. It wasn't just where I work but also at home and I'm near the water. After months of dispair I filed a complaint with the FCC then get a call from Katherine Devoe in the "executive team" office and told her I just want the service cancelled and I shouldn't be charged anything, she even tried to talk me into keeping the service and she has her own special "technical team" that could fix the issue that I refused because they should've had their "special techinical team" working on my service months ago.
They agreed to cancel my contract but not my "early lease termination" fee of $250.00 and wanted me to return the phone and then I got really screwed as during the process I went to start service with Verizon, the Verizon rep told me they would handle my trade in phone as I told them it's supposed to go to Sprint and then Verizon never handled it so then I got charged another $350.00 and they sent my account into collection.
I repeatedly emailed the FCC and they told me I should take the matter further to court. Yeah, you know how much that will cost right. Due to the cheapness of Sprint using a Phillipine call center for customer support that are not properly trained, I advise you do not sign up for Sprint or T-Mobile service.
Got a text from sprint that my trade-in phone was not accepted because it was locked and I was not going to get the trade-in promo. I then called Sprint for clarification. That was when they told me a general excuse that the phone was either locked or damaged. They did not specify what was actually wrong with the phone. And would not provid proof of the damage or locked phone. Sprint stated that it was their policy to not return phones that did not qualify for trade-in. They took my phone that was working perfectly fine.
The trade-in phone was shipped in the prepaid shipping box that Sprint provided. The trade-in phone was reset to manufacture settings, unlocked, and not damaged when shipped. This trade-in program does not protect the comsumer from being scammed by the company or its employees. This phone trade-in scam needs to be reported so other consumers do not get scammed also.
On October 22, I became interested in the “Hello 5G” promotion that Sprint/T-Mobile was offering. The promotion was to get up to $500 off of the new iPhone 12. The representatives I spoke with weren’t too knowledgeable on the promotion being offered and couldn’t fully give me accurate information about the promotion. So, I decided to go ahead and take part in the promotion anyway. The device I had bought and used with Sprint at the start of my service was an iPhone 8 Plus that I paid full price for directly from Apple.com.
This was the device that was eligible for trade-in for the new iPhone 12. The promotion was that I would send in the iPhone 8 Plus, pay $376.91 down, then monthly payments for the iPhone 12 device would be $4.95 per month for 24 months. I have screenshots of the promotion and the payment pages with confirmation. Once I received the iPhone 12 device, I wasn’t satisfied with it because the previous devices I always used had a fingerprint button, whereas the iPhone 12 did not. So, I spoke with a Sprint representative through text message and they processed me a return kit for the new iPhone 12 device.
A day or two later, before I ever received the return kit, I decided to give the new iPhone 12 a chance because I knew that from here on out newer iPhone models wouldn’t come with a fingerprint scanner.
I called them and close the contract and told them I want to close all the phones and they didn't close one and I got bill for that one phone of $263.45 and it doenst make sence for me to close my contract and leave one phone, they did it just to take my money and the reason I close the contract was because I wasn't happy with the service and I talk with one of the agent that work there I have the screenshot of our chat that he told me that it is not right what they doing but he can't do anything about it. Since I made the contract with them every month they chrge me extra money and every time I talked to them they come up with excusses.
We have been using Sprint for wireless service since April of 2014. Over the last 6 years, we have upgraded our phones 3 times. After adding a line in 2016, we have upgraded/purchased a total of 8 phones and a tablet, all with $0 down, on Sprint Flex. We are eligible for a device upgrade every 12 months. However, we see no need to do so, so we wait until our phones are on the way out to upgrade. Again, $0 down, monthly installments. Seeing as the two phone lines on the account have devices that are to the point of being non functional, approximately 6-8 weeks ago we made our first attempt to upgrade.
Sprint wanted full price for both phones. Small attempts were made at the beginning. The phones on their way out but still functioning. Over the last several weeks calling, utilizing Sprint's online chat, and even Facebook Messenger, the reasons behind the upgrade fees (1700 to over 2000 dollars depending on who we spoke with) changed like the mountain breeze. At first it was because the bill is a month behind. Well, the payment has always run a month behind. Isn't that how post paid plans work? Then it was our spending limit. If we just switch to autopay, it will lift our spending limit so high that we can purchase the newest, best phones for nothing down and a reasonable 24 month lease payment.
On Weds, July 22, we spoke with a retention agent named Corey. Explained everything to him. The hours wasted. Revenue gone. Clients literally gone, forever. Sprint cant do anything about the lost income due to their devices not working, and their refusal to provide the same or comparable service that I signed up for. After speaking with Corey for an hour, he has to escalate the problem above him. He assures me that it's a glitch on the account. Promises to contact me at exactly 1PM EST on 7/25 Tells me the problem is due to the merger with T Mobile, and the account crossing over.However, he took my device order, and promised to keep on top of the situation.
He swore that if the account was corrected sooner the equipment would ship, and he would call. But no later than 1PM Saturday. Man to man promise. (There were two unfruitful trips to the Sprint corporate store on Business 6 in Dickson City that blamed the merger as well [which rolled out 7/12/2020 but somehow effected the account prior to that date]) On Thursday, the 23rd, I picked my phone up from my nightstand when I got out of bed. Went to unlock/open the phone, and 1/3 of the screen is not functioning. I can see it. The touch function is stone dead from the power button up.
I proceed to spend most of the day Thursday trying to get someone to reach out to Corey, or his boss, or to his facility, or to anyone who could get a message to him that the escalation would need to be expedited. No one can be without a phone. It's a direct link to income as a mobile mechanic. Corey couldn't or refused to contact us, or the hours were wasted talking with customer service, account services, retention services, and executive services who didn't forward our message. At 3AM, Friday the 24th I was on an online chat with a rep. She promised me she was going to fix everything, just tell her how.
I told her I wanted the two new devices that I've been trying to upgrade to, my Airave signal booster returned, and the line switched to a third phone line. I wanted the new equipment hand delivered by a Sprint Employee by 10AM. I wanted the devices free of charge because of the run around, and that I would need an address to send an invoice to for the balance remaining on the billed time lost. Disconnected the chat. Woke up shortly after 10AM, on the 24th. No package. No missed calls. No emails, text messages, NOTHING.
From 10:30AM Friday the 24th, until well after 7PM, I was bounced from deptartment to department. With new excuses. Around 4pm, I was connected via facebook messenger to a rep in Executive Services. She asks to call. Which I of course said please do. I think at this point I was trying to set up service with a new carrier, but sprint locked my numbers. Megan N with executive services tells me a moment or two later that she called, but my phone went straight to voicemail. Amazing, considering it was in my lap, face up, no missed calls, etc, etc, while on a full 4g service signal. She tries again.
Call comes through, and now I have shown the company just one of the many problems with one device. Megan N proceeds to give me all the previous excuses, plus a new one; Nothing I'm concerned over matters because Sprint's Terms and Conditions dictate that Sprint is permitted to change fees and services associated with any part of an account at their whim. So I asked her (and subsequent other reps) to mail a physical copy, and email me a digital copy of anything I've ever signed agreeing to such an insane stipulation. Every person the request was made to flat out told me that no such document exists. Megan N kept pointing me to Terms and Conditions found on Sprint's website. So, I told her to hang on while I did her job as well.
The only information regarding changes made by Sprint, in the entire document, so far as I can tell, states this: "What happens if Sprint changes the agreement? We may change prices or any other term of your Service or this Agreement at any time. We’ll provide you notice of any material changes and may provide notice of nonmaterial changes. If you use your Service after the change takes effect, then you are accepting the change. You may have a rate plan, pricing, or services that are offered only if you are eligible and qualify. If at any point you no longer qualify and are not eligible, or if certain rate plans or services are no longer supported or available, please notify us or, in some cases, Sprint will notify you and give you notice of the change(s) to your plan or services.
If we make a materially adverse change to your Agreement, you may terminate the materially affected line of Service without paying an Early Termination Fee by contacting customer care within 30 days after the effective date from the notice, and providing the reason for cancellation. If we do not agree to fix the materially adverse change, then you may terminate your Service without paying the ETF. If you do not call us, and you cancel any Service within 30 days of the change, an Early Termination Fee will apply to the cancelled Services that are under a Term Commitment. Back to top" So, what sticks out, first, is that Sprint, by their own condition of service, MUST notify me of material changes to fees or my account.
I'd say having to pay $1000+ to upgrade a line that I've never spent more than $70 for sales tax on would certainly qualify under those terms, and others in the policy. I never received notification that financing qualifications changed. Megan N with executive services advises me that "device upgrades/financing arent included in that section". However she could not guide me to the appropriate statement, nor could she provide guidance on what the specific language of the statement was. At this point I started shooting emails off to the top of the Sprint food chain, members of the board. My call back scheduled for 1PM with Corey, the seemingly helpful retention rep who assured me he was fixing it, came and went. No call.
Well, I'm an understanding person. I'll be patient. At 10 after 1, Sprint calls. It's not Corey. Ifs a woman (didn't get a name, since my phone is trash), who states she is calling from the "office of the president" and that she was calling in regard to my complaint. I said ok... bring Corey on the phone, let's chat. Absolutely refused. I get all the same excuses as before regarding financing my phones. Then I get a new one... "Your payment for your phone, and finance options are based on your credit score" 1- my credit today is FAR better now than 2014, and I make significantly more money, with decreased monthly expense. 2- I never authorized Sprint, even once, during this entire process to run a credit check.
Now the rep back tracks... she misspoke. They didn't run my credit. They "just know my score". The magical erased spending limit. Etc. I asked her to have Corey call me and disconnected. I then proceeded to spend the rest of the day playing games with apathetic representatives who refused to answer any question directly. Finally.... FINALLY at 5pm, while on a call with one of Corey's team mates, who is doing all she can to make me believe she has no way to contact him, Corey calls. I give him the full story, and ask why he didn't call me when he said he would, why all of my requests for him to reach out were ignored, why I was assured by him repeatedly that the account is in good standing, the situation is caused by a merger glitch, and he would fix it.
Well, Corey got told off and hung up on, because Corey's attitude today was arrogant, poor and less than friendly. Sprint is 100% in violation of their very own terms and conditions they themselves put forth. As such, the waiver of the consumer (myself) in reference to litigation and regulatory agency intervention and forcing me into arbitration is void. I have already contacted legal counsel, and have been filing reports with all regulatory agencies that have even minor authority. I've even reached out to T Mobile, who tells me that I need to talk to Sprint. They arent understanding that as the parent of the disrespectful child, they are responsible for their offspring's actions. I want an agent from Sprint, and an agent fro, T Mobile who are involved directly with the merger to contact me. I want to be compensated for the time I lost at my business, the work I missed because clients couldnt reach me, along with relief for at least one perminantly lost customer.
Anyone dealing with Sprint at this point in time if you have to return the device due to the fact that it is defective please make sure that you pay to send it through the United States Postal Service and ensure it to protect yourself
It appears that Sprint has no problems trying to screw his customers by stating the fact that they did not receive the device and charge them for the deivce
I mailed a defective device to Sprint last month and they decided to suspend my service and basically stated that they did not receive the device. Instead of using the prepaid shipping label I wanted to protect myself so I paid to have it shipped and also insured the package
After checking the tracking number it appears they received a device on April 24 funny their warehouse couldn't seem to find it for some reason. Meanwhile they actually disrupt my service which actually disrupt my income for at least a day or two which is absolutely ridiculous
I filed a investigation complaint to see if they could locate the device and from what it appears they close the investigation and from what I'm being told they're going to try to charge me for this device.
Unfortunately it seems like the only help I can get is from their overseas customer service office which is absolutely no help at all in regards to resolving this issue
I even requested a formal letter if they do intend to charge me for the device so I can have the US Postal Service investigated because the package was insured funny no one's calling me back to let me know when I can get the letter
I do apologize for ranting and raving I have this warning anytime you return a defective device to any phone company pay the extra money to ship it yourself insurance just to protect yourself you never know if the phone company is going to try to screw you
I contracted a Sprint plan in February and after 4 I cancele this plan because the salesperson call me and said he had told me the wrong price so I my bill would be more than 100$ (initially would be 80$ and then changed to 128$).
One month later (my plan was already canceled) I received a message from my bank saying that I was negative because Sprint charged me about this plan that I had already canceled.
Because of this, the bank charged me an overdraft (35$) because I wasn’t expecting this and I didn't have money on my account.
In this past 2 months, I spoke with many agents (more than 10 times) and they said the same thing: that I would be refunded in 163$ (128$ plan plus the overdraft 35$). I already had the 128$ but I am waiting for the 35$ related to the overdraft.
I call Sprint every week asking about this and they say that they will call me with an answer about how they will refund me but has been more than 2 months that I am waiting someone to call me and solve my problem.
I initially switched to Sprint thinking it would save me money on my monthly wireless cost(s) and it has been a nightmare since day one. I ordered my phones online and upon arrival found that we had no service at all when in my apartment, and little to no service on our side of town despite there being a Sprint tower less than a mile away.
