Sometimes you just have to speak up to the monopolies that control our utilities and therfore our lives.About 9 days ago our phone system (landline) suddenly quit providing any caller i.d.It was a voice, caller i.d. system and suddenly all it would do is print on the screen 'incoming call'. Like all of you we get a ton of spam type calls and also have people we'd rather not talk to. I phoned Spectrum, our provider, and was told that our caller i.d. was indeed turned on and that the problem had to be on our end of things. We had little choice then but to believe them and so then set about to rechecking all our phone settings, unplug the 3 units
plug them back in, buy new batteries, recharge them for 7 hours and retry. All to no avail.
Then we bought a new phone system which we recieved today. Did it work? No, same problem. It just says 'incoming call' and nothing else.
I called 'Spectrum' again and spoke with a young man who totally agreed with me that it had to be on their end and not mine.
I won't mention his name here because I honestly don't trust Spectrum to not punish him in some way even though he was helpful,knowlegable, and in every way proffesional.
At this point I had spent 4 days and more money than we can afford to try to fix this problem.
When I told this gentlemans supervisor named Jacob That I expected his company to reimburse us for the cost of the new phones, I was told that it was against policy. He said it was also 'against policy' for him to tell me his full name. You know that when this person is talking to a big money client he doesn't say " I'm so sorry Mr. Big Bucks but I can't reveal my full name to you". Thats ludicrous.
Anyway, after 4 staight days of my time, and money we could not afford to spend to replace the phone system,I was told that there would be no compensation for my time and money.
We have been customers of Spectrum for well over a decade, never once even late on on a payment, and yet I was treated like I was nothing more than a nuisance.
We are talking about $51.16 here. Compare that to the thousands of dollars we have paid them over the last 10 years.
I fully expect that when 'Jacob' at Spectrum reads this he will try to retaliate against us by either cutting our service or who knows. Should that happen I will for sure leave an update here. They seem to think that they can do anything they want. Thats why i say 'do not do business with these arrogant people if you have choice.
Sometimes you just have to speak up to the monopolies that control our utilities and therfore our lives.About 9 days ago our phone system (landline) suddenly quit providing any caller i.d.It was a voice, caller i.d. system and suddenly all it would do is print on the screen 'incoming call'. Like all of you we get a ton of spam type calls and also have people we'd rather not talk to. I phoned Spectrum, our provider, and was told that our caller i.d. was indeed turned on and that the problem had to be on our end of things. We had little choice then but to believe them and so then set about to rechecking all our phone settings, unplug the 3 units
plug them back in, buy new batteries, recharge them for 7 hours and retry. All to no avail.
Then we bought a new phone system which we recieved today. Did it work? No, same problem. It just says 'incoming call' and nothing else.
I called 'Spectrum' again and spoke with a young man who totally agreed with me that it had to be on their end and not mine.
I won't mention his name here because I honestly don't trust Spectrum to not punish him in some way even though he was helpful,knowlegable, and in every way proffesional.
At this point I had spent 4 days and more money than we can afford to try to fix this problem.
When I told this gentlemans supervisor named Jacob That I expected his company to reimburse us for the cost of the new phones, I was told that it was against policy. He said it was also 'against policy' for him to tell me his full name. You know that when this person is talking to a big money client he doesn't say " I'm so sorry Mr. Big Bucks but I can't reveal my full name to you". Thats ludicrous.
Anyway, after 4 staight days of my time, and money we could not afford to spend to replace the phone system,I was told that there would be no compensation for my time and money.
We have been customers of Spectrum for well over a decade, never once even late on on a payment, and yet I was treated like I was nothing more than a nuisance.
We are talking about $51.16 here. Compare that to the thousands of dollars we have paid them over the last 10 years.
I fully expect that when 'Jacob' at Spectrum reads this he will try to retaliate against us by either cutting our service or who knows. Should that happen I will for sure leave an update here. They seem to think that they can do anything they want. Thats why i say 'do not do business with these arrogant people if you have choice.
I went to my uncles house from 09/01-09/09 and the entire time your internet was out, not only did he call you guys several times to come out and fix this issue we heard every excuse under the sun why they cant come out or charge him over $100 to send someone to fix your junk today the internet is still not working for your guys to say well our box must be bad. (well no sh*t), what is he paying you for top dollar being taken advantage of as senior citizen with no internet.
You people used to be so great when you were Brighthouse and now you were bought out by these crooked corporate giants everything went downhill. Stay away from this company they are a scam I can't wait till AT&T installs in my area you will be out the same day
Spectrum charges $20 for a declined credit card transaction. I'm baffled. They're the first business in my 42 years of doing business where I've seen such a thing. I'm honestly aghast, and can hardly believe this. Someone pinch me, please, is this what corporate America has become? It costs them nothing, denoting the differences between a returned check, vs a declined credit or debit card payment.
On my spectrum.net account details page they call it a returned payment fee, but itemized elsewhere they call it a declined payment, declined being the correct terminology. This has happened to me on two occasions, two months in a row. Upon calling in the first time, after an hour of convincing them it was a ripoff, they removed the charge. On the second month, they said it was impossible.
I keep thinking I am missing something? Has this happened to anyone else? They insist this is their policy, for all declined payments, so if my credit card provider flags my account and prevents the card from being used, all circumstance comletely beyond my control, then I have to pay for that? Well, that is what it seems.
It is my view, SPECTRUM is ripping people off, and I have it all on tape. I asked every imaginable question to make sure it wasn't some sort of a glitch or that I wasn't understaning incorrectly. They are also claiming on tape, that the credit card provider has given them a reason code 521, which is non sufficient funds. In my experience in accepting credit cards in the past, they will sometimes give reason codes, but never did I see an NSF. Did I blink and the industry changed overnight like this? Is SPECTRUM giving me proper information? Are they really charging people for simply having their credit and debit cards declined? Someone please tell me I'm wrong.
My billing cycle ended on 4/17. I cancelled all services and returned equipment on 4/21. On 5/24, I received my final statement for $144.67 (nothing past due).
On May 2, I discovered I could no longer use my Spectrum mobile service to complete phone calls or text messages. When I logged in online, the account no longer listed my device or phone number as active.
It turns out Spectrum allowed someone to port my phone number without my knowledge or authorization. I contacted the company on several occasions on the night of the incident, but agents informed me the company had no idea who stole the number or what company now has the number.
