We bought our Springfree trampoline at the Issaquah store, with promise of a 10 year warranty on the entire trampoline. We wouldn't have paid $2000+ for a trampoline without that guarantee. in brief, the trampoline began to seriously degrade in year 6. We started calling the Issaquah location in November of 2018, left 25+ voicemails on the "warranty" line and never received a return call.
After finally making into the store on July 1, 2019, the friendly sales person immediately got the manager to help us, and then disappeared. The manager indicated there were/are "phone system issues" hence the no call back from warranty line, "they got a new system" hence the "we couldn't find your original purchase/delivery/install order, then indicated that when we bought our trampoline "the warranty only covered the steel frame for 10 years and the net etc. for only 2."
We would have NEVER made the investment with a 2 year guarantee on the most critical part of the trampoline. Other "book keeper" types emerged from the back room to concur with the evolution of the warranty policy since we purchased ours. It 100% seemed like a routine they had performed many, many times before. Just a hunch.
The staff couldn't have been more polite, BUT it was clear their "hands were tied" in honoring the warranty promised by our salesperson.
Springfree Trampoline Reviews
We bought our Springfree trampoline at the Issaquah store, with promise of a 10 year warranty on the entire trampoline. We wouldn't have paid $2000+ for a trampoline without that guarantee. in brief, the trampoline began to seriously degrade in year 6. We started calling the Issaquah location in November of 2018, left 25+ voicemails on the "warranty" line and never received a return call.
After finally making into the store on July 1, 2019, the friendly sales person immediately got the manager to help us, and then disappeared. The manager indicated there were/are "phone system issues" hence the no call back from warranty line, "they got a new system" hence the "we couldn't find your original purchase/delivery/install order, then indicated that when we bought our trampoline "the warranty only covered the steel frame for 10 years and the net etc. for only 2."
We would have NEVER made the investment with a 2 year guarantee on the most critical part of the trampoline. Other "book keeper" types emerged from the back room to concur with the evolution of the warranty policy since we purchased ours. It 100% seemed like a routine they had performed many, many times before. Just a hunch.
The staff couldn't have been more polite, BUT it was clear their "hands were tied" in honoring the warranty promised by our salesperson.