I contacted customer service and was told they were going to send me a "Magic Box" (mini cell tower basically) and that would solve my network issues. Their "just plug it in and you're good to go" turned into five phone calls and over three hours on the phone getting bounced from one department to another just to get the thing to turn on and connect to their network. It didn't take long to see that the Magic Box was anything but - with it turned on we still only had one or two bars of service.
After another handful of calls to customer service I finallly spoke with someone who informed me I never should have been given a Magic Box in the first place because it would not help. By now, the 30 day money back guarantee was long gone but after many more hours on the phone they finally agreed to compensate me for three months worth of service. That's great, but it didn't change the fact that their service doesn't work at my house. I wound up having to get wifi from a local internet service provider in order to get my phone to work.
Then there was an issue with one of the devices on the account. We took it to a Sprint store and one of the customer service reps for some reason put the SIM card from the device in another phone and apparently doing that signed us up for Sprint Complete unbeknownst to us. The customer service representative I spoke to on the phone is the one who explained how this happened yet they wouldn't reverse the charges/credit back the account for them even though they told me it was a mistake on their end.
The cherry on top of this whole brain aneurysm-causing nightmare of my year with Sprint was when both my phones were stolen/ruined. I spoke to them right away and told them I had no phones and on multiple occasions stated they would suspend the service but did not - and I didn't find out until the autopay went through. I've now paid for three months of service I couldn't use - complete with the Sprint Complete Insurance charge still on the bill. The employees I've spoken to have no problem suggesting I just get a different device that's compatible and use it until I reach the buyout stage of my lease because doing so would allow me to avoid two $299 damaged equipment fee charges.
REFUSED TO SEND ME A LETTER ON THEIR LETTERHEAD TO PROVE I DID NOT HAVE CELL PHONE SERVICE WITH SPRINT ON 9/30/16 WITHOUT A SUBPOENA
I AM THE VICTIM OF IDENTITY THEFT.
THERE IS NO INVASION OF PRIVACY BY SPRINT SENDING ME A LETTER TO PROVE I DID NOT HAVE CELL PHONE SERVICE WITH THEM ON 9/30/16 SINCE I AM NOT ASKING THEM TO TELL ME WHO THE UNKNOWN PARTY IS THAT COMMITTED IDENTITY THEFT.
THIS IS ABSOLUTE NONSENSE AND OBSTRUCTION OF JUSTICE THAT SPRINT REFUSES TO GIVE ME A LETTER ON THEIR LETTERHEAD TO PROVE I DID NOT HAVE CELL PHONE SERVICE WITH SPRINT ON 9/30/16 WITHOUT A SUBPOENA
Sprint does not care about their customers. Sprint is banking on people getting fed up with their wall of bad customer service to protect them from any repercussions.
This company has:
1. Given me speakers as a gift for signing on with them. I noticed that my bill was substantially higher than it should be. When I studied my bill, I realized that Sprint was charging me for the speakers on a monthly basis. The speakers that were unsolicited by me and that were offered and given to me AT THE SPRINT STORE to me, as a gift for signing on with them.
2. My fathers X girlfriend walked into sprint on August 28th 2018 gave a false password ( you know the one they require if one wants to do anything in regards to their own account) ported out 3 of my telephone lines ( that I had for 5 years prior) and charged two phones to MY ACCOUNT WITH THE FALSE PASSWORD. They have her on film and they have a copy of her I.D. Her name is nothing near mine. Sprint did this and then tried to charge me for the two phones they let her charge to my account with a false password. I ended up with one line. They did NOTHING.
3. My Mother paid for my phone with her credit card. Two months later they reversed the charges. Told me I was responsible for that amount. Problem is? My Mother is very wealthy, has excellent credit but no one can tell my why they did that and to this day they have not credited her back. So basically they just stole the money.
4. I have not had phone service with sprint for 4 months for non payment. They have kept charging me for phone service that does not exist. I think my bill with sprint is $700.00 to date. For one basic unlimited cell phone line plus charges for iPhone. The bill is supposed to be around $90.00 per month.
I have spent hours and hours trying to address these things with SPRINT’S customer service, an embarrassing and exhausting amount of hours.
They don’t care in the slightest.
If there is anyone out there who is equipped to take them on? Not to mention that if a business needs to have their communications secure? I am here to tell you live and in person. SPRINT is not secure and they do not care about their customers in any way shape or form.
I can prove every single thing I have written. I am looking for an attorney who is willing to take Sprint on. I am also looking for someone in media who would like a good investigative story into the machinations of this company. I am beyond fed up. Sprint is betting on this. I AM NOT GOING TO WALK AWAY.
Contracted for 5 business lines May 2019. First day had no connect/no reception issues. Told us to come in for new sim cards. Came in, none available, said would call, ship, text, emial. Did not. Came in they entered a reset code.
Did not fix issue, Came in they replaced sim card, did not fix issue. On the phone, Sprint personnel assured us that they would replace all 5 of the phones and send email confirmation. Last we heard from that employee.
Others hung up, transferred to wrong departments, provide bogue call back numbers that did not go the the correct individuals, generally obfucated the issue as much as possible, and offered no resolution, no customer satisfaction, really nothing.
One sent a device she assured us would improve the reception on 1 phone of the 5. Device was a data amp, would not, could not, never would resolve the issue. Took 2 requestes for Sprint to send a too small bubble package to return their device. Bounced from one person to another, almost all claiming the ability to resolve the issue, then hours later, transferring our call or disconnecting.
When one finally made an offer. It was ridiculous! Just terminate the contract. No refund for 7 months of no/poor service/reception. Yet they boldly mailed advertsing says good service and 100% customer satisfaction.
Be assured, they will give no customer satisfaction. They will delay, transfer, mis inform, promise something, never deliver. Still in disupte at this time, 12/09/2019.
I've paid off my Iphone7 and I was informed that I would have to pay a total of $132.00, after taxes $142.89. I pay a monthly lease of $32.00 that is added to my cell phone bill monthly and I've had this for almost a year if not more.
I've Technically paid an average of almost $400 on this plan towards just the phone itself not the service. If I've already paid that out of my monthly bill I should not have to be charged the additional $32 and taxes to payoff the phone.
This is a rip off being that the IPhone 7 isn't in my possession it was reported stolen and I've changed my service to an IPhone XR and continued to pay. This is horrible service. The customer service chat representative was no help at all and surely didn't care for my concern with this issue, there was no empathy or attempt to reconcile he simply was there to do his 8 hour shift and go.
After Being a loyal Sprint customer for over 18 years, my work decided to buy us phones and plans through another carrier. My contract was up, so I didn't owe sprint anything at the time of cancellation. i simply ported our 2 phone numbers over to the other Carrier, and returned both phones as requested.
They offered to let me keep the "free phone" they gave us 2 years prior. But they wanted us to "buy out" the rest of the price for the "free phone". OR they wanted us to return it. Rather than pay for a phone we no longer needed, we returned it to Sprint.
A Month later, we received a bill from Sprint which was about the cost for a monthly bill ($168). I thought this was an error and contacted them about this issue, disputing the charges. The representative told me that one of the phones was damages beyond repair, and that this was a bill to pay for damaged phone. (Phone was not damaged, kept ina lifeproof case it's entire life with a screen protector) Phone was also waterproof (Iphone7) .
Called again today 9/10/19 and they claimed that not clearing my icloud could result in this kind of charge... this is because I am asking them to prove to me that my phone was damaged. They have not shown any proof of damage, as there was none. Also, since they want me to pay the $160 for my phone that was returned undamaged, I want it back. I am not paying for a phone for 2 years, then when I turn it in, I am required to pay it off, and not get to keep it. So they have stolen my phone and are now asking me to pay it off for them to sell it again refurbished.
Sprint is beyond not helpful when it comes to customer service. Needless to say, I will steer clear of this company for as long as I live. You don't do this to people. Especially when we cleared the slate, paid all our bills, and returned the devices. This is just flat out Extortion, because we went with another carrier. And to be honest, I'm glad we did. I wouldn't want to give another penny to these crooks.
I canceled my account with Sprint within the 30 day guarantee of 100% satisfaction and refund "for any reason". I canceled my account on the 4th of Aug, then again on the 5th of Aug. Sprint said they had no recorded of cancellation so I canceled again on the 15th of Aug with a guarantee of such and an email to follow up, never happened. Now they are saying no refund.
Please be aware that offers like BOGO (buy one get one free) are completely unclear and false. What sales associate explain over a plan is not sure an accurate, not adjusted to the real plan. My advise if the offer looks very good, it is not real. Sprint is not a reliable company.
Bills can rise 30% without fear notice. Contract says they are obligated to give notice of any plan change then you are pushed to opt for e-bill that contain the amount, due date and pay your bill tab on the first page so they can be sure the customer never have to go to the last page of an 18 pages bill to find the notice about the changes.
Customer service is terrible, claims at the store are not taken saying you have to claim by phone, claims by phone are not taken saying you have to claim at store. Nobody take care of your concern while your bill change month by month, if you don't pay they even have the right to charge the credit card on file. Finally they are allowed to charge what ever they want. Scam!
Cell phone is not a luxury device, is something necesary in today's life and government is not regulating accordingly.
Period bill cycles are very unclear and difficult to understand, month by month your bill change unexpectedly for an unlimited plan, sprint surcharge fees never understable.
I have been a loyal customer to Sprint and I finally decided to ask them, through their chat application online, why it is that Sprint does not offer their exsisting customers the same deals when upgrading their phones as they offer to the new customers. I know they are trying to get new customers and I understand making your already large business grow.
Why can’t the exsisting customers get the same deal. They are not concerned with keeping business only getting new customers. This is my conversation. I let the associate know I was an exhausting customer then I asked her the question I stated above. I was sent back that the website was down to check back in 2 to 3 hours. I knew they weren’t being honest with me and that they were avoiding the question.
Sprint scammed me and stole $1000+ that they refuse to give back after almost a year of fighting with them. Here is how the scam went: Sprint sent me an offer for $0.99 iPhone 7 with a 2 year agreement via email. I accept the offer. The phone never comes.
I call my representative Kelly braud. She sends out a new phone. Sprint bills me the whole price for the phone on a new phone line. Charges my credit card. When I call to dispute they say we can’t find that billing in our system and we can only credit your account. No refunds. Then the next month “after the credit is applied to the account” I am billed again making the credit null and void.
Since I told them I am not dealing with them anymore they have locked my phone and I can’t go anywhere else to get service with a phone that was supposed to be free that they tricked me into paying for. I have been without cell phone service and the money owed to me almost a year now. Please help and spread this message so no one else gets taken advantage of.
I live in New York State and had been a Sprint customer for 15 years. When we had to move to a different part of the state, we found out that we were moving into a remote area with no sprint coverage. We contacted sprint and asked them what the policy was when this happened. They asked us for our new address and verified that we were in fact moving to a non coverage area so we could get out of our contract with no fees.
They sent us an email with instructions to follow. This required us to send information via email to prove our new address, etc. When we did that, the email came back saying the email address was not valid. I called Sprint and explained the situation and they told me to go to a corporate Sprint store to provide the proof and to return the phones.
The nearest corporate store was 20 miles away so I drove there, turned in the phones, and provided them with the proof of new address. They gave me a receipt and I was on my way. The next month, I received a bill from sprint saying that I owed $468 for an early termination fee and for not returning the two cell phones.
I called them up and spoke with an agent. She said she saw the notes on my account and that I should disregard the bill, the problem was that the phones hadn't been "checked" into the warehouse and that once they were inventoried the bill owuld be reversed. The following month I got another bill with a late charge attached. I called them up again and re-explained the entire scenario. This time, the agent said there were no notes on my account and they have no record of me returning the phones.
I asked to speak to a manager. 35 minutes later, a supposed supervisor came on the phone and we went through the entire scenario all over again. She told me that there were no records of anything in the system. I asked her what I had to do and she said I needed to take it up with their dispute resolution department.
She tried to transfer me over their, but lo and behold the call was disconnected. A coouple of days later, after calming down, I called back and asked to be put in touch with dispute resolution. They transfered me over and I ended up in an endless loop on hold. I waited a good 30 minutes and no one ever picked up so I hung up.
I tried again later that day and I finally got through to someone. They told me again that there were no records of this dispute in the system and that I had to pay the $468 (they waived the late fee). I explained that I no longer had the phones and that I had turned them into the corporate store two and a half months ago.
They told me to mail copies of everything and that they would investigate. Here we are almost a year later and now my account is in collections with Diversified Adjustments. They want nothing to do with any explanation of anything and now my credit has taken a hit. I firmly believe Sprint is acting in bad faith in this situation and I don't have any clue what to do. It is almost as if they harass you and obstruct you until you break down and settle the money. I followed their procedures and they refused to abide by the agreement. I will never be a Sprint customer ever again, even if they were the last cell phone company on earth, they will never have me as a customer again.