The following day I visited a Spectrum location. The representative claimed the blame for the unauthorized access to my account falls on me. He cited his 20 years of experience told him so. Since my number was compromised, identity thieves use my phone number to access sensitive accounts by receiving text verifications. I'm also without a phone number to report the issues promptly.
I filed complaints with the attorney general, the FCC, the BBB, and other institutions, who informed me Spectrum must resolve the issue. However, all attempts to resolve the theft cordially quickly deteriorate. Spectrum treats customers in need as a nuisance, and I doubt government intervention will resolve the issues.
The employees are often arrogant, negligent, out-of-touch with their duties, lack product knowledge, get defensive, lack empathy, and seem entirely disinterested in the process. It's frustrating to have your identity compromised, and dealing with the aloof response from companies you've supported for years makes things worse.
It's also tedious spending hours on hold, especially when the recorded message continually states the customers' security is the utmost concern.
DO NOT USE SPECTRUM FOR YOUR CELL SERVICE!! IT MAY BE A FEW BUCKS CHEAPER BUT NOT WORTH IT. We ordered 2 cell phones over the phone, received our phones in the mail, took our phones to the local Spectrum Store @ 16434 Beach Blvd., Westminster, CA to get phones activated. A couple of weeks later, we receive a package that I signed for, no label saying it is from Spectrum and address to my husband so I took it to him in his office.
I have been going thru breast cancer and he has been working from home while taking care of me, my dad is sick in nursing home, my brother had a major stroke and is in a nursing home, so we have been very overwhelmed and the box was not opened immediately because we didn't order anything, then we received our first Spectrum bill .
It was abnormally high so when we called they said that we were sent another phone in the mail so we opened the box and sure enough there was another cell phone so I immediately took it to the Spectrum store to return the unopened box and to my dismay they told me it was too late to return, we received it in January.....
so I explained that we never ordered a 3rd phone, obviously, the phone was never opened....... I asked to speak to a manager so had to come back the NEXT day, which I did, and he was very rude and said it is out of his hands because the transaction was done online and the Spectrum employees that take orders do this to meet their quotas for commissions, etc.......
We have been trying to speak to a Manager and keep being told a manager will call us but still no phone call from managers so I am having to resort to filing complaints online which will include a complaint with the Federal Communications Commission. **Also, we switched from T-Mobile (big mistake), so I had an IphoneX they said they would give us a $240 credit for, but it had a cracked screen, so I paid my $100 deductible to get a new phone so we could do the trade in, but when we tried to do the trade in Spectrum would not honor, so I had to sell at an online site for $180 instead!
Also, when I was waiting to speak to a manager at the store, there was a gentleman sitting next to me on his cell phone speaking to customer service and he was complaining about almost the identical problems we were having!!! Spectrum Mobile is the WORST!!!!!!
Since the minute the Spectrum salesman walked through my door I have had nothing but problems.
First, they promised a DVR that was not sent. The price was more than promised. If only that were the only issues.
I had it, "professionally installed".
When they came they told me all the things they can't do. I was at work or I would've installed it myself. Had I known how incompetent these people would be, I never would've let them in the door.
First they said it was too complicated to keep a device connected to our outside antenna. They literally disconnected the coaxial cable that went to it when they did not need to. In fact they disconnected it in two places. When they disconnected the modem I had from AT&T, they did not reconnect any of the cables. In fact the only place the ethernet cables were disconnected were from the devices. It was apparently far too much for their brains to reconnect them to the new modem.
In doing this they unplugged multiple cables and wires from the back of my PC. There was no need to even touch the PC. I had video from an events I had filmed processing. A hard drive I had purchased recently was working fine until they did whatever it was they felt they had to do to my PC. If you ever have spectrum or any cable company enter your home, make sure they do not touch any of your computer equipment unless you are present.
So, my next step was to go get the DVR that I was promised that I did not receive. We first opted for the cloud DVR which has more glitches than anything I've seen on any device in 20 years. I was told by the salesman it would be much more convenient if I drove myself and picked up the DVR. My name is not the top one on the account so when we got the cloud DVR I was at it as someone who could make decisions. When I went to pick up the physical DVR after 1/2 hour drive due to an event in the area, I was told they wouldn't help me because my name was not an authorized name on the account. This was despite the fact we had spent over an hour trying to get the janky cloud DVR on our account where they insisted that I get put on as an authorized user. I was an authorized user more than 24 hours before coming into this office and being treated like a piece of garbage.
Since the minute the Spectrum salesman walked through my door I have had nothing but problems.
First, they promised a DVR that was not sent. The price was more than promised. If only that were the only issues.
I had it, "professionally installed".
When they came they told me all the things they can't do. I was at work or I would've installed it myself. Had I known how incompetent these people would be, I never would've let them in the door.
First they said it was too complicated to keep a device connected to our outside antenna. They literally disconnected the coaxial cable that went to it when they did not need to. In fact they disconnected it in two places. When they disconnected the modem I had from AT&T, they did not reconnect any of the cables. In fact the only place the ethernet cables were disconnected were from the devices. It was apparently far too much for their brains to reconnect them to the new modem.
In doing this they unplugged multiple cables and wires from the back of my PC. There was no need to even touch the PC. I had video from an events I had filmed processing. A hard drive I had purchased recently was working fine until they did whatever it was they felt they had to do to my PC. If you ever have spectrum or any cable company enter your home, make sure they do not touch any of your computer equipment unless you are present.
So, my next step was to go get the DVR that I was promised that I did not receive. We first opted for the cloud DVR which has more glitches than anything I've seen on any device in 20 years. I was told by the salesman it would be much more convenient if I drove myself and picked up the DVR. My name is not the top one on the account so when we got the cloud DVR I was at it as someone who could make decisions. When I went to pick up the physical DVR after 1/2 hour drive due to an event in the area, I was told they wouldn't help me because my name was not an authorized name on the account. This was despite the fact we had spent over an hour trying to get the janky cloud DVR on our account where they insisted that I get put on as an authorized user. I was an authorized user more than 24 hours before coming into this office and being treated like a piece of garbage.
It took me several hours to get my computer up and running again after the clowns that installed our cable disconnected the HDMI cord from the back of my computer and the network cable. Whatever else they did caused a clicking in my brand-new hard drive.
I called spectrum support and they promised they would take care of the issue. They sent someone out who spent five minutes in our home and said they were going to speak to the technicians. The case was subsequently closed because after a thorough investigation of five minutes they found that the technician said they didn't do it. Not a single person with technical expertise as I've actually been to my home. The investigation was simply them trying to cover their ass. There was no legitimate investigation whatsoever.
