Southern california gas company is very good at ignoring their customers and not offering, nor providing any solutions for legitimate and honest complaints!
2535 hauser boulevard
Los angeles, california 90016
Tuesday, february 14, 2017
Ms. Patricia k. Wagner, chief executive officer,
Mr. Bret lane, president and chief operating officer,
Ms. Lisa alexander, vice president, customer solutions and communications,
Mr. J. Chris baker, chief information officer,
Mr. David buczkowski, vice president, gas engineering and major projects,
Mr. Jimmie cho, senior vice president, gas operations and system integrity,
I am very angry and disappointed in some of your billing and/or payment collection services and/or practices; particularly the one that you have through fiserv, inc. Also known as billmatrix corporation.
As a reminder, i have written to your southern california gas company more than once about the same, exact issue and/or complaint within the last five (5) years and so far up until this date, your company has still failed to do anything about it when you actually can!
I have already contacted fiserv, inc. About my very serious complaint and they have done absolutely nothing about it and i have already published very negative reviews about their horrible services on to the following websites which include the following:
Google
Yellowpages
Outscam
Consumeraffairs
Trustpilot
Facebook
Better business bureau
Furthermore, this time around, i will contact your company one more time and keep a copy of this complaint in an archived file under the southern california gas company name uncase i need to re-send the same complaint out to your company again in the near future!
More about me: i have been a customer of your southern california gas company for over eight (8) years and sadly, i have been paying my monthly bill the same way with my mastercard or visa credit card by going on to the billmatrix corporation website and filling out the form with my account number, amount of payment, credit card information, etc.
This has been nothing, but a bloody nuisance during all of these years because i have asked your southern california gas company to offer a credit charge charging and/or processing service in order to have my credit card charged automatically so that i am never late making a payment like i was this time around and so far the southern california gas company has done nothing about it, but totally and deliberately inconvenience me as their southern california gas company eight (8) year, plus customer!
Please note: southern california gas company makes billions of dollars per year and yes, you can afford to offer an automatic billing program for those utility customers that want to utilize it!
For example: time warner cable Now spectrum) offers the automatic credit card charging program.
For example: los angeles department of water and power offers the automatic credit card charging program.
For example: metropcs offers the automatic credit card charging program.
Sadly, the southern california gas company seems to be the only one who does not want to offer it!
Southern california gas company needs to seriously get with the times, but apparently is very much backwards in technology and in offering their customers only the best in their credit card and/or billing collection processing services!
Obviously!
As a google guide, level #4 with over 1,000,000 views per month on my work, i could not possibly offer the southern california gas company a five star rating and/or write the southern california gas company a perfect five star review until they offer me and the rest of their utility customers out there what we want and deserve and that is convenience!
Did i spell it out correctly?
I just forwarded your company my very serious letter of complaint, but i seriously doubt that you are going to do anything about it.
We can only hope for the best with the southern california gas company!
The gas company has diconnected my gas service after almost a month of service. They did not notify or give any notice to why the gas was shut off, we found out the hard way with cold freezing water. when i contacted the gas company they told me that an investigation was launched because of a past due bill and that we are the same people and just trying to avoid paying a past due bill.
I tried to explain that we are not the same people and we are not at all related to the previous tenants. My landlord even faxed an eviction notice that he gave to the previous tenant to the collection agent and they still will not turn on my service. I even proved that i just moved from denver and they still will not turn on my gas. i paid the deposit to turn the gas on and i never even received a first bill. I dont understand how they can do this. I cant cook and my boys are without hot water to take showers for school.. What the heck can I do to resolve this!!!
SoCal Gas management should really take a look at the following incident that occurred recently because it’s very strange that the they would come on the wrong day to read the meter and then bother the customer on the scheduled day. If something shady is going on, they should investigate and report it to the Los Angeles Police Department:
The meter reader came a week before the scheduled date, which was very strange because they’ve never done that before. Since, there’ve been reports of fake meter readers burglarizing homes, we didn’t let him in. After he left, I called SoCal Gas to report the incident. The explanation that I got from the customer rep was nothing more than excuses on why he might be there on the wrong day. I told the rep that he was definitely there to read the meter because he left a note that said “Unable to Read the Gas Meter”. The rep didn't know what to say and was quiet. I told him to please note the incident on the account, which he did.
