Sales rep promised just sold cards and expedited set up. Never received a follow up once he sent Docusign while on the phone and said I needed to complete Docusign agreement while he was on the phone so I can get a discount!! Never mentioned non refundable. Complete call center reps don't know about their product and how to assist once you you signed high pressure sales sales rep contract on initial call! This costs over $5,000!!
They make it hard to cancel their service. Even when I was out of contract and gave them notice of terminating my account they still charged me another payment of $490 and won't give it back. They kept lying that I was still in contract which I wasn't. I even had one manager confirm that I was out of contract and was able to see my email notification of cancellation. But they still charged me.
Their servies are pretty good, but super expensive. I paid over $8,000 in monthly fees to get leads. Never did one ever turn into a sale. And I worked the leads that I did get hard and constant in a professional manner. They are supposed to be targeting homeowners that are statistically ready to sell and pay dearly for this service. It surely didn't work for me and warn against using them unless you have extra money to burn!
I am now battling them through my bank to get my last payment they took which was unauthorized back. I DO NOT recommed their services.
First let me say Smart Zip is a COMPLETE WASTE OF MONEY! I have been using Smart Zip since March. They don't have a way to try the program they only walk you through a demo. So when the salesperson told me there was a 12 month contract I said I was not interested. He proceeded to tell me they would be willing to cancel and work with me if I was unhappy, so I went ahead and signed up. I have been working my neighborhood hard and haven't received a single interested person in my smart zip neighborhood. They send out postcards to my top 10%, I advertise on social media, I door drop, I held a community event, I send handwritten notecards in bright envelopes and so much more. I have had much success with other programs and leads but nothing with Smart Zip. I've been trying to cancel my service and they will not let me... This is directly from their email "2 final payments as a cancellation fee and you'd be removed from all further financial responsibilities to us." DON'T WASTE YOUR MONEY. THEY MAKE IT SOUND GOOD AND THE VIDEO LOOKS GOOD BUT IT'S NOT.
Smart Zip Analytics toutes itself as a company that can predict people who are most likely to sell their home in the next 12 months, they charge Realtors an exhorbitant amount of money for an algorithm that is not very accurate, and they keep making changes to the system and services avaiable that are not functional, almost impossible to use. Upgrades had been promised and never made. Of 2000 homes they were marketing to on my behalf, and for a hefty fee, I only got complete contact information (incl emails) for less than 20, thats ridiculous. For the amount of money they charge they should be able to source mails and provide drip campaings so you can stay in touch with home seller prospects.
I had no faith that features of the system and things they were supposed to be doing were indeed being done, they are not transparent.
I called to cancel, and they even charged me for another full month.
SmartZip Reviews
Sales rep promised just sold cards and expedited set up. Never received a follow up once he sent Docusign while on the phone and said I needed to complete Docusign agreement while he was on the phone so I can get a discount!! Never mentioned non refundable. Complete call center reps don't know about their product and how to assist once you you signed high pressure sales sales rep contract on initial call! This costs over $5,000!!
They make it hard to cancel their service. Even when I was out of contract and gave them notice of terminating my account they still charged me another payment of $490 and won't give it back. They kept lying that I was still in contract which I wasn't. I even had one manager confirm that I was out of contract and was able to see my email notification of cancellation. But they still charged me.
Their servies are pretty good, but super expensive. I paid over $8,000 in monthly fees to get leads. Never did one ever turn into a sale. And I worked the leads that I did get hard and constant in a professional manner. They are supposed to be targeting homeowners that are statistically ready to sell and pay dearly for this service. It surely didn't work for me and warn against using them unless you have extra money to burn!
I am now battling them through my bank to get my last payment they took which was unauthorized back. I DO NOT recommed their services.
First let me say Smart Zip is a COMPLETE WASTE OF MONEY! I have been using Smart Zip since March. They don't have a way to try the program they only walk you through a demo. So when the salesperson told me there was a 12 month contract I said I was not interested. He proceeded to tell me they would be willing to cancel and work with me if I was unhappy, so I went ahead and signed up. I have been working my neighborhood hard and haven't received a single interested person in my smart zip neighborhood. They send out postcards to my top 10%, I advertise on social media, I door drop, I held a community event, I send handwritten notecards in bright envelopes and so much more. I have had much success with other programs and leads but nothing with Smart Zip. I've been trying to cancel my service and they will not let me... This is directly from their email "2 final payments as a cancellation fee and you'd be removed from all further financial responsibilities to us." DON'T WASTE YOUR MONEY. THEY MAKE IT SOUND GOOD AND THE VIDEO LOOKS GOOD BUT IT'S NOT.
Smart Zip Analytics toutes itself as a company that can predict people who are most likely to sell their home in the next 12 months, they charge Realtors an exhorbitant amount of money for an algorithm that is not very accurate, and they keep making changes to the system and services avaiable that are not functional, almost impossible to use. Upgrades had been promised and never made. Of 2000 homes they were marketing to on my behalf, and for a hefty fee, I only got complete contact information (incl emails) for less than 20, thats ridiculous. For the amount of money they charge they should be able to source mails and provide drip campaings so you can stay in touch with home seller prospects.
I had no faith that features of the system and things they were supposed to be doing were indeed being done, they are not transparent.
I called to cancel, and they even charged me for another full month.
This company was deceptive.