If you are ever in the market for new cable service, I would suggest anything but spectrum. Their cable service is not as good as the average streaming service. I was supposed to be getting two months of the cable for free and that did not happen either. I guess I just need to be stuck with their Internet and go with virtually any streaming service aside from them. Literally every other service I have ever tried has 10 times the cloud DVR with no glitches.
So in conclusion, Spectrum has terrible customer service, no technical expertise, and virtually no one working for them that is a professional. At least their product sucks.
This company has been fraudulently taking money out of my bank account for months. I have tried contacting them for three weeks. I keep getting transferred over to someone else. I went to the spectrum store and they said they could not help me and to call billing. My bills are paid on time every month and they keep charging “insufficient fees” many times a month.
When I called they said they had no trouble receiving my payments every month. I decided to cancel my services and did enroll from auto pay and they charged my account again. Spectrum needs to be s**t down. Absolutely terrible service. Also placed a complaint with the better Business bureau. United States
I have had nothing but problems with spectrum they allow there reps to be false and misleading they will charge you and not even let you know they are charging you till its too late every time i call there incompetant reps tell you different stories if there is a class action i want to join i have reported them to the bbb many times for cable internet and phone
Here is the thing. When we bought the phone the lady at the desk told us when we bought the phone it is ours, and we bought it outright. She did not bother to tell us about the monthy fee that was tacked on to using the phone service. At any rate, we couldnt afford the monthy bill, and the sim card stopped working. Lo and behold for the past few months spectrum has been charging a fee on a product we no longer use. I got a hold of someone from spectrum on the phone and tried to cancel it. They told me it would be a fee to cancel the services. I was angry. I was not told any of this, and even if their website mentions it in fine print the lady at the counter told us a different story. There isnt much we can do about it, except when its time to pay the internet bill always always always pay in cash.
Before I retired I made three appointments for installation. The first was a no-show. The second said he needed a tech to check underground wiring and wasn't qualified to proceed . I asked why that was not taken into consideration when first making my appointment? The third appointment also was not qualified to install the wiring. These 3 days were 3 wasted vacation days from work before I retired.
Today was my fourth appointment and I repeated myself several times when making the appointment that I needed a tech to wire underground since I've never had Time Warner or Spectrum previously. Wouldn't you know it? Another day shot because the person sent today is not qualified to install the underground cable. One would think it's commonsense to ask questions to avoid this problem when writing up the order. I'm going on 72 years of age and had to move furniture so heavy that two people can hardly move it. I purchased sliders and the weight of all of the furniture I had to move to prepare, as per Spectrum's instructions, broke. Now they are gone and I'm left with a possibly hernia when replacing all moved furniture. I give up with Spectrum and have heard many similar stories.
The constant barrage of TV ads, which claim Charter/Spectrum cable and internet services have no taxes or hidden fees, IS A COMPLETE AND TOTAL LIE!!! THEIR ADS ARE COMPLETELY FRAUDULENT, AND I HAVE NO IDEA HOW THEY GET AWAY WITH IT ???!!!
I just enrolled in the Spectrum tv/internet bundle package, which is SUPPOSED to cost $119/month. Want to know what my actual cost is? $174/month !!! That's right, $55/month higher than the package I supposedly signed up for ! Why? HIDDEN TAXES AND FEES !!! Spectrum is all about hidden taxes and fees!
First of all, there is a $16/month charge for the remote control - $16 a month for the remote! You can't even use their tv service without the remote, so it's not like its optional. So there is ONE hidden fee right there. Then, there is the $17/month charge for the FREE over-the-air TV channels. Let me repeat that, $17/month for FREE TV CHANNELS. Even if Spectrum allegedly has to pay a small fee to broadcast these: These channels are supposed to be included in their TV package. So again, they are charging "extra" for channels, that I am already paying for, when I agreed to the $119 TV package. So there's TWO hidden fees. And, they charge $5/month for Wi-Fi Internet service. What internet services ISN'T Wi-Fi these days? Yet, Spectrum charges an additional $5 for the "privilege" of Wi-Fi Internet (as opposed to what, dial-up?). So there is THREE hidden charges.
As if all that wasn't bad and deceptive enough, they also tack on even more money to each month's bill for (get ready for it) ...TAXES AND FEES !!!!!!!!!!!! That's right, the very thing they CLAIM in their TV ads that they DON'T CHARGE FOR, appear on my monthly bill every single month !!! What liars !!!!!!!!! I honestly don't know how they get away with this ??? The only reason I didn't cancel, is the apartment complex I just moved into, doesn't allow satellite dishes. So I'm stuck with them for one year, anyway.
Still, I used to think there were truth in advertising laws in this country. Apparently not. Spectrum's ads are just one lie after another, yet somehow they get away with it.
I called Spectrum & spoke with Matthew about lowering my $175 bill while keeping my current services. After reviewing my account he said he’d lower it $20 and keep my current services. I agreed. After the call, my internet stopped working. I called Spectrum back & Matthew turned off my internet completely and erased all promotional rates, then sneakily put me on plan was higher than the rate I already had. The issue was escalated to Marissa who said the system wouldn’t allow her to revert my account to the prior price. Now, my original plan is restored BUT I have to pay $35 more.
Please pull & review the call with Matthew, if this is not rectified I’m filing a lawsuit. That’s the only way to resolve this issue as Spectrum is very unethical & repeatedly practices predatory actions based on their monopoly, sheer greed & subpar services.
Since I started this subscription of having "internet only" I was charged orignally $44.95 then a year later without notice they jacked the price to $60.00 dollars a month. I have been told many times by customer service I have to be billed in advance (prepaid) which in itself is theft. I shouldn't be charged a month before service is used. Now last months bill I moved to another apartment. This sh*it company advertises easy transfer and charges $9.99 I shouldn't have to pay for anything, everything is electronic.
It's a rip off, I was never able to connect this, so it takes these stupid people 11 days to send some dumb fat a*ss to come out, he claims maintance cut the cords, but never should me to confirm that. I told him he is assuming and doesn't know. It was a lie to charge me another $60.00 for this fat slob to come out. I argued with this moron I am not paying it. I don't care. Spectrum charged me anyway and I had to call so many times to straighten this out and on top of it they were cheating me on a credit.
