We came in asking for a memory foam sofa sleeper. Manager had us try the memory foam sleeper they had on the floor so we could feel what the mattress would be like. He let us know that our memory foam mattress will "puff up more” after it’s out of the plastic wrapping. He had us sit on a sectional by the same manufacturer so we would have an idea of what the couch would feel like reminding us it would be different because that one had springs inside and ours would not.
Our family was so excited to have the sofa sleeper arrive. Imagine our shock when we open the sofa and it was a spring mattress! This was not what we were shown and not what we ordered. We have been offered a refund only if we can return the couch within 5 days. We have to pay to return the couch - so we have now paid nearly $200 for a couch we did not order. Purposefully deceitful and dishonest business practices.
Spokane Furniture Co Reviews
We came in asking for a memory foam sofa sleeper. Manager had us try the memory foam sleeper they had on the floor so we could feel what the mattress would be like. He let us know that our memory foam mattress will "puff up more” after it’s out of the plastic wrapping. He had us sit on a sectional by the same manufacturer so we would have an idea of what the couch would feel like reminding us it would be different because that one had springs inside and ours would not.
Our family was so excited to have the sofa sleeper arrive. Imagine our shock when we open the sofa and it was a spring mattress! This was not what we were shown and not what we ordered. We have been offered a refund only if we can return the couch within 5 days. We have to pay to return the couch - so we have now paid nearly $200 for a couch we did not order. Purposefully deceitful and dishonest business practices.