I had a medical emergency. I had to buy two airline tickets. I slipped and fell in Southwest Airlines, injuring my spine. I missed my flight. Southwest Airlines refused to refund my money or offer any kind of help. This is a horrible, corrupt company. Cancel your flight, don't use this airline. Boycott Southwest Airlines.
Out of all the airlines to fly I continued to fly Southwest to build up my points when I finally had to use them to get a free round trip to Seattle unfortunately they told me that they took my points away because I have not traveled with in 24 months I told them that is not true
I did travel and they found that I had traveled to SFrisco & Vegas I used points they said I needed to pay for something so I said what's the perk of you can't use them. Had I known that I had to pay for even a one-way ticket I would've flown to Vegas when they had a $39 rate in order to keep my 15,000 points but that was never disclosed I signed up for their point system so long ago this could be something new .
I wrote customer service they denied reinstating my points I think this is really poor business on their part it's not as if one trip that I earned is going to break them financially, I think it's a scam they, have you sign up so you don't use another airline when I flew United years ago I was able to go to Paris on points for free! I should have continued with United they don't play games.
Southwest Airlines no show policy allows the airline to steal both the outgoing fare and a return fare that is scheduled six days out! This is a major rip off and should be rejected by all passengers. Make sure you split your trip and never combine legs. Anyone suing these jerks for unfair practices of some sort let me know!! i'm reconsidering my choice of airlines even though others are also jerks.
It is my understanding that Southwest was fined $100,000 on or about May 29, 2014 for violating the Unfair and Deceptive Practices Act by DOT.
The reason they were fined by DOT is because they did not set aside enough seats at the advertised price. I also believe they did not set aside enough seats for Rapid Rewards customers that would be using points to pay for their tickets.
To date they have done nothing to compensate me by restoring my rewards points without charging me. The only offer I had from them was for me to have to pay $50 per round trip ticket that was in my rapid rewards account. 4 round trip tickets equates to $200 out of my pocket. Why should I pay that that? Southwest should restore these tickets to my account at their expense not mine since their company broke the law.
The following is a summary of the problems I had:
I am writing to complain about the way I have been treated as a customer.
I had several thousand rapid rewards points that were transferred to
them over 2 years from American Express.
There were also times where I was only able to book the departing flight but not the return flight unless I paid for the return trip. This is nonsense!!!!!
THAT IS FRAUD AND BAIT AND SWITCH AND IS AGAINST FEDERAL AND STATE LAW!!!!!!
SEE THE LINK BELOW WHICH DISCUSSES THE DOT COMPLAINT DATED: MAY 29, 2014
I generally disapprove of government regulation of businesses but, if ever there was an industry that fairly cries out to be regulated, it is airlines. In the not-too-distant- past southwest was an inexpensive, traveler-oriented airline. Some time ago the "inexpensive" descriptor disappeared. Now, the traveler-orientation is also gone.
Before i go into specifics, i do have a few positives that i want to mention. First, they do not charge for luggage. Next, they do not charge a fee for flight changes. I don't know if there are any other airlines that do this. I can't think of any other positives at this time. Now, the reason for this report.
My wife was ticketed to fly home to burbank from tampa onm saturday, april 29, 2017. When she arrived at the airport she was informed that, due to a weather delay, she would not be able to make her connecting flight. She had gotten one or two emails informing her that there were delays on her flights. She did not see them, as she was either enroute to or already at tampa airport.
She was told that there were no ther flights available for the rest of the day, so she would have ot fly home on sunday. I will comment on this a bit further on. She was then told that, as the delay was weather-related, southwest would not pay for a night in a local hotel.
There are several problems here. First of all, i see no reason why, in this case, the airline did not attempt to notify passengers by telephone or text message. But, more importantly than that, there is absolutely no justification for refusing to pay for hotel rooms for the passengers who were in her situation. They claim that they had no control over the situation. Well, they certainly had more control than did the passengers. In addition, had she been notified earlier in the day that there might be a problem, she would have been early enough to find a different flight for that same day. As it actually occurred, it was not until she presented herself at check-in that she would not be flying that day, and no other flights were available.