The customer service is a fuc*ken joke, these people are liars, manipulators and are trained to fu*ck over the customer with OVER BILLING AND OUT RAGEOUS rates, KATHLEEN MAYO cheats customers out of money any way this corrupt company can. They dominate jurisdiction like Mafia so customers can't have another provider.
Last month I paid my bill they lied to me claiming they never got the bill, so I paid $31.00 to stop the check and gave a check over the phone. Two days later they send a text message stating my check didn't go through. I called Wells Fargo and ask what happened? I come to find out the bank busted them on running the check I stopped that Spectrum claimed they never got. Running it under the name "TIME WARNER" WHICH IS NO LONGER THE COMPANY NAME!!!!
Let's not forget the company charges the customer another month when moving and changes the account number so they can rip off the customer with billing and later say "oh you still have a balance on the old acct". It's all a SCAM!!! 60 dollars x 12 = 720 fuc*ken dollars for internet only!
Again this month they pulled this cr*ap running it under the same name to establish the processing. I called Wells Fargo to complain now I find out WF changed face on me and support these a*s*holes. I am done fu*ck Spectrum whatever they are called and I am dumping Wells Fargo too. I am so sick of this entire corrupt society we live in, corporate greed, corporate hand outs, corporate wh*ores!!! Kathleen Mayo CEO IS RESPONSIBLE FOR IT!! And so is CS REP Thomas #$=Jons
I don't need this sh*it its not worth me dealing with ongoing theft!!!!
I purchased new cell service from Spectrum Mobile. It was a very good deal and all charges we explained and verified and even recorded in a disclaimer. When I received their order confirmatio e mail they increase the price of the cell phone by $200 and increased the approate sales tax by about $20 corresponding to that amount. Luckily they record their calls and will be able to verify the scam/error. This outright fraud charging my credit card $220 more than I was quoted and agreed to and adding it to my bill without my knowledge or permission.
Generally they are a very crooked company with their internet and tv services as your price increases at 12 months and again at 24 months. This new situation proves that they are fraudelent. I will file an FCC complaint and have disputed the false charge with my credit card company. I would not even do business with them but there are only 3 tv/internet providers in my area. Check your charges and e mail confirmations as they are knowingly crooked.
I signed up with spectrum for my business insternet in March of 2019. In July of 2019, I called them to notify that I switched my Units in the same building. They processed my address change and I have been paying for the service ever since without any past due or issues. Well, 1.5 years later (Nov 2020) I receieve a call from a collection agency saying I was sent to collections on oct 30th 2020 for $113 for a bill that is past due from last year. As far as I was concerned, I was up to date with all my business bills (Mind you, I own a franchise company and everything is looked at on Monthly basis. referring to my expanses, rent, bills etc). So right away I called spectrum. This is where all the fun begins.
THEY COULD NOT TELL ME WHERE AND HOW THE BILL CAME FROM. THEY COULD NOT EVEN JUSTIFY ANYTHING. She is telling me that "We provided a service and you need to pay". I told her "If i used a service and didn't pay for it, I am ready to do so RIGHT NOW, however you need to tell me what am I paying for" SHE COULDNT justify the bill at Alll. HER LAST THING WAS "yOU NEED TO PAY OTHERWISE YOU ARE STAYING AT THE COOLECTIONS.
They Gained $113 from me but moving forward THEY LOST 2 ACCOUNTS. My Home account and Business.
Paid off my iphone early. they charged me one month more than I owed then charged me another payment on my next bill which they will not refund. I have been asking them for over a month to unlock my phone but so far they will not unlock it. I am truck driver and their phone service is substandard. dropped calls, garbled connections like back in the 90's.... not a recommended service provider. We have their wifi at our home and it is just about worthless as well.
We disconnect the cable and returned equipment. Keep billing us after disconnection. without authorization, added steareming tv to my account. Spending hours and hours on the phone to resove the issue, but no success.
Spectrum is a bad company, and over charging customers.
I had my service upgraded a month ago. i was aware of a 199 fee for a tech to come out. they sated he would be here between 8 and 9 am. 9 am passed and on and on and finally he arrived at 2 or 3 pm. he was here for about 10 minutes and basically unboxed a modem and a wireless router. it rebooted as he was getting ready to leave and he said it would reboot 2 times and then be ok. well it rebooted about 146 times that day and night. i also called several times and they checked their end and said everything was working fine as far as spectrum.
then one of the calls said they would call me back in 90 minutes with a specialist. that didnt happen. then the last person was just rude . then i get a message saying they have set me up an appointment for a technician to come out the following tuesday that they didnt even ask if anyone was going to be here. so the next morning which was saturday after testing the equipment myself and finding the router was going out on its own and when i hooked a computer straight to the modem it was going out. i unhooked all the stuff and took it to the spectrum store and exchanged it which resolved the issue.
i had also checked that morning before i unhooked it all to see if it was working and it was still rebooting. so then a week ago i called because i looked at my bill and i am being charged 199 for an installation that was not completed. and their tech support didnt fix it. so i called and spoke to autumn who was the spectrum rep and was given a case number and they would adjust it and all she needed was a supervisor to sign off on it. days later the charge was still there and i called back tonight and was told they would not remove the fee because there was an outage in my area. which is unusual because all the times i called tech support at that time stated everything was fine on their end. my neighbors who have spectrum were having no issues because i called them.
so its just another case of spectrum ripping off their long time customers. thats the reason i cancelled my cable and phone from them because our bills just kept going up and up . what they do is give breaks to new customers. if you are a new customer you pay alot less than a customer thats been with them 15 years or more.
I purchased 2 cans of TAT Roach spray. The can says it, "Kills roaches and ants in seconds" and, "Kills on contact and keeps on killing for 12 weeks". I saw a roach on my counter, sprayed this directly on the roach and it continued to walk away. I sprayed it again and it continued to walk away. I got my spray bottle of disinfectant, used that and the roach turned over on it's back IMMEDIATELY and died.
I had already used one entire can to create the "barrier" they claimed their product makes- around doorway, cabinet corners, baseboards. After the roach walking away as he well pleased, I am DOUBTLTFUL the barrier works at all! This is FALSE ADVERTISEMENT! I purchsed this product because my grandmother alwyas used it successfully. The first thing I noticed was there was NO odor and I thought that was a good thing.
