Hired this company, SmartMove LLC, through Moving staffers to unload a POD at my new house.
The good: they showed up on time, were friendly and polite, and mostly got everything done. (There were a couple minor items they left such as finishing putting together the main bed [left the support bar off], but nothing super-terrible here.)
The bad: while moving in one piece of furniture (couch for the living room), they caused damage to my house (broke the frame on my storm door). (Specifically, they moved the couch halfway through the door frame, and got stuck against the wall next to the stairs going upstairs in the house. They asked if any door was wider, so I grabbed my personal tape measure and measured both doors, confirming they were both the same size. They attempted to back out from where they were stuck, and caused this damage.)
The ugly: I've tried reaching out to them multiple times in multiple ways since the above, and they've basically blown me off. That was, of course, until I filed a BBB complaint, at which point they responded to that complaint by lying and claiming that they had measured everything ahead of time (they did not) and had advised against moving the couch into the house at all (they did not).
Smart Move Reviews
Hired this company, SmartMove LLC, through Moving staffers to unload a POD at my new house.
The good: they showed up on time, were friendly and polite, and mostly got everything done. (There were a couple minor items they left such as finishing putting together the main bed [left the support bar off], but nothing super-terrible here.)
The bad: while moving in one piece of furniture (couch for the living room), they caused damage to my house (broke the frame on my storm door). (Specifically, they moved the couch halfway through the door frame, and got stuck against the wall next to the stairs going upstairs in the house. They asked if any door was wider, so I grabbed my personal tape measure and measured both doors, confirming they were both the same size. They attempted to back out from where they were stuck, and caused this damage.)
The ugly: I've tried reaching out to them multiple times in multiple ways since the above, and they've basically blown me off. That was, of course, until I filed a BBB complaint, at which point they responded to that complaint by lying and claiming that they had measured everything ahead of time (they did not) and had advised against moving the couch into the house at all (they did not).