Is this really a problem of sufficient magnitude to make filing a outscam justifiable. Obviously, i think it is, or i would not be filing it. I say that because, if enough noise is made about smaller problems, they often are corrected before they burgeon into large problems. In addition, this is a problem that did not exiest in the days before airline de-regulation. In 1988 0r 1989 i was flying home to tampa from As i recall) pittsburg on twa. An announjceemnt was made to the effect that they had overbooked the flight, and the asked if there were four passengers who would be willing to not fly at that time. More than four people, including me, volunteered. Why? Because we were offered
1. A flight that was scheduled to leave about one hour later,
2. A refund of the fare that we had paid and
3. A ticket valued at up to $400 for a future flight.
Those of us who volunteered obviously found a refund and a $400 ticket in exchange for the delay of one whole hour (!!) sufficient compensation. Compare that to what happens today and you can't help but wish for the good old days of airline travel. But let's look just a bit further.
In the early 1980s i worked for a miami-based cruiseline. One of our ports of call was freeport, grand bahama island. I had flown to freeeport the day before and was sitting on a plane on the tarmac at freeport. One hour became two and continued to grind on for a total of six hours, on an un-air conditioned plane in the sub-tropics. Finally, after six hours, the flight was cancelled. The cause? Severe thunderstorms. We were let off the plane. We were then taken by bus to a local, very nice hotel and given about $40 in a voucher to the hotel for food. We did not have to pay for anything.
While i am not going to reveal my wife's age, suffice it to say that she looks considerably younger than she is, but her joints and feet are not fooled. That day was very hard on her physically. Additionally, while $150 for a hotel room is not a total disaster four us, it is difficult, and we had to eliminate something from our budget to cover it.
I see the problem as one that comes from a management that values the maximization of profit as its primary obligation to its shareholders. As a person with an advanced degree in corporate finance i disagree with that view. What should be worked for by management is the optimization of profit. Profit must be balances with other obligations, in this case that is customer service.
As far as i am concerned, we were, along with about 140 other passengers, ripped off by a greedy, unfeeling corporation. It would be nice to believe that this kind of operation, along with others, like the absolute lunacy demonstrated by united airlines just a few weeks ago, would cause airlines to lose business, but that will almost certainly not happen. Why? For the very reason that there is federal law aimed at curtailing monopolies in this country. Now before you start yelling that i must be an idiot since the airline industry is not a monopoly. I am quite well aware of that fact. But it actually is an oligopoly, which tends to function similarly to a monopoly. The flying public generally has very few choices fo a given trip on a given day and time.
So, to southwest i say, "read my middle finger." i do not take kindly to being ripped off. In addition, i may feel free to argue with my wife. But when i see her being mistreated by anyone else, i become a caveman. I will do everything i can to damage the attacker. Everything that is legal, of course. I realize that may who read this report will think that i have made a mountain out of a very small anthill Smaller than a molehill, i think). Maybe i am. But i am really furious at the moment, and i don't want that fury to subside without writing this outscam.
Southwest Airlines While reviewing my credit card statement I discovered two charges by Southwest Airlines. These charges are fradulent and not authorized by me or my family. I called Southwest Customer Service but the only way they would help me was if I gave them the booking code or credit card number. The credit card company has refunded the charges to my account in spite of Southwest's help.
Whatever you do, do NOT rely on Southwest airlines "Check flight status". On Dec 26th, 2016, my trip was severely disrupted by relying on SW. I had a flight scheduled to leave Burbank, California to Sacramento at 10:40 AM.
I always go to their website for flight status. The web site said delayed till 1110 or so and then later delayed till 12:30PM.
Relying on the above, I get to airport at 11 AM only to be told by porter that I missed the flight.
Then he checks again and says "Oh, Actually maybe you can make it..its loading now".
I rush thru TSA and make the plane just as they are closing the doors.
My luggage is not so lucky and does not arrive in time.
I ask SW to deliver it and then they tell me "NO, you checked in late".
I tell them I relied on their flight status time and the say "NO, there's small print there that you cannot rely on the flight status delay". (This is definitely NOT true on my mobile phone access).
2 hours later I get my luggage.
A very poor way to run this airline. Condescending personnel at baggage that were of no help whatsoever.