I no longer have the recepit for a refund from the store I bought it from- Doody's Home Center in Bklyn NY
Spectrum Brands, Inc. Reviews
Sometimes you just have to speak up to the monopolies that control our utilities and therfore our lives.About 9 days ago our phone system (landline) suddenly quit providing any caller i.d.It was a voice, caller i.d. system and suddenly all it would do is print on the screen 'incoming call'. Like all of you we get a ton of spam type calls and also have people we'd rather not talk to. I phoned Spectrum, our provider, and was told that our caller i.d. was indeed turned on and that the problem had to be on our end of things. We had little choice then but to believe them and so then set about to rechecking all our phone settings, unplug the 3 units
plug them back in, buy new batteries, recharge them for 7 hours and retry. All to no avail.
Then we bought a new phone system which we recieved today. Did it work? No, same problem. It just says 'incoming call' and nothing else.
I called 'Spectrum' again and spoke with a young man who totally agreed with me that it had to be on their end and not mine.
I won't mention his name here because I honestly don't trust Spectrum to not punish him in some way even though he was helpful,knowlegable, and in every way proffesional.
At this point I had spent 4 days and more money than we can afford to try to fix this problem.
When I told this gentlemans supervisor named Jacob That I expected his company to reimburse us for the cost of the new phones, I was told that it was against policy. He said it was also 'against policy' for him to tell me his full name. You know that when this person is talking to a big money client he doesn't say " I'm so sorry Mr. Big Bucks but I can't reveal my full name to you". Thats ludicrous.
Anyway, after 4 staight days of my time, and money we could not afford to spend to replace the phone system,I was told that there would be no compensation for my time and money.
We have been customers of Spectrum for well over a decade, never once even late on on a payment, and yet I was treated like I was nothing more than a nuisance.
We are talking about $51.16 here. Compare that to the thousands of dollars we have paid them over the last 10 years.
I fully expect that when 'Jacob' at Spectrum reads this he will try to retaliate against us by either cutting our service or who knows. Should that happen I will for sure leave an update here. They seem to think that they can do anything they want. Thats why i say 'do not do business with these arrogant people if you have choice.
Thanks for listening.
Sometimes you just have to speak up to the monopolies that control our utilities and therfore our lives.About 9 days ago our phone system (landline) suddenly quit providing any caller i.d.It was a voice, caller i.d. system and suddenly all it would do is print on the screen 'incoming call'. Like all of you we get a ton of spam type calls and also have people we'd rather not talk to. I phoned Spectrum, our provider, and was told that our caller i.d. was indeed turned on and that the problem had to be on our end of things. We had little choice then but to believe them and so then set about to rechecking all our phone settings, unplug the 3 units
plug them back in, buy new batteries, recharge them for 7 hours and retry. All to no avail.
Then we bought a new phone system which we recieved today. Did it work? No, same problem. It just says 'incoming call' and nothing else.
I called 'Spectrum' again and spoke with a young man who totally agreed with me that it had to be on their end and not mine.
I won't mention his name here because I honestly don't trust Spectrum to not punish him in some way even though he was helpful,knowlegable, and in every way proffesional.
At this point I had spent 4 days and more money than we can afford to try to fix this problem.
When I told this gentlemans supervisor named Jacob That I expected his company to reimburse us for the cost of the new phones, I was told that it was against policy. He said it was also 'against policy' for him to tell me his full name. You know that when this person is talking to a big money client he doesn't say " I'm so sorry Mr. Big Bucks but I can't reveal my full name to you". Thats ludicrous.
Anyway, after 4 staight days of my time, and money we could not afford to spend to replace the phone system,I was told that there would be no compensation for my time and money.
We have been customers of Spectrum for well over a decade, never once even late on on a payment, and yet I was treated like I was nothing more than a nuisance.
We are talking about $51.16 here. Compare that to the thousands of dollars we have paid them over the last 10 years.
I fully expect that when 'Jacob' at Spectrum reads this he will try to retaliate against us by either cutting our service or who knows. Should that happen I will for sure leave an update here. They seem to think that they can do anything they want. Thats why i say 'do not do business with these arrogant people if you have choice.
Thanks for listening.
KDK
I went to my uncles house from 09/01-09/09 and the entire time your internet was out, not only did he call you guys several times to come out and fix this issue we heard every excuse under the sun why they cant come out or charge him over $100 to send someone to fix your junk today the internet is still not working for your guys to say well our box must be bad. (well no sh*t), what is he paying you for top dollar being taken advantage of as senior citizen with no internet.
You people used to be so great when you were Brighthouse and now you were bought out by these crooked corporate giants everything went downhill. Stay away from this company they are a scam I can't wait till AT&T installs in my area you will be out the same day
Spectrum charges $20 for a declined credit card transaction. I'm baffled. They're the first business in my 42 years of doing business where I've seen such a thing. I'm honestly aghast, and can hardly believe this. Someone pinch me, please, is this what corporate America has become? It costs them nothing, denoting the differences between a returned check, vs a declined credit or debit card payment.
On my spectrum.net account details page they call it a returned payment fee, but itemized elsewhere they call it a declined payment, declined being the correct terminology. This has happened to me on two occasions, two months in a row. Upon calling in the first time, after an hour of convincing them it was a ripoff, they removed the charge. On the second month, they said it was impossible.
I keep thinking I am missing something? Has this happened to anyone else? They insist this is their policy, for all declined payments, so if my credit card provider flags my account and prevents the card from being used, all circumstance comletely beyond my control, then I have to pay for that? Well, that is what it seems.
It is my view, SPECTRUM is ripping people off, and I have it all on tape. I asked every imaginable question to make sure it wasn't some sort of a glitch or that I wasn't understaning incorrectly. They are also claiming on tape, that the credit card provider has given them a reason code 521, which is non sufficient funds. In my experience in accepting credit cards in the past, they will sometimes give reason codes, but never did I see an NSF. Did I blink and the industry changed overnight like this? Is SPECTRUM giving me proper information? Are they really charging people for simply having their credit and debit cards declined? Someone please tell me I'm wrong.
Thanks so much.
My billing cycle ended on 4/17. I cancelled all services and returned equipment on 4/21. On 5/24, I received my final statement for $144.67 (nothing past due).
On May 2, I discovered I could no longer use my Spectrum mobile service to complete phone calls or text messages. When I logged in online, the account no longer listed my device or phone number as active.
It turns out Spectrum allowed someone to port my phone number without my knowledge or authorization. I contacted the company on several occasions on the night of the incident, but agents informed me the company had no idea who stole the number or what company now has the number.
