I made a reservation on the billed my cc. I had to cancel because the person on the phone made a mistake on the dates. I have been waiting 2 weeks for my refund. Yesterday they told me that my card was never billed. I have my cc statement showing I was charged.
They sent me the cancellation and it clearly says you will be refunded in 7 to 10 days. I have spent many hours trying to convince them I was indeed charged. I have come to the time where I will dispute the charge on my cc. But do yourself a favor and don't book with this company.
They will say you didn't book woth us than say you were never charged and on and on. Read the reviews! This is common practice for them. Don't use hotel planner.com reservation stay or snap travel. All they do is blame the other one. They seem to all affiliated.
We had the worst ever experience today, first time booking with SnapTravel! What a scam! An absolute fraud!
I booked for my partner a hotel in NY using their website. They sent us a confirmation email when we booked online, saying this is 100% warranted, and that you don't even need to check in, just say your name and get in! When my partner went to check in the hotel late in the evening, the hotel did not even have her reservation in the system!
It took them THREE HOURS and finally said sorry, we are all sold out! Their customer service is beyond terrible! Send you nonstop automated text messages, all BS!, there is no real person on the other side to care!
We ended up cancelling the reservation after 4 hours!
SnapTravel Reviews
I made a reservation on the billed my cc. I had to cancel because the person on the phone made a mistake on the dates. I have been waiting 2 weeks for my refund. Yesterday they told me that my card was never billed. I have my cc statement showing I was charged.
They sent me the cancellation and it clearly says you will be refunded in 7 to 10 days. I have spent many hours trying to convince them I was indeed charged. I have come to the time where I will dispute the charge on my cc. But do yourself a favor and don't book with this company.
They will say you didn't book woth us than say you were never charged and on and on. Read the reviews! This is common practice for them. Don't use hotel planner.com reservation stay or snap travel. All they do is blame the other one. They seem to all affiliated.
We had the worst ever experience today, first time booking with SnapTravel! What a scam! An absolute fraud!
I booked for my partner a hotel in NY using their website. They sent us a confirmation email when we booked online, saying this is 100% warranted, and that you don't even need to check in, just say your name and get in! When my partner went to check in the hotel late in the evening, the hotel did not even have her reservation in the system!
It took them THREE HOURS and finally said sorry, we are all sold out! Their customer service is beyond terrible! Send you nonstop automated text messages, all BS!, there is no real person on the other side to care!
We ended up cancelling the reservation after 4 hours!