I purchased a ticket with Early Bird I was unable to complete. I was told by Southwest that my ticket could be reused until June 2016 so I rebooked travel for May 2016. I checked in online as I always do, printed my boarding pass at home as I always do and again, was not able to complete my travels due to TSA issues. Through no fault of my own, I was unable to get through security even though I was at the airport 3 hours early and missed the flilght. Southwest labled this a a "no show" and refused to refund any portion of the ticket including 2 Early Bird purchases. To date, Southwest has $325.96 of my money for flights I never took. Customer Relations is a joke. I was initially told by Morgan that $225.00 would be refunded and I could book travel. The next day Morgan called to tell me that her team lead, Curtis Howard had determined that I was entitled to nothing due to checking in on the internet. I was told that Mr. Howard and his boss, Jim Ripple have no direct contact with customers and that I was simply out of luck.
I would rather walk to any destination in the world that use Southwest Airlines.
Dont buy this insurance from Southwest Airlines, they have many hidden claim limits or just make them up as they go. Basically my ratio of claim to premium was 8 to 1, Your better off taking the risk for your self of 85 dollars, rather than funding AIGs profits with 15 dollars of your own money.
I was flying back to Dallas Love Field on Friday, Feb 26, 2016. I checked 1 bag into Southwest airlines on 2/26/16 @ 4:04PM. I placed (2) Tiffany boxes with my jewelry down under my clothes inside my luggage. I purchased some items while in Vegas and I placed that bag on top of everything. I placed the content (1 cart diamond gold anniversary wedding ring; 1 cart diamond pendant gold 16" gold necklace and in the small box I had 1 pearl necklace with matching earrings and matching bracelet as well as a Silver Tiffany necklace with a dangling emblem (T&CO) all items totaling about $3500.
When I arrived at Dallas Love field all of my jewelry had been stolen from my luggage. They took both blue boxes. I contacted Southwest airlines customer service / lost and found only to be talked to as though I was less than a human being and then to be told its not their fault my items were stolen and Southwest airlines would not take responsiblity for anything. I then contacted TSA and they stated when my luggage was scanned all items were accounted for in my luggage and the Southwest baggage handlers had to have taken the items. Southwest refused to assist me or tell me what steps or measures to take to even try to resolve this issue.
I am very unhappy and I feels as though Southwest Airlines hire dishonest people that rip their customers off and then walk away from the liability. I only paid $250 for the round trip ticket but over $3000 in jewelry taken from my luggage. Southwest employees will continue this behaivor becuase they know there are no repercussions in place for theft.
Due to a family emergency our family missed a flight. Several hours after the flight took off I called to cancel the return flights. I was hopeful to get a credit for all the flights due to the emergency but really only expected to get the credit for the return flights. Instead I was told I would lose the entire amount of the return flights ($1200) even though those flights had not yet occurred. The reason: The return flights were tied to the initial departure flights reservation number. Had I book a bunch of one way tickets I could have received a refund or credit. But because I didn't (and who would!) I was told tough luck.
This policy was changed in 2013 and is clearly a revenue generator for them and a rip off. This is not the "transfarency" they claim to have and certainly shows no "luv!"
So now we have missed our connecting flight to harlingen from houston. Swa says they have "protected" us by putting us on the 6:00pm flight instead. Then, the gate agent lied and said that they "tried to put us an an earlier flight but we must have not checked in early enough." not true. We checked in before the recommended check in time. They are dishonest. Now our second flight that they have placed us on to "protect us" is delayed or canceled. Each gate agent has lied to us today. Not a single voucher or refund offered. No apologies. Swa has stolen our money with no service provided. They have ruined our family vacation and the gate agents think it is funny. Never fly swa. Go american. They do not lie to families. Swa is crooked.
Booked a flight from Spokane, WA to Burbank,CA. I decided to relocate to Spokane and would not need my ticket anymore. I was going to drive down with truck and trailer to bring belongings back and vehicle. This is the reason why I don't need to fly. I called southwest and told me Iam not eligible for a refund cause I purchased the ticket at a discount on the wanna get away option. I was told its non refundable and that I would be issued a credit good for one year. I said what if I don't fly within the year what happens to my money, she said it cancels and I lose out on my $162. It's 9-3-15 and my flight is not until 9-15-15 which I think is more then enough time to cancel. It's bad enough the airlines are getting together and raising and lowering prices whenever they feel they can make more money. I just don't think it's right that they keep my money and Iam forced to fly somewhere when I don't need to what a rip!!!! Never using southwest again and would recommend to anyone using this not use southwest either. They will take your money regardless of your situation. A big company such as southwest stealing my money and forcing me to fly for $162 refund is beyond me.