The following day I visited a Spectrum location. The representative claimed the blame for the unauthorized access to my account falls on me. He cited his 20 years of experience told him so. Since my number was compromised, identity thieves use my phone number to access sensitive accounts by receiving text verifications. I'm also without a phone number to report the issues promptly.
I filed complaints with the attorney general, the FCC, the BBB, and other institutions, who informed me Spectrum must resolve the issue. However, all attempts to resolve the theft cordially quickly deteriorate. Spectrum treats customers in need as a nuisance, and I doubt government intervention will resolve the issues.
The employees are often arrogant, negligent, out-of-touch with their duties, lack product knowledge, get defensive, lack empathy, and seem entirely disinterested in the process. It's frustrating to have your identity compromised, and dealing with the aloof response from companies you've supported for years makes things worse.
It's also tedious spending hours on hold, especially when the recorded message continually states the customers' security is the utmost concern.
DO NOT USE SPECTRUM FOR YOUR CELL SERVICE!! IT MAY BE A FEW BUCKS CHEAPER BUT NOT WORTH IT. We ordered 2 cell phones over the phone, received our phones in the mail, took our phones to the local Spectrum Store @ 16434 Beach Blvd., Westminster, CA to get phones activated. A couple of weeks later, we receive a package that I signed for, no label saying it is from Spectrum and address to my husband so I took it to him in his office.
I have been going thru breast cancer and he has been working from home while taking care of me, my dad is sick in nursing home, my brother had a major stroke and is in a nursing home, so we have been very overwhelmed and the box was not opened immediately because we didn't order anything, then we received our first Spectrum bill .
It was abnormally high so when we called they said that we were sent another phone in the mail so we opened the box and sure enough there was another cell phone so I immediately took it to the Spectrum store to return the unopened box and to my dismay they told me it was too late to return, we received it in January.....
so I explained that we never ordered a 3rd phone, obviously, the phone was never opened....... I asked to speak to a manager so had to come back the NEXT day, which I did, and he was very rude and said it is out of his hands because the transaction was done online and the Spectrum employees that take orders do this to meet their quotas for commissions, etc.......
We have been trying to speak to a Manager and keep being told a manager will call us but still no phone call from managers so I am having to resort to filing complaints online which will include a complaint with the Federal Communications Commission. **Also, we switched from T-Mobile (big mistake), so I had an IphoneX they said they would give us a $240 credit for, but it had a cracked screen, so I paid my $100 deductible to get a new phone so we could do the trade in, but when we tried to do the trade in Spectrum would not honor, so I had to sell at an online site for $180 instead!
Also, when I was waiting to speak to a manager at the store, there was a gentleman sitting next to me on his cell phone speaking to customer service and he was complaining about almost the identical problems we were having!!! Spectrum Mobile is the WORST!!!!!!
Since the minute the Spectrum salesman walked through my door I have had nothing but problems.
First, they promised a DVR that was not sent. The price was more than promised. If only that were the only issues.
I had it, "professionally installed".
When they came they told me all the things they can't do. I was at work or I would've installed it myself. Had I known how incompetent these people would be, I never would've let them in the door.
First they said it was too complicated to keep a device connected to our outside antenna. They literally disconnected the coaxial cable that went to it when they did not need to. In fact they disconnected it in two places. When they disconnected the modem I had from AT&T, they did not reconnect any of the cables. In fact the only place the ethernet cables were disconnected were from the devices. It was apparently far too much for their brains to reconnect them to the new modem.
In doing this they unplugged multiple cables and wires from the back of my PC. There was no need to even touch the PC. I had video from an events I had filmed processing. A hard drive I had purchased recently was working fine until they did whatever it was they felt they had to do to my PC. If you ever have spectrum or any cable company enter your home, make sure they do not touch any of your computer equipment unless you are present.
So, my next step was to go get the DVR that I was promised that I did not receive. We first opted for the cloud DVR which has more glitches than anything I've seen on any device in 20 years. I was told by the salesman it would be much more convenient if I drove myself and picked up the DVR. My name is not the top one on the account so when we got the cloud DVR I was at it as someone who could make decisions. When I went to pick up the physical DVR after 1/2 hour drive due to an event in the area, I was told they wouldn't help me because my name was not an authorized name on the account. This was despite the fact we had spent over an hour trying to get the janky cloud DVR on our account where they insisted that I get put on as an authorized user. I was an authorized user more than 24 hours before coming into this office and being treated like a piece of garbage.
Since the minute the Spectrum salesman walked through my door I have had nothing but problems.
First, they promised a DVR that was not sent. The price was more than promised. If only that were the only issues.
I had it, "professionally installed".
When they came they told me all the things they can't do. I was at work or I would've installed it myself. Had I known how incompetent these people would be, I never would've let them in the door.
First they said it was too complicated to keep a device connected to our outside antenna. They literally disconnected the coaxial cable that went to it when they did not need to. In fact they disconnected it in two places. When they disconnected the modem I had from AT&T, they did not reconnect any of the cables. In fact the only place the ethernet cables were disconnected were from the devices. It was apparently far too much for their brains to reconnect them to the new modem.
In doing this they unplugged multiple cables and wires from the back of my PC. There was no need to even touch the PC. I had video from an events I had filmed processing. A hard drive I had purchased recently was working fine until they did whatever it was they felt they had to do to my PC. If you ever have spectrum or any cable company enter your home, make sure they do not touch any of your computer equipment unless you are present.
So, my next step was to go get the DVR that I was promised that I did not receive. We first opted for the cloud DVR which has more glitches than anything I've seen on any device in 20 years. I was told by the salesman it would be much more convenient if I drove myself and picked up the DVR. My name is not the top one on the account so when we got the cloud DVR I was at it as someone who could make decisions. When I went to pick up the physical DVR after 1/2 hour drive due to an event in the area, I was told they wouldn't help me because my name was not an authorized name on the account. This was despite the fact we had spent over an hour trying to get the janky cloud DVR on our account where they insisted that I get put on as an authorized user. I was an authorized user more than 24 hours before coming into this office and being treated like a piece of garbage.
It took me several hours to get my computer up and running again after the clowns that installed our cable disconnected the HDMI cord from the back of my computer and the network cable. Whatever else they did caused a clicking in my brand-new hard drive.
