We hired Terry Trail and Southern Asphalt Paving to pave our driveway which was lined with noticeable cracks and had a giant gap where a tree root pushed through the surface. Although they agreed to pave our driveway so that it would conform with the photograph of a newly paved driveway, they simply put a new coat of asphalt on the driveway which immediately cracked in dozens of dozens of places. They also failed to smooth the portion of the driveway where the tree root pushed through and, as a result, that part of the driveway doesn't match the rest.
They initially told us they would return and complete the job and we paid them in the full; however, they never returned. When we would follow up with emails, Terry would acknowledge that he needed to finish the job and say he would return--but he never did. His son also promised to come by on multiple occasions but he also didn't show. Our driveway now looks worse than it did before they started.
On 3/26/18 Terry Trail accepted 2 checks totaling $800 For rocks for new septic tank and asphalt millings for RV parking area. He was to deliver both within a few days. He did not show up. Several other promises for delivery dates were made and broken. We requested a refund and that did not happen. Now he will not return calls.
Terry did some work for us a year ago that was satisfactory so we did not hesitate to trust him to do the same again.
Do not make this mistake. Mr. Trail and Southern Asphalt Paving can not be trusted.
I had a contract in March 2016, made many attempts to set up an appointment for paving the driveway. Several dates were scheduled and when those dates came around, Mr. Trail was a no call/no show. Several attempts were made to contact Mr. Trail Jr. and Sr. but was given excuses each time such as brain tumor, in hosptial, dad had heart condition, roller person on vacation.
This business no longer has an active business license and still conducts business to take people's money and skip town. They are either here in Bethpage, TN or in Walker, Louisiana.
Recently several phone text messages and email were sent, yet told to contact Sr. When Sr. was contacted, the answers received were, what is your address so I can send a check. Then the next answer was I will refund your check and bring it to your home. The last response from Sr. was, I will wire you the money and hung up the phone.
Gallatin County Sessions Court have this business and these folks in their system which means that they have been in trouble in the past. Public records shows a home foreclosure over the summer 2016.
Anyone considering using this business, please do not contact. As of this writing these people do not have an active business license, they have a F rating on the BBB as of September 2016. They do not resolve complaints and refuse to honor contracts and agreements.
Mr. Trail, owner of business, performed poor job on the paving & has failed to repair the issues despite repeated requests both verbal and written. Mr. Trail and Southern Asphalt Paving have failed to do a quality job on our parking lot.
On 3/7/15 we contracted for base and asphalt to be done by Mr. Trail and Southern Asphalt Paving, hereinafter referred to as "SAP", at that time we paid the down payment of $5400. We were lead to believe that he would do the job immediately as he even parked his equipment on our lot that was to be paved. He cashed the check for $5,400 the day it was given to him at our bank. He parked equipment on our lot like he was going to do the work but moved it and did not show up to do the grade work till about 1 month later. We were told that he would not warranty the asphalt work unless we contracted with him to do the grade work on the lot. Since this was a large investment and we wanted the warranty, we contracted with him to do the grade work as well.
After numerous additional telephone calls, Mr. Trail and SAP finally came to do paving on 4/30/15. We paid remaining $11,000 owed and he cashed the check the next day at our bank. He could not cash it that day as it was after business hours when he was given the check. Within 1 week we found a spot that was very thin and had mud and water coming through asphalt. We immediately notified Mr. Trail by phone. Between May 2015 and March 2016 we spoke with him at least 6 times to try to get him to come and fix the problem. We mailed a certified letter requesting he fix issues and got the return receipt from the letter dated 3/25/16.
Mr. Trail has promised and promised to fix the issues with the asphalt but never has. When we would call, he would always say, I will be out next Tuesday or I will be out next Wednesday to take care of that. We have called and called and even resorted to writing letters with no satisfacrion. Affected area that we can observe is 10'x20'. We also lost 2 months rent on the building because he did not do the job when he indicated that he would and misled us by parking his equipment on lot like he was going to start immediately. He told us he was going to park equipment on lot and get it done. Now, in the last few months, the asphalt appears to be starting to deteriorate and crack.
Mr. Trail even came out and inspected the lot and admitted the issue was his fault. At that time he said he would fix the issue. However, he has never come to fix the issue and it has been over a year since we notified him of the issues. When he did not come to fix the problem for an extended period of time, we even contracted with another individual to seal the lot in order to attempt to minimize damage. This again was at our cost.
I did check the Better Business Bureau before using Mr. Trail. It showed one issue which had been resolved. I took that to mean that he had taken care of the issue. As of this morning Southern Asphalt Paving has an F rating with the BBB. I have read about other complaints against Mr. Trail or SAP which indicate he took the down payment and, as of the date of the consumer complaint, had never come back to do the work.
Mr. Trail and SAP did a very poor job. We have been nice and have basically begged him to fix the problem to no avail. Based upon his conduct, Mr. Trail and Southern Asphalt Paving appear to be a predatory contractors. I truly hope at least one person will benefit from us taking the time to post this information. DO NOT USE THIS COMPANY!!! BEWARE!!