Southwest Airlines Reviews
I had a medical emergency. I had to buy two airline tickets. I slipped and fell in Southwest Airlines, injuring my spine. I missed my flight. Southwest Airlines refused to refund my money or offer any kind of help. This is a horrible, corrupt company. Cancel your flight, don't use this airline. Boycott Southwest Airlines.
Out of all the airlines to fly I continued to fly Southwest to build up my points when I finally had to use them to get a free round trip to Seattle unfortunately they told me that they took my points away because I have not traveled with in 24 months I told them that is not true
I did travel and they found that I had traveled to SFrisco & Vegas I used points they said I needed to pay for something so I said what's the perk of you can't use them. Had I known that I had to pay for even a one-way ticket I would've flown to Vegas when they had a $39 rate in order to keep my 15,000 points but that was never disclosed I signed up for their point system so long ago this could be something new .
I wrote customer service they denied reinstating my points I think this is really poor business on their part it's not as if one trip that I earned is going to break them financially, I think it's a scam they, have you sign up so you don't use another airline when I flew United years ago I was able to go to Paris on points for free! I should have continued with United they don't play games.
Southwest Airlines no show policy allows the airline to steal both the outgoing fare and a return fare that is scheduled six days out! This is a major rip off and should be rejected by all passengers. Make sure you split your trip and never combine legs. Anyone suing these jerks for unfair practices of some sort let me know!! i'm reconsidering my choice of airlines even though others are also jerks.
It is my understanding that Southwest was fined $100,000 on or about May 29, 2014 for violating the Unfair and Deceptive Practices Act by DOT.
The reason they were fined by DOT is because they did not set aside enough seats at the advertised price. I also believe they did not set aside enough seats for Rapid Rewards customers that would be using points to pay for their tickets.
To date they have done nothing to compensate me by restoring my rewards points without charging me. The only offer I had from them was for me to have to pay $50 per round trip ticket that was in my rapid rewards account. 4 round trip tickets equates to $200 out of my pocket. Why should I pay that that? Southwest should restore these tickets to my account at their expense not mine since their company broke the law.
The following is a summary of the problems I had:
I am writing to complain about the way I have been treated as a customer.
I had several thousand rapid rewards points that were transferred to
them over 2 years from American Express.
There were also times where I was only able to book the departing flight but not the return flight unless I paid for the return trip. This is nonsense!!!!!
THAT IS FRAUD AND BAIT AND SWITCH AND IS AGAINST FEDERAL AND STATE LAW!!!!!!
SEE THE LINK BELOW WHICH DISCUSSES THE DOT COMPLAINT DATED: MAY 29, 2014
https://www.transportation.gov/briefing-room/dot-fines-southwest-violating-price-advertising-rule-assesses-additional-penalties
I generally disapprove of government regulation of businesses but, if ever there was an industry that fairly cries out to be regulated, it is airlines. In the not-too-distant- past southwest was an inexpensive, traveler-oriented airline. Some time ago the "inexpensive" descriptor disappeared. Now, the traveler-orientation is also gone.
Before i go into specifics, i do have a few positives that i want to mention. First, they do not charge for luggage. Next, they do not charge a fee for flight changes. I don't know if there are any other airlines that do this. I can't think of any other positives at this time. Now, the reason for this report.
My wife was ticketed to fly home to burbank from tampa onm saturday, april 29, 2017. When she arrived at the airport she was informed that, due to a weather delay, she would not be able to make her connecting flight. She had gotten one or two emails informing her that there were delays on her flights. She did not see them, as she was either enroute to or already at tampa airport.
She was told that there were no ther flights available for the rest of the day, so she would have ot fly home on sunday. I will comment on this a bit further on. She was then told that, as the delay was weather-related, southwest would not pay for a night in a local hotel.
There are several problems here. First of all, i see no reason why, in this case, the airline did not attempt to notify passengers by telephone or text message. But, more importantly than that, there is absolutely no justification for refusing to pay for hotel rooms for the passengers who were in her situation. They claim that they had no control over the situation. Well, they certainly had more control than did the passengers. In addition, had she been notified earlier in the day that there might be a problem, she would have been early enough to find a different flight for that same day. As it actually occurred, it was not until she presented herself at check-in that she would not be flying that day, and no other flights were available.
