If you have a luxury vehicle, do not take your car here. They caused an additional $900 in damage to my car and refused to pay for it. And they didn't tell me that until ignoring my 3 phone calls over a month's time. They drilled a hole in the interior window material which destroyed the way the window worked. They claimed it had to be done that way, but after taking it to BMW, they were able to do it without the drilling, and after replacing the whole interior piece. The system also sounds terrible.
They didn't know how to MAP it, and even the amp company said to stay away from Sound Decision, because it was obvious they didn't know what they were talking about. They blamed it on the stock radio. Who changes the navigation/radio in a new BMW? PLEASE, PLEASE...do not take your car here. Go to a more professional company in the area.
Don't be fooled by his personal friends positive reviews. Mike (Owner) did a faulty remote start installation. Since day I picked up the vehicle and drove it home, the vehicle would not restart. You would have to wait 20-30 minutes for it start back up.
This went on for 3 days before Mike could schedule us an appointment to bring the vehicle back in. We dropped it off and left it with him for 4-5 hours. When we picked it up, he initially said nothing was wrong, but changed his mind and stated the vehicle was the problem. He would have to install a ground wire that would cost an additional $200.
It was obvious what Mike was attempting to do and i questioned him why he is charging so much for something he should of done in the first place. After further discussion, Mike stated, Why dont you bring it somewhere else. I then asked him to uninstall the unit and refund in full the amount I paid him.
Mike stated he would not issue a refund because the remote start unit is now used. He was so rude and insulting throughout this conversation. I tried to explain that my vehicle has never had an issue not restarting after turning the engine off.
He didn't care what I had to say and ended the conversation by calling me a jagoff . Mike does not guarantee his work and when he screws it up, he will try to charge you more and blame it on your vehicle.
Sound Decision Reviews
If you have a luxury vehicle, do not take your car here. They caused an additional $900 in damage to my car and refused to pay for it. And they didn't tell me that until ignoring my 3 phone calls over a month's time. They drilled a hole in the interior window material which destroyed the way the window worked. They claimed it had to be done that way, but after taking it to BMW, they were able to do it without the drilling, and after replacing the whole interior piece. The system also sounds terrible.
They didn't know how to MAP it, and even the amp company said to stay away from Sound Decision, because it was obvious they didn't know what they were talking about. They blamed it on the stock radio. Who changes the navigation/radio in a new BMW? PLEASE, PLEASE...do not take your car here. Go to a more professional company in the area.
Don't be fooled by his personal friends positive reviews. Mike (Owner) did a faulty remote start installation. Since day I picked up the vehicle and drove it home, the vehicle would not restart. You would have to wait 20-30 minutes for it start back up.
This went on for 3 days before Mike could schedule us an appointment to bring the vehicle back in. We dropped it off and left it with him for 4-5 hours. When we picked it up, he initially said nothing was wrong, but changed his mind and stated the vehicle was the problem. He would have to install a ground wire that would cost an additional $200.
It was obvious what Mike was attempting to do and i questioned him why he is charging so much for something he should of done in the first place. After further discussion, Mike stated, Why dont you bring it somewhere else. I then asked him to uninstall the unit and refund in full the amount I paid him.
Mike stated he would not issue a refund because the remote start unit is now used. He was so rude and insulting throughout this conversation. I tried to explain that my vehicle has never had an issue not restarting after turning the engine off.
He didn't care what I had to say and ended the conversation by calling me a jagoff . Mike does not guarantee his work and when he screws it up, he will try to charge you more and blame it on your vehicle.