My wife and I contacted the company to inquire about renting a townhome from Southwood Townhomes in Sacramento and were happy when they agreed to meet us over the weekend to show us one of their properties. Upon reviewing the property, we were very pleased with the tour and decided to apply to live there. We were told we'd need to submit an application plus an application fee for each of us and a fully-refundable holding deposit to hold a property while the decision was being made.
Despite telling us a decision would be made shortly and despite telling us they'd update us within a few days, the company took an exceptionally long time to get back to us and then when they did, they only asked us to come back and visit and didn't tell us a decision would be made. In the three weeks it took them to get back to us, we got another house and told them that we were no longer interested and I inquired about my holding deposit. I was told they'd work on getting it back to me and that they'd need a request within three days in order to refund it.
I wrote them that same day about my decision and never got a response about my holding deposit. I've e-mailed them several times in the two weeks since and have been outright ignored about my deposit. $100 may not seem like a lot, but it's insane to me that the company would ignore my repeated attempts to get any sort of response out of them. It's a shame as the staff seemed friendly and the property was nice, however the fact that they ignore people who try to exercise their right to their fully-refundable holding deposit is really sad and diminishes their worth tremendously.
Southwood Townhouses Reviews
My wife and I contacted the company to inquire about renting a townhome from Southwood Townhomes in Sacramento and were happy when they agreed to meet us over the weekend to show us one of their properties. Upon reviewing the property, we were very pleased with the tour and decided to apply to live there. We were told we'd need to submit an application plus an application fee for each of us and a fully-refundable holding deposit to hold a property while the decision was being made.
Despite telling us a decision would be made shortly and despite telling us they'd update us within a few days, the company took an exceptionally long time to get back to us and then when they did, they only asked us to come back and visit and didn't tell us a decision would be made. In the three weeks it took them to get back to us, we got another house and told them that we were no longer interested and I inquired about my holding deposit. I was told they'd work on getting it back to me and that they'd need a request within three days in order to refund it.
I wrote them that same day about my decision and never got a response about my holding deposit. I've e-mailed them several times in the two weeks since and have been outright ignored about my deposit. $100 may not seem like a lot, but it's insane to me that the company would ignore my repeated attempts to get any sort of response out of them. It's a shame as the staff seemed friendly and the property was nice, however the fact that they ignore people who try to exercise their right to their fully-refundable holding deposit is really sad and diminishes their worth tremendously.