Does anyone have a suggestion on how to resolve this? Do I just pay the $468 and be done with it?
Here is the email I sent to the store manager and never received a response back from:
Hello Randolph,
My name is Nicole Scanlon and I am very disappointed in the service I have received from your store associate named Mo Omar. I was in here last week to cancel my line and discussed that I would be switching over to Xfinity. The reason I came into the store was for a couple of reasons.
1) I wanted to confirm I was definitely out of whatever contract I had set up for my lease and this associate confirmed this for me. I was also in here to discuss if there was anything Sprint could do to lower my bill because I had been a customer for a long time. Your associate explained that you could not do that, which was fine. He refused to help me return my phone and told me Sprint would send a return kit.
After confirming both of these facts I left the store, went to Xfinity and switched over to them. Since then, I have received notice from Sprint telling me I owe them $290 for the remainder of my lease. I never would’ve have switched phone companies if I knew I owed this money - that doesn’t make any sense. I want to see this employee dismissed from his job duties for lying to me and costing me almost $300 unnecessary dollars and bouts of my time.
I’m adamant he just didn’t want to deal with me because I wasn’t making him money. I refuse to pay this amount because your employee completely lied to me. I returned to the store today and he was working. I was very nice when I approached him and he continued to lie and say he never said that. He also refused to give me any additional store managers cards.
I’m doubting this email will even go through and this is probably an old manager based off of all that’s happened. He even told me to go call the police if I wanted and he would never get fired because he’s good at his job and he’s been here a long time. Please get back to me as soon as possible to resolve this. I used to work in this industry in high school and I’m well aware of how it works with sales behind the scenes for mobile companies.
#Sprint WORST COMPANY EVER!!! I switched to Sprint from AT&T and provided my own phone so that I would qualify for the promotion they have currently(port your number and provide your own device from AT&T or Verizon...get 1 year unlimited call, text and data free...just pay taxes). The first time I called customer service to set everything up I was on the phone with them for over 1 hour and 37 minutes.
I was told that everything was finally set up and I also ordered the Sprint Drive device and service...paid $38.00 for "taxes or whatever", $4.00 for a sim card to be sent to me and was advised that everything was being shipped to my residence. I started getting text messages on my phone saying that I was in danger of exceeding my plan's 2 gig data limit...I was supposed to be on the unlimited plan....so I called customer service again where I was transferred to 4 different people...was on the phone for a total of 1 hour and 17 minutes...just to be advised that whomever had set my account up previously "didn't do it right" and that they would have to escalate my account to upper management so that I could be switched to the unlimited plan that I was told I was on.
I was advised that I would receive a phone call in 3 to 7 days to tell me what upper management "decides to do" my account. The next day...I have been tracking the Sprint Drive online through UPS...and it was to be delivered by 8pm. I get a voicemail around noon from Sprint stating that my request had been processed and they have contacted UPS and had them return the Drive to sender....I NEVER REQUESTED THAT....
So I called Sprint AGAIN and was transferred 3 times....the 3rd person I spoke with, when I asked to speak with a supervisor, stated, "they all busy with customers now" and that I could "leave her a message for them and get a call back within 5 days". That round of musical agents only lasted 1 hour and 12 minutes...just to be advised that I could order another Sprint Drive...uummm NO!
and that I would only be credited $17.00 as a courtesy to my account for the trouble...WHAT ABOUT THE $38.00 I PAID THE FIRST DAY???? and A COURTESY?!?!? I was also advised that in reference to my cellular plan...they have to assign my number to the $45.00 plan for now until we hear from management about my unlimited plan....Fast forward to today (4 days from initial port) my bill is over $60.00 and my internet is EXTREMELY SLOW!!! UPDATE!!!
I received an email and a notice from Sprint today advising me that I am not allowed to have the promotion and that I have to either sign up for a full priced post paid plan or I can choose to Port my number to another company. This entire promotion is a scam...it's ridiculous! I have copies of the advertisement as well as photos of promotional literature with all the fine print...
We have been Sprint customers for over 4 yrs. We have always had minor issues. However they have gotten 100 times worse. On Dec 8th we purchased the 2nd new device in 2 months. We were told we needed to call in to cancel a different line. On Dec 9th I did just that and was told no I couldnt. When I asked to speak to her manager I was put on hold for 38 minutes. During this time I am also using the chat option online. They let me know I needed to call in after I have told them I have been on hold for over 30 mins. At this point the woman who I asked to speak to her manager hung up on me! At this point we decided to move to Verizon. I was told to finish paying off the device and then call to have the phone unlocked. I paid off the $66 I was told was left on the device and called to unlock the phone so it could be transferred to Verizon. This was Dec 11th at 11:40 am.
It is now Dec 14th and I have spoken to over 10 Sprint employees in the last 6 days. I have been told it would be unlocked no later than Dec 13th at midnight. I was told today that they cannot unlock the phone because money is still owed and they sent that in an email! I have the receipts both printed and in my email! No one seems to care. The response I get is they will escalate the matter and I can expect to hear back in 3-5 business days! My husband is a truck driver and now due to Sprints lack of well ANYTHING has no cell phone for his job!!! This is outrageous! I cannot believe that Sprint is able to get away with the things they are doing! I will make sure to share my experience with every trucker I know as well as anyone else I know who is even considering Sprint. You are better off with 2 cans and a string!!! FYI- If you cancel a line you don’t get your money back! I cancelled a phone just now and am being told it wont be cancelled until 12-19! 5 days that I do not get credited back! Also 3 other lines that were cancelled yesterday and moved to Verizon that Sprint doesn’t credit back! How does that even work!!!! I would get arrested for stealing!!!
The following, all and part of this message has be sent to Sprint. Has been phoned to Sprint , and face to face.... recieved promises but no Action.
**** So, SPRINT its been almost a year ago that you started billing me for an account dont have. You have been sending emails after emails for an account that I DONT have. You have been attacking my Credit rating/scores for AN ACCOUNT I DON'T HAVE!! Funny thing you supposedly stopped my service, and as you can see my service is just fine.....Because it's NOT with SPRINT! I went into your store on University West Des Moines and was told about this great service that was available in my area. Q++They convinced me to switch from US Cellular to your company SPRINT. I was to get reimbursed for charges i would incur from US Cellular , up to 600.00.
So I Closed my account with US Cellular costing me 389.00. Of which was never reimbursed. And I started an account with Sprint. I arrived home...no service, and it shut down our wifi connections which cost hundreds of dollars because we work from home. My husband was furious. I had to wait til the next day to return to Sprint off when they reopened. I sat there for hours while giving me the run around. I returned your phones and equipment. Your sells person dropped one of the phones while checking that everything was in the box. It caused a small crack on the screen. So he wouldnt take that phone back. YES THATS RIGHT YOUR SELLS REP BROKE THE SCREEN. I took the phone to a Samsung dealer and paid 97.00 to have a new screen replaced. That took 7 days. And it was returned to the University Sprint store.
After spendspend 2.5 hours your staff arguing about the whole thing, the manager hinding in the back room, staff saying she will be back tomorrow, WHEN I COULD SEE HER THROUGH TO DOORWAY. This is only the highlights of the whole ordeal. But I would be happy to give you more details. On any and all public forums so that I have proof of our dealings. At minimum YOU OWE me 486.00. That doesn't include all the time fuel, and pain that this has caused. My insurance rates are based off our credit rating just in case you want to pay the rate increase as well. YOU NEED TO FIX THIS MESS YOUR EMPLOYEES CAUSED ME..
Sprint is a Rip Off and Lies to sell Cell Phone Plans from day one ! Hook, line , and sink you like a fish! They did a 180 on us and are Lying I believe for sales commisions? This is not the first time they lied and screwed up. Looking to go with another carrier very SOON!
Cant even get a Manager on the phone? Just some new inexperianced millenial? GOD Help us and stay away from SPRINT ! Will not help us in Lowering Cell Bill if we pay phones off and Feel ripped off from day one .
I purchased an s9 in store 7/21/18. Not even 4 days later, I noticed gashes in my screen. I had never dropped the phone and it hadn't come in contact for anything to scratch it. I contacted the store 7/27/18 and talked to a younger gentleman on the phone who had to ask special permission from the male manager there to have me return the phone. I went back the store the day before my 14 day window where I was refused. I have been dealing with this since then. I've even spoken to corporate where I was told theyd call me back. I advised of the hours I'd be available and she called me at work. Her name is Ms greer.
I did however reach out to the manufacturer and they are willing to help me fix it but I don't have a replacement. I went to a store today after the rep jacob told me over the phone to bring it to look at it. He told me it's normal wear and tear so no need to get it fixed. And sold me a screen protector. So not only they dont think I need to fix it but they will not give me a loaner. They keep trying to have me file a claim with asurion and pay a deductible. But I dont feel I'm responsible. Last night, I spoke to Justin on the escalation or account services team. He promised me a 100 credit. (Apparently there was no notes. )
i was told by him to call a sales support team and I tried calling, there was a message stating there was a techinical error and the call was dropped. After speaking to customer service this evening I was told the credit is only if I have to pay to get it fixed. I've talked to reps on twitter only to receive no repsonse. Regardless of the situation, an 800 dollar phone with a screen protector ,that has gorilla glass, and that hasnt been dropped should not have chunks of glass missing. I want my device replaced or fixed, my screen covers replaced or to cancel my service.I'm at that point that I dont want the service. And want to cancel the contract
A sprint employee stole my identity, creating a fake ID and committing about 2k worth of fraudulent charges on to our account. The store manager refused to speak with us. An employee admitted after looking into our account on their computer that it was clearly an inside job because of how the fraudulently purchased phones were added to our plan/sprints computer system.
I received a fraud alert from my bank that Sprint wireless had tried to debit my account for an amount that my son owed to them. Once I did help my son out by calling Sprint and paid a bill using my debit card. I do not have an account with Sprint. They kept my card number because they tried to use it to pay an amount that my son owes. I feel that this unauthorized attempt is illegal. I also wanted to say that I tried to talk to their customer service department once about his account. They were charging him fees etc that he didn't think he owed. Their customer service (if you can even get them on the phone) is unprofessional and virtually non existent. Thankfully my bank blocked their transaction. They have some nerve trying to do this. I wish some repercussions of this sneaky attempt would happen to this company. I will be sure to tell everyone I know about Sprint. I would recommend not doing business with this really crappy company. Shame on you Sprint!
An agent from a local Sprint store called me offering a great deal on changing from AT&T to Sprint. He wanted to send a small business account executive by my office to give me more details. He came and we made a deal. I gave him my American Express card to pay for extras and told him to put my account on auto pay. I also told him the only company phones we had were our cell phone, and I could no afford to have them turned off. He said he would go back to the store and activate the new phones and come back to my office to have the numbers from the old phones moved over. The next day all of our company phone quite working for over an hour and then he brought us he new phones. He did not do what he said he would do. He took our AT&T phones and said when we got our final bill from AT&T Sprint would pay us up to $600 per line to cancel out contract. I got the bill and took it to the Sprint store and gave it to them. Later when I went back to check on my reimbursement, I was told that the account executive had not entered the phones he took in the system. From them on, no one I had dealt with would call me or return my calls. I went to another store to find out how to contact a regional manager. That store manager said he had left the company and had not been replaced. I have faxed and email the final bill to Sprint several times and have wasted hours on the phone trying to settle this. Also, after a little over a month with Sprint our phones were all cut off. I had never received a bill and had told him to put the bill on auto pay. I called customer service to see what happened and they wanted my pin, and one had never been set up. . They ask the street I grew up on, and the first agent had put my business address in, which I never dreamed of. He had set me up for paperless billing, but the email address to send the bill to had been left blank. So, we were without our business phones for 2 hours until I got to a Sprint store.
Watch out for this store. If you don't play their game they will make up stories about you. If you report them to the district manager they will slander you, cause problems for you and they play victim. Worst the get their lawyers to dance your service. I think Ricardo G dies drugs and even though he is married gets to sleep with the customers. Bye bye you self entitled morons. Karma loves you both.
They have a new promotion that says that new customers can switch to Sprint for $15 a month.
They said you can keep your present phone and phone number.
I called 2 separate times regarding different phones and each time after I gave them my IMEI number the agent said their compueter says there is an error.
So you ask why and then they say that the computer says that your phone isn't eligible for this promotion
You have to purcase a new phone.
You only have to pay $25 down and then $15 a month for the phone.
After you add that, taxes and phone insurance of course it adds up to the $50 that you already pay a month with T-Mobile.
i was so disappointed . So don't waste your time with that fake promotion. It is too good to be true!
Now on the phone with sprint for the 4th time trying to get the software problem fixed, I took the phone to Samsung dealer to get it fixed 3 hours late they said I needed to pay for the premium account to have that feature, not true all this does is provide voicemails to text.
Looks like after 15 years with Sprint I am leving them for such a waste of time especially when the rep in OK said go to Best Buy and I would have to pay since I dont have Geek Squad..
Not happy with this updgrade..going looking for a new phone and provider.
