I've purchased many Sony products through the years including TVs, Home Theater Systems, Digital Cameras, and VHS/Disc players. I've always regarded Sony products as a good value backed by a reputable corporation. The first time I ever contacted Sony Customer Relations to file a warranty claim, I learned how foolish this assumption is.
I purchased Sony WH1000XM3 headphones from an eBay storefront for a Sony Authorized Dealer on Sept 6, 2019. These headphones have a 1 year repair or replacement warranty. I'm less than 8 months into the warranty period and the power button, bluetooth, and noise canceling all stopped working. That's bad enough after moderate use, but little did I know that they won't honor their warranty for any product purchased from eBay, even if you can demonstrate it was brand new in the retail box. My situation had an additional twist since the eBay store was a storefront for a Sony authorized dealer in NJ. After being drug through knotholes to comply with their documentation requirements and obtaining an invoice from the authorized retailer, it became evident that Sony Electronics will use any excuse to shirk their responsibility to honor their product warranty as indicated by their response to my BBB complaint:
"Sony dealt with the customer and explained warranty terms. Customer purchased the unit from eBay. Products that are purchased from eBay, and all other second-hand sellers/liquidators are not Sony's authorized retailers; they do not have warranty with Sony. The document he provided, that was supposed to serve as the invoice, came from the retailer of the seller from eBay, and it is not a valid receipt."
I have been in contact with several customers over the last few months about TVs they bought for over $1,000.00 only to have them go out after 1-4 years.. The primary cause is the power boards. The unit stops working and shows six blinking lights. Troubleshooting usually points to the power board.
If the unit is under warranty, (standard is one year), they replace it right away but, the breakdown usually happens soon after the warranty period expires. They have fixed some units out of warranty but refuse to help the others.
Consumers like me have contacted Sony, received a case number, and filled out their necessary forms. All we get is a link to local repair companies that we have to pay to fix, usually for arond 500 to 1,000 dollars.
Until Sony issues a recall and admits there is a major hardware defect affecting thousands (possibly millions) of Android-based TVs which RENDERS THE TV UNUSABLE, typically with sympoms where the TV starts over and over again after reaching the Androids screen. Factory resets are not possible.
Some of the models effected: A2072545A, A2072545C, 1-894-595-11, 189459511, XBR-55X900C, XBR-55X900C, XBR-65X900C, XBR-75X910C MAIN BOARD.
I have contac ted BBB, consumer reports and a class action firm to get the word out. Anything you can do to help get the word out further, will be appreciated.
Sony Electronics Inc. Reviews
I've purchased many Sony products through the years including TVs, Home Theater Systems, Digital Cameras, and VHS/Disc players. I've always regarded Sony products as a good value backed by a reputable corporation. The first time I ever contacted Sony Customer Relations to file a warranty claim, I learned how foolish this assumption is.
I purchased Sony WH1000XM3 headphones from an eBay storefront for a Sony Authorized Dealer on Sept 6, 2019. These headphones have a 1 year repair or replacement warranty. I'm less than 8 months into the warranty period and the power button, bluetooth, and noise canceling all stopped working. That's bad enough after moderate use, but little did I know that they won't honor their warranty for any product purchased from eBay, even if you can demonstrate it was brand new in the retail box. My situation had an additional twist since the eBay store was a storefront for a Sony authorized dealer in NJ. After being drug through knotholes to comply with their documentation requirements and obtaining an invoice from the authorized retailer, it became evident that Sony Electronics will use any excuse to shirk their responsibility to honor their product warranty as indicated by their response to my BBB complaint:
"Sony dealt with the customer and explained warranty terms. Customer purchased the unit from eBay. Products that are purchased from eBay, and all other second-hand sellers/liquidators are not Sony's authorized retailers; they do not have warranty with Sony. The document he provided, that was supposed to serve as the invoice, came from the retailer of the seller from eBay, and it is not a valid receipt."
I have a Sony Handycam with an external mic. I plugged in the mic and made videos with no audio.
I have been in contact with several customers over the last few months about TVs they bought for over $1,000.00 only to have them go out after 1-4 years.. The primary cause is the power boards. The unit stops working and shows six blinking lights. Troubleshooting usually points to the power board.
If the unit is under warranty, (standard is one year), they replace it right away but, the breakdown usually happens soon after the warranty period expires. They have fixed some units out of warranty but refuse to help the others.
Consumers like me have contacted Sony, received a case number, and filled out their necessary forms. All we get is a link to local repair companies that we have to pay to fix, usually for arond 500 to 1,000 dollars.
Until Sony issues a recall and admits there is a major hardware defect affecting thousands (possibly millions) of Android-based TVs which RENDERS THE TV UNUSABLE, typically with sympoms where the TV starts over and over again after reaching the Androids screen. Factory resets are not possible.
Some of the models effected: A2072545A, A2072545C, 1-894-595-11, 189459511, XBR-55X900C, XBR-55X900C, XBR-65X900C, XBR-75X910C MAIN BOARD.
I have contac ted BBB, consumer reports and a class action firm to get the word out. Anything you can do to help get the word out further, will be appreciated.