Is this really a problem of sufficient magnitude to make filing a outscam justifiable. Obviously, i think it is, or i would not be filing it. I say that because, if enough noise is made about smaller problems, they often are corrected before they burgeon into large problems. In addition, this is a problem that did not exiest in the days before airline de-regulation. In 1988 0r 1989 i was flying home to tampa from As i recall) pittsburg on twa. An announjceemnt was made to the effect that they had overbooked the flight, and the asked if there were four passengers who would be willing to not fly at that time. More than four people, including me, volunteered. Why? Because we were offered
1. A flight that was scheduled to leave about one hour later,
2. A refund of the fare that we had paid and
3. A ticket valued at up to $400 for a future flight.
Those of us who volunteered obviously found a refund and a $400 ticket in exchange for the delay of one whole hour (!!) sufficient compensation. Compare that to what happens today and you can't help but wish for the good old days of airline travel. But let's look just a bit further.
In the early 1980s i worked for a miami-based cruiseline. One of our ports of call was freeport, grand bahama island. I had flown to freeeport the day before and was sitting on a plane on the tarmac at freeport. One hour became two and continued to grind on for a total of six hours, on an un-air conditioned plane in the sub-tropics. Finally, after six hours, the flight was cancelled. The cause? Severe thunderstorms. We were let off the plane. We were then taken by bus to a local, very nice hotel and given about $40 in a voucher to the hotel for food. We did not have to pay for anything.
While i am not going to reveal my wife's age, suffice it to say that she looks considerably younger than she is, but her joints and feet are not fooled. That day was very hard on her physically. Additionally, while $150 for a hotel room is not a total disaster four us, it is difficult, and we had to eliminate something from our budget to cover it.
I see the problem as one that comes from a management that values the maximization of profit as its primary obligation to its shareholders. As a person with an advanced degree in corporate finance i disagree with that view. What should be worked for by management is the optimization of profit. Profit must be balances with other obligations, in this case that is customer service.
As far as i am concerned, we were, along with about 140 other passengers, ripped off by a greedy, unfeeling corporation. It would be nice to believe that this kind of operation, along with others, like the absolute lunacy demonstrated by united airlines just a few weeks ago, would cause airlines to lose business, but that will almost certainly not happen. Why? For the very reason that there is federal law aimed at curtailing monopolies in this country. Now before you start yelling that i must be an idiot since the airline industry is not a monopoly. I am quite well aware of that fact. But it actually is an oligopoly, which tends to function similarly to a monopoly. The flying public generally has very few choices fo a given trip on a given day and time.
So, to southwest i say, "read my middle finger." i do not take kindly to being ripped off. In addition, i may feel free to argue with my wife. But when i see her being mistreated by anyone else, i become a caveman. I will do everything i can to damage the attacker. Everything that is legal, of course. I realize that may who read this report will think that i have made a mountain out of a very small anthill Smaller than a molehill, i think). Maybe i am. But i am really furious at the moment, and i don't want that fury to subside without writing this outscam.
Southwest Airlines While reviewing my credit card statement I discovered two charges by Southwest Airlines. These charges are fradulent and not authorized by me or my family. I called Southwest Customer Service but the only way they would help me was if I gave them the booking code or credit card number. The credit card company has refunded the charges to my account in spite of Southwest's help.
Whatever you do, do NOT rely on Southwest airlines "Check flight status". On Dec 26th, 2016, my trip was severely disrupted by relying on SW. I had a flight scheduled to leave Burbank, California to Sacramento at 10:40 AM.
I always go to their website for flight status. The web site said delayed till 1110 or so and then later delayed till 12:30PM.
Relying on the above, I get to airport at 11 AM only to be told by porter that I missed the flight.
Then he checks again and says "Oh, Actually maybe you can make it..its loading now".
I rush thru TSA and make the plane just as they are closing the doors.
My luggage is not so lucky and does not arrive in time.
I ask SW to deliver it and then they tell me "NO, you checked in late".
I tell them I relied on their flight status time and the say "NO, there's small print there that you cannot rely on the flight status delay". (This is definitely NOT true on my mobile phone access).
2 hours later I get my luggage.
A very poor way to run this airline. Condescending personnel at baggage that were of no help whatsoever.