Hi thanks & if you're reading. ....5 years in composition... Three different phones, each with different providers... 4 G nation wide ... Lie ...not once in 3 counties in Florida... Customer service... A communication company that can not.. No ability to send call notations To the customer ( Me) via email or in writing ...that calls in with a request. Refusal to state mangers name and plenty of office transferring back to a automated reception answering recording that customer had already answered.. And transfered to incorrect selection ...ventriloquist reps or same person ? ... No names of reps or positions that are or were responsible for service call placed by customer. Repeated problems with these companies ability to solve or answer the reason for calling. Negligence ? Fraud? Fictional ? Abuse ? after sending direct server info... dns info.... and ip info... For help in finding the person/persons involved in shutting off Alarm clock .. Calendar settings making text messages shuffle back to a previous time ( that was altered by person/persons causing text message to be In incorrect time of day/night ...day of week ...incorrect month.. Simple trace within dns server would have fixed this .. Blocked this.. Revealed this ... Harassment? Phone's use being altercated deliberately causing non functionality most definitely harassment costly losses of money... Time lost that can not be unwinded call to the ER blocked ? Now it became very personal... very harassing very abusive All these notation in 5 years would cramp the normal thumbs scrolling ability ... Ps most times my post get band... PPS... Story of a regular guy trying to date a rich n famous girl... Only came with love .~
From day 2, I have had problems with Sprint, both at my local store and via corporate. We entered Sprint to get 2 tablets with unlimited data as we do not have internet at home. We inquired about the price, and the salesperson told us $25/month line fee per tablet plus the price of the tablet (we chose to lease the tablets from them). We agreed to this pricing, got our new tablets, and left the store. The next day I got an email saying we had changes to our account and the cost would actually be $50/month per tablet plus tablet cost.
When I went back to the store to talk to the manager about it he claimed that we had to have a phone line on the account in order to qualify for the $25/month. It took a lot of back and forth between me and an employee there before the manager finally came out to talk to me and told me there was nothing he could do, but by adding a phone to the account our bill would go down to approximately $98/month. We agreed, and got the cheapest phone available because we did not need the phone as we had Verizon for phone plans (at the time they did not offer unlimited data or we would have gone there).
I get the first bill, and it is over $150! I go to the store that we purchased everything at, and he told me I had to go to a corporate store because as a contracter (In Touch Wireless) they were not able to alter bills. I go to a corporate store, and they send me BACK to the store I purchased the products from claiming because they made the promise of the bill they had to be the ones to honor it. I tried explaining to him that they sent me here, and he just gave me a phone number to customer service. I called the number, and got stuck in an automated loop before the system hung up on me! I could not get to a person to save my life!
I returned to my original store and demanded we speak to the district manager. The employee there was very understanding of our frustration and told us he will give the DM our contact info. We told him if we did not hear back in 24 hours or less we would be returning the devices and ending our relationship with Sprint. 48 hours pass, and no call comes. We go back to the store and express our frustration with the entire situation and the employee told us we could just return the devices and they would cancel our plan and we would be free to go, however we would not be refunded any of the money that we had paid (2 billing cycles worth) and we accepted that.
Fast forward a few months, and I see a collections filed against me for over $1300!!! When I contact Sprint customer service via chat, they tell me that they have no record that the devices were returned and once I got proof of that, they could go from there. I contacted the store, and they had no record of us returning the devices. She took our word for it, because they had gone through multiple manager changes as well as company change so it is possible it got lost. She put a note in our account that the devices were returned so I contacted Sprint via chat again.
This time, they claimed that the charges were for terminating the lease before the 2 years was up and it was the remaining balance due on the tablets. I informed the customer support that we returned the tablets based on the employees telling us that we would be free to go and turning in the tablets allowed us to terminate our contract. At this point, we have spoken to NUMEROUS employees both online and in store and no one seems to help.
I spoke to them again last week about this issue, which has now been going on for over a year. They are still saying there is nothing they can do about the charges because they are from terminating the lease early. Ask yourself this: if we were ever informed that we would have to pay the remaining balance on the tablets, would we have turned them in?? No we would not! I refuse to pay for something that we do not own. In my last chat with sprint, which did not go well, they said that they were escalating my case and that I would get a call within 24 hours from a supervisor. They refused to give me a number to call other than the automated one so this was the best option I could get was to wait for their call. Guess what never came?? Yep, they never called me and it has been over 5 days since I was told they would.
Sprint is full of people that do not care about their customers. Constantly offering false promises that apparently they can never fulfill, from billing to terminating contracts. I will NEVER recommend Sprint to anyone, for anything. They are a terrible company with terrible customer service.
Sprint hacked into my bank account and stole 1.337,00. I don't deal with Sprint and still have one of their crappy 800 phone that overheated and doesn't work!! I been calling and going to 2 hour wait here in Indianapolis about their crappy phone! Now months later they want to hack into my account and take something they don't deserve and a phone that still doesn't work.
They didn't have to steal money hell I wanted a phone that worked. Sprint Corporation are theives! I will blast this to everyone and everywhere. Sprint is a fraud! Crappy phones crappy customer service! Now they are stealing without authorization!!! You can have your broken phone back still doesn't work theives!
My son had an account with sprint. I made a few payments online for him. He had a dispute with Sprint over service so he cancelled his acount and switched carriers. Well about three months later they just picked a card out of his account and charged the whole amount they said he owed. Guess what? It was my card they charged. I am not the account owner, it is not my debt. Even so what they did is still illegal if they charged his card. It costed me to be over $2000 overdrafted in my bank account. I am now in the process of getting a police report and I am going to sue Sprint. I am going to persue felony charges for whoever authorized this payment to go through. Someone is going to pay. This has caused me serious finanancial hardship. I had to call everyone that I have written checks to to explain what happened. With the embarrasement of that and the anguish combined this is total BS.
Sprint refused to unlock an owned cell phone when other service providers, such as AT&T, T-Moble, etc. will.
DO NOT SUBSCRIBE TO, OR PURCHASE A CELL PHONE, FROM SPRINT.
If you want to change service providers, from Sprint, to AT&T, T-Mobile, etc., Sprint will NEVER unlock your phone making your hundreds of dollars investment totally useless.
Even all of the online unlocking services, that you can pay for, can't unlock a Sprint locked phone.
The other service providers will unlock your phone without issue.
I was given false information regarding a contract at Sprint store located at 2350 Central Park Ave, Yonkers, NY 10710.
1) I was told my monthly bill is going to be the same as before.
2) I chose to lease HTC U11. Original price is $29 a month. The store representative assured me that monthly lease is going to be $20 but he did not mention that based on loyalty credits which will disappear if I switch to another plan.
3) I had HTC M9 from the previous lease and Sprint offered me to buy this device for $1 and to keep using it. But Sprint keeps charge me $20 monthly fee for lease it.
Now my monthly bill more on $70. Very nice business. :(
We went to Sprint because our 18 month leasing. Went out and we decided to get another phone. When we were looking at a phone that only cost$145 for a certain amount of money a month. They decided that they would sell us this phone it was called an essential phone. This phone was supposed to be made of ceramic and was supposedly indestructible. Anyways the phone broke within the first 30 days that we had the phone. The phone was not selling good so they sold it for$145. They claim the phone is worth q$700. But I think the phone is just garbage because it does not sell with a case and it does not hold up to any amount of strength.
Also why would they be able to only honor a customer for 14 days and think that was really something. What is going on with America and why are they letting these cellular companies get away with horrible practices? The time to make America great is now. [
It is not worth l That is where the junk dealer comes in.etting companies become more and more greedy and basically getting away with no responsibilities.! Why can a company only honor money back guarantee for 2 weeks? And how in the world can somebody say that the phone is not under warranty because it is broken!!!
I had a lease agreement for my phone which was only $28.10 a month. I had two months left on it when I changed it to T Mobile.
I went in to pay it off and they said I owed another full year. Now they are harassing me and ruining my credit by trying to charge me almost $450 more. I have a copy of the lease and it states I owed just the two months which I was willing to pay. T Mobile closed off Sprint when I changed to them.
There are a lot of Sprint stores in Fort Worth, however, the 750 Alta Mere location will not accept cash payments without a $5 surcharge. The Camp Bowie store in Fort Worth has a kiosk, but the excess money put in goes against a future bill, you are unable to get any hard physical cash change. So when is cash not a legal form of tender for all debts in America?
Sprint is a BIG telecommunications company and they have the worst web site in history. The web site used to work about 2 years ago, they made changes and the site doesn't work? It is the most awful web site known to man. It is terrible. I'm going to change carriers! This web site won't let you even pay your bill?? WTF???
I have been complaining this to them, and they don't care. I have to go into the store, or, call custome service to pay a bill? If I sound like i'm pissed, well, I am. athis has been going on for 2 years. Customer service told me a lot of people are complaining about their web site.
There is no more accountability anymore in big business. Awful web site!!!!!!
I have an account thru Verizon I am the account holder . I recently allowed a relative to transfer a phone number from Verizon to sprint I was told I would not be charged anything .i received my Verizon bill and had extra charges over 500.00 on my bill.the sprint buyout program was to refund this but I was told it would go to the owner of the number which is wrong. If your buying out Verizon service then it should go to account holder .. the person who has to pay the bill ... not the person who has the number thru sprint now.. don't you realize that Verizon account members are charged early buyout fees plus charges for the device as well
September 03, 2017. To Whom it May Concern: I returned the cellphones on 07/07/2017 at your corporate store at Leawood, Kansas Town Center after trying to do so at two other locations. I was so happy to finally put an end to such a rip off situation with you guys. I waited two years to cancel your lousy service. It all started at your Store at 5390 Johnson Dr, Mission, KS 66205 where after weeks of trying to have a manager process buy out account from T-Mobile which that never happened, they just gave me the run around technique which seems to be the way you do business by what is going on now, can’t reach you by email and nothing happens by phone or visiting your So Called “Corporate Store” which by the way I visited today (Corporate Store at Leawood, KS. Town Center) where after 45 minutes of waiting couldn’t talk to the manager. When I checked in I was told that there were only two people ahead of me. After 30 minutes of waiting and seeing a half of dozen people taken care before me I checked with the front person and saw my name listed in 4th place. I gave it another 15 minutes when I realized that maybe getting new victims is more important to them than assisting with a billing issue, that’s when I decided to leave, again without customer service! I sure don’t appreciate your threats of collections and I want you to stop your harassment, you received those devices almost two months ago! I will do all I can to reach as many people with my story so that people is aware of your un-professional service. I will post this letter, your letter, and return receipt in all media available. I will also report you to BBB and any agency that I can find to get assistance in this matter. You continue to do your work, I’ll do my part on this end! Paulo A Martinez
I have been dealing with Sprint on a buy out program. They promised that after we returned to phone's that they would send visa gift cards to pay off old bill and buy out the contract. So now the bill is in the 1,000s and they send up to this place the n to another. Have spent to much time and gas on this issue. I have talked to many different people that Sprint has done this to them. Something needs to be done to stop what they are doing to people. I also had to get the old bills and mail them to them and nothing was done. Never received the gift cards. This is now one mu credit report and they are calling me all the time. Why should my credit get destroyed because of Sprint. I'm locked into a contract with Sprint so stuck with them.
Sprint Corporation Reviews
They let someone steal my walkie talkie out my phone and use it against me to do illegal buissness
I have been a loyal on time paying customer with sprint for over 20yrs. In 2021 I called multiple time begging and pleading with help on lowering my bill. Covid really took a toll on all of us and I could not afford the 380/mo phone bill. They could not assist me with lowering the bill. I then went seeking quotes from other companies. ATT was able to meet my price range.
In October I called sprint told them the price that was offered to me to see if they can price match. They informed me they could not match that rate. I then ask if I switch providers, keep my phone numbers, and return sprint their phones how much it would cost me. The associate then told me that it would not cost me anything and that I could return the phones since they were under lease.
The associate told me I would just return the phones at a local store. I went to return phones and the associate told me that I would not be able to return the phones due to them being installments. I informed her of the conversation and she told me I need to call sprint for resolution. I called sprint to tell them and they said I could not return.
I asked for supervisor and explain all the convos he came up with the resolution to allow me to return the phone and would send me a return kit. It took me 2 months and multiple calls to receive the kits. I returned the phones and still was bill over 1k for installment and cancellation fees on the phones. I just spent 2 hrs on the phone with sprint and they are telling its nothing they can do and have sent my balance to collections.
I had Sprint since 1999 and not an issue until they merged and I couldn't dial out, I had many dropped calls and distorted calls. Spent hours repeatedly with their "tech support" resetting phone and updating, went to Sprint Store to change SIMM card, still didn't work, went back to talking to "tech support" they said someone was going to check the tower and never happened.
