Needed a loan for a car repair. Initially very helpful until the forms were signed. After they didn't answer the phone nor return messages. The 1st bill I received didn't match my contract. Finally was able to get someone to answer and they were unable or unwilling to explain why they would took out more money from my back account (direct withdrawal) than contract said. "I don't know" or "That is weird" is not an appropriate answer!!! I borrowed money from elsewhere to pay the untrustworthy branch off. He even acted like the was doing me a favor by changing the numbers on the next auto-withdrawal to actually match my contract!!! When went in to give them the check they were again rude, clueless and unhelpful. The lady (not the one that initially filled out the contract with me nor the one I spoke with on the phone) claimed that the numbers matched my contract (of course would not show me the contract as I didn't bring my copy), then the story was that it was a processing fee, and then decided that I had elected to pay more money per month which I know I had not. In a round-about-way, headquarters was called and notified about the complaint and issue and headquarters agreed that the withdrawal was incorrect and didn't match my contract and that the branch was covering their a*s-ets.
Springleaf Finance, Inc. Reviews
Needed a loan for a car repair. Initially very helpful until the forms were signed. After they didn't answer the phone nor return messages. The 1st bill I received didn't match my contract. Finally was able to get someone to answer and they were unable or unwilling to explain why they would took out more money from my back account (direct withdrawal) than contract said. "I don't know" or "That is weird" is not an appropriate answer!!! I borrowed money from elsewhere to pay the untrustworthy branch off. He even acted like the was doing me a favor by changing the numbers on the next auto-withdrawal to actually match my contract!!! When went in to give them the check they were again rude, clueless and unhelpful. The lady (not the one that initially filled out the contract with me nor the one I spoke with on the phone) claimed that the numbers matched my contract (of course would not show me the contract as I didn't bring my copy), then the story was that it was a processing fee, and then decided that I had elected to pay more money per month which I know I had not. In a round-about-way, headquarters was called and notified about the complaint and issue and headquarters agreed that the withdrawal was incorrect and didn't match my contract and that the branch was covering their a*s-ets.