I purchased a ticket with Early Bird I was unable to complete. I was told by Southwest that my ticket could be reused until June 2016 so I rebooked travel for May 2016. I checked in online as I always do, printed my boarding pass at home as I always do and again, was not able to complete my travels due to TSA issues. Through no fault of my own, I was unable to get through security even though I was at the airport 3 hours early and missed the flilght. Southwest labled this a a "no show" and refused to refund any portion of the ticket including 2 Early Bird purchases. To date, Southwest has $325.96 of my money for flights I never took. Customer Relations is a joke. I was initially told by Morgan that $225.00 would be refunded and I could book travel. The next day Morgan called to tell me that her team lead, Curtis Howard had determined that I was entitled to nothing due to checking in on the internet. I was told that Mr. Howard and his boss, Jim Ripple have no direct contact with customers and that I was simply out of luck.
I would rather walk to any destination in the world that use Southwest Airlines.
Dont buy this insurance from Southwest Airlines, they have many hidden claim limits or just make them up as they go. Basically my ratio of claim to premium was 8 to 1, Your better off taking the risk for your self of 85 dollars, rather than funding AIGs profits with 15 dollars of your own money.
I was flying back to Dallas Love Field on Friday, Feb 26, 2016. I checked 1 bag into Southwest airlines on 2/26/16 @ 4:04PM. I placed (2) Tiffany boxes with my jewelry down under my clothes inside my luggage. I purchased some items while in Vegas and I placed that bag on top of everything. I placed the content (1 cart diamond gold anniversary wedding ring; 1 cart diamond pendant gold 16" gold necklace and in the small box I had 1 pearl necklace with matching earrings and matching bracelet as well as a Silver Tiffany necklace with a dangling emblem (T&CO) all items totaling about $3500.
When I arrived at Dallas Love field all of my jewelry had been stolen from my luggage. They took both blue boxes. I contacted Southwest airlines customer service / lost and found only to be talked to as though I was less than a human being and then to be told its not their fault my items were stolen and Southwest airlines would not take responsiblity for anything. I then contacted TSA and they stated when my luggage was scanned all items were accounted for in my luggage and the Southwest baggage handlers had to have taken the items. Southwest refused to assist me or tell me what steps or measures to take to even try to resolve this issue.
I am very unhappy and I feels as though Southwest Airlines hire dishonest people that rip their customers off and then walk away from the liability. I only paid $250 for the round trip ticket but over $3000 in jewelry taken from my luggage. Southwest employees will continue this behaivor becuase they know there are no repercussions in place for theft.
Due to a family emergency our family missed a flight. Several hours after the flight took off I called to cancel the return flights. I was hopeful to get a credit for all the flights due to the emergency but really only expected to get the credit for the return flights. Instead I was told I would lose the entire amount of the return flights ($1200) even though those flights had not yet occurred. The reason: The return flights were tied to the initial departure flights reservation number. Had I book a bunch of one way tickets I could have received a refund or credit. But because I didn't (and who would!) I was told tough luck.
This policy was changed in 2013 and is clearly a revenue generator for them and a rip off. This is not the "transfarency" they claim to have and certainly shows no "luv!"
So now we have missed our connecting flight to harlingen from houston. Swa says they have "protected" us by putting us on the 6:00pm flight instead. Then, the gate agent lied and said that they "tried to put us an an earlier flight but we must have not checked in early enough." not true. We checked in before the recommended check in time. They are dishonest. Now our second flight that they have placed us on to "protect us" is delayed or canceled. Each gate agent has lied to us today. Not a single voucher or refund offered. No apologies. Swa has stolen our money with no service provided. They have ruined our family vacation and the gate agents think it is funny. Never fly swa. Go american. They do not lie to families. Swa is crooked.
Booked a flight from Spokane, WA to Burbank,CA. I decided to relocate to Spokane and would not need my ticket anymore. I was going to drive down with truck and trailer to bring belongings back and vehicle. This is the reason why I don't need to fly. I called southwest and told me Iam not eligible for a refund cause I purchased the ticket at a discount on the wanna get away option. I was told its non refundable and that I would be issued a credit good for one year. I said what if I don't fly within the year what happens to my money, she said it cancels and I lose out on my $162. It's 9-3-15 and my flight is not until 9-15-15 which I think is more then enough time to cancel. It's bad enough the airlines are getting together and raising and lowering prices whenever they feel they can make more money. I just don't think it's right that they keep my money and Iam forced to fly somewhere when I don't need to what a rip!!!! Never using southwest again and would recommend to anyone using this not use southwest either. They will take your money regardless of your situation. A big company such as southwest stealing my money and forcing me to fly for $162 refund is beyond me.