I use my phone for business and total embarrassment with many clients because my phone service was cutting out and dropping their calls. It wasn't just where I work but also at home and I'm near the water. After months of dispair I filed a complaint with the FCC then get a call from Katherine Devoe in the "executive team" office and told her I just want the service cancelled and I shouldn't be charged anything, she even tried to talk me into keeping the service and she has her own special "technical team" that could fix the issue that I refused because they should've had their "special techinical team" working on my service months ago.
They agreed to cancel my contract but not my "early lease termination" fee of $250.00 and wanted me to return the phone and then I got really screwed as during the process I went to start service with Verizon, the Verizon rep told me they would handle my trade in phone as I told them it's supposed to go to Sprint and then Verizon never handled it so then I got charged another $350.00 and they sent my account into collection.
I repeatedly emailed the FCC and they told me I should take the matter further to court. Yeah, you know how much that will cost right. Due to the cheapness of Sprint using a Phillipine call center for customer support that are not properly trained, I advise you do not sign up for Sprint or T-Mobile service.
I had Sprint since 1999 and not an issue until they merged and I couldn't dial out, I had many dropped calls and distorted calls. Spent hours repeatedly with their "tech support" resetting phone and updating, went to Sprint Store to change SIMM card, still didn't work, went back to talking to "tech support" they said someone was going to check the tower and never happened.
I use my phone for business and total embarrassment with many clients because my phone service was cutting out and dropping their calls. It wasn't just where I work but also at home and I'm near the water. After months of dispair I filed a complaint with the FCC then get a call from Katherine Devoe in the "executive team" office and told her I just want the service cancelled and I shouldn't be charged anything, she even tried to talk me into keeping the service and she has her own special "technical team" that could fix the issue that I refused because they should've had their "special techinical team" working on my service months ago.
They agreed to cancel my contract but not my "early lease termination" fee of $250.00 and wanted me to return the phone and then I got really screwed as during the process I went to start service with Verizon, the Verizon rep told me they would handle my trade in phone as I told them it's supposed to go to Sprint and then Verizon never handled it so then I got charged another $350.00 and they sent my account into collection.
I repeatedly emailed the FCC and they told me I should take the matter further to court. Yeah, you know how much that will cost right. Due to the cheapness of Sprint using a Phillipine call center for customer support that are not properly trained, I advise you do not sign up for Sprint or T-Mobile service.
Got a text from sprint that my trade-in phone was not accepted because it was locked and I was not going to get the trade-in promo. I then called Sprint for clarification. That was when they told me a general excuse that the phone was either locked or damaged. They did not specify what was actually wrong with the phone. And would not provid proof of the damage or locked phone. Sprint stated that it was their policy to not return phones that did not qualify for trade-in. They took my phone that was working perfectly fine.
The trade-in phone was shipped in the prepaid shipping box that Sprint provided. The trade-in phone was reset to manufacture settings, unlocked, and not damaged when shipped. This trade-in program does not protect the comsumer from being scammed by the company or its employees. This phone trade-in scam needs to be reported so other consumers do not get scammed also.
On October 22, I became interested in the “Hello 5G” promotion that Sprint/T-Mobile was offering. The promotion was to get up to $500 off of the new iPhone 12. The representatives I spoke with weren’t too knowledgeable on the promotion being offered and couldn’t fully give me accurate information about the promotion. So, I decided to go ahead and take part in the promotion anyway. The device I had bought and used with Sprint at the start of my service was an iPhone 8 Plus that I paid full price for directly from Apple.com.
This was the device that was eligible for trade-in for the new iPhone 12. The promotion was that I would send in the iPhone 8 Plus, pay $376.91 down, then monthly payments for the iPhone 12 device would be $4.95 per month for 24 months. I have screenshots of the promotion and the payment pages with confirmation. Once I received the iPhone 12 device, I wasn’t satisfied with it because the previous devices I always used had a fingerprint button, whereas the iPhone 12 did not. So, I spoke with a Sprint representative through text message and they processed me a return kit for the new iPhone 12 device.
A day or two later, before I ever received the return kit, I decided to give the new iPhone 12 a chance because I knew that from here on out newer iPhone models wouldn’t come with a fingerprint scanner.
I called them and close the contract and told them I want to close all the phones and they didn't close one and I got bill for that one phone of $263.45 and it doenst make sence for me to close my contract and leave one phone, they did it just to take my money and the reason I close the contract was because I wasn't happy with the service and I talk with one of the agent that work there I have the screenshot of our chat that he told me that it is not right what they doing but he can't do anything about it. Since I made the contract with them every month they chrge me extra money and every time I talked to them they come up with excusses.
We have been using Sprint for wireless service since April of 2014. Over the last 6 years, we have upgraded our phones 3 times. After adding a line in 2016, we have upgraded/purchased a total of 8 phones and a tablet, all with $0 down, on Sprint Flex. We are eligible for a device upgrade every 12 months. However, we see no need to do so, so we wait until our phones are on the way out to upgrade. Again, $0 down, monthly installments. Seeing as the two phone lines on the account have devices that are to the point of being non functional, approximately 6-8 weeks ago we made our first attempt to upgrade.
Sprint wanted full price for both phones. Small attempts were made at the beginning. The phones on their way out but still functioning. Over the last several weeks calling, utilizing Sprint's online chat, and even Facebook Messenger, the reasons behind the upgrade fees (1700 to over 2000 dollars depending on who we spoke with) changed like the mountain breeze. At first it was because the bill is a month behind. Well, the payment has always run a month behind. Isn't that how post paid plans work? Then it was our spending limit. If we just switch to autopay, it will lift our spending limit so high that we can purchase the newest, best phones for nothing down and a reasonable 24 month lease payment.
On Weds, July 22, we spoke with a retention agent named Corey. Explained everything to him. The hours wasted. Revenue gone. Clients literally gone, forever. Sprint cant do anything about the lost income due to their devices not working, and their refusal to provide the same or comparable service that I signed up for. After speaking with Corey for an hour, he has to escalate the problem above him. He assures me that it's a glitch on the account. Promises to contact me at exactly 1PM EST on 7/25 Tells me the problem is due to the merger with T Mobile, and the account crossing over.However, he took my device order, and promised to keep on top of the situation.
He swore that if the account was corrected sooner the equipment would ship, and he would call. But no later than 1PM Saturday. Man to man promise. (There were two unfruitful trips to the Sprint corporate store on Business 6 in Dickson City that blamed the merger as well [which rolled out 7/12/2020 but somehow effected the account prior to that date]) On Thursday, the 23rd, I picked my phone up from my nightstand when I got out of bed. Went to unlock/open the phone, and 1/3 of the screen is not functioning. I can see it. The touch function is stone dead from the power button up.
I proceed to spend most of the day Thursday trying to get someone to reach out to Corey, or his boss, or to his facility, or to anyone who could get a message to him that the escalation would need to be expedited. No one can be without a phone. It's a direct link to income as a mobile mechanic. Corey couldn't or refused to contact us, or the hours were wasted talking with customer service, account services, retention services, and executive services who didn't forward our message. At 3AM, Friday the 24th I was on an online chat with a rep. She promised me she was going to fix everything, just tell her how.
I told her I wanted the two new devices that I've been trying to upgrade to, my Airave signal booster returned, and the line switched to a third phone line. I wanted the new equipment hand delivered by a Sprint Employee by 10AM. I wanted the devices free of charge because of the run around, and that I would need an address to send an invoice to for the balance remaining on the billed time lost. Disconnected the chat. Woke up shortly after 10AM, on the 24th. No package. No missed calls. No emails, text messages, NOTHING.
From 10:30AM Friday the 24th, until well after 7PM, I was bounced from deptartment to department. With new excuses. Around 4pm, I was connected via facebook messenger to a rep in Executive Services. She asks to call. Which I of course said please do. I think at this point I was trying to set up service with a new carrier, but sprint locked my numbers. Megan N with executive services tells me a moment or two later that she called, but my phone went straight to voicemail. Amazing, considering it was in my lap, face up, no missed calls, etc, etc, while on a full 4g service signal. She tries again.
Call comes through, and now I have shown the company just one of the many problems with one device. Megan N proceeds to give me all the previous excuses, plus a new one; Nothing I'm concerned over matters because Sprint's Terms and Conditions dictate that Sprint is permitted to change fees and services associated with any part of an account at their whim. So I asked her (and subsequent other reps) to mail a physical copy, and email me a digital copy of anything I've ever signed agreeing to such an insane stipulation. Every person the request was made to flat out told me that no such document exists. Megan N kept pointing me to Terms and Conditions found on Sprint's website. So, I told her to hang on while I did her job as well.
The only information regarding changes made by Sprint, in the entire document, so far as I can tell, states this: "What happens if Sprint changes the agreement? We may change prices or any other term of your Service or this Agreement at any time. We’ll provide you notice of any material changes and may provide notice of nonmaterial changes. If you use your Service after the change takes effect, then you are accepting the change. You may have a rate plan, pricing, or services that are offered only if you are eligible and qualify. If at any point you no longer qualify and are not eligible, or if certain rate plans or services are no longer supported or available, please notify us or, in some cases, Sprint will notify you and give you notice of the change(s) to your plan or services.
If we make a materially adverse change to your Agreement, you may terminate the materially affected line of Service without paying an Early Termination Fee by contacting customer care within 30 days after the effective date from the notice, and providing the reason for cancellation. If we do not agree to fix the materially adverse change, then you may terminate your Service without paying the ETF. If you do not call us, and you cancel any Service within 30 days of the change, an Early Termination Fee will apply to the cancelled Services that are under a Term Commitment. Back to top" So, what sticks out, first, is that Sprint, by their own condition of service, MUST notify me of material changes to fees or my account.
I'd say having to pay $1000+ to upgrade a line that I've never spent more than $70 for sales tax on would certainly qualify under those terms, and others in the policy. I never received notification that financing qualifications changed. Megan N with executive services advises me that "device upgrades/financing arent included in that section". However she could not guide me to the appropriate statement, nor could she provide guidance on what the specific language of the statement was. At this point I started shooting emails off to the top of the Sprint food chain, members of the board. My call back scheduled for 1PM with Corey, the seemingly helpful retention rep who assured me he was fixing it, came and went. No call.
Well, I'm an understanding person. I'll be patient. At 10 after 1, Sprint calls. It's not Corey. Ifs a woman (didn't get a name, since my phone is trash), who states she is calling from the "office of the president" and that she was calling in regard to my complaint. I said ok... bring Corey on the phone, let's chat. Absolutely refused. I get all the same excuses as before regarding financing my phones. Then I get a new one... "Your payment for your phone, and finance options are based on your credit score" 1- my credit today is FAR better now than 2014, and I make significantly more money, with decreased monthly expense. 2- I never authorized Sprint, even once, during this entire process to run a credit check.
Now the rep back tracks... she misspoke. They didn't run my credit. They "just know my score". The magical erased spending limit. Etc. I asked her to have Corey call me and disconnected. I then proceeded to spend the rest of the day playing games with apathetic representatives who refused to answer any question directly. Finally.... FINALLY at 5pm, while on a call with one of Corey's team mates, who is doing all she can to make me believe she has no way to contact him, Corey calls. I give him the full story, and ask why he didn't call me when he said he would, why all of my requests for him to reach out were ignored, why I was assured by him repeatedly that the account is in good standing, the situation is caused by a merger glitch, and he would fix it.
Well, Corey got told off and hung up on, because Corey's attitude today was arrogant, poor and less than friendly. Sprint is 100% in violation of their very own terms and conditions they themselves put forth. As such, the waiver of the consumer (myself) in reference to litigation and regulatory agency intervention and forcing me into arbitration is void. I have already contacted legal counsel, and have been filing reports with all regulatory agencies that have even minor authority. I've even reached out to T Mobile, who tells me that I need to talk to Sprint. They arent understanding that as the parent of the disrespectful child, they are responsible for their offspring's actions. I want an agent from Sprint, and an agent fro, T Mobile who are involved directly with the merger to contact me. I want to be compensated for the time I lost at my business, the work I missed because clients couldnt reach me, along with relief for at least one perminantly lost customer.
Anyone dealing with Sprint at this point in time if you have to return the device due to the fact that it is defective please make sure that you pay to send it through the United States Postal Service and ensure it to protect yourself
It appears that Sprint has no problems trying to screw his customers by stating the fact that they did not receive the device and charge them for the deivce
I mailed a defective device to Sprint last month and they decided to suspend my service and basically stated that they did not receive the device. Instead of using the prepaid shipping label I wanted to protect myself so I paid to have it shipped and also insured the package
After checking the tracking number it appears they received a device on April 24 funny their warehouse couldn't seem to find it for some reason. Meanwhile they actually disrupt my service which actually disrupt my income for at least a day or two which is absolutely ridiculous
I filed a investigation complaint to see if they could locate the device and from what it appears they close the investigation and from what I'm being told they're going to try to charge me for this device.
