Spencers TV And Appliance, Worst customer service, Rude and disrespectful Mesa Arizona
In February, I went to Spencer's TV and appliance at the request of many people living in the Condo area where I bought my first home. They, the people working for the Condo company said that there would be preferential treatment if I sought out "Keith" for help in my purchase. So I went there and Keith helped me pick out washer, dryer and refridgerator. I never had his FULL attention since some neighbors came in and he had to carry on a conversation with them too. He so willingly and politely filled out my rebate cards for me and told me how nice it was that he do that. I had told him that I lived on the THIRD floor of the condo community for my delivery and repeated myself many times, I have a witness for this too. He was telling me that my fridge would fit in my condo and that it would be delivered on Friday and I would get a confirmation call. On friday I got the call and they said that they had my delivery and I heard only ONE person was going to come out! I said that was strange since I live on the third floor, they told me that it was a first floor delivery! Keith himself called me back and told me that I NEVER told him that I lived on the third floor! I told him that I has said that I lived on the third floor but maybe he didn't hear me since he was busy helping his old neighbor get a range for his mother in law. He seemed to attend to me once he realized that I FORGET NOTHING! So my appliances were delivered to the first floor at 10AM and I was told that I would need to wait for the two man crew to get it up the stairs. At 7PM the two man crew showed up and were completely nice. They delivered my washer/dryer but couldn't get the fridge up the stairs. I told them that Keith told me it would fit, they measured and said that NO it would not fit and to call tomorrow and someone would pick up the fridge I bought and that a new smaller something like a college fridge would have to do. Rather than call Keith, my family felt SO BAD that the next day, my father, 82 year old GRANDFATHER, cousin, and friend got it up and into my home.
To top it off, I never got my fridge rebate! I did call the store and told them that I was unhappy with the treatment I recieved and they told me that they would resend it but that rebate companys screw up all the time. I went to the store and the gentleman who helped me was very nice. He quickly went to the back of the store near the end of filing out the paperwork and saw my signature and said that "I must have been a dental assistant" I looked on his computer and there was nothing about my occupation. I realized that when he had gone in the back office, Keith, whom I DID tell what my job was, had told him what I did. Keith was in the back office HIDING from me.
Needless to say I have not recieved the second rebate that they sent in and Amana has never heard of me. I will keep you posted on this situation. BE VERY LEARY OF KEITH!! He is boasted as a top seller, but he is nothing more that a cheap selling w***e who wants your business but will do none of the follow through to ensure a happy customer. I have seen better customer care at the DMV! Please, if you are hoping to get quality care and great customer service GO TO ANOTHER STORE! A new one opened up and has taken a lot of their business, it's on the 202 and Williams Field!
On February 12th through the 14th, I kept receiving popups on Arizona Central website. The advertisement was Whirlpool washer and dryer for $379 each AND a picture of an Amanna Side-by-Side Regrigerator for $449 for the President's day sale.I called on February 14th at approximately 09:30 (am) to the Arrowhead Showroom to ask about the refrigerator. The salesperson stated they did carry Amannas. I told him I saw it on the internet under Arizona Central.
The salesperson took my telephone number and but did not return my call. I then checked the internet and the popup was taken off. I called Spencer's back and was told that they were all sold out. The sales person on the second call asked if I wanted a top freezer and I said NO! They never had Amannas in the first place. I told the salesperson I would contact BBB and hung up.
Spencer's TV & Appliance Bait & Switch Lying Refused to Make Things Right, ZERO Customer Service, This Business Has Gone Downhill at a steep decline Mesa Arizona
We have purchased a few appliances at Spencer's in the past with no major problems, so we were stunned at our experience of the past 2 weeks. We visited the store three times while shopping for a new range. Each time a different salesman showed us the same models of white glass-top ranges, which is what we wanted. The third time on January 25, 2006, we dealt with Jeremy and selected a Maytag range. He did not come down on the price but we did get him to include the cord. They loaded the box into our truck and we drove home. Once we unloaded it, we opened it and found the top was gray and had different features than the one we bought. We immediately called the store, but Jeremy was not available so we had to deal with someone else. They told us the one we received was the wrong model number and would have one delivered on January 30, but they would not give us the correct model number.
We went in the next day, and they then told us the model number was right but the one we received had been boxed wrong. We did our own research and Maytag web site showed the one in the box did match the model number but the one we had selected was not on the site. Spencer's insisted the model we wanted would be delivered to us, but on January 31, not January 30 as originally promised.
