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Sonja Toth


Country United States
State Alabama

Sonja Toth Reviews

  • Sep 2, 2015

The SIM card when turning the Phone on requested I enter the PUK code, not knowing what that was I called Cricket, the girl told me my code, which I entered and got an error and Phone would lock after certain attempts. She told me to call the 800274 company number they would give me the code.George had me enter various codes until the error read Sim Perm Lock emergency calls only. He told me to visit a Store that was over 1hr from me, I could not find it, UPS told me they want out a while ago. I called company was told by Olivia there were no notes on files, insinuating I'd made this up even after giving her the codes George tried. I told her I would file with BBB. Called comp next day, spoke to manager Bernadette, she said if I would pay for a new SIM card she would have one shipped and she would credit me $15 for inconvenience send card but credit was $10.99 only. The SIM card was activated but my Phone still shows locked and fails to work even though they had me reset to Factory setting, loosing all my info. I called them back spoke to warranty Dept, they will give me a refurbished Phone for my almost brand new one, I told them no, give me mine fixed they said there not in the business of fixing Phones (had me call ZTE manufacturer, who to,d me it's not a phone but software problem Cricket must fix it), or give me a new Phone not somebody's messed up recycled garbage, been there before. They said no.

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