Unfortunately it seems like the only help I can get is from their overseas customer service office which is absolutely no help at all in regards to resolving this issue
I even requested a formal letter if they do intend to charge me for the device so I can have the US Postal Service investigated because the package was insured funny no one's calling me back to let me know when I can get the letter
I do apologize for ranting and raving I have this warning anytime you return a defective device to any phone company pay the extra money to ship it yourself insurance just to protect yourself you never know if the phone company is going to try to screw you
I contracted a Sprint plan in February and after 4 I cancele this plan because the salesperson call me and said he had told me the wrong price so I my bill would be more than 100$ (initially would be 80$ and then changed to 128$).
One month later (my plan was already canceled) I received a message from my bank saying that I was negative because Sprint charged me about this plan that I had already canceled.
Because of this, the bank charged me an overdraft (35$) because I wasn’t expecting this and I didn't have money on my account.
In this past 2 months, I spoke with many agents (more than 10 times) and they said the same thing: that I would be refunded in 163$ (128$ plan plus the overdraft 35$). I already had the 128$ but I am waiting for the 35$ related to the overdraft.
I call Sprint every week asking about this and they say that they will call me with an answer about how they will refund me but has been more than 2 months that I am waiting someone to call me and solve my problem.
I initially switched to Sprint thinking it would save me money on my monthly wireless cost(s) and it has been a nightmare since day one. I ordered my phones online and upon arrival found that we had no service at all when in my apartment, and little to no service on our side of town despite there being a Sprint tower less than a mile away.
I contacted customer service and was told they were going to send me a "Magic Box" (mini cell tower basically) and that would solve my network issues. Their "just plug it in and you're good to go" turned into five phone calls and over three hours on the phone getting bounced from one department to another just to get the thing to turn on and connect to their network. It didn't take long to see that the Magic Box was anything but - with it turned on we still only had one or two bars of service.
After another handful of calls to customer service I finallly spoke with someone who informed me I never should have been given a Magic Box in the first place because it would not help. By now, the 30 day money back guarantee was long gone but after many more hours on the phone they finally agreed to compensate me for three months worth of service. That's great, but it didn't change the fact that their service doesn't work at my house. I wound up having to get wifi from a local internet service provider in order to get my phone to work.
Then there was an issue with one of the devices on the account. We took it to a Sprint store and one of the customer service reps for some reason put the SIM card from the device in another phone and apparently doing that signed us up for Sprint Complete unbeknownst to us. The customer service representative I spoke to on the phone is the one who explained how this happened yet they wouldn't reverse the charges/credit back the account for them even though they told me it was a mistake on their end.
The cherry on top of this whole brain aneurysm-causing nightmare of my year with Sprint was when both my phones were stolen/ruined. I spoke to them right away and told them I had no phones and on multiple occasions stated they would suspend the service but did not - and I didn't find out until the autopay went through. I've now paid for three months of service I couldn't use - complete with the Sprint Complete Insurance charge still on the bill. The employees I've spoken to have no problem suggesting I just get a different device that's compatible and use it until I reach the buyout stage of my lease because doing so would allow me to avoid two $299 damaged equipment fee charges.
REFUSED TO SEND ME A LETTER ON THEIR LETTERHEAD TO PROVE I DID NOT HAVE CELL PHONE SERVICE WITH SPRINT ON 9/30/16 WITHOUT A SUBPOENA
I AM THE VICTIM OF IDENTITY THEFT.
THERE IS NO INVASION OF PRIVACY BY SPRINT SENDING ME A LETTER TO PROVE I DID NOT HAVE CELL PHONE SERVICE WITH THEM ON 9/30/16 SINCE I AM NOT ASKING THEM TO TELL ME WHO THE UNKNOWN PARTY IS THAT COMMITTED IDENTITY THEFT.
THIS IS ABSOLUTE NONSENSE AND OBSTRUCTION OF JUSTICE THAT SPRINT REFUSES TO GIVE ME A LETTER ON THEIR LETTERHEAD TO PROVE I DID NOT HAVE CELL PHONE SERVICE WITH SPRINT ON 9/30/16 WITHOUT A SUBPOENA
Sprint does not care about their customers. Sprint is banking on people getting fed up with their wall of bad customer service to protect them from any repercussions.
This company has:
1. Given me speakers as a gift for signing on with them. I noticed that my bill was substantially higher than it should be. When I studied my bill, I realized that Sprint was charging me for the speakers on a monthly basis. The speakers that were unsolicited by me and that were offered and given to me AT THE SPRINT STORE to me, as a gift for signing on with them.
2. My fathers X girlfriend walked into sprint on August 28th 2018 gave a false password ( you know the one they require if one wants to do anything in regards to their own account) ported out 3 of my telephone lines ( that I had for 5 years prior) and charged two phones to MY ACCOUNT WITH THE FALSE PASSWORD. They have her on film and they have a copy of her I.D. Her name is nothing near mine. Sprint did this and then tried to charge me for the two phones they let her charge to my account with a false password. I ended up with one line. They did NOTHING.
3. My Mother paid for my phone with her credit card. Two months later they reversed the charges. Told me I was responsible for that amount. Problem is? My Mother is very wealthy, has excellent credit but no one can tell my why they did that and to this day they have not credited her back. So basically they just stole the money.
4. I have not had phone service with sprint for 4 months for non payment. They have kept charging me for phone service that does not exist. I think my bill with sprint is $700.00 to date. For one basic unlimited cell phone line plus charges for iPhone. The bill is supposed to be around $90.00 per month.
I have spent hours and hours trying to address these things with SPRINT’S customer service, an embarrassing and exhausting amount of hours.
They don’t care in the slightest.
If there is anyone out there who is equipped to take them on? Not to mention that if a business needs to have their communications secure? I am here to tell you live and in person. SPRINT is not secure and they do not care about their customers in any way shape or form.
I can prove every single thing I have written. I am looking for an attorney who is willing to take Sprint on. I am also looking for someone in media who would like a good investigative story into the machinations of this company. I am beyond fed up. Sprint is betting on this. I AM NOT GOING TO WALK AWAY.
This behavior by SPRINT is BEYOND
EGREGIOUS.
Contracted for 5 business lines May 2019. First day had no connect/no reception issues. Told us to come in for new sim cards. Came in, none available, said would call, ship, text, emial. Did not. Came in they entered a reset code.
Did not fix issue, Came in they replaced sim card, did not fix issue. On the phone, Sprint personnel assured us that they would replace all 5 of the phones and send email confirmation. Last we heard from that employee.
Others hung up, transferred to wrong departments, provide bogue call back numbers that did not go the the correct individuals, generally obfucated the issue as much as possible, and offered no resolution, no customer satisfaction, really nothing.
One sent a device she assured us would improve the reception on 1 phone of the 5. Device was a data amp, would not, could not, never would resolve the issue. Took 2 requestes for Sprint to send a too small bubble package to return their device. Bounced from one person to another, almost all claiming the ability to resolve the issue, then hours later, transferring our call or disconnecting.
When one finally made an offer. It was ridiculous! Just terminate the contract. No refund for 7 months of no/poor service/reception. Yet they boldly mailed advertsing says good service and 100% customer satisfaction.
Be assured, they will give no customer satisfaction. They will delay, transfer, mis inform, promise something, never deliver. Still in disupte at this time, 12/09/2019.
Do not patronzie Sprint!
I've paid off my Iphone7 and I was informed that I would have to pay a total of $132.00, after taxes $142.89. I pay a monthly lease of $32.00 that is added to my cell phone bill monthly and I've had this for almost a year if not more.
I've Technically paid an average of almost $400 on this plan towards just the phone itself not the service. If I've already paid that out of my monthly bill I should not have to be charged the additional $32 and taxes to payoff the phone.
This is a rip off being that the IPhone 7 isn't in my possession it was reported stolen and I've changed my service to an IPhone XR and continued to pay. This is horrible service. The customer service chat representative was no help at all and surely didn't care for my concern with this issue, there was no empathy or attempt to reconcile he simply was there to do his 8 hour shift and go.
After Being a loyal Sprint customer for over 18 years, my work decided to buy us phones and plans through another carrier. My contract was up, so I didn't owe sprint anything at the time of cancellation. i simply ported our 2 phone numbers over to the other Carrier, and returned both phones as requested.
They offered to let me keep the "free phone" they gave us 2 years prior. But they wanted us to "buy out" the rest of the price for the "free phone". OR they wanted us to return it. Rather than pay for a phone we no longer needed, we returned it to Sprint.
A Month later, we received a bill from Sprint which was about the cost for a monthly bill ($168). I thought this was an error and contacted them about this issue, disputing the charges. The representative told me that one of the phones was damages beyond repair, and that this was a bill to pay for damaged phone. (Phone was not damaged, kept ina lifeproof case it's entire life with a screen protector) Phone was also waterproof (Iphone7) .
Called again today 9/10/19 and they claimed that not clearing my icloud could result in this kind of charge... this is because I am asking them to prove to me that my phone was damaged. They have not shown any proof of damage, as there was none. Also, since they want me to pay the $160 for my phone that was returned undamaged, I want it back. I am not paying for a phone for 2 years, then when I turn it in, I am required to pay it off, and not get to keep it. So they have stolen my phone and are now asking me to pay it off for them to sell it again refurbished.
Sprint is beyond not helpful when it comes to customer service. Needless to say, I will steer clear of this company for as long as I live. You don't do this to people. Especially when we cleared the slate, paid all our bills, and returned the devices. This is just flat out Extortion, because we went with another carrier. And to be honest, I'm glad we did. I wouldn't want to give another penny to these crooks.
I canceled my account with Sprint within the 30 day guarantee of 100% satisfaction and refund "for any reason". I canceled my account on the 4th of Aug, then again on the 5th of Aug. Sprint said they had no recorded of cancellation so I canceled again on the 15th of Aug with a guarantee of such and an email to follow up, never happened. Now they are saying no refund.
Please be aware that offers like BOGO (buy one get one free) are completely unclear and false. What sales associate explain over a plan is not sure an accurate, not adjusted to the real plan. My advise if the offer looks very good, it is not real. Sprint is not a reliable company.
Bills can rise 30% without fear notice. Contract says they are obligated to give notice of any plan change then you are pushed to opt for e-bill that contain the amount, due date and pay your bill tab on the first page so they can be sure the customer never have to go to the last page of an 18 pages bill to find the notice about the changes.
Customer service is terrible, claims at the store are not taken saying you have to claim by phone, claims by phone are not taken saying you have to claim at store. Nobody take care of your concern while your bill change month by month, if you don't pay they even have the right to charge the credit card on file. Finally they are allowed to charge what ever they want. Scam!
Cell phone is not a luxury device, is something necesary in today's life and government is not regulating accordingly.
Period bill cycles are very unclear and difficult to understand, month by month your bill change unexpectedly for an unlimited plan, sprint surcharge fees never understable.
Scammy company please advise.
I have been a loyal customer to Sprint and I finally decided to ask them, through their chat application online, why it is that Sprint does not offer their exsisting customers the same deals when upgrading their phones as they offer to the new customers. I know they are trying to get new customers and I understand making your already large business grow.
Why can’t the exsisting customers get the same deal. They are not concerned with keeping business only getting new customers. This is my conversation. I let the associate know I was an exhausting customer then I asked her the question I stated above. I was sent back that the website was down to check back in 2 to 3 hours. I knew they weren’t being honest with me and that they were avoiding the question.
Sprint scammed me and stole $1000+ that they refuse to give back after almost a year of fighting with them. Here is how the scam went: Sprint sent me an offer for $0.99 iPhone 7 with a 2 year agreement via email. I accept the offer. The phone never comes.
I call my representative Kelly braud. She sends out a new phone. Sprint bills me the whole price for the phone on a new phone line. Charges my credit card. When I call to dispute they say we can’t find that billing in our system and we can only credit your account. No refunds. Then the next month “after the credit is applied to the account” I am billed again making the credit null and void.
Since I told them I am not dealing with them anymore they have locked my phone and I can’t go anywhere else to get service with a phone that was supposed to be free that they tricked me into paying for. I have been without cell phone service and the money owed to me almost a year now. Please help and spread this message so no one else gets taken advantage of.
I live in New York State and had been a Sprint customer for 15 years. When we had to move to a different part of the state, we found out that we were moving into a remote area with no sprint coverage. We contacted sprint and asked them what the policy was when this happened. They asked us for our new address and verified that we were in fact moving to a non coverage area so we could get out of our contract with no fees.
They sent us an email with instructions to follow. This required us to send information via email to prove our new address, etc. When we did that, the email came back saying the email address was not valid. I called Sprint and explained the situation and they told me to go to a corporate Sprint store to provide the proof and to return the phones.
The nearest corporate store was 20 miles away so I drove there, turned in the phones, and provided them with the proof of new address. They gave me a receipt and I was on my way. The next month, I received a bill from sprint saying that I owed $468 for an early termination fee and for not returning the two cell phones.
I called them up and spoke with an agent. She said she saw the notes on my account and that I should disregard the bill, the problem was that the phones hadn't been "checked" into the warehouse and that once they were inventoried the bill owuld be reversed. The following month I got another bill with a late charge attached. I called them up again and re-explained the entire scenario. This time, the agent said there were no notes on my account and they have no record of me returning the phones.