A week later (on the scheduled day), it was the same guy but this time he came to the front door. He banged on the door really hard and was shouting “Gas man!”. He wanted to know if the dog was restrained, I told him yes and there was no need to ask me because all the other readers know the routine. He said that he's following policy and needed to check with me first.
I called SoCal Gas after he left to find out if this was true or not. All the previous meter readers never bothered us and did their job quickly and quietly. Again, the customer rep didn’t know what to say, the reps only excuse was that their dept doesn’t have access to meter reading dept’s system. The information the rep was able to find was a memo that was posted a couple of days after my first complaint about an aggressive dog. I told the rep that the person who posted that memo was lying because it wasn’t true.
From the meter reader’s attitude, I suspect that he was either harassing us because I complained a week before or he was probing our home to burglarize it. Either way, he was obviously playing dumb because all the previous meter readers did their job professionally.
I would give a 0 if I could. Tenants moved out and since the place was vacant, I was not notified of the continuous service option that I thought I had. Now, I find out that they turned off gas yesterday!! One day! I called and they said that they sent notices. Helloooooo. Place was vacant - who did they send it to? Then I called and they said they have to charge to start service again but nobody can come out for 3 more weeks! WTF. It has only been 1 day! And it was my accident that I found out the gas was turned off. Nobody told me they were turning anything off. I thought I had a continuous service. My parents were going to stay there, they are old and have no gas for at least 3 weeks? And someone has to be there to turn on the gas? Nobody had to be there for them to turn off the gas. Anyone know of alternative companies to use?!
Southern California Gas Company Reviews
Southern california gas company is very good at ignoring their customers and not offering, nor providing any solutions for legitimate and honest complaints!
2535 hauser boulevard
Los angeles, california 90016
Tuesday, february 14, 2017
Ms. Patricia k. Wagner, chief executive officer,
Mr. Bret lane, president and chief operating officer,
Ms. Lisa alexander, vice president, customer solutions and communications,
Mr. J. Chris baker, chief information officer,
Mr. David buczkowski, vice president, gas engineering and major projects,
Mr. Jimmie cho, senior vice president, gas operations and system integrity,
Ms. Diana day, vice president, enterprise risk management,
Mr. Bruce folkmann, vice president, controller, and chief financial officer,
Mr. Paul goldstein, vice president, gas acquisition,
Mr. George minter, regional vice president, external affairs and environmental strategy,
Mr. Eugene "mitch" mitchell, vice president, legislative and external affairs,
Ms. Gina orozco-mejia, vice president, gas operations,
Mr. Lee schavrien, chief administrative officer,
Mr. Doug schneider, vice president, system integrity and asset management,
Mr. Michael m. Schneider, vice president, operations support and chief environmental officer,
Mr. Rodger r. Schwecke, vice president, gas transmission and storage,
Mr. Dan skopec, vice president, regulatory affairs,
Mr. Hal d. Snyder, vice president, human resources, diversity and inclusion,
Ms. Sharon tomkins, vice president and general counsel,
Ms. Denita willoughby, vice president, supply management and logistics,
Ms. Gillian wright, vice president, customer services
Southern california gas company
555 west 5th street suite #2900
Los angeles, california 90013
213-244-1200
Regarding: very serious complaint
Dear southern california gas company executive:
I am very angry and disappointed in some of your billing and/or payment collection services and/or practices; particularly the one that you have through fiserv, inc. Also known as billmatrix corporation.
As a reminder, i have written to your southern california gas company more than once about the same, exact issue and/or complaint within the last five (5) years and so far up until this date, your company has still failed to do anything about it when you actually can!
I have already contacted fiserv, inc. About my very serious complaint and they have done absolutely nothing about it and i have already published very negative reviews about their horrible services on to the following websites which include the following:
Google
Yellowpages
Outscam
Consumeraffairs
Trustpilot
Facebook
Better business bureau
Furthermore, this time around, i will contact your company one more time and keep a copy of this complaint in an archived file under the southern california gas company name uncase i need to re-send the same complaint out to your company again in the near future!
More about me: i have been a customer of your southern california gas company for over eight (8) years and sadly, i have been paying my monthly bill the same way with my mastercard or visa credit card by going on to the billmatrix corporation website and filling out the form with my account number, amount of payment, credit card information, etc.