I called spectrum support and they promised they would take care of the issue. They sent someone out who spent five minutes in our home and said they were going to speak to the technicians. The case was subsequently closed because after a thorough investigation of five minutes they found that the technician said they didn't do it. Not a single person with technical expertise as I've actually been to my home. The investigation was simply them trying to cover their ass. There was no legitimate investigation whatsoever.
If you are ever in the market for new cable service, I would suggest anything but spectrum. Their cable service is not as good as the average streaming service. I was supposed to be getting two months of the cable for free and that did not happen either. I guess I just need to be stuck with their Internet and go with virtually any streaming service aside from them. Literally every other service I have ever tried has 10 times the cloud DVR with no glitches.
So in conclusion, Spectrum has terrible customer service, no technical expertise, and virtually no one working for them that is a professional. At least their product sucks.
This company has been fraudulently taking money out of my bank account for months. I have tried contacting them for three weeks. I keep getting transferred over to someone else. I went to the spectrum store and they said they could not help me and to call billing. My bills are paid on time every month and they keep charging “insufficient fees” many times a month.
When I called they said they had no trouble receiving my payments every month. I decided to cancel my services and did enroll from auto pay and they charged my account again. Spectrum needs to be s**t down. Absolutely terrible service. Also placed a complaint with the better Business bureau. United States
I have had nothing but problems with spectrum they allow there reps to be false and misleading they will charge you and not even let you know they are charging you till its too late every time i call there incompetant reps tell you different stories if there is a class action i want to join i have reported them to the bbb many times for cable internet and phone
Here is the thing. When we bought the phone the lady at the desk told us when we bought the phone it is ours, and we bought it outright. She did not bother to tell us about the monthy fee that was tacked on to using the phone service. At any rate, we couldnt afford the monthy bill, and the sim card stopped working. Lo and behold for the past few months spectrum has been charging a fee on a product we no longer use. I got a hold of someone from spectrum on the phone and tried to cancel it. They told me it would be a fee to cancel the services. I was angry. I was not told any of this, and even if their website mentions it in fine print the lady at the counter told us a different story. There isnt much we can do about it, except when its time to pay the internet bill always always always pay in cash.
Before I retired I made three appointments for installation. The first was a no-show. The second said he needed a tech to check underground wiring and wasn't qualified to proceed . I asked why that was not taken into consideration when first making my appointment? The third appointment also was not qualified to install the wiring. These 3 days were 3 wasted vacation days from work before I retired.
Today was my fourth appointment and I repeated myself several times when making the appointment that I needed a tech to wire underground since I've never had Time Warner or Spectrum previously. Wouldn't you know it? Another day shot because the person sent today is not qualified to install the underground cable. One would think it's commonsense to ask questions to avoid this problem when writing up the order. I'm going on 72 years of age and had to move furniture so heavy that two people can hardly move it. I purchased sliders and the weight of all of the furniture I had to move to prepare, as per Spectrum's instructions, broke. Now they are gone and I'm left with a possibly hernia when replacing all moved furniture. I give up with Spectrum and have heard many similar stories.
The constant barrage of TV ads, which claim Charter/Spectrum cable and internet services have no taxes or hidden fees, IS A COMPLETE AND TOTAL LIE!!! THEIR ADS ARE COMPLETELY FRAUDULENT, AND I HAVE NO IDEA HOW THEY GET AWAY WITH IT ???!!!
I just enrolled in the Spectrum tv/internet bundle package, which is SUPPOSED to cost $119/month. Want to know what my actual cost is? $174/month !!! That's right, $55/month higher than the package I supposedly signed up for ! Why? HIDDEN TAXES AND FEES !!! Spectrum is all about hidden taxes and fees!
First of all, there is a $16/month charge for the remote control - $16 a month for the remote! You can't even use their tv service without the remote, so it's not like its optional. So there is ONE hidden fee right there. Then, there is the $17/month charge for the FREE over-the-air TV channels. Let me repeat that, $17/month for FREE TV CHANNELS. Even if Spectrum allegedly has to pay a small fee to broadcast these: These channels are supposed to be included in their TV package. So again, they are charging "extra" for channels, that I am already paying for, when I agreed to the $119 TV package. So there's TWO hidden fees. And, they charge $5/month for Wi-Fi Internet service. What internet services ISN'T Wi-Fi these days? Yet, Spectrum charges an additional $5 for the "privilege" of Wi-Fi Internet (as opposed to what, dial-up?). So there is THREE hidden charges.
As if all that wasn't bad and deceptive enough, they also tack on even more money to each month's bill for (get ready for it) ...TAXES AND FEES !!!!!!!!!!!! That's right, the very thing they CLAIM in their TV ads that they DON'T CHARGE FOR, appear on my monthly bill every single month !!! What liars !!!!!!!!! I honestly don't know how they get away with this ??? The only reason I didn't cancel, is the apartment complex I just moved into, doesn't allow satellite dishes. So I'm stuck with them for one year, anyway.
Still, I used to think there were truth in advertising laws in this country. Apparently not. Spectrum's ads are just one lie after another, yet somehow they get away with it.
I called Spectrum & spoke with Matthew about lowering my $175 bill while keeping my current services. After reviewing my account he said he’d lower it $20 and keep my current services. I agreed. After the call, my internet stopped working. I called Spectrum back & Matthew turned off my internet completely and erased all promotional rates, then sneakily put me on plan was higher than the rate I already had. The issue was escalated to Marissa who said the system wouldn’t allow her to revert my account to the prior price. Now, my original plan is restored BUT I have to pay $35 more.
Please pull & review the call with Matthew, if this is not rectified I’m filing a lawsuit. That’s the only way to resolve this issue as Spectrum is very unethical & repeatedly practices predatory actions based on their monopoly, sheer greed & subpar services.
Since I started this subscription of having "internet only" I was charged orignally $44.95 then a year later without notice they jacked the price to $60.00 dollars a month. I have been told many times by customer service I have to be billed in advance (prepaid) which in itself is theft. I shouldn't be charged a month before service is used. Now last months bill I moved to another apartment. This sh*it company advertises easy transfer and charges $9.99 I shouldn't have to pay for anything, everything is electronic.
It's a rip off, I was never able to connect this, so it takes these stupid people 11 days to send some dumb fat a*ss to come out, he claims maintance cut the cords, but never should me to confirm that. I told him he is assuming and doesn't know. It was a lie to charge me another $60.00 for this fat slob to come out. I argued with this moron I am not paying it. I don't care. Spectrum charged me anyway and I had to call so many times to straighten this out and on top of it they were cheating me on a credit.