I asked to speak to a manager. 35 minutes later, a supposed supervisor came on the phone and we went through the entire scenario all over again. She told me that there were no records of anything in the system. I asked her what I had to do and she said I needed to take it up with their dispute resolution department.
She tried to transfer me over their, but lo and behold the call was disconnected. A coouple of days later, after calming down, I called back and asked to be put in touch with dispute resolution. They transfered me over and I ended up in an endless loop on hold. I waited a good 30 minutes and no one ever picked up so I hung up.
I tried again later that day and I finally got through to someone. They told me again that there were no records of this dispute in the system and that I had to pay the $468 (they waived the late fee). I explained that I no longer had the phones and that I had turned them into the corporate store two and a half months ago.
They told me to mail copies of everything and that they would investigate. Here we are almost a year later and now my account is in collections with Diversified Adjustments. They want nothing to do with any explanation of anything and now my credit has taken a hit. I firmly believe Sprint is acting in bad faith in this situation and I don't have any clue what to do. It is almost as if they harass you and obstruct you until you break down and settle the money. I followed their procedures and they refused to abide by the agreement. I will never be a Sprint customer ever again, even if they were the last cell phone company on earth, they will never have me as a customer again.
Does anyone have a suggestion on how to resolve this? Do I just pay the $468 and be done with it?
Here is the email I sent to the store manager and never received a response back from:
Hello Randolph,
My name is Nicole Scanlon and I am very disappointed in the service I have received from your store associate named Mo Omar. I was in here last week to cancel my line and discussed that I would be switching over to Xfinity. The reason I came into the store was for a couple of reasons.
1) I wanted to confirm I was definitely out of whatever contract I had set up for my lease and this associate confirmed this for me. I was also in here to discuss if there was anything Sprint could do to lower my bill because I had been a customer for a long time. Your associate explained that you could not do that, which was fine. He refused to help me return my phone and told me Sprint would send a return kit.
After confirming both of these facts I left the store, went to Xfinity and switched over to them. Since then, I have received notice from Sprint telling me I owe them $290 for the remainder of my lease. I never would’ve have switched phone companies if I knew I owed this money - that doesn’t make any sense. I want to see this employee dismissed from his job duties for lying to me and costing me almost $300 unnecessary dollars and bouts of my time.
I’m adamant he just didn’t want to deal with me because I wasn’t making him money. I refuse to pay this amount because your employee completely lied to me. I returned to the store today and he was working. I was very nice when I approached him and he continued to lie and say he never said that. He also refused to give me any additional store managers cards.
I’m doubting this email will even go through and this is probably an old manager based off of all that’s happened. He even told me to go call the police if I wanted and he would never get fired because he’s good at his job and he’s been here a long time. Please get back to me as soon as possible to resolve this. I used to work in this industry in high school and I’m well aware of how it works with sales behind the scenes for mobile companies.
#Sprint WORST COMPANY EVER!!! I switched to Sprint from AT&T and provided my own phone so that I would qualify for the promotion they have currently(port your number and provide your own device from AT&T or Verizon...get 1 year unlimited call, text and data free...just pay taxes). The first time I called customer service to set everything up I was on the phone with them for over 1 hour and 37 minutes.
I was told that everything was finally set up and I also ordered the Sprint Drive device and service...paid $38.00 for "taxes or whatever", $4.00 for a sim card to be sent to me and was advised that everything was being shipped to my residence. I started getting text messages on my phone saying that I was in danger of exceeding my plan's 2 gig data limit...I was supposed to be on the unlimited plan....so I called customer service again where I was transferred to 4 different people...was on the phone for a total of 1 hour and 17 minutes...just to be advised that whomever had set my account up previously "didn't do it right" and that they would have to escalate my account to upper management so that I could be switched to the unlimited plan that I was told I was on.
I was advised that I would receive a phone call in 3 to 7 days to tell me what upper management "decides to do" my account. The next day...I have been tracking the Sprint Drive online through UPS...and it was to be delivered by 8pm. I get a voicemail around noon from Sprint stating that my request had been processed and they have contacted UPS and had them return the Drive to sender....I NEVER REQUESTED THAT....
So I called Sprint AGAIN and was transferred 3 times....the 3rd person I spoke with, when I asked to speak with a supervisor, stated, "they all busy with customers now" and that I could "leave her a message for them and get a call back within 5 days". That round of musical agents only lasted 1 hour and 12 minutes...just to be advised that I could order another Sprint Drive...uummm NO!
and that I would only be credited $17.00 as a courtesy to my account for the trouble...WHAT ABOUT THE $38.00 I PAID THE FIRST DAY???? and A COURTESY?!?!? I was also advised that in reference to my cellular plan...they have to assign my number to the $45.00 plan for now until we hear from management about my unlimited plan....Fast forward to today (4 days from initial port) my bill is over $60.00 and my internet is EXTREMELY SLOW!!! UPDATE!!!
I received an email and a notice from Sprint today advising me that I am not allowed to have the promotion and that I have to either sign up for a full priced post paid plan or I can choose to Port my number to another company. This entire promotion is a scam...it's ridiculous! I have copies of the advertisement as well as photos of promotional literature with all the fine print...
We have been Sprint customers for over 4 yrs. We have always had minor issues. However they have gotten 100 times worse. On Dec 8th we purchased the 2nd new device in 2 months. We were told we needed to call in to cancel a different line. On Dec 9th I did just that and was told no I couldnt. When I asked to speak to her manager I was put on hold for 38 minutes. During this time I am also using the chat option online. They let me know I needed to call in after I have told them I have been on hold for over 30 mins. At this point the woman who I asked to speak to her manager hung up on me! At this point we decided to move to Verizon. I was told to finish paying off the device and then call to have the phone unlocked. I paid off the $66 I was told was left on the device and called to unlock the phone so it could be transferred to Verizon. This was Dec 11th at 11:40 am.
It is now Dec 14th and I have spoken to over 10 Sprint employees in the last 6 days. I have been told it would be unlocked no later than Dec 13th at midnight. I was told today that they cannot unlock the phone because money is still owed and they sent that in an email! I have the receipts both printed and in my email! No one seems to care. The response I get is they will escalate the matter and I can expect to hear back in 3-5 business days! My husband is a truck driver and now due to Sprints lack of well ANYTHING has no cell phone for his job!!! This is outrageous! I cannot believe that Sprint is able to get away with the things they are doing! I will make sure to share my experience with every trucker I know as well as anyone else I know who is even considering Sprint. You are better off with 2 cans and a string!!! FYI- If you cancel a line you don’t get your money back! I cancelled a phone just now and am being told it wont be cancelled until 12-19! 5 days that I do not get credited back! Also 3 other lines that were cancelled yesterday and moved to Verizon that Sprint doesn’t credit back! How does that even work!!!! I would get arrested for stealing!!!
The following, all and part of this message has be sent to Sprint. Has been phoned to Sprint , and face to face.... recieved promises but no Action.
**** So, SPRINT its been almost a year ago that you started billing me for an account dont have. You have been sending emails after emails for an account that I DONT have. You have been attacking my Credit rating/scores for AN ACCOUNT I DON'T HAVE!! Funny thing you supposedly stopped my service, and as you can see my service is just fine.....Because it's NOT with SPRINT! I went into your store on University West Des Moines and was told about this great service that was available in my area. Q++They convinced me to switch from US Cellular to your company SPRINT. I was to get reimbursed for charges i would incur from US Cellular , up to 600.00.
So I Closed my account with US Cellular costing me 389.00. Of which was never reimbursed. And I started an account with Sprint. I arrived home...no service, and it shut down our wifi connections which cost hundreds of dollars because we work from home. My husband was furious. I had to wait til the next day to return to Sprint off when they reopened. I sat there for hours while giving me the run around. I returned your phones and equipment. Your sells person dropped one of the phones while checking that everything was in the box. It caused a small crack on the screen. So he wouldnt take that phone back. YES THATS RIGHT YOUR SELLS REP BROKE THE SCREEN. I took the phone to a Samsung dealer and paid 97.00 to have a new screen replaced. That took 7 days. And it was returned to the University Sprint store.
After spendspend 2.5 hours your staff arguing about the whole thing, the manager hinding in the back room, staff saying she will be back tomorrow, WHEN I COULD SEE HER THROUGH TO DOORWAY. This is only the highlights of the whole ordeal. But I would be happy to give you more details. On any and all public forums so that I have proof of our dealings. At minimum YOU OWE me 486.00. That doesn't include all the time fuel, and pain that this has caused. My insurance rates are based off our credit rating just in case you want to pay the rate increase as well. YOU NEED TO FIX THIS MESS YOUR EMPLOYEES CAUSED ME..
Sprint is a Rip Off and Lies to sell Cell Phone Plans from day one ! Hook, line , and sink you like a fish! They did a 180 on us and are Lying I believe for sales commisions? This is not the first time they lied and screwed up. Looking to go with another carrier very SOON!
Cant even get a Manager on the phone? Just some new inexperianced millenial? GOD Help us and stay away from SPRINT ! Will not help us in Lowering Cell Bill if we pay phones off and Feel ripped off from day one .
I purchased an s9 in store 7/21/18. Not even 4 days later, I noticed gashes in my screen. I had never dropped the phone and it hadn't come in contact for anything to scratch it. I contacted the store 7/27/18 and talked to a younger gentleman on the phone who had to ask special permission from the male manager there to have me return the phone. I went back the store the day before my 14 day window where I was refused. I have been dealing with this since then. I've even spoken to corporate where I was told theyd call me back. I advised of the hours I'd be available and she called me at work. Her name is Ms greer.
I did however reach out to the manufacturer and they are willing to help me fix it but I don't have a replacement. I went to a store today after the rep jacob told me over the phone to bring it to look at it. He told me it's normal wear and tear so no need to get it fixed. And sold me a screen protector. So not only they dont think I need to fix it but they will not give me a loaner. They keep trying to have me file a claim with asurion and pay a deductible. But I dont feel I'm responsible. Last night, I spoke to Justin on the escalation or account services team. He promised me a 100 credit. (Apparently there was no notes. )
i was told by him to call a sales support team and I tried calling, there was a message stating there was a techinical error and the call was dropped. After speaking to customer service this evening I was told the credit is only if I have to pay to get it fixed. I've talked to reps on twitter only to receive no repsonse. Regardless of the situation, an 800 dollar phone with a screen protector ,that has gorilla glass, and that hasnt been dropped should not have chunks of glass missing. I want my device replaced or fixed, my screen covers replaced or to cancel my service.I'm at that point that I dont want the service. And want to cancel the contract
A sprint employee stole my identity, creating a fake ID and committing about 2k worth of fraudulent charges on to our account. The store manager refused to speak with us. An employee admitted after looking into our account on their computer that it was clearly an inside job because of how the fraudulently purchased phones were added to our plan/sprints computer system.
They said I was a improved for $ $550 clean slate and I need to report for identity theft
I received a fraud alert from my bank that Sprint wireless had tried to debit my account for an amount that my son owed to them. Once I did help my son out by calling Sprint and paid a bill using my debit card. I do not have an account with Sprint. They kept my card number because they tried to use it to pay an amount that my son owes. I feel that this unauthorized attempt is illegal. I also wanted to say that I tried to talk to their customer service department once about his account. They were charging him fees etc that he didn't think he owed. Their customer service (if you can even get them on the phone) is unprofessional and virtually non existent. Thankfully my bank blocked their transaction. They have some nerve trying to do this. I wish some repercussions of this sneaky attempt would happen to this company. I will be sure to tell everyone I know about Sprint. I would recommend not doing business with this really crappy company. Shame on you Sprint!
An agent from a local Sprint store called me offering a great deal on changing from AT&T to Sprint. He wanted to send a small business account executive by my office to give me more details. He came and we made a deal. I gave him my American Express card to pay for extras and told him to put my account on auto pay. I also told him the only company phones we had were our cell phone, and I could no afford to have them turned off. He said he would go back to the store and activate the new phones and come back to my office to have the numbers from the old phones moved over. The next day all of our company phone quite working for over an hour and then he brought us he new phones. He did not do what he said he would do. He took our AT&T phones and said when we got our final bill from AT&T Sprint would pay us up to $600 per line to cancel out contract. I got the bill and took it to the Sprint store and gave it to them. Later when I went back to check on my reimbursement, I was told that the account executive had not entered the phones he took in the system. From them on, no one I had dealt with would call me or return my calls. I went to another store to find out how to contact a regional manager. That store manager said he had left the company and had not been replaced. I have faxed and email the final bill to Sprint several times and have wasted hours on the phone trying to settle this. Also, after a little over a month with Sprint our phones were all cut off. I had never received a bill and had told him to put the bill on auto pay. I called customer service to see what happened and they wanted my pin, and one had never been set up. . They ask the street I grew up on, and the first agent had put my business address in, which I never dreamed of. He had set me up for paperless billing, but the email address to send the bill to had been left blank. So, we were without our business phones for 2 hours until I got to a Sprint store.
