Charged me for 10 Mb service, I recieved 3. They were incapable of getting it any higher, after literally hours wasted on the phone with them, returning a defective modem, etc. Still charged me for 10.
So I switched to cable (literally 70 times faster than what I was getting). I was behind on my bill with Socket (my fault), and they shut off my access on the 1st. I called to cancel on the 6th, and they insisted on charging me for the full month.
Let me repeat - they SHUT OFF my service on the 1st. I literally got no service from them AT ALL in March. I canceled my account on the 6th.
THEY CHARGED ME FOR THE WHOLE MONTH. And for 10Mb service they knew I wasn't getting, since they had spent hours on the phone with me not solving their speed issue.
Now I dont know how I can afford to have the internet anymore :-( Thanks for being so cruel Socket, I've never once been late paying them & even made a payment earlier today right before getting told I had to make a decision before 5pm today which I did soon as Katherine got off the phone even though I found out my decision didn't matter they went against their word.
I have been with www.socket.net for the past ten plus years for my internet service and have never once been late or behind on my payments, in fact I always paid ahead of time. Over these past two and a half to three months I have been pressured to make a decision by Katherine or other employees no matter how much. I told them I was dealing with emergencies. I ever threatend getting ahold of the better business bureau last month while I was hospitalized and then my father was hospitalized, then today while making a payment over the phone I inquired about taking out there faster internet services and was told I would have to make my decision no later then 5pm today, which I did & after being told that I was told Katherine was almost off of the phone & would take my call then.
After waiting for a bit Katherine had answered the phone and I ask her how she was doing after her replying I said its been a long uphill battle that were still climbing up but things seem to be getting better and then went on to let her know that I was ready to take out the faster service when she made the comment that I wasn't interested in it last month, and I told her I had more important health issues I was more concerned about and that I am still paid up and were still only half way into this month. Then she told me they would be sending me a mailing label and that I would have to mail nack my modem by no later then the beginning of next month. With me being fully disabled and live on a fixed income I have no clue how I will beable to afford starting with a new provider. Thanks for being heartless and relentless on a human and a human you have never had to worry about not paying you.
Socket Telecom, LLC. Reviews
Don't do business with this company.
Charged me for 10 Mb service, I recieved 3. They were incapable of getting it any higher, after literally hours wasted on the phone with them, returning a defective modem, etc. Still charged me for 10.
So I switched to cable (literally 70 times faster than what I was getting). I was behind on my bill with Socket (my fault), and they shut off my access on the 1st. I called to cancel on the 6th, and they insisted on charging me for the full month.
Let me repeat - they SHUT OFF my service on the 1st. I literally got no service from them AT ALL in March. I canceled my account on the 6th.
THEY CHARGED ME FOR THE WHOLE MONTH. And for 10Mb service they knew I wasn't getting, since they had spent hours on the phone with me not solving their speed issue.
They're crooks. Don't do business with them.
Now I dont know how I can afford to have the internet anymore :-( Thanks for being so cruel Socket, I've never once been late paying them & even made a payment earlier today right before getting told I had to make a decision before 5pm today which I did soon as Katherine got off the phone even though I found out my decision didn't matter they went against their word.
I have been with www.socket.net for the past ten plus years for my internet service and have never once been late or behind on my payments, in fact I always paid ahead of time. Over these past two and a half to three months I have been pressured to make a decision by Katherine or other employees no matter how much. I told them I was dealing with emergencies. I ever threatend getting ahold of the better business bureau last month while I was hospitalized and then my father was hospitalized, then today while making a payment over the phone I inquired about taking out there faster internet services and was told I would have to make my decision no later then 5pm today, which I did & after being told that I was told Katherine was almost off of the phone & would take my call then.
After waiting for a bit Katherine had answered the phone and I ask her how she was doing after her replying I said its been a long uphill battle that were still climbing up but things seem to be getting better and then went on to let her know that I was ready to take out the faster service when she made the comment that I wasn't interested in it last month, and I told her I had more important health issues I was more concerned about and that I am still paid up and were still only half way into this month. Then she told me they would be sending me a mailing label and that I would have to mail nack my modem by no later then the beginning of next month. With me being fully disabled and live on a fixed income I have no clue how I will beable to afford starting with a new provider. Thanks for being heartless and relentless on a human and a human you have never had to worry about not paying you.