This has been nothing, but a bloody nuisance during all of these years because i have asked your southern california gas company to offer a credit charge charging and/or processing service in order to have my credit card charged automatically so that i am never late making a payment like i was this time around and so far the southern california gas company has done nothing about it, but totally and deliberately inconvenience me as their southern california gas company eight (8) year, plus customer!
Please note: southern california gas company makes billions of dollars per year and yes, you can afford to offer an automatic billing program for those utility customers that want to utilize it!
For example: time warner cable Now spectrum) offers the automatic credit card charging program.
For example: los angeles department of water and power offers the automatic credit card charging program.
For example: metropcs offers the automatic credit card charging program.
Sadly, the southern california gas company seems to be the only one who does not want to offer it!
Southern california gas company needs to seriously get with the times, but apparently is very much backwards in technology and in offering their customers only the best in their credit card and/or billing collection processing services!
Obviously!
As a google guide, level #4 with over 1,000,000 views per month on my work, i could not possibly offer the southern california gas company a five star rating and/or write the southern california gas company a perfect five star review until they offer me and the rest of their utility customers out there what we want and deserve and that is convenience!
Did i spell it out correctly?
I just forwarded your company my very serious letter of complaint, but i seriously doubt that you are going to do anything about it.
We can only hope for the best with the southern california gas company!
The gas company has diconnected my gas service after almost a month of service. They did not notify or give any notice to why the gas was shut off, we found out the hard way with cold freezing water. when i contacted the gas company they told me that an investigation was launched because of a past due bill and that we are the same people and just trying to avoid paying a past due bill.
I tried to explain that we are not the same people and we are not at all related to the previous tenants. My landlord even faxed an eviction notice that he gave to the previous tenant to the collection agent and they still will not turn on my service. I even proved that i just moved from denver and they still will not turn on my gas. i paid the deposit to turn the gas on and i never even received a first bill. I dont understand how they can do this. I cant cook and my boys are without hot water to take showers for school.. What the heck can I do to resolve this!!!
SoCal Gas management should really take a look at the following incident that occurred recently because it’s very strange that the they would come on the wrong day to read the meter and then bother the customer on the scheduled day. If something shady is going on, they should investigate and report it to the Los Angeles Police Department:
The meter reader came a week before the scheduled date, which was very strange because they’ve never done that before. Since, there’ve been reports of fake meter readers burglarizing homes, we didn’t let him in. After he left, I called SoCal Gas to report the incident. The explanation that I got from the customer rep was nothing more than excuses on why he might be there on the wrong day. I told the rep that he was definitely there to read the meter because he left a note that said “Unable to Read the Gas Meter”. The rep didn't know what to say and was quiet. I told him to please note the incident on the account, which he did.
A week later (on the scheduled day), it was the same guy but this time he came to the front door. He banged on the door really hard and was shouting “Gas man!”. He wanted to know if the dog was restrained, I told him yes and there was no need to ask me because all the other readers know the routine. He said that he's following policy and needed to check with me first.
I called SoCal Gas after he left to find out if this was true or not. All the previous meter readers never bothered us and did their job quickly and quietly. Again, the customer rep didn’t know what to say, the reps only excuse was that their dept doesn’t have access to meter reading dept’s system. The information the rep was able to find was a memo that was posted a couple of days after my first complaint about an aggressive dog. I told the rep that the person who posted that memo was lying because it wasn’t true.
From the meter reader’s attitude, I suspect that he was either harassing us because I complained a week before or he was probing our home to burglarize it. Either way, he was obviously playing dumb because all the previous meter readers did their job professionally.
I would give a 0 if I could. Tenants moved out and since the place was vacant, I was not notified of the continuous service option that I thought I had. Now, I find out that they turned off gas yesterday!! One day! I called and they said that they sent notices. Helloooooo. Place was vacant - who did they send it to? Then I called and they said they have to charge to start service again but nobody can come out for 3 more weeks! WTF. It has only been 1 day! And it was my accident that I found out the gas was turned off. Nobody told me they were turning anything off. I thought I had a continuous service. My parents were going to stay there, they are old and have no gas for at least 3 weeks? And someone has to be there to turn on the gas? Nobody had to be there for them to turn off the gas. Anyone know of alternative companies to use?!