On January 30, Jeremy left us a message saying he got a note in his box saying we came in and chose a different range. We called him to explain that we didn't choose a different one, but that we were given the wrong one to begin with. He said that the right one was not coming the next day, but he "hoped" it would be on the truck that came in on February 3. This was the third date they'd told us and 1 1/2 weeks since we'd made the purchase.
On February 3, we called to make sure our range came in on the truck. We were told it didn't and that they'd been in touch with their Maytag rep and that our model was no longer being made. We could not understand why it took them 1 1/2 weeks to tell us this when we could figure it out from the internet. Instead they chose to string us along for 1 1/2 weeks, and meanwhile we had no range to use.
We went into the store to see what our other options were. They refused to give us anything comparable for even close to the same price. They offered to give us the floor model of the one we wanted for the SAME price of what we had laready paid. The floor model was scratched and chipped, it was an old model that hadn't been manufactured for at least a year, and the fact that it was a floor modelnot even close to new. We had paid over $800 and when we pointed this out, they offered to only take off $25. They made it clear they were not interested in our business and that they were all about sales, not customer service, so we asked for refund and said we'd buy somewhere else. Jeremy said they would not refund us without getting back the wrong range so we asked when they could come pick it up. He said they couldn't pick it up until February 4 and that he'd have to charge us a $30 delivery fee to pick it up. We could not believe what we were hearing. They wanted to charge us to pick up the wrong range they had given us? Why would we pay to correct their error? We demanded a refund and said we were not paying a delivery fee. We had requested to speak with a manager this whole time, but he was very minimally involved. Instead, Jeremy just rudely said, "Gimme your card," and appeared to process the refund, but it still hasn't shown up in our bank account. We were never offered any apology or compensation for our two weeks of stress and hassle.
We are still in shock of how poorly we were treated, given the runaround, and that they didn't care about our business or trying to satisfy us. If you like salesmen who are all about sales then don't care about you once they have your money, continue to shop there. If you care about customer service, integrity, and fair service, stay far away from Spencer's.
Spencers TV & Appliance Reviews
Spencers TV And Appliance, Worst customer service, Rude and disrespectful Mesa Arizona
In February, I went to Spencer's TV and appliance at the request of many people living in the Condo area where I bought my first home. They, the people working for the Condo company said that there would be preferential treatment if I sought out "Keith" for help in my purchase. So I went there and Keith helped me pick out washer, dryer and refridgerator. I never had his FULL attention since some neighbors came in and he had to carry on a conversation with them too. He so willingly and politely filled out my rebate cards for me and told me how nice it was that he do that. I had told him that I lived on the THIRD floor of the condo community for my delivery and repeated myself many times, I have a witness for this too. He was telling me that my fridge would fit in my condo and that it would be delivered on Friday and I would get a confirmation call. On friday I got the call and they said that they had my delivery and I heard only ONE person was going to come out! I said that was strange since I live on the third floor, they told me that it was a first floor delivery! Keith himself called me back and told me that I NEVER told him that I lived on the third floor! I told him that I has said that I lived on the third floor but maybe he didn't hear me since he was busy helping his old neighbor get a range for his mother in law. He seemed to attend to me once he realized that I FORGET NOTHING! So my appliances were delivered to the first floor at 10AM and I was told that I would need to wait for the two man crew to get it up the stairs. At 7PM the two man crew showed up and were completely nice. They delivered my washer/dryer but couldn't get the fridge up the stairs. I told them that Keith told me it would fit, they measured and said that NO it would not fit and to call tomorrow and someone would pick up the fridge I bought and that a new smaller something like a college fridge would have to do. Rather than call Keith, my family felt SO BAD that the next day, my father, 82 year old GRANDFATHER, cousin, and friend got it up and into my home.
To top it off, I never got my fridge rebate! I did call the store and told them that I was unhappy with the treatment I recieved and they told me that they would resend it but that rebate companys screw up all the time. I went to the store and the gentleman who helped me was very nice. He quickly went to the back of the store near the end of filing out the paperwork and saw my signature and said that "I must have been a dental assistant" I looked on his computer and there was nothing about my occupation. I realized that when he had gone in the back office, Keith, whom I DID tell what my job was, had told him what I did. Keith was in the back office HIDING from me.
Needless to say I have not recieved the second rebate that they sent in and Amana has never heard of me. I will keep you posted on this situation. BE VERY LEARY OF KEITH!! He is boasted as a top seller, but he is nothing more that a cheap selling w***e who wants your business but will do none of the follow through to ensure a happy customer. I have seen better customer care at the DMV! Please, if you are hoping to get quality care and great customer service GO TO ANOTHER STORE! A new one opened up and has taken a lot of their business, it's on the 202 and Williams Field!
On February 12th through the 14th, I kept receiving popups on Arizona Central website. The advertisement was Whirlpool washer and dryer for $379 each AND a picture of an Amanna Side-by-Side Regrigerator for $449 for the President's day sale.I called on February 14th at approximately 09:30 (am) to the Arrowhead Showroom to ask about the refrigerator. The salesperson stated they did carry Amannas. I told him I saw it on the internet under Arizona Central.
The salesperson took my telephone number and but did not return my call. I then checked the internet and the popup was taken off. I called Spencer's back and was told that they were all sold out. The sales person on the second call asked if I wanted a top freezer and I said NO! They never had Amannas in the first place. I told the salesperson I would contact BBB and hung up.
Spencer's TV & Appliance Bait & Switch Lying Refused to Make Things Right, ZERO Customer Service, This Business Has Gone Downhill at a steep decline Mesa Arizona
We have purchased a few appliances at Spencer's in the past with no major problems, so we were stunned at our experience of the past 2 weeks. We visited the store three times while shopping for a new range. Each time a different salesman showed us the same models of white glass-top ranges, which is what we wanted. The third time on January 25, 2006, we dealt with Jeremy and selected a Maytag range. He did not come down on the price but we did get him to include the cord. They loaded the box into our truck and we drove home. Once we unloaded it, we opened it and found the top was gray and had different features than the one we bought. We immediately called the store, but Jeremy was not available so we had to deal with someone else. They told us the one we received was the wrong model number and would have one delivered on January 30, but they would not give us the correct model number.
We went in the next day, and they then told us the model number was right but the one we received had been boxed wrong. We did our own research and Maytag web site showed the one in the box did match the model number but the one we had selected was not on the site. Spencer's insisted the model we wanted would be delivered to us, but on January 31, not January 30 as originally promised.
On January 30, Jeremy left us a message saying he got a note in his box saying we came in and chose a different range. We called him to explain that we didn't choose a different one, but that we were given the wrong one to begin with. He said that the right one was not coming the next day, but he "hoped" it would be on the truck that came in on February 3. This was the third date they'd told us and 1 1/2 weeks since we'd made the purchase.
On February 3, we called to make sure our range came in on the truck. We were told it didn't and that they'd been in touch with their Maytag rep and that our model was no longer being made. We could not understand why it took them 1 1/2 weeks to tell us this when we could figure it out from the internet. Instead they chose to string us along for 1 1/2 weeks, and meanwhile we had no range to use.
We went into the store to see what our other options were. They refused to give us anything comparable for even close to the same price. They offered to give us the floor model of the one we wanted for the SAME price of what we had laready paid. The floor model was scratched and chipped, it was an old model that hadn't been manufactured for at least a year, and the fact that it was a floor modelnot even close to new. We had paid over $800 and when we pointed this out, they offered to only take off $25. They made it clear they were not interested in our business and that they were all about sales, not customer service, so we asked for refund and said we'd buy somewhere else. Jeremy said they would not refund us without getting back the wrong range so we asked when they could come pick it up. He said they couldn't pick it up until February 4 and that he'd have to charge us a $30 delivery fee to pick it up. We could not believe what we were hearing. They wanted to charge us to pick up the wrong range they had given us? Why would we pay to correct their error? We demanded a refund and said we were not paying a delivery fee. We had requested to speak with a manager this whole time, but he was very minimally involved. Instead, Jeremy just rudely said, "Gimme your card," and appeared to process the refund, but it still hasn't shown up in our bank account. We were never offered any apology or compensation for our two weeks of stress and hassle.
We are still in shock of how poorly we were treated, given the runaround, and that they didn't care about our business or trying to satisfy us. If you like salesmen who are all about sales then don't care about you once they have your money, continue to shop there. If you care about customer service, integrity, and fair service, stay far away from Spencer's.