Have been a customer since February 2012. Service has been better than dial-up but certainly not high speed. In October of 2017 we were not able to connect for the umteenth time and I called as to what the issue was. Our payments are all on time and come directly out of our account. The rep apologized and clicked a few buttons after the obligatory unplug unit, wait, plug back in...is it any better? Well no. We were without internet for several days. Finally after a few other calls it was "fixed."
Within a week, I needed to call again. All of our computers, ipad and smart phones could not see any wi-fi connection. In November I began to research alternate providers. I called SpeedConnect and told them that if they could not correct I would be looking elsewhere else. Also asked if I would be compensated for all time not connected. They would take under advisement. I'd have to request it.
In December I paid my bill by the 10th and then on the 21st found another company for my internet. I called SpeedConnect to disconnect and was told that I'd have to pay $150 for disconnection fee. (2 year contract) I did not do a contract that I was aware of and was told that when I upgraded to higher data that "renewed" a contract. I would be one and half months away from date. I did not sign anything and was not only annoyed but incenses as I'd paid ahead and was still stung for additional fee.
I was told to email the accounts manager as the rep in Frankenmuth was not authorized to make any corrections. I did and called, but he was on vacation. I received a "To Whom it May Concern" email that I now had a reference number. I called again and asked what was going on.... Was told that because I did not have anyone out to my home to fix the problem, I would need to pay the fee. I told him that they would "fix" it from the office. No one volunteered to make a home call.
I then got a call that said if I returned the router to the local drop off place, that I would be set and not liable for the additonal fee. I immediately returned the router and within the month received a bill for $150. I made another call and email and thought the issue was resolved. Today, I find that I've been turned over to a collection agency.
I am 70 and husband is 77. We were loyal customers and have not made an issue of poor service until we had little to no service. I feel that SpeedConnect is running a scam. Each time I've called there has been a robo message indicating areas that were temporarilly not functioning. Now I go to the website and it appears as though SpeedConnect is leaving Michigan and all bills are now to be paid to a bank in Indiana. What is going on?
The message that says for security, this phone call may be recorded....well now they don't seem to have any records for me. Convenient.
I got the $29.95 promotional deal. Was pro rated $27 for the first 11 days of service. If I'm charged $29.95 for a whole month, why am I paying $27 for just 11 days of service? Come to find out, the woman who signed me up at the Davenport, Iowa location put me under the wrong promotional deal. Of course, it was more expensive than the deal I signed up for, therefore the pro rated amount was more than it should have been. After having internet for 2 weeks it suddenly stopped working, and was told it would take 2 weeks for a tech to come fix it. I decided to just cancel my service. I was told I would be reimbursed in 3-5 business days after they came to pick the equipment up. It's been a week and still no refund so I called to see what the hold up was. First off, the person who said they would submit the request for the refund failed to do so. And now they are saying they don't reimburse money for 'no contract' accounts, so it has to be approved to actually be able to give me a refund. How can you not give me my money back when you over charged me in the first place??? You pretty much stole money from me.
SpeedConnect Reviews
Have been a customer since February 2012. Service has been better than dial-up but certainly not high speed. In October of 2017 we were not able to connect for the umteenth time and I called as to what the issue was. Our payments are all on time and come directly out of our account. The rep apologized and clicked a few buttons after the obligatory unplug unit, wait, plug back in...is it any better? Well no. We were without internet for several days. Finally after a few other calls it was "fixed."
Within a week, I needed to call again. All of our computers, ipad and smart phones could not see any wi-fi connection. In November I began to research alternate providers. I called SpeedConnect and told them that if they could not correct I would be looking elsewhere else. Also asked if I would be compensated for all time not connected. They would take under advisement. I'd have to request it.
In December I paid my bill by the 10th and then on the 21st found another company for my internet. I called SpeedConnect to disconnect and was told that I'd have to pay $150 for disconnection fee. (2 year contract) I did not do a contract that I was aware of and was told that when I upgraded to higher data that "renewed" a contract. I would be one and half months away from date. I did not sign anything and was not only annoyed but incenses as I'd paid ahead and was still stung for additional fee.
I was told to email the accounts manager as the rep in Frankenmuth was not authorized to make any corrections. I did and called, but he was on vacation. I received a "To Whom it May Concern" email that I now had a reference number. I called again and asked what was going on.... Was told that because I did not have anyone out to my home to fix the problem, I would need to pay the fee. I told him that they would "fix" it from the office. No one volunteered to make a home call.
I then got a call that said if I returned the router to the local drop off place, that I would be set and not liable for the additonal fee. I immediately returned the router and within the month received a bill for $150. I made another call and email and thought the issue was resolved. Today, I find that I've been turned over to a collection agency.
I am 70 and husband is 77. We were loyal customers and have not made an issue of poor service until we had little to no service. I feel that SpeedConnect is running a scam. Each time I've called there has been a robo message indicating areas that were temporarilly not functioning. Now I go to the website and it appears as though SpeedConnect is leaving Michigan and all bills are now to be paid to a bank in Indiana. What is going on?
The message that says for security, this phone call may be recorded....well now they don't seem to have any records for me. Convenient.
I got the $29.95 promotional deal. Was pro rated $27 for the first 11 days of service. If I'm charged $29.95 for a whole month, why am I paying $27 for just 11 days of service? Come to find out, the woman who signed me up at the Davenport, Iowa location put me under the wrong promotional deal. Of course, it was more expensive than the deal I signed up for, therefore the pro rated amount was more than it should have been. After having internet for 2 weeks it suddenly stopped working, and was told it would take 2 weeks for a tech to come fix it. I decided to just cancel my service. I was told I would be reimbursed in 3-5 business days after they came to pick the equipment up. It's been a week and still no refund so I called to see what the hold up was. First off, the person who said they would submit the request for the refund failed to do so. And now they are saying they don't reimburse money for 'no contract' accounts, so it has to be approved to actually be able to give me a refund. How can you not give me my money back when you over charged me in the first place??? You pretty much stole money from me.