Long story short, I am filing a complaint with the Attorney General in my state to get my money back from this sham and will never do business with Sporting Smiles again. There are too many other companies that do the same thing, but a good job and offer professional customer service. The people at Sporting Smiles are a bunch of DJT act-a-likes. Otherwise known as "deplorables".
When my teeth whitening kit arrived, I applied the molds to both the upper and lower row. I followed the instructions per the Sporting Smiles Youtube.com video, took the prepaid package to the post office to be mailed and waited. I expected to receive notification that my molds had arrived in their office, but did not. However, after approximately one week, I contacted the company to find out if my molds had arrived and was told yes. It took three weeks for the trays to come back to me. Upon receipt of the trays, washing them and placing into my mouth, I immediately noticed that I had received two sets of the upper trays and no tray for the lower teeth.
Subsequently, I contacted the company to bring this error to their attention and was met with a very unprofessional, unapologetic and unforgiving person. This individual insisted that I sent in two molds of only my upper teeth and even sent me a photo of my molds. When I looked at the photo, it revealed a mold for each row of teeth!!! I do not understand how a person who works with teeth all day could confuse the shape of someone's teeth and then have the nerve to try to convince one that he or she did not know the shape of their own teeth. First, who needs two teeth whitening molds for their upper teeth and none for their lower teeth? Secondly, I have had my teeth for 50 years and know them better than some nasty attitude fool in Wisconsin. Again, who whitens only their upper row of teeth and why would a company who specializes in dental products make such a simple mistake and refuse to take responsibility for it? This is insane, and the response from Sporting Smiles was reprehensible. I was told, "you need to call and talk to Evan." The professional way to have responded was with a suggestion, and not a scolding. For example, I am very sorry for the error. Please call our office and ask to speak with the manager. I am sure that this will get corrected as soon as possible. I apologize for any inconvenience that the mistake may have caused you.
Rather than the company reaching out to me, I have to keep calling and calling and calling until an employee decides to answer the telephone. Who knows when that will be. Meanwhile, I am stuck with a product that is useless to me.
Horrible customer service! I purchased my retainer a few months ago. I took perfect molds (as I had supervision from a coworker that did this professionally for years). Sporting smiles sent me a retainer that didn't work at all. It literally would only fit on one side of my mouth. They asked me to mail it back so they could compare it to the molds. I did exactly that. 2 weeks later I had not heard anything so I contacted them. They told me the retainer would be there the next day.
Fast forward... I received the retainer and it is literally bent completely in on the front tooth. The bottom retainer still would not fit at all. They asked me to send it back again. Finally I ask for a refund and they tell me I have to mail it back again. Mind you they said they would refund the amount I paid for the retainer NOT THE SHIPPING. I sent it back yesterday and they are saying they won't refund me until they receive it. This is crap as I am out the money I spend on this poor excuse of a retainer plus the money I spent to ship it to them twice! Please do yourself a favor and avoid these scammers.
Sporting Smiles Reviews
Long story short, I am filing a complaint with the Attorney General in my state to get my money back from this sham and will never do business with Sporting Smiles again. There are too many other companies that do the same thing, but a good job and offer professional customer service. The people at Sporting Smiles are a bunch of DJT act-a-likes. Otherwise known as "deplorables".
When my teeth whitening kit arrived, I applied the molds to both the upper and lower row. I followed the instructions per the Sporting Smiles Youtube.com video, took the prepaid package to the post office to be mailed and waited. I expected to receive notification that my molds had arrived in their office, but did not. However, after approximately one week, I contacted the company to find out if my molds had arrived and was told yes. It took three weeks for the trays to come back to me. Upon receipt of the trays, washing them and placing into my mouth, I immediately noticed that I had received two sets of the upper trays and no tray for the lower teeth.
Subsequently, I contacted the company to bring this error to their attention and was met with a very unprofessional, unapologetic and unforgiving person. This individual insisted that I sent in two molds of only my upper teeth and even sent me a photo of my molds. When I looked at the photo, it revealed a mold for each row of teeth!!! I do not understand how a person who works with teeth all day could confuse the shape of someone's teeth and then have the nerve to try to convince one that he or she did not know the shape of their own teeth. First, who needs two teeth whitening molds for their upper teeth and none for their lower teeth? Secondly, I have had my teeth for 50 years and know them better than some nasty attitude fool in Wisconsin. Again, who whitens only their upper row of teeth and why would a company who specializes in dental products make such a simple mistake and refuse to take responsibility for it? This is insane, and the response from Sporting Smiles was reprehensible. I was told, "you need to call and talk to Evan." The professional way to have responded was with a suggestion, and not a scolding. For example, I am very sorry for the error. Please call our office and ask to speak with the manager. I am sure that this will get corrected as soon as possible. I apologize for any inconvenience that the mistake may have caused you.
Rather than the company reaching out to me, I have to keep calling and calling and calling until an employee decides to answer the telephone. Who knows when that will be. Meanwhile, I am stuck with a product that is useless to me.
Horrible customer service! I purchased my retainer a few months ago. I took perfect molds (as I had supervision from a coworker that did this professionally for years). Sporting smiles sent me a retainer that didn't work at all. It literally would only fit on one side of my mouth. They asked me to mail it back so they could compare it to the molds. I did exactly that. 2 weeks later I had not heard anything so I contacted them. They told me the retainer would be there the next day.
Fast forward... I received the retainer and it is literally bent completely in on the front tooth. The bottom retainer still would not fit at all. They asked me to send it back again. Finally I ask for a refund and they tell me I have to mail it back again. Mind you they said they would refund the amount I paid for the retainer NOT THE SHIPPING. I sent it back yesterday and they are saying they won't refund me until they receive it. This is crap as I am out the money I spend on this poor excuse of a retainer plus the money I spent to ship it to them twice! Please do yourself a favor and avoid these scammers.