I am writing a complaint and filing a formal petition against Marcel A. and Springfield auto parts and repair located on 14345 Springfield Blvd. Jamaica, N.Y. 11413. My complaint is regarding the poor level of service given to me and the negligence in service done to my vehicle. My car was towed to this shop on 8/20/2021 at 4 PM and I was told my vehicle would be ready the following day by noon.
I was quoted a price of $680 to complete the job. My vehicle was not ready the following day as promised, and I was given every excuse in the book; I was also told to wait in the waiting room. Hours pass and my car wasn’t complete, and I became annoyed because I was waiting a long time and I needed to prepare for the hurricane approaching in my area. After expressing my annoyance in lack of communication and my time, I was offered a car to borrow until Monday.
Apparently, Marcel A. stated that they were having difficulty removing a bolt in my car. On Monday (8/23/2021, I received a call from Marcel A. stating that my car will be ready by noon in which I told him I will be there by 3:00 PM. I arrive at 3:00 PM as planned my vehicle was still not ready and was still being repaired. More excuses were given to me and I was told to wait again in the waiting room. To make a long story short I was given a bill hours later for $120 more than the original quoted price and that’s when I lost my cool and was irate of his excuses and finger pointing.
Marcel reluctantly charged me the original price that was quoted to me before he started the job. Upon driving off I realize there was further damage done to my vehicle and NOW I see why Marcel A. was making excuses, stalling, and dragging his feet. Marcel A. and his incompetents made my car unsafe to drive. I refused to return to Springfield Auto and Repair because he is morally corrupted and DO NOT TAKE OWNERSHIP FOR ANY WRONG DOINGS!
I am taking further action regarding this matter and warning anyone with a motor vehicle to only take your car to an authorized dealer shop. Mechanics and auto shops like Marcel A. of Springfield Auto Parts and Repair should not be in business because they lack every level of ethics, professionalism, honesty, and commitment to ensure the satisfaction of their customers and provide quality work. Sign this petition today if you were done wrong by this mechanic, swindled out of your hard earned money or fell for the classic "Bait & Switch" game that most dishonest people like him play! Springfield Auto parts and repair is not a reputable establishment and must be investigated further.
Springfield Auto Parts and Repairs Reviews
I am writing a complaint and filing a formal petition against Marcel A. and Springfield auto parts and repair located on 14345 Springfield Blvd. Jamaica, N.Y. 11413. My complaint is regarding the poor level of service given to me and the negligence in service done to my vehicle. My car was towed to this shop on 8/20/2021 at 4 PM and I was told my vehicle would be ready the following day by noon.
I was quoted a price of $680 to complete the job. My vehicle was not ready the following day as promised, and I was given every excuse in the book; I was also told to wait in the waiting room. Hours pass and my car wasn’t complete, and I became annoyed because I was waiting a long time and I needed to prepare for the hurricane approaching in my area. After expressing my annoyance in lack of communication and my time, I was offered a car to borrow until Monday.
Apparently, Marcel A. stated that they were having difficulty removing a bolt in my car. On Monday (8/23/2021, I received a call from Marcel A. stating that my car will be ready by noon in which I told him I will be there by 3:00 PM. I arrive at 3:00 PM as planned my vehicle was still not ready and was still being repaired. More excuses were given to me and I was told to wait again in the waiting room. To make a long story short I was given a bill hours later for $120 more than the original quoted price and that’s when I lost my cool and was irate of his excuses and finger pointing.
Marcel reluctantly charged me the original price that was quoted to me before he started the job. Upon driving off I realize there was further damage done to my vehicle and NOW I see why Marcel A. was making excuses, stalling, and dragging his feet. Marcel A. and his incompetents made my car unsafe to drive. I refused to return to Springfield Auto and Repair because he is morally corrupted and DO NOT TAKE OWNERSHIP FOR ANY WRONG DOINGS!
I am taking further action regarding this matter and warning anyone with a motor vehicle to only take your car to an authorized dealer shop. Mechanics and auto shops like Marcel A. of Springfield Auto Parts and Repair should not be in business because they lack every level of ethics, professionalism, honesty, and commitment to ensure the satisfaction of their customers and provide quality work. Sign this petition today if you were done wrong by this mechanic, swindled out of your hard earned money or fell for the classic "Bait & Switch" game that most dishonest people like him play! Springfield Auto parts and repair is not a reputable establishment and must be investigated further.
https://chng.it/GG8SSg9PHy
Report Attachments: