The airline's website offers a 2 month trial membership for $19.95 but I was charged for a yearly membership at a cost of $59.95, a cost of $40 more!
While attempting to book a flight through Spirit Airlines' website: www.spirit.com, I was offered a 2 month trial for their fare club at a rate of $19.95. It seemed like a great deal considering checked baggage for a round trip with this airline will cost you upwards of $60 in addition to your ticket.
As I completed the necessary fields to accept the trial, I was routed to a screen pre-filled with my personal details as I am a member of the airlines' no-cost Free Spirit program. The 2nd screen asked for my financial information which I provided then selected continue.
Instead of being signed up for the discounted trial, I was immediately charged for a full year's membership at the rate of $59.95 on my bank-issued debit card without warning.
I immediately attempted to modify the membership to reflect the desired duration time & correct cost. When this was not an option, I ended up cancelling the membership to try & reverse the escalated charge. I then reached out to the airline via their customer service line @1(801)401-2222 but got nothing but automated recordings no matter which option I selected. I also filed a complaint through the Contact us link on Spirit's website.
My concern is that the website is deceptive in its advertising practices if not downright false for this club membership trial. There was no box to select to agree to the charge amount or the duration just a button that said continue. There whole website design makes you press a button labeled continue to proceed to the next screen. The company's website conditions the user to press continue. The user is never given a box to mark to agree to the terms or warn you that purchase & ensuing charges are imminent as most every single website which handles financial financial transactions
We went on a 7 day cruise and all of our luggage was lost for our entire family. We were assured that our expenses would be covered if we bough necessities. We had no underwear, beachwear, socks, shoes, tolietries, makeup, pajamas, clothes.....nothing at all. We were gone 7 days with no luggage and did not get the luggage until we returned to New Orleans. All of our flights were cancelled and we were required to pay 3 more hotel stays. When we get home and file the claim to replace the contents of our luggage for 6 people - we receive a message asking us to box up all of the items that we purchased and send them to spirit at our postage expense so they can sift through them and deem an appropriate refund. What the heck! We traveled with 2 guests and I cannot go and take the items we purchased from them for refund. We were never ever notified of such ridiculousness and now we are out over $3000 while they hide behind their desks and refuse to provide a contact number. They are the worst airline to ever fly!
I am writing to inform you of my horrible experience with Spirit Airlines and to also request a full refund of my airline ticket and additional costs. On my nonstop flight back from DFW Airport to New York on December 14, 2015 at 7:45 AM, it was cancelled without any type of notification. After I arrived at my gate, I was first told that the flight will be delayed for 30 minutes. About 45 minutes later, I was informed my flight has been cancelled. The representative that was assisting me at the DFW Airport was not friendly to me. She rudely told me that I only have two options.
Option 1: Take the flight tonight from DFW Airport to Detroit at 8:46 PM and arrive in Detroit at 12:17 AM. Then I am to wait a total of 6 hours overnight in the airport and then take the flight from Detroit to New York at 6:05 AM.
Option 2: Take the same flight tomorrow morning, same time and same flight.
I chose Option 1, because I needed to get back to work as soon as possible. I want to point out that these are ridiculous options for customers to endure for their optional flights. Spirit Airlines is requesting me, as a paying customer, to stay at the airport for over 12 hours before I can get on my first flight. No compensation or any type of hotel arrangements and meal were offered for sudden flight cancellation. Then, as a paying customer, I am arriving in Detroit past mid-night and I am to wait another 6 hours until I can take a flight back to New York. Again, no overnight hotel arrangements or any type of food compensation was offered for a paying customer. I paid for a nonstop flight during the daytime, and instead I am being forced to take two different flights and stay overnight at the airport with no hotel arrangements or even food or water compensation for this major inconvenience.
Due to my medical condition, I cannot stay at the airport for over 12 hours. Therefore, I had to get a taxi and return to my friend’s house to wait for my flight. A round trip to go back and forth cost me $150.00 of cab fare and I also had to spend additional $30.00 for food and beverage. Due to the abrupt cancellation, I have missed a full day of work and this has also affected my job performance attendance, due to missing work without notice.
Due to my dreadful experience with Spirit Airlines, I will be cancelling my next flight I have previously already booked. I demand a full refund for my next flight from New York to DWF Airport on January 30, 2016 to February 3,02016. I do not wish to fly with Spirit Airlines ever again.
Travelers beware! Traveled with Spirit airlines from LAX to Atlanta round trip for my wife and I. The purchase price for 2 people was $537 round trip total. Great price , Right? Well add on $55 each way for 1 Carriy on each way, that's an additional $220. Then add on another $15 each person, each way to pick a seat. Another $6o. That's $817 total. Was that a good deal? I don't think so. Compared to other airlines. Not good value at all! Really packed in sardine style. The seat do not recline. Although they offer a reclining seat for and additional $50. next time I will choose differently, pay less money, get a seat that reclines and a free coke
Some things are URGENT & REQUIRE IMMEDIATE ATTENTION; some things CANNOT BE HANDLED THROUGH AN AUTOMATED SYSTEM; most people have REASONABLE EXPECTATIONS from the "companies" they SPEND THEIR MONEY WITH. Your "company" obviously DOESN'T GIVE A **** ABOUT THEIR CUSTOMERS' NEEDS !!! I have been tossed from number to number & pressed option to option & left messages. Did speak to an actual person at your San Diego Baggage Claim Dept. (who, BTW, had very poor command of the English language) who could not even provide me with a number, address nor contact for your corporate offices. He could ONLY apologize profusely for the "INCONVENIENCE". My son had a reservation for a flight from ATL to LAX on 10/15/15, only to be held up (after his luggage was checked) at the security checkpoint - making him miss his flight. His option was a later flight into San Diego - 2-1/2 hrs from his destination ... talk about INCONVENIENCE ! His luggage was sent on the original flight to LAX. After a struggle getting transportation to Long Beach, CA (at some ungodly hour) he contacted LAX Baggage the morning of 10/16 & was informed that his luggage had been re-directed from there to SAN DIEGO .... Whyyyy - when LA was his original destination ??? Now we CANNOT get it back to LAX !!! Problem is he is there for his father's wake tonight & funeral tomorrow. The entire ordeal with SPIRIT has been a NIGHTMARE ! It is now almost 2:00 PM in Los Angeles .... & still NO luggage & NO point of contact to find out how to retrieve it. IS THIS ANY WAY TO RUN A BUSINESS ??? There is a lot of COMPENSATION that is due here and we will press this issue until it's RESOLVED. Thinking that it COULDN'T POSSIBLY be THAT bad & still be in business, we regret not needing the numerous complaints of others & unfortunately, did not see the BBB red alert for SPIRIT until today ! I have left my phone number at your headquarters' VM and my son has left his cell number with LAX Baggage and so far, with no return call nor follow-up to IMMEDIATELY resolve this dilemma, I can only say that FUNERALS CAN'T WAIT, SHAME ON SPIRIT & we WILL continue pursue COMPENSATION for this MESSY MISMANAGEMENT.
I ordered airline tickets on expedia from lasvegas to minneapolis,mn for my wife and the price said 123 but they charged me 173 also they charge 100 dollars for carryon and 100 dollars for checkin bags.I dont think this i right.
Their discount '$9 club' program. They 'autorenew' without any advanced notice, charging a non-refundable 69.95 on accounts used in the previous year. I never agreed to a 2nd year. There are many things a company can put in their fine print to take advantage of customers. This scheme is particularly egregious. They would not even prorate. This is a deceptive, malicious act on the part of Spirit Airlines. Spirit Airlines is most likely taking advantage of thousands of Americans who will not bother to take Spirit Airlines to court for a $70.00 charge on their account. Spirit claims that since this is in their fine print, credit card companies are not allowed to dispute the charge. Stay away from this deceitful company.
On August 10th, this airlines sent an email to my husband regarding a change in my daughters flight. He forwarded this to my daughter. When my daugter contacted them, they told her the flight was moved in their system and that in order to move it back they would have to charge her close to $300 to do so. Since we paid for the flight up front, we came to find out they also charged our card to move the filght in the first place.
My daugter did not change the flight, nor did we. This company took advantage of my daughter and extored additional funds. They have repeatedly told us that they would not refund or remiburse her. We booked this flight last minute to bring her out for a family event. To have this company pull such a dirty stunt in order to boost their fare is fraud.
They took advantage of an emotional situtaion and refused to correct this error. We would highly advise anyone thinking about using them, to immediately reconsider as they will get their competitors fare and then some from you one way or another.
Spirit Airlines Reviews
The airline's website offers a 2 month trial membership for $19.95 but I was charged for a yearly membership at a cost of $59.95, a cost of $40 more!
While attempting to book a flight through Spirit Airlines' website: www.spirit.com, I was offered a 2 month trial for their fare club at a rate of $19.95. It seemed like a great deal considering checked baggage for a round trip with this airline will cost you upwards of $60 in addition to your ticket.
As I completed the necessary fields to accept the trial, I was routed to a screen pre-filled with my personal details as I am a member of the airlines' no-cost Free Spirit program. The 2nd screen asked for my financial information which I provided then selected continue.
Instead of being signed up for the discounted trial, I was immediately charged for a full year's membership at the rate of $59.95 on my bank-issued debit card without warning.
I immediately attempted to modify the membership to reflect the desired duration time & correct cost. When this was not an option, I ended up cancelling the membership to try & reverse the escalated charge. I then reached out to the airline via their customer service line @1(801)401-2222 but got nothing but automated recordings no matter which option I selected. I also filed a complaint through the Contact us link on Spirit's website.
My concern is that the website is deceptive in its advertising practices if not downright false for this club membership trial. There was no box to select to agree to the charge amount or the duration just a button that said continue. There whole website design makes you press a button labeled continue to proceed to the next screen. The company's website conditions the user to press continue. The user is never given a box to mark to agree to the terms or warn you that purchase & ensuing charges are imminent as most every single website which handles financial financial transactions
We went on a 7 day cruise and all of our luggage was lost for our entire family. We were assured that our expenses would be covered if we bough necessities. We had no underwear, beachwear, socks, shoes, tolietries, makeup, pajamas, clothes.....nothing at all. We were gone 7 days with no luggage and did not get the luggage until we returned to New Orleans. All of our flights were cancelled and we were required to pay 3 more hotel stays. When we get home and file the claim to replace the contents of our luggage for 6 people - we receive a message asking us to box up all of the items that we purchased and send them to spirit at our postage expense so they can sift through them and deem an appropriate refund. What the heck! We traveled with 2 guests and I cannot go and take the items we purchased from them for refund. We were never ever notified of such ridiculousness and now we are out over $3000 while they hide behind their desks and refuse to provide a contact number. They are the worst airline to ever fly!
I am writing to inform you of my horrible experience with Spirit Airlines and to also request a full refund of my airline ticket and additional costs. On my nonstop flight back from DFW Airport to New York on December 14, 2015 at 7:45 AM, it was cancelled without any type of notification. After I arrived at my gate, I was first told that the flight will be delayed for 30 minutes. About 45 minutes later, I was informed my flight has been cancelled. The representative that was assisting me at the DFW Airport was not friendly to me. She rudely told me that I only have two options.
Option 1: Take the flight tonight from DFW Airport to Detroit at 8:46 PM and arrive in Detroit at 12:17 AM. Then I am to wait a total of 6 hours overnight in the airport and then take the flight from Detroit to New York at 6:05 AM.
Option 2: Take the same flight tomorrow morning, same time and same flight.
I chose Option 1, because I needed to get back to work as soon as possible. I want to point out that these are ridiculous options for customers to endure for their optional flights. Spirit Airlines is requesting me, as a paying customer, to stay at the airport for over 12 hours before I can get on my first flight. No compensation or any type of hotel arrangements and meal were offered for sudden flight cancellation. Then, as a paying customer, I am arriving in Detroit past mid-night and I am to wait another 6 hours until I can take a flight back to New York. Again, no overnight hotel arrangements or any type of food compensation was offered for a paying customer. I paid for a nonstop flight during the daytime, and instead I am being forced to take two different flights and stay overnight at the airport with no hotel arrangements or even food or water compensation for this major inconvenience.
Due to my medical condition, I cannot stay at the airport for over 12 hours. Therefore, I had to get a taxi and return to my friend’s house to wait for my flight. A round trip to go back and forth cost me $150.00 of cab fare and I also had to spend additional $30.00 for food and beverage. Due to the abrupt cancellation, I have missed a full day of work and this has also affected my job performance attendance, due to missing work without notice.
Due to my dreadful experience with Spirit Airlines, I will be cancelling my next flight I have previously already booked. I demand a full refund for my next flight from New York to DWF Airport on January 30, 2016 to February 3,02016. I do not wish to fly with Spirit Airlines ever again.
Travelers beware! Traveled with Spirit airlines from LAX to Atlanta round trip for my wife and I. The purchase price for 2 people was $537 round trip total. Great price , Right? Well add on $55 each way for 1 Carriy on each way, that's an additional $220. Then add on another $15 each person, each way to pick a seat. Another $6o. That's $817 total. Was that a good deal? I don't think so. Compared to other airlines. Not good value at all! Really packed in sardine style. The seat do not recline. Although they offer a reclining seat for and additional $50. next time I will choose differently, pay less money, get a seat that reclines and a free coke
Some things are URGENT & REQUIRE IMMEDIATE ATTENTION; some things CANNOT BE HANDLED THROUGH AN AUTOMATED SYSTEM; most people have REASONABLE EXPECTATIONS from the "companies" they SPEND THEIR MONEY WITH. Your "company" obviously DOESN'T GIVE A **** ABOUT THEIR CUSTOMERS' NEEDS !!! I have been tossed from number to number & pressed option to option & left messages. Did speak to an actual person at your San Diego Baggage Claim Dept. (who, BTW, had very poor command of the English language) who could not even provide me with a number, address nor contact for your corporate offices. He could ONLY apologize profusely for the "INCONVENIENCE". My son had a reservation for a flight from ATL to LAX on 10/15/15, only to be held up (after his luggage was checked) at the security checkpoint - making him miss his flight. His option was a later flight into San Diego - 2-1/2 hrs from his destination ... talk about INCONVENIENCE ! His luggage was sent on the original flight to LAX. After a struggle getting transportation to Long Beach, CA (at some ungodly hour) he contacted LAX Baggage the morning of 10/16 & was informed that his luggage had been re-directed from there to SAN DIEGO .... Whyyyy - when LA was his original destination ??? Now we CANNOT get it back to LAX !!! Problem is he is there for his father's wake tonight & funeral tomorrow. The entire ordeal with SPIRIT has been a NIGHTMARE ! It is now almost 2:00 PM in Los Angeles .... & still NO luggage & NO point of contact to find out how to retrieve it. IS THIS ANY WAY TO RUN A BUSINESS ??? There is a lot of COMPENSATION that is due here and we will press this issue until it's RESOLVED. Thinking that it COULDN'T POSSIBLY be THAT bad & still be in business, we regret not needing the numerous complaints of others & unfortunately, did not see the BBB red alert for SPIRIT until today ! I have left my phone number at your headquarters' VM and my son has left his cell number with LAX Baggage and so far, with no return call nor follow-up to IMMEDIATELY resolve this dilemma, I can only say that FUNERALS CAN'T WAIT, SHAME ON SPIRIT & we WILL continue pursue COMPENSATION for this MESSY MISMANAGEMENT.
I ordered airline tickets on expedia from lasvegas to minneapolis,mn for my wife and the price said 123 but they charged me 173 also they charge 100 dollars for carryon and 100 dollars for checkin bags.I dont think this i right.
Their discount '$9 club' program. They 'autorenew' without any advanced notice, charging a non-refundable 69.95 on accounts used in the previous year. I never agreed to a 2nd year. There are many things a company can put in their fine print to take advantage of customers. This scheme is particularly egregious. They would not even prorate. This is a deceptive, malicious act on the part of Spirit Airlines. Spirit Airlines is most likely taking advantage of thousands of Americans who will not bother to take Spirit Airlines to court for a $70.00 charge on their account. Spirit claims that since this is in their fine print, credit card companies are not allowed to dispute the charge. Stay away from this deceitful company.
On August 10th, this airlines sent an email to my husband regarding a change in my daughters flight. He forwarded this to my daughter. When my daugter contacted them, they told her the flight was moved in their system and that in order to move it back they would have to charge her close to $300 to do so. Since we paid for the flight up front, we came to find out they also charged our card to move the filght in the first place.
My daugter did not change the flight, nor did we. This company took advantage of my daughter and extored additional funds. They have repeatedly told us that they would not refund or remiburse her. We booked this flight last minute to bring her out for a family event. To have this company pull such a dirty stunt in order to boost their fare is fraud.
They took advantage of an emotional situtaion and refused to correct this error. We would highly advise anyone thinking about using them, to immediately reconsider as they will get their competitors fare and then some from you one way or another.