Watch out for this store. If you don't play their game they will make up stories about you. If you report them to the district manager they will slander you, cause problems for you and they play victim. Worst the get their lawyers to dance your service. I think Ricardo G dies drugs and even though he is married gets to sleep with the customers. Bye bye you self entitled morons. Karma loves you both.
They have a new promotion that says that new customers can switch to Sprint for $15 a month.
They said you can keep your present phone and phone number.
I called 2 separate times regarding different phones and each time after I gave them my IMEI number the agent said their compueter says there is an error.
So you ask why and then they say that the computer says that your phone isn't eligible for this promotion
You have to purcase a new phone.
You only have to pay $25 down and then $15 a month for the phone.
After you add that, taxes and phone insurance of course it adds up to the $50 that you already pay a month with T-Mobile.
i was so disappointed . So don't waste your time with that fake promotion. It is too good to be true!
Now on the phone with sprint for the 4th time trying to get the software problem fixed, I took the phone to Samsung dealer to get it fixed 3 hours late they said I needed to pay for the premium account to have that feature, not true all this does is provide voicemails to text.
Looks like after 15 years with Sprint I am leving them for such a waste of time especially when the rep in OK said go to Best Buy and I would have to pay since I dont have Geek Squad..
Not happy with this updgrade..going looking for a new phone and provider.
Over 2,600 in over charges and offered 170 in credit . SCAM SCAM SCAM BEWARE OF VTHE STORE AGENTS READ YOUR BILLS
Hi thanks & if you're reading. ....5 years in composition... Three different phones, each with different providers... 4 G nation wide ... Lie ...not once in 3 counties in Florida... Customer service... A communication company that can not.. No ability to send call notations To the customer ( Me) via email or in writing ...that calls in with a request. Refusal to state mangers name and plenty of office transferring back to a automated reception answering recording that customer had already answered.. And transfered to incorrect selection ...ventriloquist reps or same person ? ... No names of reps or positions that are or were responsible for service call placed by customer. Repeated problems with these companies ability to solve or answer the reason for calling. Negligence ? Fraud? Fictional ? Abuse ? after sending direct server info... dns info.... and ip info... For help in finding the person/persons involved in shutting off Alarm clock .. Calendar settings making text messages shuffle back to a previous time ( that was altered by person/persons causing text message to be In incorrect time of day/night ...day of week ...incorrect month.. Simple trace within dns server would have fixed this .. Blocked this.. Revealed this ... Harassment? Phone's use being altercated deliberately causing non functionality most definitely harassment costly losses of money... Time lost that can not be unwinded call to the ER blocked ? Now it became very personal... very harassing very abusive All these notation in 5 years would cramp the normal thumbs scrolling ability ... Ps most times my post get band... PPS... Story of a regular guy trying to date a rich n famous girl... Only came with love .~
From day 2, I have had problems with Sprint, both at my local store and via corporate. We entered Sprint to get 2 tablets with unlimited data as we do not have internet at home. We inquired about the price, and the salesperson told us $25/month line fee per tablet plus the price of the tablet (we chose to lease the tablets from them). We agreed to this pricing, got our new tablets, and left the store. The next day I got an email saying we had changes to our account and the cost would actually be $50/month per tablet plus tablet cost.
When I went back to the store to talk to the manager about it he claimed that we had to have a phone line on the account in order to qualify for the $25/month. It took a lot of back and forth between me and an employee there before the manager finally came out to talk to me and told me there was nothing he could do, but by adding a phone to the account our bill would go down to approximately $98/month. We agreed, and got the cheapest phone available because we did not need the phone as we had Verizon for phone plans (at the time they did not offer unlimited data or we would have gone there).
I get the first bill, and it is over $150! I go to the store that we purchased everything at, and he told me I had to go to a corporate store because as a contracter (In Touch Wireless) they were not able to alter bills. I go to a corporate store, and they send me BACK to the store I purchased the products from claiming because they made the promise of the bill they had to be the ones to honor it. I tried explaining to him that they sent me here, and he just gave me a phone number to customer service. I called the number, and got stuck in an automated loop before the system hung up on me! I could not get to a person to save my life!
I returned to my original store and demanded we speak to the district manager. The employee there was very understanding of our frustration and told us he will give the DM our contact info. We told him if we did not hear back in 24 hours or less we would be returning the devices and ending our relationship with Sprint. 48 hours pass, and no call comes. We go back to the store and express our frustration with the entire situation and the employee told us we could just return the devices and they would cancel our plan and we would be free to go, however we would not be refunded any of the money that we had paid (2 billing cycles worth) and we accepted that.
Fast forward a few months, and I see a collections filed against me for over $1300!!! When I contact Sprint customer service via chat, they tell me that they have no record that the devices were returned and once I got proof of that, they could go from there. I contacted the store, and they had no record of us returning the devices. She took our word for it, because they had gone through multiple manager changes as well as company change so it is possible it got lost. She put a note in our account that the devices were returned so I contacted Sprint via chat again.
This time, they claimed that the charges were for terminating the lease before the 2 years was up and it was the remaining balance due on the tablets. I informed the customer support that we returned the tablets based on the employees telling us that we would be free to go and turning in the tablets allowed us to terminate our contract. At this point, we have spoken to NUMEROUS employees both online and in store and no one seems to help.
I spoke to them again last week about this issue, which has now been going on for over a year. They are still saying there is nothing they can do about the charges because they are from terminating the lease early. Ask yourself this: if we were ever informed that we would have to pay the remaining balance on the tablets, would we have turned them in?? No we would not! I refuse to pay for something that we do not own. In my last chat with sprint, which did not go well, they said that they were escalating my case and that I would get a call within 24 hours from a supervisor. They refused to give me a number to call other than the automated one so this was the best option I could get was to wait for their call. Guess what never came?? Yep, they never called me and it has been over 5 days since I was told they would.
Sprint is full of people that do not care about their customers. Constantly offering false promises that apparently they can never fulfill, from billing to terminating contracts. I will NEVER recommend Sprint to anyone, for anything. They are a terrible company with terrible customer service.
Sprint hacked into my bank account and stole 1.337,00. I don't deal with Sprint and still have one of their crappy 800 phone that overheated and doesn't work!! I been calling and going to 2 hour wait here in Indianapolis about their crappy phone! Now months later they want to hack into my account and take something they don't deserve and a phone that still doesn't work.
They didn't have to steal money hell I wanted a phone that worked. Sprint Corporation are theives! I will blast this to everyone and everywhere. Sprint is a fraud! Crappy phones crappy customer service! Now they are stealing without authorization!!! You can have your broken phone back still doesn't work theives!
My son had an account with sprint. I made a few payments online for him. He had a dispute with Sprint over service so he cancelled his acount and switched carriers. Well about three months later they just picked a card out of his account and charged the whole amount they said he owed. Guess what? It was my card they charged. I am not the account owner, it is not my debt. Even so what they did is still illegal if they charged his card. It costed me to be over $2000 overdrafted in my bank account. I am now in the process of getting a police report and I am going to sue Sprint. I am going to persue felony charges for whoever authorized this payment to go through. Someone is going to pay. This has caused me serious finanancial hardship. I had to call everyone that I have written checks to to explain what happened. With the embarrasement of that and the anguish combined this is total BS.
Sprint refused to unlock an owned cell phone when other service providers, such as AT&T, T-Moble, etc. will.
DO NOT SUBSCRIBE TO, OR PURCHASE A CELL PHONE, FROM SPRINT.
If you want to change service providers, from Sprint, to AT&T, T-Mobile, etc., Sprint will NEVER unlock your phone making your hundreds of dollars investment totally useless.
Even all of the online unlocking services, that you can pay for, can't unlock a Sprint locked phone.
The other service providers will unlock your phone without issue.
I was given false information regarding a contract at Sprint store located at 2350 Central Park Ave, Yonkers, NY 10710.
1) I was told my monthly bill is going to be the same as before.
2) I chose to lease HTC U11. Original price is $29 a month. The store representative assured me that monthly lease is going to be $20 but he did not mention that based on loyalty credits which will disappear if I switch to another plan.
3) I had HTC M9 from the previous lease and Sprint offered me to buy this device for $1 and to keep using it. But Sprint keeps charge me $20 monthly fee for lease it.
Now my monthly bill more on $70. Very nice business. :(
We went to Sprint because our 18 month leasing. Went out and we decided to get another phone. When we were looking at a phone that only cost$145 for a certain amount of money a month. They decided that they would sell us this phone it was called an essential phone. This phone was supposed to be made of ceramic and was supposedly indestructible. Anyways the phone broke within the first 30 days that we had the phone. The phone was not selling good so they sold it for$145. They claim the phone is worth q$700. But I think the phone is just garbage because it does not sell with a case and it does not hold up to any amount of strength.
Also why would they be able to only honor a customer for 14 days and think that was really something. What is going on with America and why are they letting these cellular companies get away with horrible practices? The time to make America great is now. [
It is not worth l That is where the junk dealer comes in.etting companies become more and more greedy and basically getting away with no responsibilities.! Why can a company only honor money back guarantee for 2 weeks? And how in the world can somebody say that the phone is not under warranty because it is broken!!!
I had a lease agreement for my phone which was only $28.10 a month. I had two months left on it when I changed it to T Mobile.
I went in to pay it off and they said I owed another full year. Now they are harassing me and ruining my credit by trying to charge me almost $450 more. I have a copy of the lease and it states I owed just the two months which I was willing to pay. T Mobile closed off Sprint when I changed to them.
There are a lot of Sprint stores in Fort Worth, however, the 750 Alta Mere location will not accept cash payments without a $5 surcharge. The Camp Bowie store in Fort Worth has a kiosk, but the excess money put in goes against a future bill, you are unable to get any hard physical cash change. So when is cash not a legal form of tender for all debts in America?
Sprint has a bill with my name on it, I did not do it and I wanted to get a phone throw them and it showed up.
Sprint is a BIG telecommunications company and they have the worst web site in history. The web site used to work about 2 years ago, they made changes and the site doesn't work? It is the most awful web site known to man. It is terrible. I'm going to change carriers! This web site won't let you even pay your bill?? WTF???
I have been complaining this to them, and they don't care. I have to go into the store, or, call custome service to pay a bill? If I sound like i'm pissed, well, I am. athis has been going on for 2 years. Customer service told me a lot of people are complaining about their web site.
There is no more accountability anymore in big business. Awful web site!!!!!!
I have an account thru Verizon I am the account holder . I recently allowed a relative to transfer a phone number from Verizon to sprint I was told I would not be charged anything .i received my Verizon bill and had extra charges over 500.00 on my bill.the sprint buyout program was to refund this but I was told it would go to the owner of the number which is wrong. If your buying out Verizon service then it should go to account holder .. the person who has to pay the bill ... not the person who has the number thru sprint now.. don't you realize that Verizon account members are charged early buyout fees plus charges for the device as well
September 03, 2017. To Whom it May Concern: I returned the cellphones on 07/07/2017 at your corporate store at Leawood, Kansas Town Center after trying to do so at two other locations. I was so happy to finally put an end to such a rip off situation with you guys. I waited two years to cancel your lousy service. It all started at your Store at 5390 Johnson Dr, Mission, KS 66205 where after weeks of trying to have a manager process buy out account from T-Mobile which that never happened, they just gave me the run around technique which seems to be the way you do business by what is going on now, can’t reach you by email and nothing happens by phone or visiting your So Called “Corporate Store” which by the way I visited today (Corporate Store at Leawood, KS. Town Center) where after 45 minutes of waiting couldn’t talk to the manager. When I checked in I was told that there were only two people ahead of me. After 30 minutes of waiting and seeing a half of dozen people taken care before me I checked with the front person and saw my name listed in 4th place. I gave it another 15 minutes when I realized that maybe getting new victims is more important to them than assisting with a billing issue, that’s when I decided to leave, again without customer service! I sure don’t appreciate your threats of collections and I want you to stop your harassment, you received those devices almost two months ago! I will do all I can to reach as many people with my story so that people is aware of your un-professional service. I will post this letter, your letter, and return receipt in all media available. I will also report you to BBB and any agency that I can find to get assistance in this matter. You continue to do your work, I’ll do my part on this end! Paulo A Martinez
I have been dealing with Sprint on a buy out program. They promised that after we returned to phone's that they would send visa gift cards to pay off old bill and buy out the contract. So now the bill is in the 1,000s and they send up to this place the n to another. Have spent to much time and gas on this issue. I have talked to many different people that Sprint has done this to them. Something needs to be done to stop what they are doing to people. I also had to get the old bills and mail them to them and nothing was done. Never received the gift cards. This is now one mu credit report and they are calling me all the time. Why should my credit get destroyed because of Sprint. I'm locked into a contract with Sprint so stuck with them.
Someone opening up a cell phone using my name date of birth and SSN I JoAnn Solomon didn't open this line up.