Southern Asphalt Paving Reviews
We hired Terry Trail and Southern Asphalt Paving to pave our driveway which was lined with noticeable cracks and had a giant gap where a tree root pushed through the surface. Although they agreed to pave our driveway so that it would conform with the photograph of a newly paved driveway, they simply put a new coat of asphalt on the driveway which immediately cracked in dozens of dozens of places. They also failed to smooth the portion of the driveway where the tree root pushed through and, as a result, that part of the driveway doesn't match the rest.
They initially told us they would return and complete the job and we paid them in the full; however, they never returned. When we would follow up with emails, Terry would acknowledge that he needed to finish the job and say he would return--but he never did. His son also promised to come by on multiple occasions but he also didn't show. Our driveway now looks worse than it did before they started.
On 3/26/18 Terry Trail accepted 2 checks totaling $800 For rocks for new septic tank and asphalt millings for RV parking area. He was to deliver both within a few days. He did not show up. Several other promises for delivery dates were made and broken. We requested a refund and that did not happen. Now he will not return calls.
Terry did some work for us a year ago that was satisfactory so we did not hesitate to trust him to do the same again.
Do not make this mistake. Mr. Trail and Southern Asphalt Paving can not be trusted.
I had a contract in March 2016, made many attempts to set up an appointment for paving the driveway. Several dates were scheduled and when those dates came around, Mr. Trail was a no call/no show. Several attempts were made to contact Mr. Trail Jr. and Sr. but was given excuses each time such as brain tumor, in hosptial, dad had heart condition, roller person on vacation.
This business no longer has an active business license and still conducts business to take people's money and skip town. They are either here in Bethpage, TN or in Walker, Louisiana.
Recently several phone text messages and email were sent, yet told to contact Sr. When Sr. was contacted, the answers received were, what is your address so I can send a check. Then the next answer was I will refund your check and bring it to your home. The last response from Sr. was, I will wire you the money and hung up the phone.
Gallatin County Sessions Court have this business and these folks in their system which means that they have been in trouble in the past. Public records shows a home foreclosure over the summer 2016.
Anyone considering using this business, please do not contact. As of this writing these people do not have an active business license, they have a F rating on the BBB as of September 2016. They do not resolve complaints and refuse to honor contracts and agreements.
Mr. Trail, owner of business, performed poor job on the paving & has failed to repair the issues despite repeated requests both verbal and written. Mr. Trail and Southern Asphalt Paving have failed to do a quality job on our parking lot.
On 3/7/15 we contracted for base and asphalt to be done by Mr. Trail and Southern Asphalt Paving, hereinafter referred to as "SAP", at that time we paid the down payment of $5400. We were lead to believe that he would do the job immediately as he even parked his equipment on our lot that was to be paved. He cashed the check for $5,400 the day it was given to him at our bank. He parked equipment on our lot like he was going to do the work but moved it and did not show up to do the grade work till about 1 month later. We were told that he would not warranty the asphalt work unless we contracted with him to do the grade work on the lot. Since this was a large investment and we wanted the warranty, we contracted with him to do the grade work as well.
After numerous additional telephone calls, Mr. Trail and SAP finally came to do paving on 4/30/15. We paid remaining $11,000 owed and he cashed the check the next day at our bank. He could not cash it that day as it was after business hours when he was given the check. Within 1 week we found a spot that was very thin and had mud and water coming through asphalt. We immediately notified Mr. Trail by phone. Between May 2015 and March 2016 we spoke with him at least 6 times to try to get him to come and fix the problem. We mailed a certified letter requesting he fix issues and got the return receipt from the letter dated 3/25/16.
Mr. Trail has promised and promised to fix the issues with the asphalt but never has. When we would call, he would always say, I will be out next Tuesday or I will be out next Wednesday to take care of that. We have called and called and even resorted to writing letters with no satisfacrion. Affected area that we can observe is 10'x20'. We also lost 2 months rent on the building because he did not do the job when he indicated that he would and misled us by parking his equipment on lot like he was going to start immediately. He told us he was going to park equipment on lot and get it done. Now, in the last few months, the asphalt appears to be starting to deteriorate and crack.
Mr. Trail even came out and inspected the lot and admitted the issue was his fault. At that time he said he would fix the issue. However, he has never come to fix the issue and it has been over a year since we notified him of the issues. When he did not come to fix the problem for an extended period of time, we even contracted with another individual to seal the lot in order to attempt to minimize damage. This again was at our cost.
I did check the Better Business Bureau before using Mr. Trail. It showed one issue which had been resolved. I took that to mean that he had taken care of the issue. As of this morning Southern Asphalt Paving has an F rating with the BBB. I have read about other complaints against Mr. Trail or SAP which indicate he took the down payment and, as of the date of the consumer complaint, had never come back to do the work.
Mr. Trail and SAP did a very poor job. We have been nice and have basically begged him to fix the problem to no avail. Based upon his conduct, Mr. Trail and Southern Asphalt Paving appear to be a predatory contractors. I truly hope at least one person will benefit from us taking the time to post this information. DO NOT USE THIS COMPANY!!! BEWARE!!