The customer service is a fuc*ken joke, these people are liars, manipulators and are trained to fu*ck over the customer with OVER BILLING AND OUT RAGEOUS rates, KATHLEEN MAYO cheats customers out of money any way this corrupt company can. They dominate jurisdiction like Mafia so customers can't have another provider.
Last month I paid my bill they lied to me claiming they never got the bill, so I paid $31.00 to stop the check and gave a check over the phone. Two days later they send a text message stating my check didn't go through. I called Wells Fargo and ask what happened? I come to find out the bank busted them on running the check I stopped that Spectrum claimed they never got. Running it under the name "TIME WARNER" WHICH IS NO LONGER THE COMPANY NAME!!!!
Let's not forget the company charges the customer another month when moving and changes the account number so they can rip off the customer with billing and later say "oh you still have a balance on the old acct". It's all a SCAM!!! 60 dollars x 12 = 720 fuc*ken dollars for internet only!
Again this month they pulled this cr*ap running it under the same name to establish the processing. I called Wells Fargo to complain now I find out WF changed face on me and support these a*s*holes. I am done fu*ck Spectrum whatever they are called and I am dumping Wells Fargo too. I am so sick of this entire corrupt society we live in, corporate greed, corporate hand outs, corporate wh*ores!!! Kathleen Mayo CEO IS RESPONSIBLE FOR IT!! And so is CS REP Thomas #$=Jons
I don't need this sh*it its not worth me dealing with ongoing theft!!!!
I purchased new cell service from Spectrum Mobile. It was a very good deal and all charges we explained and verified and even recorded in a disclaimer. When I received their order confirmatio e mail they increase the price of the cell phone by $200 and increased the approate sales tax by about $20 corresponding to that amount. Luckily they record their calls and will be able to verify the scam/error. This outright fraud charging my credit card $220 more than I was quoted and agreed to and adding it to my bill without my knowledge or permission.
Generally they are a very crooked company with their internet and tv services as your price increases at 12 months and again at 24 months. This new situation proves that they are fraudelent. I will file an FCC complaint and have disputed the false charge with my credit card company. I would not even do business with them but there are only 3 tv/internet providers in my area. Check your charges and e mail confirmations as they are knowingly crooked.
I signed up with spectrum for my business insternet in March of 2019. In July of 2019, I called them to notify that I switched my Units in the same building. They processed my address change and I have been paying for the service ever since without any past due or issues. Well, 1.5 years later (Nov 2020) I receieve a call from a collection agency saying I was sent to collections on oct 30th 2020 for $113 for a bill that is past due from last year. As far as I was concerned, I was up to date with all my business bills (Mind you, I own a franchise company and everything is looked at on Monthly basis. referring to my expanses, rent, bills etc). So right away I called spectrum. This is where all the fun begins.
THEY COULD NOT TELL ME WHERE AND HOW THE BILL CAME FROM. THEY COULD NOT EVEN JUSTIFY ANYTHING. She is telling me that "We provided a service and you need to pay". I told her "If i used a service and didn't pay for it, I am ready to do so RIGHT NOW, however you need to tell me what am I paying for" SHE COULDNT justify the bill at Alll. HER LAST THING WAS "yOU NEED TO PAY OTHERWISE YOU ARE STAYING AT THE COOLECTIONS.
They Gained $113 from me but moving forward THEY LOST 2 ACCOUNTS. My Home account and Business.
Paid off my iphone early. they charged me one month more than I owed then charged me another payment on my next bill which they will not refund. I have been asking them for over a month to unlock my phone but so far they will not unlock it. I am truck driver and their phone service is substandard. dropped calls, garbled connections like back in the 90's.... not a recommended service provider. We have their wifi at our home and it is just about worthless as well.
We disconnect the cable and returned equipment. Keep billing us after disconnection. without authorization, added steareming tv to my account. Spending hours and hours on the phone to resove the issue, but no success.
Spectrum is a bad company, and over charging customers.
I had my service upgraded a month ago. i was aware of a 199 fee for a tech to come out. they sated he would be here between 8 and 9 am. 9 am passed and on and on and finally he arrived at 2 or 3 pm. he was here for about 10 minutes and basically unboxed a modem and a wireless router. it rebooted as he was getting ready to leave and he said it would reboot 2 times and then be ok. well it rebooted about 146 times that day and night. i also called several times and they checked their end and said everything was working fine as far as spectrum.
then one of the calls said they would call me back in 90 minutes with a specialist. that didnt happen. then the last person was just rude . then i get a message saying they have set me up an appointment for a technician to come out the following tuesday that they didnt even ask if anyone was going to be here. so the next morning which was saturday after testing the equipment myself and finding the router was going out on its own and when i hooked a computer straight to the modem it was going out. i unhooked all the stuff and took it to the spectrum store and exchanged it which resolved the issue.
i had also checked that morning before i unhooked it all to see if it was working and it was still rebooting. so then a week ago i called because i looked at my bill and i am being charged 199 for an installation that was not completed. and their tech support didnt fix it. so i called and spoke to autumn who was the spectrum rep and was given a case number and they would adjust it and all she needed was a supervisor to sign off on it. days later the charge was still there and i called back tonight and was told they would not remove the fee because there was an outage in my area. which is unusual because all the times i called tech support at that time stated everything was fine on their end. my neighbors who have spectrum were having no issues because i called them.
so its just another case of spectrum ripping off their long time customers. thats the reason i cancelled my cable and phone from them because our bills just kept going up and up . what they do is give breaks to new customers. if you are a new customer you pay alot less than a customer thats been with them 15 years or more.
I purchased 2 cans of TAT Roach spray. The can says it, "Kills roaches and ants in seconds" and, "Kills on contact and keeps on killing for 12 weeks". I saw a roach on my counter, sprayed this directly on the roach and it continued to walk away. I sprayed it again and it continued to walk away. I got my spray bottle of disinfectant, used that and the roach turned over on it's back IMMEDIATELY and died.
I had already used one entire can to create the "barrier" they claimed their product makes- around doorway, cabinet corners, baseboards. After the roach walking away as he well pleased, I am DOUBTLTFUL the barrier works at all! This is FALSE ADVERTISEMENT! I purchsed this product because my grandmother alwyas used it successfully. The first thing I noticed was there was NO odor and I thought that was a good thing.
I no longer have the recepit for a refund from the store I bought it from- Doody's Home Center in Bklyn NY